public function post_guestsubmitticket()
{
//Get our data
$content = Input::get('content');
//Ticked ID
$ticketid = Input::get('ticketid');
//Hash
$hash = Input::get('hash');
//We never trust the client. Let's make sure our trust is not broken :P
$ticket = Ticket::where('id', '=', $ticketid)->where('hash', '=', $hash)->first();
if (!empty($ticket)) {
//Phew alright, we trust the client now, (maybe) :)
$reply = new TicketReply();
$reply->tid = $ticketid;
//Make it clear that this is not from a VA account
$reply->author = '-1';
$reply->content = $content;
$reply->staff = 0;
//Save our reply
$reply->save();
//Check to see if there is an auditor assigned to this ticket. If there is then let's send them an email notification advising them that there is a ticket update.
if (!empty($ticket->assigned)) {
$auditor = ConsoleUser::where('cid', '=', $ticket->assigned)->first();
if (!empty($auditor->email)) {
$data = array('email' => $auditor->email, 'name' => $auditor->name, 'subject' => 'VASOPS Ticket #' . $ticket->id . ": " . $ticket->subject);
$body = "Hello " . $auditor->name . ",<br /><br />There has been an update to your assigned ticket " . $ticket->subject . " by " . $ticket->name . ". <br /><br />" . $content . "<br /><br /><br /> <strong>Do not reply to this email. If you wish to reply to this ticket, please do so through the auditor console.</strong>";
Mail::send('email.default', array("content" => $body), function ($message) use($data) {
$message->to($data['email'], $data['name'])->subject($data['subject']);
});
}
}
//Return the new content to append to the existing div
$response = '<div style="margin-top: 15px; margin-bottom: 15px;"><hr style="border-bottom: 0;" /></div><div class="well"><div style="margin-top: 20px; margin-bottom: 40px;" class="row-fluid"><div class="span2"><strong>' . $ticket->name . '</strong><br /><small>' . $reply->created_at . '</small></div><div style="padding-top: 3px; padding-left: 3px; margin-left: 0px; border-left: 1px solid #e5e5e5;" class="span8">' . $reply->content . '</div></div></div>';
echo $response;
}
}
public function post_helpdeskreply($id)
{
//Find the ticket to reply to or fail
$ticket = Ticket::findOrFail($id);
//Update the timestamps for the ticket
$ticket->touch();
//We have client side verification here so if they modified the JS and submitted an empty reply screw them and just abort.
$content = Input::get('inputReplyContent');
if (empty($content)) {
App::abort('404', 'Page not found. Reply content not sent.');
}
//Create a new instance of TicketReply
$reply = new TicketReply();
$reply->tid = $id;
$reply->author = Auth::consoleuser()->get()->cid;
$reply->staff = 1;
$reply->content = $content;
$reply->save();
//Figure out what button was clicked, be it reply, reply and open, or reply and close
if (Input::get('replyAndOpenSubmit')) {
$ticket->status = 1;
$ticket->save();
//Declare the success message
$message = "Your ticket reply was successfully submitted and the ticket was reopened.";
} else {
if (Input::get('replyAndCloseSubmit')) {
$ticket->status = 0;
$ticket->save();
//Declare the success message
$message = "Your ticket reply was successfully submitted and the ticket was closed.";
} else {
//Declare the success message
$message = "Your ticket reply was successfully submitted.";
}
}
//Email the VA advising them that there is a new response
if ($ticket->vid == -1) {
$data = array();
$data['subject'] = "VATSIM VA New Ticket Update";
$data['email'] = $ticket->email;
$data['name'] = $ticket->name;
if (!empty($data['email'])) {
$body = "Hello " . $data['name'] . ",<br /><br />There has been an update to your " . $ticket->subject . " ticket by Auditor " . ConsoleUser::getName(Auth::consoleuser()->get()->cid) . ". <br /><br />" . $content . "<br /><br /><br /> <strong>Do not reply to this email. If you wish to reply to this ticket, please do so through your account online.</strong>";
Mail::send('email.default', array("content" => $body), function ($message) use($data) {
$message->to($data['email'], $data['name'])->subject($data['subject']);
});
}
} else {
$va = User::where('cid', '=', $ticket->vid)->first();
$data = array();
$data['va'] = $va;
$data['subject'] = "VATSIM VA New Ticket Update";
if (!empty($va->email)) {
$body = "Hello " . User::getFirstName($ticket->vid) . ",<br /><br />There has been an update to your " . $ticket->subject . " ticket by Auditor " . ConsoleUser::getName(Auth::consoleuser()->get()->cid) . ". <br /><br />" . $content . "<br /><br /><br /> <strong>Do not reply to this email. If you wish to reply to this ticket, please do so through your account online.</strong>";
Mail::send('email.default', array("content" => $body), function ($message) use($data) {
$message->to($data['va']->email, $data['va']->name)->subject($data['subject']);
});
}
}
//All set now just redirect back to the ticket page with the message
return Redirect::to('console/helpdesk/view/' . $id)->with(array('scrollTo' => '#ticketReply' . $reply->id, 'message' => $message));
}
