static function DownloadEmails($cronJob = false, $exists = false, $reload = false)
{
if (is_array(Server::$Groups)) {
foreach (Server::$Groups as $group) {
$gmbout = Mailbox::GetById($group->TicketEmailOut);
if (is_array($group->TicketEmailIn)) {
foreach ($group->TicketEmailIn as $mid) {
if (!empty(Server::$Configuration->Database["gl_email"][$mid]) && Server::$Configuration->Database["gl_email"][$mid]->LastConnect < time() - Server::$Configuration->Database["gl_email"][$mid]->ConnectFrequency * 60) {
CacheManager::FlushKey(DATA_CACHE_KEY_DBCONFIG);
Server::$Configuration->Database["gl_email"][$mid]->SetLastConnect(time());
$newmails = Server::$Configuration->Database["gl_email"][$mid]->Download($reload, Server::$Configuration->Database["gl_email"][$mid]->Delete);
if ($reload) {
Server::$Configuration->Database["gl_email"][$mid]->SetLastConnect(0);
}
if (!empty($newmails) && is_array($newmails)) {
foreach ($newmails as $temail) {
if (TicketEmail::Exists($temail->Id)) {
continue;
}
$Ticket = null;
$temail->MailboxId = $mid;
$temail->GroupId = $group->Id;
if (preg_match_all("/\\[[a-zA-Z\\d]{12}\\]/", $temail->Subject . $temail->Body . $temail->BodyHTML, $matches)) {
if (empty(Server::$Configuration->File["gl_avhe"])) {
$temail->BodyHTML = "";
}
foreach ($matches[0] as $match) {
$id = $groupid = $language = "";
if ($exists = Ticket::Exists($match, $id, $groupid, $language)) {
$Ticket = new Ticket($id, true);
$Ticket->ChannelId = $mid;
$Ticket->Group = $groupid;
$Ticket->Language = strtoupper($language);
$Ticket->Messages[0]->Type = $gmbout != null && $temail->Email == $gmbout->Email || $temail->Email == Server::$Configuration->Database["gl_email"][$mid]->Email ? 1 : 3;
$Ticket->Messages[0]->Text = $temail->Body;
$Ticket->Messages[0]->Email = !empty($temail->ReplyTo) ? $temail->ReplyTo : $temail->Email;
$Ticket->Messages[0]->ChannelId = $temail->Id;
$Ticket->Messages[0]->Fullname = $temail->Name;
$Ticket->Messages[0]->Subject = $temail->Subject;
$Ticket->Messages[0]->Hash = strtoupper(str_replace(array("[", "]"), "", $match));
$Ticket->Messages[0]->Created = $temail->Created;
$Ticket->Messages[0]->Save($id, false, null, $Ticket);
$Ticket->Reactivate();
$Ticket->SetLastUpdate(time());
Logging::DebugLog("SAVE EMAIL REPLY: " . $Ticket->Messages[0]->Id . " - " . $temail->Id . " - " . $temail->Subject);
break;
}
}
}
if (!$exists) {
if ($group->TicketHandleUnknownEmails == 1) {
$temail->Save();
} else {
if ($group->TicketHandleUnknownEmails == 0) {
$temail->Save();
$temail->Destroy();
$Ticket = new Ticket(CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS), true);
$Ticket->ChannelId = $mid;
$Ticket->Group = $group->Id;
$Ticket->CreationType = 1;
$Ticket->Language = strtoupper(Server::$Configuration->File["gl_default_language"]);
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->Type = 3;
$Ticket->Messages[0]->Text = $temail->Body;
$Ticket->Messages[0]->Email = !empty($temail->ReplyTo) ? $temail->ReplyTo : $temail->Email;
$Ticket->Messages[0]->ChannelId = $temail->Id;
$Ticket->Messages[0]->Fullname = $temail->Name;
$Ticket->Messages[0]->Created = $temail->Created;
$Ticket->Messages[0]->Subject = $temail->Subject;
$Ticket->Messages[0]->Attachments = $temail->Attachments;
$Ticket->Messages[0]->SaveAttachments();
$Ticket->Save();
$Ticket->AutoAssignEditor();
$Ticket->SetLastUpdate(time());
LocalizationManager::AutoLoad(strtolower(Server::$Configuration->File["gl_default_language"]), true);
$Ticket->SendAutoresponder(new Visitor(""), new VisitorBrowser("", false));
LocalizationManager::AutoLoad("", true);
}
}
}
foreach ($temail->Attachments as $attid => $attdata) {
file_put_contents(PATH_UPLOADS . $attdata[0], $attdata[2]);
KnowledgeBase::Process("SYSTEM", $attid, $attdata[0], 3, $attdata[1], 0, 100, 1);
if (!$exists && $group->TicketHandleUnknownEmails == 1) {
$temail->SaveAttachment($attid);
}
if (!empty($Ticket)) {
$Ticket->Messages[0]->ApplyAttachment($attid);
}
}
}
}
if (!$cronJob) {
return;
}
}
}
}
}
}
}
function demandEmails($xml = "", $count = 0, $lmc = 0, $c_name = "", $c_text = "")
{
if (!CacheManager::IsDataUpdate(POST_INTERN_DUT_EMAILS, DATA_UPDATE_KEY_EMAILS)) {
return;
}
$result = DBManager::Execute(true, "SELECT `t1`.`email_id`,`t1`.`group_id` FROM `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_MAILBOXES . "` AS `t2` ON `t1`.`mailbox_id`=`t2`.`id` WHERE `t1`.`deleted`=0;");
