static function geTimelineItems(Ticket $ticket, $rand)
{
global $DB, $CFG_GLPI;
$timeline = array();
$user = new User();
$group = new Group();
$followup_obj = new TicketFollowup();
$task_obj = new TicketTask();
$document_item_obj = new Document_Item();
$ticket_valitation_obj = new TicketValidation();
//checks rights
$showpublic = Session::haveRightsOr("followup", array(TicketFollowup::SEEPUBLIC, TicketFollowup::SEEPRIVATE)) && Session::haveRightsOr("task", array(TicketTask::SEEPUBLIC, TicketTask::SEEPRIVATE));
$restrict_fup = $restrict_task = "";
if (!Session::haveRight("ticket", TicketFollowup::SEEPRIVATE)) {
$restrict_fup = " AND (`is_private` = '0'\n OR `users_id` ='" . Session::getLoginUserID() . "') ";
}
if (!Session::haveRight("ticket", TicketTask::SEEPRIVATE)) {
$restrict_task = " AND (`is_private` = '0'\n OR `users_id` ='" . Session::getLoginUserID() . "') ";
}
if (!$showpublic) {
$restrict = " AND 1 = 0";
}
//add ticket followups to timeline
$followups = $followup_obj->find("tickets_id = " . $ticket->getID() . " {$restrict_fup}", 'date DESC');
foreach ($followups as $followups_id => $followup) {
$followup_obj->getFromDB($followups_id);
$can_edit = $followup_obj->canUpdateItem();
$followup['can_edit'] = $can_edit;
$timeline[$followup['date'] . "_followup_" . $followups_id] = array('type' => 'TicketFollowup', 'item' => $followup);
}
//add ticket tasks to timeline
$tasks = $task_obj->find("tickets_id = " . $ticket->getID() . " {$restrict_task}", 'date DESC');
foreach ($tasks as $tasks_id => $task) {
$task_obj->getFromDB($tasks_id);
$can_edit = $task_obj->canUpdateItem();
$task['can_edit'] = $can_edit;
$timeline[$task['date'] . "_task_" . $tasks_id] = array('type' => 'TicketTask', 'item' => $task);
}
//add ticket documents to timeline
$document_obj = new Document();
$document_items = $document_item_obj->find("itemtype = 'Ticket' AND items_id = " . $ticket->getID());
foreach ($document_items as $document_item) {
$document_obj->getFromDB($document_item['documents_id']);
$timeline[$document_obj->fields['date_mod'] . "_document_" . $document_item['documents_id']] = array('type' => 'Document_Item', 'item' => $document_obj->fields);
}
//add assign changes
/*$log_obj = new Log;
$gassign_items = $log_obj->find("itemtype = 'Ticket' AND items_id = ".$ticket->getID()."
AND itemtype_link = 'Group' AND linked_action = '15'");
foreach ($gassign_items as $logs_id => $gassign) {
//find group
$group_name = preg_replace("#(.*)\s\([0-9]*\)#", "$1", $gassign['new_value']);
$groups = $group->find("name = '$group_name'");
$first_group = array_shift($groups);
$group->getFromDB($first_group['id']);
$content = __("Assigned to")." : ".
"<img src='".$CFG_GLPI['root_doc']."/plugins/talk/pics/group.png' class='group_assign' />".
