public function get_unassigned()
{
if (Auth::user()->role == "admin") {
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$tickets = Tickets::where('assigned_to', '=', null)->where('status', '1')->get();
} else {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('assigned_to', '=', null)->where('dept_id', '=', $dept->id)->get();
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
}
return \Datatable::collection(new Collection($tickets))->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='" . $ticket->id . "'></input>";
})->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', "=", $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' <i class="fa fa-users"></i>';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
//Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($threads);
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' <i class="fa fa-paperclip"></i>';
} else {
$attachString = "";
}
//return $threads->id;
return "<a href='" . route('ticket.thread', [$ticket->id]) . "' title='" . $subject->title . "'>" . $string . " <span style='color:green'>(" . $count . ")<i class='fa fa-comment'></i></span></a>" . $collabString . $attachString;
})->addColumn('ticket_number', function ($ticket) {
return "<a href='" . route('ticket.thread', [$ticket->id]) . "' title='" . $ticket->ticket_number . "'>#" . $ticket->ticket_number . "</a>";
})->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority', 'priority_color')->where('priority_id', "=", $ticket->priority_id)->first();
return '<span class="btn btn-' . $priority->priority_color . ' btn-xs">' . $priority->priority . '</span>';
//return "loda";
})->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', "=", $ticket->user_id)->first();
return "<span style='color:#508983'>" . $from->user_name . "</span>";
})->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else {
$rep = "#000";
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "<span style='color:" . $rep . "'>" . $username . "</span>";
})->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "<span style='color:red'>Unassigned</span>";
} else {
$assign = DB::table("users")->where('id', "=", $ticket->assigned_to)->first();
return "<span style='color:green'>" . $assign->first_name . " " . $assign->last_name . "</span>";
}
})->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
})->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')->make();
}
