public function actionAdd($id, $access_code = null)
{
$session = new Session();
if (!($ticket = Ticket::findOne($id))) {
$session->addError(Yii::t('app', 'Ticket does not exist'));
return $this->redirect('index');
}
if ($ticket->requires_access_code && (count($ticket->accessCodes) == 0 || $access_code == null)) {
$session->addError(Yii::t('app', 'Access code required'));
return $this->redirect('index');
} else {
if ($ticket->requires_access_code) {
$code_match = false;
foreach ($ticket->accessCodes as $code) {
if ($code->access_code == $access_code) {
$code_match = true;
break;
}
}
if (!$code_match) {
$session->addError(Yii::t('app', 'Valid access code required'));
return $this->redirect('index');
}
}
}
$cart = Cart::getCurrentCart();
$cart->addItem($id);
$session->addSuccess(Yii::t('app', 'Ticket added'));
return $this->redirect('index');
}
private function updateTicket($request)
{
$updated = false;
$ticket = Ticket::find($request->get('ticket_id'));
$status_id = $request->get('status_id');
$priority_id = $request->get('priority_id');
$ticket->status_id = $status_id;
$ticket->priority_id = $priority_id;
$updated = $ticket->isDirty();
if ($updated) {
$ticket->save();
$history = new TicketHistory();
$last_history = TicketHistory::where('ticket_id', $ticket->id)->orderBy("created_at", "DESC")->first();
$history->previous_id = count($last_history) ? $last_history->id : NULL;
$history->changer_id = Auth::user()->active_contact->id;
$history->ticket_id = $ticket->id;
$history->title = $ticket->title;
$history->post = $ticket->post;
$history->creator_id = $ticket->creator_id;
$history->assignee_id = $ticket->assignee_id;
$history->status_id = $ticket->status_id;
$history->priority_id = $ticket->priority_id;
$history->division_id = $ticket->division_id;
$history->equipment_id = $ticket->equipment_id;
$history->company_id = $ticket->company_id;
$history->contact_id = $ticket->contact_id;
$history->level_id = $ticket->level_id;
$history->job_type_id = $ticket->job_type_id;
$history->emails = $ticket->emails;
$history->save();
}
return $updated;
}
public function upload()
{
$uploader_id = Auth::user()->active_contact->id;
if (Input::file('file')->isValid()) {
if (Input::get('target') == "posts") {
if (Input::get('target_action') == "create") {
$target = Post::where('author_id', $uploader_id)->where("status_id", "=", POST_DRAFT_STATUS_ID)->where("ticket_id", Input::get('target_id'))->first();
} elseif (Input::get('target_action') == "edit") {
$target = Post::where("id", Input::get('target_id'))->first();
}
} elseif (Input::get('target') == "tickets") {
if (Input::get('target_action') == "create") {
$target = Ticket::where('status_id', TICKET_DRAFT_STATUS_ID)->where('creator_id', $uploader_id)->first();
} elseif (Input::get('target_action') == "edit") {
$target = Ticket::where("id", Input::get('target_id'))->first();
}
}
$id = $target->id;
$request['target_id'] = $id;
$request['uploader_id'] = $uploader_id;
$request['file'] = Input::file('file');
$request['target'] = Input::get('target');
$request['target_action'] = Input::get('target_action');
$response = $this->repo->upload($request);
$response = Response::json($response, 200);
return $response;
}
}
protected function postUpdateProgress($ticketId, $progressId)
{
$ticket = Ticket::find($ticketId);
//Loop through so that if any steps have been skipped we insert them as well.