if ($result) {
//$permission = Server::$Operators[CALLER_SYSTEM_ID]->GetPermission(PERMISSION_TICKETS);
$permissione = Server::$Operators[CALLER_SYSTEM_ID]->GetPermission(22);
while ($row = DBManager::FetchArray($result)) {
$full = $permissione != PERMISSION_NONE;
/* && ((in_array($row["group_id"],Server::$Operators[CALLER_SYSTEM_ID]->Groups) && $permission != PERMISSION_NONE) || $permission == PERMISSION_FULL)*/
if ($full) {
$count++;
}
}
}
if ($count > 0) {
if (!empty($_POST["p_de_a"]) && is_numeric($_POST["p_de_a"])) {
$result = DBManager::Execute(true, "SELECT `t1`.*,`t2`.`email` AS `receiver_mail` FROM `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_MAILBOXES . "` AS `t2` ON `t1`.`mailbox_id`=`t2`.`id` WHERE `t1`.`deleted`=0 ORDER BY `created` ASC" . " LIMIT 0," . $_POST["p_de_a"] . ";");
if ($result) {
while ($row = DBManager::FetchArray($result)) {
$full = $permissione != PERMISSION_NONE;
// && ((in_array($row["group_id"],Server::$Operators[CALLER_SYSTEM_ID]->Groups) && $permission != PERMISSION_NONE) || $permission == PERMISSION_FULL);
$email = new TicketEmail($row);
$email->LoadAttachments();
$xml .= $email->GetXML($full);
}
}
}
$result = DBManager::Execute(true, "SELECT `created` AS `lmc`,sender_name,sender_email,body FROM `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` WHERE `group_id` IN ('" . implode("','", Server::$Operators[CALLER_SYSTEM_ID]->Groups) . "') ORDER BY `created` DESC LIMIT 1;");
if ($result && ($row = DBManager::FetchArray($result))) {
$lmc = $row["lmc"];
$c_name = cutString(!empty($row["sender_name"]) ? $row["sender_name"] : $row["sender_email"], 90);
$c_text = cutString($row["body"], 90);
}
}
Server::$Response->Messages .= "<de dut=\"" . base64_encode(CacheManager::$DataUpdateTimes[DATA_UPDATE_KEY_EMAILS]) . "\" lmc=\"" . base64_encode($lmc) . "\" lmn=\"" . base64_encode($c_name) . "\" lmt=\"" . base64_encode($c_text) . "\" c=\"" . base64_encode($count) . "\">\r\n" . $xml . "\r\n</de>";
}
function buildTickets($xml = "", $dle_xml = "", $ticketCount = 0, $itemCount = 0)
{
global $RESPONSE, $INTERNAL, $DUT;
if (empty($_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME])) {
return;
}
if (!isDataUpdate(POST_INTERN_DUT_TICKETS, DATA_UPDATE_KEY_TICKETS) && !isDataUpdate(POST_INTERN_DUT_EMAILS, DATA_UPDATE_KEY_EMAILS)) {
return;
}
initData(array("INPUTS"));
$permission = $INTERNAL[CALLER_SYSTEM_ID]->GetPermission(PERMISSION_MESSAGES);
if ($_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME] = 0;
}
if ($_POST[POST_INTERN_XMLCLIP_TICKETS_STATUS_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_TICKETS_STATUS_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_TICKETS_STATUS_END_TIME] = 0;
}
if ($_POST[POST_INTERN_XMLCLIP_EMAILS_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_EMAILS_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_EMAILS_END_TIME] = 0;
}
if ($_POST[POST_INTERN_XMLCLIP_TICKETS_LOG_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_TICKETS_LOG_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_TICKETS_LOG_END_TIME] = 0;
}
if ($_POST[POST_INTERN_XMLCLIP_TICKETS_COMMENTS_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_TICKETS_COMMENTS_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_TICKETS_COMMENTS_END_TIME] = 0;
}
$queries["messages"] = "FROM `" . DB_PREFIX . DATABASE_TICKETS . "` INNER JOIN `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` ON `" . DB_PREFIX . DATABASE_TICKETS . "`.`id`=`" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "`.`ticket_id` WHERE `time` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME]) . " ORDER BY `time` ASC";
$queries["mails"] = "FROM `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_MAILBOXES . "` AS `t2` ON `t1`.`mailbox_id`=`t2`.`id` WHERE `edited` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_EMAILS_END_TIME]) . " ORDER BY `edited` ASC";
$queries["status"] = "FROM `" . DB_PREFIX . DATABASE_TICKETS . "` INNER JOIN `" . DB_PREFIX . DATABASE_TICKET_EDITORS . "` ON `" . DB_PREFIX . DATABASE_TICKETS . "`.`id`=`" . DB_PREFIX . DATABASE_TICKET_EDITORS . "`.`ticket_id` WHERE `time` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_TICKETS_STATUS_END_TIME]) . " ORDER BY `time` ASC;";
