/**
* Selects the email from the table and returns the contents. Since jsrs only supports returning one value,
* the string that is returned is in the format
* of ec_id:id:email. If ec_id is not passed as a parameter, only the email is returned.
*
* @param string $id The sup_ema_id and sup_id seperated by a -.
* @return A string containing the body of the email, optionally prefaced by the ec_id and $id.
*/
function getEmail($id)
{
$split = explode("-", $id);
$info = Support::getEmailDetails($split[0], $split[1]);
if (!empty($_GET["ec_id"])) {
return Link_Filter::processText(Auth::getCurrentProject(), nl2br($_GET["ec_id"] . ":" . $id . ":" . Misc::highlightQuotedReply($info["message"])));
} else {
return $info["seb_body"];
}
}
/**
* Selects the email from the table and returns the contents.
*
* @param string $id The sup_ema_id and sup_id seperated by a -.
* @return A string containing the body of the email,
*/
function getEmail($id)
{
$split = explode('-', $id);
$info = Support::getEmailDetails($split[0], $split[1]);
if (!Issue::canAccess($info['sup_iss_id'], $GLOBALS['usr_id'])) {
return '';
}
if (empty($_GET['ec_id'])) {
return $info['seb_body'];
}
return Link_Filter::processText(Auth::getCurrentProject(), nl2br(Misc::highlightQuotedReply($info['seb_body'])));
}
public function getExcerpts()
{
if (count($this->matches) < 1) {
return false;
}
$excerpt_options = array('query_mode' => $this->match_mode, 'before_match' => $this->excerpt_placeholder . '-before', 'after_match' => $this->excerpt_placeholder . '-after', 'allow_empty' => true);
$excerpts = array();
foreach ($this->matches as $issue_id => $matches) {
$excerpt = array('issue' => array(), 'email' => array(), 'phone' => array(), 'note' => array());
foreach ($matches as $match) {
if ($match['index'] == 'issue') {
$issue = Issue::getDetails($issue_id);
$documents = array($issue['iss_summary']);
$res = $this->sphinx->BuildExcerpts($documents, 'issue_stemmed', $this->keywords, $excerpt_options);
if ($res[0] != $issue['iss_summary']) {
$excerpt['issue']['summary'] = self::cleanUpExcerpt($res[0]);
}
$documents = array($issue['iss_original_description']);
$res = $this->sphinx->BuildExcerpts($documents, 'issue_stemmed', $this->keywords, $excerpt_options);
if ($res[0] != $issue['iss_original_description']) {
$excerpt['issue']['description'] = self::cleanUpExcerpt($res[0]);
error_log(print_r($excerpt['issue']['description'], 1));
}
} elseif ($match['index'] == 'email') {
$email = Support::getEmailDetails(null, $match['match_id']);
$documents = array($email['sup_subject'] . "\n" . $email['message']);
$res = $this->sphinx->BuildExcerpts($documents, 'email_stemmed', $this->keywords, $excerpt_options);
$excerpt['email'][Support::getSequenceByID($match['match_id'])] = self::cleanUpExcerpt($res[0]);
} elseif ($match['index'] == 'phone') {
$phone_call = Phone_Support::getDetails($match['match_id']);
$documents = array($phone_call['phs_description']);
$res = $this->sphinx->BuildExcerpts($documents, 'phonesupport_stemmed', $this->keywords, $excerpt_options);
$excerpt['phone'][] = self::cleanUpExcerpt($res[0]);
} elseif ($match['index'] == 'note') {
$note = Note::getDetails($match['match_id']);
$documents = array($note['not_title'] . "\n" . $note['not_note']);
$res = $this->sphinx->BuildExcerpts($documents, 'note_stemmed', $this->keywords, $excerpt_options);
$note_seq = Note::getNoteSequenceNumber($issue_id, $match['match_id']);
$excerpt['note'][$note_seq] = self::cleanUpExcerpt($res[0]);
}
}
foreach ($excerpt as $key => $val) {
if (count($val) < 1) {
unset($excerpt[$key]);
}
}
$excerpts[$issue_id] = $excerpt;
}
return $excerpts;
}
$res = Support::getListDetails($item);
$tpl->assign('emails', $res);
