/**
* Constructor
*
* @return
*/
public function __construct($args)
{
parent::__construct($args);
$this->_root = $this->_ticket->getRootOfBranch();
if (is_object($this->_root->state())) {
$this->_can['reply'] = $this->_root->state()->can('reply');
} else {
M('Trace')->trace('ticket_null', 'Warning! State of root ticket cannot be null! TICKET: ' . $this->_ticket->id() . ' ROOT: ' . $this->_root->id());
}
}
/**
* Saves ticket state history
*
* @param RM_Ticket_Object obTicket ticket
* @param RM_Account_iUser obUser status changer
* @return void
*/
public function saveStateHistory(RM_Ticket_Object $obTicket, RM_Account_iUser $obUser, $time = NULL)
{
if (isNull($time)) {
$time = M('Tools')->date()->dbDateTime();
}
$this->_dbh->exec("INSERT INTO " . $this->_tables['state_history'] . " (ticket_id, user_id, state, changed) VALUES (?, ?, ?, ?)", $obTicket->id(), $obUser->id(), $obTicket->state()->name(), $time);
}