for ($i = $ticket->state_id + 1; $i <= (int) $progressId; $i++) {
Progress::create(['state_id' => $i, 'ticket_id' => $ticketId, 'actioned_by' => Auth::user()->id]);
}
//Update the state on the ticket table
$ticket->state_id = $progressId;
$ticket->save();
echo json_encode(['success' => 'true', 'message' => 'Progress updated']);
}
/**
* Creates data provider instance with search query applied
*
* @param array $params
*
* @return ActiveDataProvider
*/
public function search($params)
{
$query = Ticket::find();
$dataProvider = new ActiveDataProvider(['query' => $query]);
$this->load($params);
if (!$this->validate()) {
// uncomment the following line if you do not want to return any records when validation fails
// $query->where('0=1');
return $dataProvider;
}
$query->andFilterWhere(['idTicket' => $this->idTicket, 'MotivoTicket_idMotivoTicket' => $this->MotivoTicket_idMotivoTicket, 'RRHH_idRRHH' => $this->RRHH_idRRHH, 'tiporrhh_idTipoRRHH' => $this->tiporrhh_idTipoRRHH, 'Transporte_idTransporte' => $this->Transporte_idTransporte, 'Transporte_TIpoTransporte_idTIpoTransporte' => $this->Transporte_TIpoTransporte_idTIpoTransporte, 'Transporte_RRHH_idRRHH' => $this->Transporte_RRHH_idRRHH, 'Transporte_tiporrhh_idTipoRRHH' => $this->Transporte_tiporrhh_idTipoRRHH, 'Fecha' => $this->Fecha, 'Hora' => $this->Hora]);
$query->andFilterWhere(['like', 'Descripcion', $this->Descripcion]);
return $dataProvider;
}
/**
* Define the application's command schedule.
*
* @param \Illuminate\Console\Scheduling\Schedule $schedule
* @return void
*/
protected function schedule(Schedule $schedule)
{
/*$schedule->command('inspire')
->everyMinute();*/
$schedule->call(function () {
$reservas = Ticket::whereNotNull('reserve')->get();
foreach ($reservas as $reserva) {
$reserve_date = strtotime($reserva->created_at);
$reserve_hours = DB::table('business')->where('id', 1)->first()->reserve_time;
if ($reserve_date + 3600 * $reserve_hours <= time()) {
if ($reserva->event->place->rows != null) {
DB::table('slot_presentation')->where('sale_id', $reserva->id)->update(['status' => config('constants.seat_free')]);
} else {
DB::table('zone_presentation')->where('zone_id', $reserva->zone_id)->increment('slots_availables', $reserva->quantity);
}
$reserva->delete();
}
}
})->everyMinute();
$schedule->call(function () {
$destacados = Highlight::where('start_date', '<=', Carbon::now())->get();
if ($destacados && !empty($destacados)) {
foreach ($destacados as $destacado) {
$tiempo = strtotime($destacado->start_date) + $destacado->days_active * 3600 * 24;
if ($tiempo > time()) {
$destacado->active = 1;
$destacado->save();
}
}
}
$noDestacados = Highlight::where('active', '1')->get();
if ($noDestacados && !empty($noDestacados)) {
foreach ($noDestacados as $noDestacado) {
$tiempo = strtotime($noDestacado->start_date) + $noDestacado->days_active * 3600 * 24;
if ($tiempo <= time()) {
$noDestacado->active = 0;
$noDestacado->save();
}
}
}
})->everyMinute();
}
private function query()
{
$raw1 = DB::raw("CASE \n WHEN tickets.created_at > posts.created_at OR posts.created_at IS NULL \n THEN tickets.created_at \n ELSE posts.created_at \n END as 'last_operation_date'");
$raw2 = DB::raw("CASE \n WHEN tickets.created_at > posts.created_at OR posts.created_at IS NULL \n THEN tickets.creator_id ELSE posts.author_id \n END as 'last_operation_company_person_id'");
$raw3 = DB::raw('(SELECT MAX(id) as post_id, ticket_id FROM posts GROUP BY ticket_id) as d1');