$tpl->assign('attached_emails', @implode(',', $item));
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
// also need to guess the contact_id from any attached emails
try {
$info = $crm->getCustomerInfoFromEmails($prj_id, $item);
$tpl->assign(array('customer_id' => $info['customer_id'], 'customer_name' => $info['customer_name'], 'contact_id' => $info['contact_id'], 'contact_name' => $info['contact_name'], 'contacts' => $info['contacts']));
} catch (CRMException $e) {
}
}
// if we are dealing with just one message, use the subject line as the
// summary for the issue, and the body as the description
if (count($item) == 1) {
$email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($item[0]), $item[0]);
$tpl->assign(array('issue_summary' => $email_details['sup_subject'], 'issue_description' => $email_details['seb_body']));
// also auto pre-fill the customer contact text fields
if (CRM::hasCustomerIntegration($prj_id)) {
$sender_email = Mail_Helper::getEmailAddress($email_details['sup_from']);
try {
$contact = $crm->getContactByEmail($sender_email);
$tpl->assign('contact_details', $contact->getDetails());
} catch (CRMException $e) {
}
}
}
}
}
$tpl->assign(array('cats' => Category::getAssocList($prj_id), 'priorities' => Priority::getAssocList($prj_id), 'severities' => Severity::getList($prj_id), 'users' => Project::getUserAssocList($prj_id, 'active', User::getRoleID('Customer')), 'releases' => Release::getAssocList($prj_id), 'custom_fields' => Custom_Field::getListByProject($prj_id, 'report_form'), 'max_attachment_size' => Attachment::getMaxAttachmentSize(), 'max_attachment_bytes' => Attachment::getMaxAttachmentSize(true), 'field_display_settings' => Project::getFieldDisplaySettings($prj_id), 'groups' => Group::getAssocList($prj_id), 'products' => Product::getList(false)));
$prefs = Prefs::get($usr_id);
if (@$HTTP_POST_VARS['cat'] == 'associate') {
if ($HTTP_POST_VARS['target'] == 'email') {
$res = Support::associate(Auth::getUserID(), $HTTP_POST_VARS['issue'], $HTTP_POST_VARS['item']);
if ($res == 1) {
Workflow::handleManualEmailAssociation(Issue::getProjectID($HTTP_POST_VARS['issue']), $HTTP_POST_VARS['issue']);
}
$tpl->assign("associate_result", $res);
} elseif ($HTTP_POST_VARS['target'] == 'reference') {
$res = Support::associateEmail(Auth::getUserID(), $HTTP_POST_VARS['issue'], $HTTP_POST_VARS['item']);
if ($res == 1) {
Workflow::handleManualEmailAssociation(Issue::getProjectID($HTTP_POST_VARS['issue']), $HTTP_POST_VARS['issue']);
}
$tpl->assign("associate_result", $res);
} else {
for ($i = 0; $i < count($HTTP_POST_VARS['item']); $i++) {
$email = Support::getEmailDetails(Email_Account::getAccountByEmail($HTTP_POST_VARS['item'][$i]), $HTTP_POST_VARS['item'][$i]);
// add the message body as a note
$HTTP_POST_VARS['blocked_msg'] = $email['seb_full_email'];
$HTTP_POST_VARS['title'] = $email['sup_subject'];
$HTTP_POST_VARS['note'] = $email['seb_body'];
// XXX: probably broken to use the current logged in user as the 'owner' of
// XXX: this new note, but that's how it was already
$res = Note::insert(Auth::getUserID(), $HTTP_POST_VARS['issue']);
// remove the associated email
if ($res) {
list($HTTP_POST_VARS["from"]) = Support::getSender(array($HTTP_POST_VARS['item'][$i]));
Workflow::handleBlockedEmail(Issue::getProjectID($HTTP_POST_VARS['issue']), $HTTP_POST_VARS['issue'], $HTTP_POST_VARS, 'associated');
Support::removeEmail($HTTP_POST_VARS['item'][$i]);
}
}
$tpl->assign("associate_result", $res);
// try to guess the correct email account to be associated with this email
if (!empty($draft['emd_sup_id'])) {
$_GET['ema_id'] = Email_Account::getAccountByEmail($draft['emd_sup_id']);
} else {
// if we are not replying to an existing message, just get the first email account you can find...