$queries["log"] = "FROM `" . DB_PREFIX . DATABASE_TICKET_LOGS . "` WHERE `time` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_TICKETS_LOG_END_TIME]) . " ORDER BY `time` ASC;";
$queries["comments"] = "FROM `" . DB_PREFIX . DATABASE_TICKET_COMMENTS . "` WHERE `time` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_TICKETS_COMMENTS_END_TIME]) . " ORDER BY `time` ASC;";
$result = queryDB(true, "SELECT * " . $queries["messages"] . " LIMIT " . DBManager::RealEscape(DATA_ITEM_LOADS) . ";");
if ($result) {
while ($row = DBManager::FetchArray($result)) {
$ticket = new Ticket($row);
$full = in_array($ticket->Group, $INTERNAL[CALLER_SYSTEM_ID]->Groups) && $permission != PERMISSION_NONE || $permission == PERMISSION_FULL;
if ($full) {
$ticket->Messages[0]->LoadCustoms();
$ticket->Messages[0]->LoadAttachments();
}
$xml .= $ticket->GetXML($full);
$itemCount++;
$ticketCount++;
}
}
if ($ticketCount != DATA_ITEM_LOADS) {
$mailcount = $last = 0;
$result = queryDB(true, "SELECT `t1`.*,`t2`.`email` AS `receiver_mail` " . $queries["mails"] . " LIMIT " . DBManager::RealEscape(DATA_ITEM_LOADS * 5) . ";");
if ($result) {
while ($row = DBManager::FetchArray($result)) {
$permissione = $INTERNAL[CALLER_SYSTEM_ID]->GetPermission(22);
$full = $permissione != PERMISSION_NONE && (in_array($row["group_id"], $INTERNAL[CALLER_SYSTEM_ID]->Groups) && $permission != PERMISSION_NONE || $permission == PERMISSION_FULL);
$email = new TicketEmail($row);
$email->LoadAttachments();
$xml .= $email->GetXML($full);
$itemCount++;
if ($last != $row["edited"] && ++$mailcount >= DATA_ITEM_LOADS) {
break;
}
$last = $row["edited"];
}
}
$statuscount = $last = 0;
$result = queryDB(true, "SELECT * " . $queries["status"]);
if ($result) {
while ($row = DBManager::FetchArray($result)) {
if ($statuscount++ >= DATA_ITEM_LOADS && $last != $row["time"]) {
break;
}
$ticket = new TicketEditor($row["ticket_id"], $row);
$xml .= $ticket->GetXML(@$row["wait_begin"], @$row["last_update"]);
$itemCount++;
$last = $row["time"];
}
}
$logcount = $last = 0;
$result = queryDB(true, "SELECT * " . $queries["log"]);
if ($result) {
while ($row = DBManager::FetchArray($result)) {
if ($logcount++ >= DATA_ITEM_LOADS && $last != $row["time"]) {
break;
}
$xml .= "<lo c=\"" . base64_encode($row["created"]) . "\" ti=\"" . base64_encode($row["time"]) . "\" t=\"" . base64_encode($row["ticket_id"]) . "\" a=\"" . base64_encode($row["action"]) . "\" o=\"" . base64_encode($row["operator_id"]) . "\" v=\"" . base64_encode($row["value_old"]) . "\">" . base64_encode($row["value_new"]) . "</lo>\r\n";
$last = $row["time"];
$itemCount++;
}
}
$commentscount = $last = 0;
$result = queryDB(true, "SELECT * " . $queries["comments"]);
if ($result) {
while ($row = DBManager::FetchArray($result)) {
if ($commentscount++ >= DATA_ITEM_LOADS && $last != $row["time"]) {
break;
}
$xml .= "<c i=\"" . base64_encode($row["id"]) . "\" c=\"" . base64_encode($row["created"]) . "\" ti=\"" . base64_encode($row["time"]) . "\" t=\"" . base64_encode($row["ticket_id"]) . "\" m=\"" . base64_encode($row["message_id"]) . "\" o=\"" . base64_encode($row["operator_id"]) . "\">" . base64_encode($row["comment"]) . "</c>\r\n";
$last = $row["time"];
$itemCount++;
}
}
}
$count = 0;
foreach ($queries as $query) {
if ($result = queryDB(true, "SELECT count(*) as `total` " . $query)) {
while ($row = DBManager::FetchArray($result)) {
if (!empty($row["total"])) {
$count += $row["total"];
}
}
}
}
if (!empty($count)) {
$DUT[DATA_UPDATE_KEY_TICKETS] = 0;
$xml = "<l l=\"" . base64_encode($count) . "\">" . base64_encode($itemCount) . "</l>\r\n" . $xml;
}
$RESPONSE->Messages = "<t dutt=\"" . base64_encode($DUT[DATA_UPDATE_KEY_TICKETS]) . "\" dute=\"" . base64_encode($DUT[DATA_UPDATE_KEY_EMAILS]) . "\">\r\n" . $xml . $dle_xml . "</t>";
}
function processTicketActions($count = 0)
{
global $GROUPS, $CONFIG;
$temporaryIds = array();
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
$type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
if ($type == "SetTicketStatus") {
$Ticket = new Ticket();
$Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
$Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
}
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
$Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
}
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
}
$TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
}
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$TicketEditor->Save();
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
}
$Ticket->Editor = $TicketEditor;
$Ticket->LoadMessages();
$Ticket->SetLastUpdate(time());
} else {
if ($type == "AddTicketEditorReply") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Messages[0]->ChannelId = getId(32);
$Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
$Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
$Ticket->Messages[0]->Type = 1;
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Text = Mailbox::FinalizeEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"];
$Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
$acount = 7;
$att = array();
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
$att[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount]] = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount];
$Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
}
$mailbox = Mailbox::GetById($GROUPS[$Ticket->Group]->TicketEmailOut, true);
$Ticket->SendEditorReply($mailbox, $Ticket->Messages[0]->Text, getPredefinedMessage($GROUPS[$Ticket->Group]->PredefinedMessages, $Ticket->Language), $att, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
if (!empty($CONFIG["gl_ctor"])) {
$Ticket->LoadStatus();
$Ticket->Editor->Status = TICKET_STATUS_CLOSED;
$Ticket->Editor->Save();
}
$Ticket->SetLastUpdate(time());
} else {
if ($type == "SetTicketLanguage") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "DeleteTicketFromServer") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->Destroy();
$Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "AddComment") {
$Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
$Ticket->SetLastUpdate(time());
} else {
if ($type == "LinkChat") {
if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
}
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
$Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "LinkTicket") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$TicketSub = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$counts[$Ticket->Id] = Ticket::GetMessageCount($Ticket->Id);
$counts[$TicketSub->Id] = Ticket::GetMessageCount($TicketSub->Id);
if ($counts[$Ticket->Id] > $counts[$TicketSub->Id]) {
$Ticket->LinkTicket($TicketSub->Id, getId(32));
} else {
$TicketSub->LinkTicket($Ticket->Id, getId(32));
}
$Ticket->SetLastUpdate(time());
} else {
if ($type == "EditMessage") {
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->ChangeValue($ticket, 10, CALLER_SYSTEM_ID, $message->Fullname, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$message->ChangeValue($ticket, 11, CALLER_SYSTEM_ID, $message->Email, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$message->ChangeValue($ticket, 12, CALLER_SYSTEM_ID, $message->Company, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$message->ChangeValue($ticket, 13, CALLER_SYSTEM_ID, $message->Phone, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
$message->ChangeValue($ticket, 14, CALLER_SYSTEM_ID, $message->Subject, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
$message->ChangeValue($ticket, 15, CALLER_SYSTEM_ID, $message->Text, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"]);
$message->ApplyCustomFromPost($count, true, $ticket, CALLER_SYSTEM_ID);
$message->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], true);
$ticket->SetLastUpdate(time(), false);
} else {
if ($type == "CreateTicket") {
$Ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), "");
$temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_11"]] = $Ticket->Id;
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->ChannelId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->CreationType = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"];
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Language = strtoupper(trim($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_10"]));
$Ticket->Messages[0]->Fullname = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Company = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->Phone = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_8"];
$Ticket->Messages[0]->Type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_9"];
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_15"];
