/**
* Display a form for processing tickets in a batch
*
* @return void
*/
public function batchTask()
{
Request::setVar('hidemainmenu', 1);
// Incoming
$this->view->ids = Request::getVar('id', array());
$this->view->tmpl = Request::getVar('tmpl', '');
$this->view->filters = Utilities::getFilters();
$this->view->lists = array();
// Get categories
$sa = new Tables\Category($this->database);
$this->view->lists['categories'] = $sa->find('list');
// Get severities
$this->view->lists['severities'] = Utilities::getSeverities($this->config->get('severities'));
$this->view->lists['owner'] = $this->_userSelect('owner', '', 1);
// Output the HTML
$this->view->display();
}
/**
* Display a ticket and associated comments
*
* @param mixed $comment
* @return void
*/
public function ticketTask($comment = null)
{
// Get the ticket ID
$id = Request::getInt('id', 0);
if (!$id) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->controller . '&task=tickets'), Lang::txt('COM_SUPPORT_ERROR_MISSING_TICKET_ID'), 'error');
return;
}
// Initiate database class and load info
$this->view->row = Ticket::getInstance($id);
if (!$this->view->row->exists()) {
App::abort(404, Lang::txt('COM_SUPPORT_ERROR_TICKET_NOT_FOUND'));
return;
}
// Check authorization
if (User::isGuest()) {
$return = base64_encode(Route::url($this->view->row->link(), false, true));
App::redirect(Route::url('index.php?option=com_users&view=login&return=' . $return, false));
return;
}
// Ensure the user is authorized to view this ticket
if (!$this->view->row->access('read', 'tickets')) {
App::abort(403, Lang::txt('COM_SUPPORT_ERROR_NOT_AUTH'));
return;
}
$this->view->filters = array('limit' => Request::getState($this->_option . '.' . $this->_controller . '.limit', 'limit', Config::get('list_limit'), 'int'), 'start' => Request::getState($this->_option . '.' . $this->_controller . '.limitstart', 'limitstart', 0, 'int'), 'show' => Request::getState($this->_option . '.' . $this->_controller . '.show', 'show', 0, 'int'), 'search' => urldecode(Request::getState($this->_option . '.' . $this->_controller . '.search', 'search', '')));
if ($watch = Request::getWord('watch', '')) {
// Already watching
if ($this->view->row->isWatching(User::get('id'))) {
// Stop watching?
if ($watch == 'stop') {
$this->view->row->stopWatching(User::get('id'));
}
} else {
// Start watching?
if ($watch == 'start') {
$this->view->row->watch(User::get('id'));
if (!$this->view->row->isWatching(User::get('id'), true)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_WATCH'));
}
}
}
}
$this->view->lists = array();
$sc = new Tables\Category($this->database);
$this->view->lists['categories'] = $sc->find('list');
// Get messages
$sm = new Tables\Message($this->database);
$this->view->lists['messages'] = $sm->getMessages();
// Get severities
$this->view->lists['severities'] = Utilities::getSeverities($this->config->get('severities'));
// Populate the list of assignees based on if the ticket belongs to a group or not
if (trim($this->view->row->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('ticket[owner]', $this->view->row->get('owner'), 1, '', trim($this->view->row->get('group')));
} elseif (trim($this->config->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('ticket[owner]', $this->view->row->get('owner'), 1, '', trim($this->config->get('group')));
} else {
$this->view->lists['owner'] = $this->_userSelect('ticket[owner]', $this->view->row->get('owner'), 1);
}
// Set the pathway
$this->_buildPathway($this->view->row);
// Set the page title
$this->_buildTitle($this->view->row);
$this->view->title = $this->_title;
$this->view->database = $this->database;
if (\Notify::any('support')) {
foreach (\Notify::messages('support') as $error) {
if ($error['type'] == 'error') {
$this->view->setError($error['message']);
}
}
}
if (!$comment) {
$comment = new Comment();
}
$this->view->comment = $comment;
// Output HTML
foreach ($this->getErrors() as $error) {
$this->view->setError($error);
}
$this->view->set('config', $this->config)->setLayout('ticket')->display();
}
/**
* Create a new record
*
* @return object
*/
public function getConditions()
{
$conditions = new stdClass();
$conditions->owner = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false), $this->_operator('LIKE \'%$1%\'', 'contains', false), $this->_operator('LIKE \'$1%\'', 'starts with', false), $this->_operator('LIKE \'%$1\'', 'ends with', false), $this->_operator('NOT LIKE \'%$1%\'', 'does not contain', false), $this->_operator('NOT LIKE \'$1%\'', 'does not start with', false), $this->_operator('NOT LIKE \'%$1\'', 'does not end with', false)), 'text');
// Groups
$items = array($this->_value('*', Lang::txt('(any of mine)'), true));
if ($xgroups = \Hubzero\User\Helper::getGroups(User::get('id'), 'members')) {
foreach ($xgroups as $xgroup) {
$xgroup->description = trim($xgroup->description) ?: $xgroup->cn;