" <strong>".$group->getLink()."</strong>";
//find user
$user_name = preg_replace("#(.*)\s\([0-9]*\)#", "$1", $gassign['user_name']);
$users = $user->find("CONCAT(firstname, ' ', realname) = '$user_name'");
$first_user = array_shift($users);
if ($first_user == NULL) {
$first_user['id'] = false;
}
$timeline[$gassign['date_mod']."_assign_".$logs_id] = array('type' => 'Assign',
'item' => array(
'date' => $gassign['date_mod'],
'content' => $content,
'can_edit' => false,
'users_id' => $first_user['id']
));
}*/
//add existing solution
if (!empty($ticket->fields['solution'])) {
$users_id = 0;
$solution_date = $ticket->fields['solvedate'];
//search date and user of last solution in glpi_logs
if ($res_solution = $DB->query("SELECT date_mod AS solution_date, user_name FROM glpi_logs\n WHERE itemtype = 'Ticket' \n AND items_id = " . $ticket->getID() . "\n AND id_search_option = 24\n ORDER BY id DESC\n LIMIT 1")) {
$data_solution = $DB->fetch_assoc($res_solution);
if (!empty($data_solution['solution_date'])) {
$solution_date = $data_solution['solution_date'];
}
// find user
if (!empty($data_solution['user_name'])) {
$users_id = addslashes(trim(preg_replace("/.*\\(([0-9]+)\\)/", "\$1", $data_solution['user_name'])));
}
}
// fix trouble with html_entity_decode who skip accented characters (on windows browser)
$solution_content = preg_replace_callback("/(&#[0-9]+;)/", function ($m) {
return mb_convert_encoding($m[1], "UTF-8", "HTML-ENTITIES");
}, $ticket->fields['solution']);
$timeline[$solution_date . "_solution"] = array('type' => 'Solution', 'item' => array('id' => 0, 'content' => Html::clean(html_entity_decode($solution_content)), 'date' => $solution_date, 'users_id' => $users_id, 'solutiontypes_id' => $ticket->fields['solutiontypes_id'], 'can_edit' => Ticket::canUpdate() && $ticket->canSolve()));
}
// add ticket validation to timeline
if ($ticket->fields['type'] == Ticket::DEMAND_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEREQUEST) || Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) || $ticket->fields['type'] == Ticket::INCIDENT_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEINCIDENT) || Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT))) {
$ticket_validations = $ticket_valitation_obj->find('tickets_id = ' . $ticket->getID());
foreach ($ticket_validations as $validations_id => $validation) {
$canedit = $ticket_valitation_obj->can($validations_id, UPDATE);
$user->getFromDB($validation['users_id_validate']);
$timeline[$validation['submission_date'] . "_validation_" . $validations_id] = array('type' => 'TicketValidation', 'item' => array('id' => $validations_id, 'date' => $validation['submission_date'], 'content' => __('Validation request') . " => " . $user->getlink() . "<br>" . $validation['comment_submission'], 'users_id' => $validation['users_id'], 'can_edit' => $canedit));
if (!empty($validation['validation_date'])) {
$timeline[$validation['validation_date'] . "_validation_" . $validations_id] = array('type' => 'TicketValidation', 'item' => array('id' => $validations_id, 'date' => $validation['validation_date'], 'content' => __('Validation request answer') . " : " . _sx('status', ucfirst(TicketValidation::getStatus($validation['status']))) . "<br>" . $validation['comment_validation'], 'users_id' => $validation['users_id_validate'], 'status' => "status_" . $validation['status'], 'can_edit' => $canedit));
}
}
}
//reverse sort timeline items by key (date)
krsort($timeline);
return $timeline;
}
/**
* @since version 0.90
*
**/
function getTimelineItems()
{
global $DB, $CFG_GLPI;
$timeline = array();
$user = new User();
$group = new Group();
$followup_obj = new TicketFollowup();
$task_obj = new TicketTask();
$document_item_obj = new Document_Item();
$ticket_valitation_obj = new TicketValidation();
//checks rights
$showpublic = Session::haveRightsOr("followup", array(TicketFollowup::SEEPUBLIC, TicketFollowup::SEEPRIVATE)) || Session::haveRightsOr("task", array(TicketTask::SEEPUBLIC, TicketTask::SEEPRIVATE));
$restrict_fup = $restrict_task = "";
if (!Session::haveRight("followup", TicketFollowup::SEEPRIVATE)) {
$restrict_fup = " AND (`is_private` = '0'\n OR `users_id` ='" . Session::getLoginUserID() . "') ";
}
if (!Session::haveRight("task", TicketTask::SEEPRIVATE)) {
$restrict_task = " AND (`is_private` = '0'\n OR `users_id` ='" . Session::getLoginUserID() . "') ";