$_GET['ema_id'] = Email_Account::getEmailAccount();
}
$tpl->assign(array('draft_id' => $_GET['id'], 'email' => $email, 'parent_email_id' => $draft['emd_sup_id'], 'draft_status' => $draft['emd_status']));
if ($draft['emd_status'] != 'pending') {
$tpl->assign('read_only', 1);
}
} elseif ($cat == 'create_draft') {
$tpl->assign('hide_email_buttons', 'yes');
} else {
if (!empty($_GET['id'])) {
$email = Support::getEmailDetails($_GET['ema_id'], $_GET['id']);
$header = Misc::formatReplyPreamble($email['timestamp'], $email['sup_from']);
$email['seb_body'] = $header . Misc::formatReply($email['seb_body']);
$tpl->assign(array('email' => $email, 'parent_email_id' => $_GET['id']));
}
}
// special handling when someone tries to 'reply' to an issue
if ($cat == 'reply') {
$details = Issue::getReplyDetails($_GET['issue_id']);
if ($details != '') {
$header = Misc::formatReplyPreamble($details['created_date_ts'], $details['reporter']);
$details['seb_body'] = $header . Misc::formatReply($details['description']);
$details['sup_from'] = Mail_Helper::getFormattedName($details['reporter'], $details['reporter_email']);
$tpl->assign(array('email' => $details, 'parent_email_id' => 0, 'extra_title' => 'Issue #' . $_GET['issue_id'] . ': Reply'));
}
}
if (@$_POST['cat'] == 'associate') {
if ($_POST['target'] == 'email') {
$res = Support::associate(Auth::getUserID(), $_POST['issue_id'], $_POST['item']);
if ($res == 1) {
Workflow::handleManualEmailAssociation(Issue::getProjectID($_POST['issue_id']), $_POST['issue_id']);
}
$tpl->assign('associate_result', $res);
} elseif ($_POST['target'] == 'reference') {
$res = Support::associateEmail(Auth::getUserID(), $_POST['issue_id'], $_POST['item']);
if ($res == 1) {
Workflow::handleManualEmailAssociation(Issue::getProjectID($_POST['issue_id']), $_POST['issue_id']);
}
$tpl->assign('associate_result', $res);
} else {
foreach ($_POST['item'] as $item) {
$email = Support::getEmailDetails(Email_Account::getAccountByEmail($item), $item);
// add the message body as a note
$_POST['full_message'] = $email['seb_full_email'];
$_POST['title'] = $email['sup_subject'];
$_POST['note'] = $email['seb_body'];
// XXX: probably broken to use the current logged in user as the 'owner' of
// XXX: this new note, but that's how it was already
$res = Note::insertFromPost(Auth::getUserID(), $_POST['issue_id'], false, true, false, true, true);
// remove the associated email
if ($res) {
list($_POST['from']) = Support::getSender(array($item));
Workflow::handleBlockedEmail(Issue::getProjectID($_POST['issue_id']), $_POST['issue_id'], $_POST, 'associated');
Support::removeEmail($item);
}
}
$tpl->assign('associate_result', $res);
/**
* Moves an email from one account to another.
*
* @access public
* @param integer $sup_id The ID of the message.
* @param integer $current_ema_id The ID of the account the message is currently in.
