function loadFromRows($rows)
{
foreach ($rows as $row) {
$ticket = new SupportTicket();
$ticket->loadFromRow($row);
$this->ids[] = $ticket->id;
$this->tickets[] = $ticket;
$this->tickets_indexed[$ticket->id] = $ticket;
static::$ref_lookup[$ticket->id] = $ticket->id . "-" . strtolower(preg_replace("/[^A-Za-z0-9]/", '-', $ticket->title));
}
}