}
if (!$showpublic) {
$restrict = " AND 1 = 0";
}
//add ticket followups to timeline
if ($followup_obj->canview()) {
$followups = $followup_obj->find("tickets_id = " . $this->getID() . " {$restrict_fup}", 'date DESC');
foreach ($followups as $followups_id => $followup) {
$followup_obj->getFromDB($followups_id);
$followup['can_edit'] = $followup_obj->canUpdateItem();
$timeline[$followup['date'] . "_followup_" . $followups_id] = array('type' => 'TicketFollowup', 'item' => $followup);
}
}
//add ticket tasks to timeline
if ($task_obj->canview()) {
$tasks = $task_obj->find("tickets_id = " . $this->getID() . " {$restrict_task}", 'date DESC');
foreach ($tasks as $tasks_id => $task) {
$task_obj->getFromDB($tasks_id);
$task['can_edit'] = $task_obj->canUpdateItem();
$timeline[$task['date'] . "_task_" . $tasks_id] = array('type' => 'TicketTask', 'item' => $task);
}
}
//add ticket documents to timeline
$document_obj = new Document();
$document_items = $document_item_obj->find("itemtype = 'Ticket' AND items_id = " . $this->getID());
foreach ($document_items as $document_item) {
$document_obj->getFromDB($document_item['documents_id']);
$timeline[$document_obj->fields['date_mod'] . "_document_" . $document_item['documents_id']] = array('type' => 'Document_Item', 'item' => $document_obj->fields);
}
//add existing solution
if (!empty($this->fields['solution']) || !empty($this->fields['solutiontypes_id'])) {
$users_id = 0;
$solution_date = $this->fields['solvedate'];
//search date and user of last solution in glpi_logs
if ($res_solution = $DB->query("SELECT `date_mod` AS solution_date, `user_name`, `id`\n FROM `glpi_logs`\n WHERE `itemtype` = 'Ticket'\n AND `items_id` = " . $this->getID() . "\n AND `id_search_option` = 24\n ORDER BY `id` DESC\n LIMIT 1")) {
$data_solution = $DB->fetch_assoc($res_solution);
if (!empty($data_solution['solution_date'])) {
$solution_date = $data_solution['solution_date'];
}
// find user
if (!empty($data_solution['user_name'])) {
$users_id = addslashes(trim(preg_replace("/.*\\(([0-9]+)\\)/", "\$1", $data_solution['user_name'])));
}
}
// fix trouble with html_entity_decode who skip accented characters (on windows browser)
$solution_content = preg_replace_callback("/(&#[0-9]+;)/", function ($m) {
return mb_convert_encoding($m[1], "UTF-8", "HTML-ENTITIES");
}, $this->fields['solution']);
$timeline[$solution_date . "_solution"] = array('type' => 'Solution', 'item' => array('id' => 0, 'content' => Toolbox::unclean_cross_side_scripting_deep($solution_content), 'date' => $solution_date, 'users_id' => $users_id, 'solutiontypes_id' => $this->fields['solutiontypes_id'], 'can_edit' => Ticket::canUpdate() && $this->canSolve()));
}
// add ticket validation to timeline
if ($this->fields['type'] == Ticket::DEMAND_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEREQUEST) || Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) || $this->fields['type'] == Ticket::INCIDENT_TYPE && (Session::haveRight('ticketvalidation', TicketValidation::VALIDATEINCIDENT) || Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT))) {
$ticket_validations = $ticket_valitation_obj->find('tickets_id = ' . $this->getID());
foreach ($ticket_validations as $validations_id => $validation) {
$canedit = $ticket_valitation_obj->can($validations_id, UPDATE);
$user->getFromDB($validation['users_id_validate']);
$timeline[$validation['submission_date'] . "_validation_" . $validations_id] = array('type' => 'TicketValidation', 'item' => array('id' => $validations_id, 'date' => $validation['submission_date'], 'content' => __('Validation request') . " => " . $user->getlink() . "<br>" . $validation['comment_submission'], 'users_id' => $validation['users_id'], 'can_edit' => $canedit));
if (!empty($validation['validation_date'])) {
$timeline[$validation['validation_date'] . "_validation_" . $validations_id] = array('type' => 'TicketValidation', 'item' => array('id' => $validations_id, 'date' => $validation['validation_date'], 'content' => __('Validation request answer') . " : " . _sx('status', ucfirst(TicketValidation::getStatus($validation['status']))) . "<br>" . $validation['comment_validation'], 'users_id' => $validation['users_id_validate'], 'status' => "status_" . $validation['status'], 'can_edit' => $canedit));
}
}
}
//reverse sort timeline items by key (date)
krsort($timeline);
return $timeline;
}