* @param integer $new_ema_id The ID of the account to move the message too.
* @return integer -1 if there was error moving the message, 1 otherwise.
*/
function moveEmail($sup_id, $current_ema_id, $new_ema_id)
{
$usr_id = Auth::getUserID();
$email = Support::getEmailDetails($current_ema_id, $sup_id);
if (!empty($email['sup_iss_id'])) {
return -1;
}
$info = Email_Account::getDetails($new_ema_id);
$full_email = Support::getFullEmail($sup_id);
$structure = Mime_Helper::decode($full_email, true, true);
$headers = '';
foreach ($structure->headers as $key => $value) {
if (is_array($value)) {
continue;
}
$headers .= "{$key}: {$value}\n";
}
// handle auto creating issues (if needed)
$should_create_array = Support::createIssueFromEmail($info, $headers, $email['seb_body'], $email['timestamp'], $email['sup_from'], $email['sup_subject']);
$should_create_issue = $should_create_array['should_create_issue'];
$associate_email = $should_create_array['associate_email'];
$issue_id = $should_create_array['issue_id'];
$customer_id = $should_create_array['customer_id'];
if (empty($issue_id)) {
$issue_id = 0;
}
if (empty($customer_id)) {
$customer_id = 'NULL';
}
$sql = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "support_email\n SET\n sup_ema_id = " . Misc::escapeInteger($new_ema_id) . ",\n sup_iss_id = " . Misc::escapeInteger($issue_id) . ",\n sup_customer_id = " . Misc::escapeInteger($customer_id) . "\n WHERE\n sup_id = " . Misc::escapeInteger($sup_id) . " AND\n sup_ema_id = " . Misc::escapeInteger($current_ema_id);
$res = $GLOBALS["db_api"]->dbh->query($sql);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
}
$row = array('customer_id' => $customer_id, 'issue_id' => $issue_id, 'ema_id' => $new_ema_id, 'message_id' => $email['sup_message_id'], 'date' => $email['timestamp'], 'from' => $email['sup_from'], 'to' => $email['sup_to'], 'cc' => $email['sup_cc'], 'subject' => $email['sup_subject'], 'body' => $email['seb_body'], 'full_email' => $email['seb_full_email'], 'has_attachment' => $email['sup_has_attachment']);
Workflow::handleNewEmail(Support::getProjectByEmailAccount($new_ema_id), $issue_id, $structure, $row);
return 1;
}
}
}
if (@$HTTP_GET_VARS["cat"] == "associate") {
if (@count($HTTP_GET_VARS["item"]) > 0) {
$res = Support::getListDetails($HTTP_GET_VARS["item"]);
$tpl->assign("emails", $res);
$tpl->assign("attached_emails", @implode(",", $HTTP_GET_VARS["item"]));
if (Customer::hasCustomerIntegration($prj_id)) {
// also need to guess the contact_id from any attached emails
$info = Customer::getCustomerInfoFromEmails($prj_id, $HTTP_GET_VARS["item"]);
$tpl->assign(array("customer_id" => $info['customer_id'], 'customer_name' => $info['customer_name'], "contact_id" => $info['contact_id'], 'contact_name' => $info['contact_name'], 'contacts' => $info['contacts']));
}
// if we are dealing with just one message, use the subject line as the
// summary for the issue, and the body as the description
if (count($HTTP_GET_VARS["item"]) == 1) {
$email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($HTTP_GET_VARS["item"][0]), $HTTP_GET_VARS["item"][0]);
$tpl->assign(array('issue_summary' => $email_details['sup_subject'], 'issue_description' => $email_details['message']));
// also auto pre-fill the customer contact text fields
if (Customer::hasCustomerIntegration($prj_id)) {
$sender_email = Mail_API::getEmailAddress($email_details['sup_from']);
list(, $contact_id) = Customer::getCustomerIDByEmails($prj_id, array($sender_email));
if (!empty($contact_id)) {
$tpl->assign("contact_details", Customer::getContactDetails($prj_id, $contact_id));
}
}
}
}
}
$tpl->assign(array("cats" => Category::getAssocList($prj_id), "priorities" => Priority::getAssocList($prj_id), "users" => Project::getUserAssocList($prj_id, 'active', User::getRoleID('Customer')), "releases" => Release::getAssocList($prj_id), "custom_fields" => Custom_Field::getListByProject($prj_id, 'report_form'), "max_attachment_size" => Attachment::getMaxAttachmentSize(), "field_display_settings" => Project::getFieldDisplaySettings($prj_id), "groups" => Group::getAssocList($prj_id)));
$setup = Setup::load();
$tpl->assign("allow_unassigned_issues", @$setup["allow_unassigned_issues"]);
/**
* Method used to send an email notification to the sender of a
* set of email messages that were manually converted into an
* issue.