$items[] = $this->_value($xgroup->cn, stripslashes($this->escape($xgroup->description)), false);
}
}
$conditions->group = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false), $this->_operator('LIKE \'%$1%\'', 'contains', false), $this->_operator('LIKE \'$1%\'', 'starts with', false), $this->_operator('LIKE \'%$1\'', 'ends with', false), $this->_operator('NOT LIKE \'%$1%\'', 'does not contain', false), $this->_operator('NOT LIKE \'$1%\'', 'does not start with', false), $this->_operator('NOT LIKE \'%$1\'', 'does not end with', false)), $items);
$conditions->login = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false), $this->_operator('LIKE \'%$1%\'', 'contains', false), $this->_operator('LIKE \'$1%\'', 'starts with', false), $this->_operator('LIKE \'%$1\'', 'ends with', false), $this->_operator('NOT LIKE \'%$1%\'', 'does not contain', false), $this->_operator('NOT LIKE \'$1%\'', 'does not start with', false), $this->_operator('NOT LIKE \'%$1\'', 'does not end with', false)), 'text');
$conditions->id = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false), $this->_operator('lt', 'less than', false), $this->_operator('gt', 'grater than', false), $this->_operator('=lt', 'less than or equal to', false), $this->_operator('gt=', 'greater than or equal to', false)), 'text');
$conditions->report = $this->_expression(array($this->_operator('=', 'is', false), $this->_operator('!=', 'is not', false), $this->_operator('LIKE \'%$1%\'', 'contains', true), $this->_operator('LIKE \'$1%\'', 'starts with', false), $this->_operator('LIKE \'%$1\'', 'ends with', false), $this->_operator('NOT LIKE \'%$1%\'', 'does not contain', false), $this->_operator('NOT LIKE \'$1%\'', 'does not start with', false), $this->_operator('NOT LIKE \'%$1\'', 'does not end with', false)), 'text');
$conditions->open = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false)), array($this->_value('1', 'open', true), $this->_value('0', 'closed', false)));
$sr = new \Components\Support\Tables\Status($this->database);
$status = $sr->find('list', array('sort' => 'open', 'sort_Dir' => 'DESC'));
$items = array();
$items[] = $this->_value(0, $this->escape('open: New'), true);
if (isset($status) && is_array($status)) {
$switched = false;
foreach ($status as $anode) {
if (!$anode->open && !$switched) {
$items[] = $this->_value(-1, $this->escape('closed: No resolution'), false);
$switched = true;
}
$items[] = $this->_value($anode->id, $this->escape(($anode->open ? 'open: ' : 'closed: ') . stripslashes($anode->title)), false);
}
}
$conditions->status = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false)), $items);
$conditions->created = $this->_expression(array($this->_operator('=', 'on', true), $this->_operator('lt', 'before', false), $this->_operator('gt', 'after', false)), 'text');
$conditions->closed = $this->_expression(array($this->_operator('=', 'on', true), $this->_operator('lt', 'before', false), $this->_operator('gt', 'after', false)), 'text');
$conditions->tag = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false)), 'text');
$conditions->type = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false)), array($this->_value('0', 'user submitted', true), $this->_value('1', 'automatic', false), $this->_value('3', 'tool', false)));
$severities = Utilities::getSeverities($this->config->get('severities'));
$items = 'text';
if (isset($severities) && is_array($severities)) {
$items = array();
foreach ($severities as $severity) {
$sel = false;
if ($severity == 'normal') {
$sel = true;
}
$items[] = $this->_value($severity, $severity, $sel);
}
}
$conditions->severity = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false)), $items);
$sc = new Category($this->database);
$categories = $sc->find('list');
$items = 'text';
if (isset($categories) && is_array($categories)) {
$items = array();
foreach ($categories as $anode) {
$sel = false;
$items[] = $this->_value($this->escape($anode->alias), $this->escape(stripslashes($anode->title)), $sel);
}
}
$conditions->category = $this->_expression(array($this->_operator('=', 'is', true), $this->_operator('!=', 'is not', false)), $items);
return $conditions;
}
/**
* Delete one or more records
*
* @return void
*/
public function removeTask()
{
// Check for request forgeries
Request::checkToken();
// Incoming
$ids = Request::getVar('id', array(0));
if (!is_array($ids)) {
$ids = array(0);
}
// Check for an ID
if (count($ids) < 1) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller, false), Lang::txt('COM_SUPPORT_ERROR_SELECT_CATEGORY_TO_DELETE'), 'error');
return;
}
foreach ($ids as $id) {
// Delete message
$cat = new Category($this->database);
$cat->delete(intval($id));
}
// Output messsage and redirect
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller, false), Lang::txt('COM_SUPPORT_CATEGORY_SUCCESSFULLY_DELETED', count($ids)));
}