static function getObjectsTosend($parent, $param, $action)
{
global $gbl, $sgbl, $login, $ghtml;
$pclass = $parent->getParentClass('made_by');
$pname = $parent->getParentName('made_by');
$obj = new $pclass($parent->__masterserver, null, $pname);
$obj->get();
$extra = null;
if (isset($param['from_ad'])) {
$from = $param['from_ad'];
} else {
if (isset($param['pobject'])) {
$from = $param['pobject']->contactemail;
} else {
if ($obj->contactemail) {
$from = "{$obj->nname} <{$obj->contactemail}>";
} else {
$from = "helpdesk";
}
}
}
$subject = $parent->subject;
if ($parent->isOn('escalate')) {
$extra .= "X-escalate: Escalated\n";
}
if ($sgbl->isLxlabsClient()) {
$ip = "lxlabs.com";
if ($obj->isClient() && !$obj->isAdmin()) {
$obj->findTotalBalance(null);
$sq = new Sqlite(null, "ticket");
$tlist = $sq->getRowsWhere("made_by = 'client-{$obj->nname}' AND category LIKE '%TechnicalSupport%'");
$nticket = count($tlist);
$to = $obj->find_actual_billing("2009.05");
$extra .= "X-lxheader: {$to->total} P: {$obj->total_paid} B: {$obj->total_balance} T: {$nticket}\n";
}
} else {
$ip = getFQDNforServer('localhost');
}
$pass = $parent->realpass;
$ticktid = $parent->nname;
$category = $parent->category;
$extram = base64_encode(serialize(array('ticket_c' => $obj->getClName())));
$urllink = "Click here to login to the Ticket: http://{$ip}:{$sgbl->__var_prog_port}/htmllib/phplib/?frm_clientname={$ticktid}&frm_class=ticket&frm_password={$pass}";
$otherclass = $parent->getParentClass('sent_to');
$othername = $parent->getParentName('sent_to');
if (!$otherclass) {
return;
}
$otherobj = new $otherclass($parent->__masterserver, null, $othername);
$otherobj->get();
$extras = base64_encode(serialize(array('ticket_c' => $otherobj->getClName())));
if ($action === 'ticketadd') {
$actxt = "has been opened";
$extra .= "Message-ID: {$parent->mail_messageid}\n";
} else {
$actxt = "state has been changed from '{$parent->state}' to '{$param['state']}'";
$extra .= "In-Reply-To: {$parent->mail_messageid}\n";
}
$message = "{$param['text_reason']}\n";
ticketHistory::ticketSendNotification($from, $parent->nname, $category, $obj, $action, $actxt, $param['made_by'], $subject, $message, $extra);
$message = $param['text_reason'];
ticketHistory::ticketSendNotification($from, $parent->nname, $category, $otherobj, $action, $actxt, $param['made_by'], $subject, $message, $extra);
}
function postAdd()
{
$hist = new TicketHistory($this->__masterserver, $this->__readserver, $this->nname . "___" . '0');
$rhis['text_reason'] = $this->descr_f;
$rhis['state_from'] = "";
$rhis['ddate'] = time();
$rhis['parent_clname'] = $this->getClName();
$rhis['state'] = "open";
$rhis['made_by'] = $this->made_by;
$hist->create($rhis);
$this->addToList("tickethistory", $hist);
$this->realpass = randomString(6);
$this->password = crypt($this->realpass);
$this->status = 'on';
$this->cpstatus = 'on';
$this->escalate = 'dull';
list($sec, $usec) = explode(" ", microtime());
$this->mail_messageid = "<{$sec}{$usec}.GA8614@lxlabs.com>";
ticketHistory::getObjectsTosend($this, $rhis, "ticketadd");
}
static function getObjectsTosend($parent, $param, $action)
{
global $gbl, $sgbl, $login, $ghtml;
$pclass = $parent->getParentClass('made_by');
$pname = $parent->getParentName('made_by');
$obj = new $pclass($parent->__masterserver, null, $pname);
$obj->get();
$extra = null;
if (isset($param['from_ad'])) {
$from = $param['from_ad'];
} else {
if (isset($param['pobject'])) {
$from = $param['pobject']->contactemail;
} else {
if ($obj->contactemail) {
$from = "{$obj->nname} <{$obj->contactemail}>";
} else {
$from = "helpdesk";
}
}
}
$subject = $parent->subject;
if ($parent->isOn('escalate')) {
$extra .= "X-escalate: Escalated\n";
}
$ip = getFQDNforServer('localhost');
$pass = $parent->realpass;
$ticktid = $parent->nname;
$category = $parent->category;
$extram = base64_encode(serialize(array('ticket_c' => $obj->getClName())));
$urllink = "Click here to login to the Ticket: http://{$ip}:{$sgbl->__var_prog_port}/htmllib/phplib/?frm_clientname={$ticktid}&frm_class=ticket&frm_password={$pass}";
$otherclass = $parent->getParentClass('sent_to');
$othername = $parent->getParentName('sent_to');
if (!$otherclass) {
return;
}
$otherobj = new $otherclass($parent->__masterserver, null, $othername);
$otherobj->get();
$extras = base64_encode(serialize(array('ticket_c' => $otherobj->getClName())));
if ($action === 'ticketadd') {
$actxt = "has been opened";
$extra .= "Message-ID: {$parent->mail_messageid}\n";
} else {
$actxt = "state has been changed from '{$parent->state}' to '{$param['state']}'";
$extra .= "In-Reply-To: {$parent->mail_messageid}\n";
}
$message = "{$param['text_reason']}\n";
ticketHistory::ticketSendNotification($from, $parent->nname, $category, $obj, $action, $actxt, $param['made_by'], $subject, $message, $extra);
$message = $param['text_reason'];
ticketHistory::ticketSendNotification($from, $parent->nname, $category, $otherobj, $action, $actxt, $param['made_by'], $subject, $message, $extra);
}