*
* @param integer $prj_id The project ID
* @param integer $issue_id The issue ID
* @param array $sup_ids The email IDs
* @param bool|int $customer_id The customer ID
* @return array The list of recipient emails
*/
public static function notifyEmailConvertedIntoIssue($prj_id, $issue_id, $sup_ids, $customer_id = false)
{
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
return $crm->notifyEmailConvertedIntoIssue($issue_id, $sup_ids, $customer_id);
} else {
// build the list of recipients
$recipients = array();
$recipient_emails = array();
foreach ($sup_ids as $sup_id) {
$senders = Support::getSender(array($sup_id));
if (count($senders) > 0) {
$sender_email = Mail_Helper::getEmailAddress($senders[0]);
$recipients[$sup_id] = $senders[0];
$recipient_emails[] = $sender_email;
}
}
if (!$recipients) {
return false;
}
$data = Issue::getDetails($issue_id);
foreach ($recipients as $sup_id => $recipient) {
$recipient_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($recipient));
// open text template
$tpl = new Template_Helper();
$tpl->setTemplate('notifications/new_auto_created_issue.tpl.text');
$tpl->assign(array('data' => $data, 'sender_name' => Mail_Helper::getName($recipient), 'app_title' => Misc::getToolCaption(), 'recipient_name' => Mail_Helper::getName($recipient)));
$email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($sup_id), $sup_id);
$tpl->assign(array('email' => array('date' => $email_details['sup_date'], 'from' => $email_details['sup_from'], 'subject' => $email_details['sup_subject'])));
// change the current locale
if (!empty($recipient_usr_id)) {
Language::set(User::getLang($recipient_usr_id));
} else {
Language::set(APP_DEFAULT_LOCALE);
}
$text_message = $tpl->getTemplateContents();
// send email (use PEAR's classes)
$mail = new Mail_Helper();
$mail->setTextBody($text_message);
$setup = $mail->getSMTPSettings();
$from = self::getFixedFromHeader($issue_id, $setup['from'], 'issue');
$mail->setHeaders(Mail_Helper::getBaseThreadingHeaders($issue_id));
// TRANSLATORS: %1 - issue_id, %2 - iss_summary
$subject = ev_gettext('[#%1$s] Issue Created: %2$s', $issue_id, $data['iss_summary']);
$mail->send($from, $recipient, $subject, 1, $issue_id, 'email_converted_to_issue');
}
Language::restore();
return $recipient_emails;
}
}
// try to guess the correct email account to be associated with this email
if (!empty($draft['emd_sup_id'])) {
$HTTP_GET_VARS['ema_id'] = Email_Account::getAccountByEmail($draft['emd_sup_id']);
} else {
// if we are not replying to an existing message, just get the first email account you can find...