$Ticket->Messages[0]->ApplyCustomFromPost($count);
$cid = 0;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid])) {
$value = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid++];
if (strpos($value, "[att]") === 0) {
$Ticket->Messages[0]->ApplyAttachment(base64_decode(str_replace("[att]", "", $value)));
} else {
if (strpos($value, "[com]") === 0) {
$Ticket->Messages[0]->AddComment(CALLER_SYSTEM_ID, $Ticket->Id, base64_decode(str_replace("[com]", "", $value)));
}
}
}
$Ticket->Messages[0]->LoadAttachments();
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"])) {
$email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"], false, "");
$email->LoadAttachments();
foreach ($email->Attachments as $rid => $res) {
if (empty($Ticket->Messages[0]->Attachments[$rid])) {
processResource(CALLER_SYSTEM_ID, $rid, "", RESOURCE_TYPE_FILE_INTERNAL, "", true, 100, 1, 0);
}
}
$email->Destroy();
}
$Ticket->Save();
$TicketEditor = new TicketEditor($Ticket->Id);
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_13"];
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_12"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_14"];
$TicketEditor->Save();
$Ticket->Log(6, CALLER_SYSTEM_ID, $Ticket->Id, "");
$Ticket->SetLastUpdate(time());
} else {
if ($type == "SetEmailStatus") {
$Email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Email->SetStatus();
} else {
if ($type == "ForwardMessage") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->Forward($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], "");
$ticket->Log(9, CALLER_SYSTEM_ID, $message->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
} else {
if ($type == "MoveMessageIntoTicket") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$message->Load(true);
$message->ChannelId = getId(32);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$ticket->Load();
$ticket->Id = $message->Id = getObjectId("ticket_id", DATABASE_TICKETS);
$ticket->Messages = array();
$ticket->Messages[0] = $message;
$ticket->Save();
$ticket->Log(8, CALLER_SYSTEM_ID, $ticket->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$message->SaveAttachments();
$message->SaveComments($ticket->Id);
} else {
if ($type == "DeleteAttachment") {
processResource(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "", RESOURCE_TYPE_FILE_INTERNAL, "", true, "100", "1");
}
}
}
}
}
}
}
}
}
}
}
}
}
$count++;
}
if ($count > 0) {
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_EMAILS);
}
}
function processTicketActions($count = 0)
{
$temporaryIds = array();
$updateRequiredTickets = $updateRequiredEmails = false;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
$type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
if ($type == "SetTicketStatus") {
$Ticket = new Ticket();
$Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
$Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
}
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
$Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
}
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
}
$TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
}
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$TicketEditor->Save();
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
}
$Ticket->Editor = $TicketEditor;
$Ticket->LoadMessages();
$time = SystemTime::GetUniqueMessageTime(DATABASE_TICKETS, "last_update");
$Ticket->SetLastUpdate($time);
$updateRequiredTickets = true;
} else {
if ($type == "AddTicketEditorReply") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$Ticket->Load(false, false);
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->ChannelId = getId(32);
$Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
$Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
$Ticket->Messages[0]->Type = 1;
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
if ($Ticket->CreationType >= 6 && !empty($Ticket->ChannelId)) {
$twchannel = SocialMediaChannel::GetChannelById($Ticket->ChannelId);
if ($Ticket->CreationType == 7 && $twchannel->StreamType == 1) {
$Ticket->Messages[0]->Text = $twchannel->AddScreenName($Ticket->Messages[0]->Text, $Ticket->Messages[0]->Email);
} else {
if ($Ticket->CreationType == 6) {
$Ticket->Messages[0]->Email = $twchannel->PageId;
}
}
}