$raw4 = DB::raw("(SELECT time.ticket_id, time.active_work, epe.event_id, epe.email_text,\n \n CASE WHEN t.status_id NOT IN (" . TICKET_SOLVED_STATUS_ID . "," . TICKET_CLOSED_STATUS_ID . ")\n THEN epe.delay_time - time.active_work \n ELSE NULL\n END as deadline\n\n FROM \n (SELECT d3.ticket_id, SUM(TIMESTAMPDIFF(SECOND, d3.from, d3.to)) as 'active_work' \n \n FROM (\n SELECT th1.ticket_id, th1.created_at as 'from', CASE WHEN th2.created_at IS NULL THEN NOW() ELSE th2.created_at END as 'to'\n FROM tickets_history as th1\n LEFT JOIN tickets_history th2 ON (th1.id = th2.previous_id)\n WHERE th1.status_id IN (" . str_replace(":", ",", TICKETS_ACTIVE_STATUS_IDS) . ")\n ) as d3\n \n LEFT JOIN (\n SELECT th1.ticket_id, MAX(th2.created_at) as 'last_important_update'\n FROM tickets_history as th1\n LEFT JOIN tickets_history th2 ON (th2.previous_id = th1.id)\n WHERE (th1.level_id != th2.level_id OR th1.priority_id != th2.priority_id)\n GROUP BY th1.ticket_id\n ) as d4 ON (d4.ticket_id = d3.ticket_id AND d4.last_important_update > d3.from)\n AND d4.ticket_id IS NULL\n\n GROUP BY d3.ticket_id\n ) as time\n\n LEFT JOIN tickets t ON t.id = time.ticket_id\n LEFT JOIN companies c ON c.id = t.company_id\n LEFT JOIN escalation_profiles ep ON c.escalation_profile_id = ep.id\n LEFT JOIN escalation_profile_event epe ON (epe.priority_id = t.priority_id AND epe.level_id = t.level_id AND epe.profile_id = c.escalation_profile_id)\n\n ) as final");
$tickets = Ticket::select("tickets.*", $raw1, $raw2, 'statuses.allowed_statuses', 'final.active_work', 'final.deadline', 'final.event_id', 'final.email_text');
$tickets->leftJoin('company_person as creator_contacts', 'tickets.creator_id', '=', 'creator_contacts.id');
$tickets->leftJoin('company_person as assignee_contacts', 'tickets.assignee_id', '=', 'assignee_contacts.id');
$tickets->leftJoin('people as assignees', 'assignee_contacts.person_id', '=', 'assignees.id');
$tickets->leftJoin('people as creators', 'creator_contacts.person_id', '=', 'creators.id');
$tickets->leftJoin('divisions', 'tickets.division_id', '=', 'divisions.id');
$tickets->leftJoin('levels', 'tickets.level_id', '=', 'levels.id');
$tickets->leftJoin('statuses', 'tickets.status_id', '=', 'statuses.id');
$tickets->leftJoin('priorities', 'tickets.priority_id', '=', 'priorities.id');
$tickets->leftJoin('companies', 'tickets.company_id', '=', 'companies.id');
$tickets->leftJoin($raw3, 'd1.ticket_id', '=', 'tickets.id');
$tickets->leftJoin('posts', 'd1.post_id', '=', 'posts.id');
$tickets->leftJoin($raw4, 'final.ticket_id', '=', 'tickets.id');
if (Auth::check() && !Auth::user()->active_contact->isE80()) {
$tickets->where("tickets.company_id", "=", Auth::user()->active_contact->company_id);
}
return $tickets;
}
public function cleanUp()
{
$items = $this->getItems()->all();
$items_removed = false;
foreach ($items as $item) {
$ticket = Ticket::findOne($item->ticket_id);
if (!$ticket->isAvailable()) {
$this->removeItem($item->ticket_id);
$items_removed = true;
} else {
if ($ticket->getAvailableQuantity() !== false && $item->quantity > $ticket->getAvailableQuantity()) {
$this->updateItem($item->ticket_id, $ticket->getAvailableQuantity());
$items_removed = true;
}
}
}
if ($items_removed) {
$session = new Session();
$session->addError(Yii::t('app', 'Unavailable tickets removed'));
}
}
public function getReservesByDni(Request $request)
{
$dni = $request['dni'];
if (strlen($dni) != 8 || !is_numeric($dni)) {
return response()->json('El dni debe tener 8 digitos', 400);
}
$reservas = Ticket::where('designee', $dni)->whereNotNull('reserve')->lists('reserve')->unique();
if ($reservas->isEmpty()) {
return response()->json('No hay reservas con este dni', 400);
}
$arreglo = array();
foreach ($reservas as $key => $value) {
$tickets = Ticket::where('reserve', $value)->get();
$arreglo[$key] = ['codigo' => $value, 'nombre' => $tickets->first()->event->name, 'cantidad' => $tickets->first()->quantity, 'zona' => $tickets->first()->zone->name, 'funcion' => date('d-m-Y', $tickets->first()->presentation->starts_at)];
}
return $arreglo;
}
protected function create()
{
$params = Input::all();
$ticket = Ticket::create($params);
return $ticket;
}
/**
* @return \yii\db\ActiveQuery
*/
public function getTickets()
{
return $this->hasMany(Ticket::className(), ['tiporrhh_idTipoRRHH' => 'idTipoRRHH']);
}
/**
* Store a newly created resource in storage.