$HTTP_GET_VARS['ema_id'] = Email_Account::getEmailAccount();
}
$tpl->bulkAssign(array("draft_id" => $HTTP_GET_VARS['id'], "email" => $email, "parent_email_id" => $draft['emd_sup_id'], "draft_status" => $draft['emd_status']));
if ($draft['emd_status'] != 'pending') {
$tpl->assign("read_only", 1);
}
} elseif (@$HTTP_GET_VARS['cat'] == 'create_draft') {
$tpl->assign("hide_email_buttons", "yes");
} else {
if (!@empty($HTTP_GET_VARS["id"])) {
$email = Support::getEmailDetails($HTTP_GET_VARS["ema_id"], $HTTP_GET_VARS["id"]);
$date = Misc::formatReplyDate($email["timestamp"]);
$header = "To " . $email["sup_from"] . ",\n\n\nThank you, \n" . Auth::getCurrentProjectName() . "\n\nOn {$date}, " . $email["sup_from"] . " wrote:\n>\n";
$email["seb_body"] = $header . Misc::formatReply($email["message"]);
$tpl->bulkAssign(array("email" => $email, "parent_email_id" => $HTTP_GET_VARS["id"]));
}
}
// special handling when someone tries to 'reply' to an issue
if (@$HTTP_GET_VARS["cat"] == 'reply') {
$details = Issue::getReplyDetails($HTTP_GET_VARS['issue_id']);
if ($details != '') {
$date = Misc::formatReplyDate($details['created_date_ts']);
$header = "To " . $details["reporter"] . ",\n\n\nThank you, \n" . Auth::getCurrentProjectName() . "\n\nOn {$date}, " . $details['reporter'] . " wrote:\n>\n";
$details['seb_body'] = $header . Misc::formatReply($details['description']);
$details['sup_from'] = Mail_API::getFormattedName($details['reporter'], $details['reporter_email']);
$tpl->bulkAssign(array("email" => $details, "parent_email_id" => 0, "extra_title" => "Issue #" . $HTTP_GET_VARS['issue_id'] . ": Reply"));
/**
* Method used to send an email notification to the sender of a
* set of email messages that were manually converted into an
* issue.
*
* @access public
* @param integer $prj_id The project ID
* @param integer $issue_id The issue ID
* @param array $sup_ids The email IDs
* @param integer $customer_id The customer ID
* @return array The list of recipient emails
*/
function notifyEmailConvertedIntoIssue($prj_id, $issue_id, $sup_ids, $customer_id = FALSE)
{
if (Customer::hasCustomerIntegration($prj_id)) {
return Customer::notifyEmailConvertedIntoIssue($prj_id, $issue_id, $sup_ids, $customer_id);
} else {
// build the list of recipients
$recipients = array();
$recipient_emails = array();
for ($i = 0; $i < count($sup_ids); $i++) {
$senders = Support::getSender(array($sup_ids[$i]));
if (count($senders) > 0) {
$sender_email = Mail_API::getEmailAddress($senders[0]);
$recipients[$sup_ids[$i]] = $senders[0];
$recipient_emails[] = $sender_email;
}
}
if (count($recipients) == 0) {
return false;
}
$data = Issue::getDetails($issue_id);
foreach ($recipients as $sup_id => $recipient) {
// open text template
$tpl = new Template_API();
$tpl->setTemplate('notifications/new_auto_created_issue.tpl.text');
$tpl->bulkAssign(array("data" => $data, "sender_name" => Mail_API::getName($recipient)));
$email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($sup_id), $sup_id);
$tpl->assign(array('email' => array('date' => $email_details['sup_date'], 'from' => $email_details['sup_from'], 'subject' => $email_details['sup_subject'])));
$text_message = $tpl->getTemplateContents();
// send email (use PEAR's classes)
$mail = new Mail_API();
$mail->setTextBody($text_message);
$setup = $mail->getSMTPSettings();
$from = Notification::getFixedFromHeader($issue_id, $setup["from"], 'issue');
$mail->setHeaders(Mail_API::getBaseThreadingHeaders($issue_id));
$mail->send($from, $recipient, 'New Issue Created', 1, $issue_id, 'email_converted_to_issue');
}
return $recipient_emails;
}
}