$Ticket->Messages[0]->Subject = cutString($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], 255, false);
$Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
$acount = 8;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
$Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
}
$Ticket->SendEditorReply($Ticket->Messages[0]->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
if (!empty(Server::$Configuration->File["gl_ctor"])) {
$Ticket->LoadStatus();
$Ticket->Editor->Status = TICKET_STATUS_CLOSED;
$Ticket->Editor->Save();
}
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "SetTicketLanguage") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "DeleteTicketFromServer") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->Destroy();
$Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "AddComment") {
$Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "LinkChat") {
if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
}
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
$Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "LinkTicket") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$TicketSub = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$counts[$Ticket->Id] = Ticket::GetMessageCount($Ticket->Id);
$counts[$TicketSub->Id] = Ticket::GetMessageCount($TicketSub->Id);
if ($counts[$Ticket->Id] > $counts[$TicketSub->Id]) {
$Ticket->LinkTicket($TicketSub->Id, getId(32));
} else {
$TicketSub->LinkTicket($Ticket->Id, getId(32));
}
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "EditMessage") {
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$ticket->LoadStatus();
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->ChangeValue($ticket, 10, CALLER_SYSTEM_ID, $message->Fullname, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$message->ChangeValue($ticket, 11, CALLER_SYSTEM_ID, $message->Email, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$message->ChangeValue($ticket, 12, CALLER_SYSTEM_ID, $message->Company, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$message->ChangeValue($ticket, 13, CALLER_SYSTEM_ID, $message->Phone, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
$message->ChangeValue($ticket, 14, CALLER_SYSTEM_ID, $message->Subject, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
$message->ChangeValue($ticket, 15, CALLER_SYSTEM_ID, $message->Text, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"]);
$message->ApplyCustomFromPost($count, true, $ticket, CALLER_SYSTEM_ID);
$message->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], true);
$ticket->SetLastUpdate(time(), false);
$updateRequiredTickets = true;
if ($ticket->Editor != null) {
$ticket->Editor->Save();
}
} else {
if ($type == "CreateTicket") {
$Ticket = new Ticket(CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS), "");
$temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_11"]] = $Ticket->Id;
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->ChannelId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->CreationType = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"];
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Language = strtoupper(trim($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_10"]));
$Ticket->Messages[0]->Fullname = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Company = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->Phone = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_8"];
$Ticket->Messages[0]->Type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_9"];
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_15"];
$Ticket->Messages[0]->ApplyCustomFromPost($count);
$cid = 0;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid])) {
$value = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid++];
if (strpos($value, "[att]") === 0) {
$Ticket->Messages[0]->ApplyAttachment(base64_decode(str_replace("[att]", "", $value)));
} else {
if (strpos($value, "[com]") === 0) {
$Ticket->Messages[0]->AddComment(CALLER_SYSTEM_ID, $Ticket->Id, base64_decode(str_replace("[com]", "", $value)));
}
}
}
$Ticket->Messages[0]->LoadAttachments();
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"])) {
$email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"], false, "");
$email->Load();
$email->LoadAttachments();
foreach ($email->Attachments as $rid => $res) {