*
* @param \Illuminate\Http\Request $request
* @return \Illuminate\Http\Response
*/
public function store(CancelledTicketRequest $request, $ticket_id)
{
$user_id = Auth::user()->id;
$input = $request->all();
if ($input['ticket_id'] != $ticket_id) {
return redirect('salesman/devolutions');
}
$ticket = Ticket::findOrFail($input['ticket_id']);
if ($ticket->cancelled == 1) {
Session::flash('message', 'El ticket ya fue cancelado!');
Session::flash('alert-class', 'alert-danger');
return redirect('salesman/devolutions');
}
if ($ticket->presentation["cancelled"] == 0) {
Session::flash('message', 'La presentation ' . $ticket->presentation_id . ' no fue cancelado, por lo tanto no se puede realizar devolución');
Session::flash('alert-class', 'alert-danger');
return redirect('/salesman/devolutions');
}
$module = Module::find(Auth::user()->module_id);
if ($module->actual_cash < $ticket->total_price) {
Session::flash('message', 'No tiene fondos en la caja para poder devolver');
Session::flash('alert-class', 'alert-danger');
return redirect('/salesman/devolutions');
}
$ticket->cancelled = 1;
$ticket->save();
$devolution = new Devolution();
$devolution->ticket_id = $input['ticket_id'];
$devolution->user_id = $user_id;
$devolution->repayment = $ticket->total_price;
if (isset($input['observation'])) {
$devolution->observation = $input['observation'];
}
$devolution->save();
Session::flash('message', 'Devolución realizado!');
Session::flash('alert-class', 'alert-success');
return redirect('/salesman/devolutions');
}
/**
* @return \yii\db\ActiveQuery
*/
public function getTickets()
{
return $this->hasMany(Ticket::className(), ['RRHH_idRRHH' => 'idRRHH']);
}
/**
* Display the specified resource.
*
* @return \Illuminate\Http\Response
*/
public function showSales()
{
$events = Event::all();
$tickets = Ticket::all();
$eventInformation = [];
foreach ($events as $event) {
// pueden ser muchos eventos. Necesito información para llenar la tabla
$eventsDate = Presentation::where('event_id', '=', $event->id)->where('cancelled', '=', 0)->get();
foreach ($eventsDate as $eventDate) {
$tickets = Ticket::where('presentation_id', '=', $eventDate->id)->get();
$onlineTickets = 0;
$presentialTicket = 0;
$subTotalOnline = 0;
$subTotalPresential = 0;
foreach ($tickets as $ticket) {
if ($ticket->cancelled != 1) {
if (empty($ticket->salesman_id)) {
$onlineTickets = $onlineTickets + $ticket->quantity;
$subTotalPresential = $subTotalPresential + $ticket->total_price;
} else {
$presentialTicket = $presentialTicket + $ticket->quantity;
$subTotalOnline = $subTotalOnline + $ticket->total_price;
}
}
}
array_push($eventInformation, array($event->name, $eventDate->id, date("d/m/Y", $eventDate->starts_at), $onlineTickets, $subTotalPresential, $presentialTicket, $subTotalOnline, $subTotalPresential + $subTotalOnline));
}
}
//
//return $eventInformation;
return view('internal.admin.reports.sales', compact('eventInformation'));
}
/**
* Finds the Ticket model based on its primary key value.