if (empty($Ticket->Messages[0]->Attachments[$rid])) {
KnowledgeBase::Process(CALLER_SYSTEM_ID, $rid, "", RESOURCE_TYPE_FILE_INTERNAL, "", true, 100, 1, 0);
}
}
$email->Destroy();
if (!empty($email->Created)) {
$Ticket->Messages[0]->Created = $email->Created;
}
}
$Ticket->Save();
$TicketEditor = new TicketEditor($Ticket->Id);
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_13"];
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_12"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_14"];
$TicketEditor->Save();
$Ticket->Log(6, CALLER_SYSTEM_ID, $Ticket->Id, "");
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "SetEmailStatus") {
$Email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Email->SetStatus();
$updateRequiredEmails = true;
} else {
if ($type == "ForwardMessage") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->Forward($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], "");
$ticket->Log(9, CALLER_SYSTEM_ID, $message->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
} else {
if ($type == "MoveMessageIntoTicket") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$message->Load(true);
$message->ChannelId = getId(32);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$ticket->Load();
$ticket->Id = $message->Id = CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS);
$ticket->Messages = array();
$ticket->Messages[0] = $message;
$ticket->Save();
$ticket->Log(8, CALLER_SYSTEM_ID, $ticket->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$message->SaveAttachments();
$message->SaveComments($ticket->Id);
$updateRequiredTickets = true;
} else {
if ($type == "DeleteAttachment") {
KnowledgeBase::Process(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "", RESOURCE_TYPE_FILE_INTERNAL, "", true, "100", "1");
}
}
}
}
}
}
}
}
}
}
}
}
}
$count++;
}
if ($updateRequiredTickets) {
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
}
if ($updateRequiredEmails) {
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_EMAILS);
}
}
function downloadEmails($cronJob = false, $exists = false, $reload = false)
{
global $GROUPS, $CONFIG, $INTERNAL;
if (is_array($GROUPS)) {
foreach ($GROUPS as $group) {
$gmbout = Mailbox::GetById($group->TicketEmailOut);
if (is_array($group->TicketEmailIn)) {
foreach ($group->TicketEmailIn as $mid) {
if (!empty($CONFIG["db"]["gl_email"][$mid]) && $CONFIG["db"]["gl_email"][$mid]->LastConnect < time() - $CONFIG["db"]["gl_email"][$mid]->ConnectFrequency * 60) {
$CONFIG["db"]["gl_email"][$mid]->SetLastConnect(time());
$newmails = downloadFromMailbox($reload, $CONFIG["db"]["gl_email"][$mid]->Type, $CONFIG["db"]["gl_email"][$mid]->Host, $CONFIG["db"]["gl_email"][$mid]->Port, $CONFIG["db"]["gl_email"][$mid]->Password, $CONFIG["db"]["gl_email"][$mid]->Username, $CONFIG["db"]["gl_email"][$mid]->SSL, $CONFIG["db"]["gl_email"][$mid]->Delete);
if ($reload) {
$CONFIG["db"]["gl_email"][$mid]->SetLastConnect(0);
}
if (!empty($newmails) && is_array($newmails)) {
foreach ($newmails as $temail) {
if (TicketEmail::Exists($temail->Id)) {
continue;
}
$Ticket = null;
$temail->MailboxId = $mid;
$temail->GroupId = $group->Id;
if (preg_match_all("/\\[[a-zA-Z\\d]{12}\\]/", $temail->Subject . $temail->Body, $matches)) {
foreach ($matches[0] as $match) {
$id = $groupid = $language = "";
if ($exists = Ticket::Exists($match, $id, $groupid, $language)) {
$Ticket = new Ticket($id, true);
$Ticket->Group = $groupid;
$Ticket->Language = strtoupper($language);
$Ticket->Messages[0]->Type = $temail->Email == $gmbout->Email || $temail->Email == $CONFIG["db"]["gl_email"][$mid]->Email ? 1 : 3;
$Ticket->Messages[0]->Text = $temail->Body;
$Ticket->Messages[0]->Email = !empty($temail->ReplyTo) ? $temail->ReplyTo : $temail->Email;
$Ticket->Messages[0]->ChannelId = $temail->Id;
$Ticket->Messages[0]->Fullname = $temail->Name;
$Ticket->Messages[0]->Subject = $temail->Subject;
$Ticket->Messages[0]->Hash = strtoupper(str_replace(array("[", "]"), "", $match));
$Ticket->Messages[0]->Edited = $Ticket->Messages[0]->Created = $temail->Created;
if (DEBUG_MODE) {
logit("SAVE EMAIL REPLY: " . $temail->Id . " - " . $temail->Subject);
}
$Ticket->Messages[0]->Save($id, $temail->Created);
$Ticket->Reactivate();
$Ticket->SetLastUpdate(time());
}
}
}
if (!$exists) {
if ($group->TicketHandleUnknownEmails == 1) {
if (DEBUG_MODE) {
logit("SAVE EMAIL: " . $temail->Id . " - " . $temail->Subject);
}
$temail->Save();
} else {
if ($group->TicketHandleUnknownEmails == 0) {
$Ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), true);
$Ticket->Group = $group->Id;
$Ticket->CreationType = 1;
$Ticket->Language = strtoupper($CONFIG["gl_default_language"]);
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->Type = 3;
$Ticket->Messages[0]->Text = $temail->Body;
$Ticket->Messages[0]->Email = !empty($temail->ReplyTo) ? $temail->ReplyTo : $temail->Email;
$Ticket->Messages[0]->ChannelId = $temail->Id;
$Ticket->Messages[0]->Fullname = $temail->Name;
$Ticket->Messages[0]->Created = $temail->Created;
$Ticket->Messages[0]->Subject = $temail->Subject;
$Ticket->Messages[0]->Attachments = $temail->Attachments;
$Ticket->Messages[0]->SaveAttachments();
$Ticket->Save();
$Ticket->AutoAssignEditor();
$Ticket->SetLastUpdate(time());
languageSelect(strtolower($CONFIG["gl_default_language"]), true);
Visitor::SendTicketAutoresponder($Ticket, strtoupper($CONFIG["gl_default_language"]), false);
languageSelect("", true);
}
}
if (!empty($CONFIG["gl_mpm"])) {
foreach ($INTERNAL as $operator) {
if ($operator->IsInPushMessageState()) {
if ($operator->HasAccessToEmail($group->Id)) {
$operator->AddPushMessage($temail->Id, $this->SystemId, !empty($temail->Name) ? $temail->Name : $temail->Email, 3, $temail->Body);
}
}
}
}
}
foreach ($temail->Attachments as $attid => $attdata) {
file_put_contents(PATH_UPLOADS . $attdata[0], $attdata[2]);
processResource("SYSTEM", $attid, $attdata[0], 3, $attdata[1], 0, 100, 1);
if (!$exists && $group->TicketHandleUnknownEmails == 1) {
$temail->SaveAttachment($attid);
}
if (!empty($Ticket)) {
$Ticket->Messages[0]->ApplyAttachment($attid);
}
}
}
}
if (!$cronJob) {
return;
}
}
}
}
}
}
}
*
* Copyright 2014 LiveZilla GmbH
* All rights reserved.
* LiveZilla is a registered trademark.
*
* Improper changes to this file may cause critical errors.
***************************************************************************************/
define("IN_LIVEZILLA", true);
header('Content-Type: text/html; charset=utf-8');
if (!defined("LIVEZILLA_PATH")) {
define("LIVEZILLA_PATH", "./");
}
require LIVEZILLA_PATH . "_definitions/definitions.inc.php";
require LIVEZILLA_PATH . "_lib/functions.global.inc.php";
require LIVEZILLA_PATH . "_definitions/definitions.dynamic.inc.php";
require LIVEZILLA_PATH . "_definitions/definitions.protocol.inc.php";
@set_error_handler("handleError");
if (isset($_GET["id"]) && Server::InitDataProvider()) {
Server::InitDataBlock(array("INTERNAL"));
if (Operator::IPValidate()) {
if (empty(Server::$Configuration->File["gl_avhe"])) {
exit("HTML content is currently not being saved for security reasons. Please check your LiveZilla configuration:<br><br>LiveZilla Server Admin -> Server Configuration -> Security");
}
$c = null;
$html = TicketEmail::GetHTML(Communication::GetParameter("id", "", $c, null, null));
if (!empty($html)) {
exit($html);
}
exit("Sorry, email does not exist or no HTML content was found.");
}
}
* Copyright 2014 LiveZilla GmbH
* All rights reserved.
* LiveZilla is a registered trademark.
*
* Improper changes to this file may cause critical errors.
***************************************************************************************/
define("IN_LIVEZILLA", true);
header('Content-Type: text/html; charset=utf-8');
if (!defined("LIVEZILLA_PATH")) {
define("LIVEZILLA_PATH", "./");
}
require LIVEZILLA_PATH . "_definitions/definitions.inc.php";
require LIVEZILLA_PATH . "_lib/functions.global.inc.php";
require LIVEZILLA_PATH . "_lib/objects.global.users.inc.php";
require LIVEZILLA_PATH . "_definitions/definitions.dynamic.inc.php";
require LIVEZILLA_PATH . "_definitions/definitions.protocol.inc.php";
@set_error_handler("handleError");
if (isset($_GET["id"]) && initDataProvider()) {
initData(array("INTERNAL"));
if (Operator::IPValidate()) {
if (empty($CONFIG["gl_avhe"])) {
exit("HTML content is currently not being saved for security reasons. Please check your LiveZilla configuration:<br><br>LiveZilla Server Admin -> Server Configuration -> Security");
}
$c = null;
$html = TicketEmail::GetHTML(getOParam("id", "", $c, FILTER_SANITIZE_SPECIAL_CHARS, null));
if (!empty($html)) {
exit($html);
}
exit("Sorry, email does not exist or no HTML content was found.");
}
}