* If the model is not found, a 404 HTTP exception will be thrown.
* @param integer $idTicket
* @param integer $MotivoTicket_idMotivoTicket
* @param integer $RRHH_idRRHH
* @param integer $tiporrhh_idTipoRRHH
* @param integer $Transporte_idTransporte
* @param integer $Transporte_TIpoTransporte_idTIpoTransporte
* @param integer $Transporte_RRHH_idRRHH
* @param integer $Transporte_tiporrhh_idTipoRRHH
* @return Ticket the loaded model
* @throws NotFoundHttpException if the model cannot be found
*/
protected function findModel($idTicket, $MotivoTicket_idMotivoTicket, $RRHH_idRRHH, $tiporrhh_idTipoRRHH, $Transporte_idTransporte, $Transporte_TIpoTransporte_idTIpoTransporte, $Transporte_RRHH_idRRHH, $Transporte_tiporrhh_idTipoRRHH)
{
if (($model = Ticket::findOne(['idTicket' => $idTicket, 'MotivoTicket_idMotivoTicket' => $MotivoTicket_idMotivoTicket, 'RRHH_idRRHH' => $RRHH_idRRHH, 'tiporrhh_idTipoRRHH' => $tiporrhh_idTipoRRHH, 'Transporte_idTransporte' => $Transporte_idTransporte, 'Transporte_TIpoTransporte_idTIpoTransporte' => $Transporte_TIpoTransporte_idTIpoTransporte, 'Transporte_RRHH_idRRHH' => $Transporte_RRHH_idRRHH, 'Transporte_tiporrhh_idTipoRRHH' => $Transporte_tiporrhh_idTipoRRHH])) !== null) {
return $model;
} else {
throw new NotFoundHttpException('The requested page does not exist.');
}
}
public static function sendTicketUpdate($id)
{
$ticket = Ticket::find($id);
self::setSubject("Ticket Update | Ticket #" . $ticket->id . " | " . $ticket->anchestor(0)->changer->person->name());
self::$view = "emails/ticket_update";
self::$data['title'] = "Ticket #" . $ticket->id . " details changed by " . $ticket->anchestor(0)->changer->person->name();
self::$data['ticket'] = $ticket;
self::add('to', $ticket->assignee->email);
$additional_emails = explode(",", $ticket->emails);
foreach ($additional_emails as $email) {
self::add('to', $email);
}
self::send();
Activity::log("Email Ticket Update Send", self::$data);
}
public function repay(Request $request)
{
$input = $request->all();
$ticketId = $input['ticket_id'];
$ticket = Ticket::find($ticketId);
if ($ticket == null) {
Session::flash('message', 'Este ticket no existe');
return redirect('salesman/devolutions');
}
return redirect('salesman/devolutions/new/' . $ticketId);
}
public function getTickets()
{
return $this->hasMany(Ticket::className(), ['type_id' => 'id']);
}
/**
* Finds the Ticket model based on its primary key value.
* If the model is not found, a 404 HTTP exception will be thrown.
* @param integer $id
* @return Ticket the loaded model
* @throws NotFoundHttpException if the model cannot be found
*/
protected function findModel($id)
{
if (($model = Ticket::findOne($id)) !== null) {
return $model;
} else {
throw new NotFoundHttpException('The requested page does not exist.');
}
}
/**
* @return \yii\db\ActiveQuery
*/
public function getTickets()
{
return $this->hasMany(Ticket::className(), ['Transporte_idTransporte' => 'idTransporte', 'Transporte_TIpoTransporte_idTIpoTransporte' => 'TIpoTransporte_idTIpoTransporte', 'Transporte_RRHH_idRRHH' => 'RRHH_idRRHH', 'Transporte_tiporrhh_idTipoRRHH' => 'tiporrhh_idTipoRRHH']);
}
public function getTicket()
{
return $this->hasOne(Ticket::className(), ['id' => 'ticket_id']);
}
protected function tickets()
{
return Ticket::select(['*', DB::raw('id_user_assigned AS assigned_to_name'), DB::raw('status AS status_name')])->get();
}