function display($tpl = null)
{
JToolBarHelper::title(JText::_('OTRS_GATEWAY'), '');
JToolBarHelper::preferences('com_otrsgateway', '350');
$document =& JFactory::getDocument();
$document->setTitle(JText::_('OTRS_GATEWAY'));
// Work out the current status of the module
$summary = array(JText::_('OTRS_UNCONFIGURED'));
$config =& JComponentHelper::getParams('com_otrsgateway');
if (class_exists('SoapClient')) {
if ($config->get('otrsgateway_rpc_url') && $config->get('otrsgateway_rpc_user') && $config->get('otrsgateway_rpc_password')) {
$summary = array();
$result = null;
$vars = array('SystemID' => array(false, XSD_BOOLEAN));
$gateway = new OTRSGatewayRPCHelper();
if ($err = $gateway->callOTRS('TimeObject', 'CurrentTimestamp', $vars, $result)) {
$summary[] = $err;
} else {
if ($result) {
$summary[] = JText::_('OTRS_CONNECTED');
} else {
$summary[] = JText::_('OTRS_GATEWAY_AUTH');
}
if (!function_exists('json_encode')) {
$summary[] = JText::_('OTRS_GATEWAY_NEED_JSON');
}
}
}
} else {
$summary[] = JText::_('OTRS_NO_SOAP');
}
$this->assignRef('summary', $summary);
parent::display($tpl);
}
/**
* OTRS Gateway Search method
*
* The sql must return the following fields that are used in a common display
* routine: href, title, section, created, text, browsernav
* @param string Target search string
* @param string matching option, exact|any|all
* @param string ordering option, newest|oldest|popular|alpha|category
*/
function plgSearchOTRSGateway($text, $phrase = '', $ordering = '', $areas = null)
{
if (is_array($areas)) {
if (!array_intersect($areas, array_keys(plgSearchOTRSGatewayAreas()))) {
return array();
}
}
$text = trim($text);
if (empty($text)) {
return array();
}
// Look for the OTRS Gateway component
$com_otrsgateway =& JComponentHelper::getComponent('com_otrsgateway');
if (!$com_otrsgateway) {
return array();
}
// Load the Gateway helper library
include_once JPATH_SITE . DS . "administrator" . DS . "components" . DS . "com_otrsgateway" . DS . "helpers" . DS . "rpchelper.php";
include_once JPATH_SITE . DS . "components" . DS . "com_otrsgateway" . DS . "helpers" . DS . "userhelper.php";
$userData = OTRSGatewayUserHelper::getOTRSUserData();
if ($userData == null) {
return array();
}
$vars = array('StateType' => array('Open', XSD_STRING), 'CustomerUserID' => array($userData[0], XSD_STRING), 'Result' => array('ARRAY', XSD_STRING), 'ContentSearch' => array('OR', XSD_STRING), 'IncludeDescription' => array(1, XSD_INTEGER), 'FullTextIndex' => array(1, XSD_INTEGER), 'Subject' => array('%' . mysql_real_escape_string($text) . '%', XSD_STRING), 'Body' => array('%' . mysql_real_escape_string($text) . '%', XSD_STRING));
switch ($ordering) {
case 'oldest':
$vars['SortBy'] = array('Age', XSD_STRING);
$vars['OrderBy'] = array('Up', XSD_STRING);
break;
default:
$vars['SortBy'] = array('Age', XSD_STRING);
$vars['OrderBy'] = array('Down', XSD_STRING);
}
$rows = array();
$result = null;
$gateway = new OTRSGatewayRPCHelper();
if ($err = $gateway->callOTRS('JoomlaGatewayObject', 'TicketSearch', $vars, $result)) {
// Failed to find anything
return array();
}
if ($result == null) {
return array();
}
foreach ($result as $ticket) {
$item = new OTRSGatewaySearchResObj();
$item->title = sprintf('[%s] %s', $ticket->TicketNumber, $ticket->Title);
$item->href = JRoute::_('index.php?option=com_otrsgateway&view=ticket&ticketID=' . $ticket->TicketID);
$item->created = (int) $ticket->CreateTimeUnix;
$item->text = $ticket->Description;
$rows[] = $item;
}
return $rows;
}
/**
* authenticateOTRSUser
* Return a email, full name for an active user account given the
* user credentials
*/
function authenticateOTRSUser($login = '', $pwd = '')
{
$vars = array('User' => array($login, XSD_STRING), 'Pw' => array($pwd, XSD_STRING));
$result = null;
$gateway = new OTRSGatewayRPCHelper();
if ($err = $gateway->callOTRS('JoomlaGatewayObject', 'AuthenticateOTRSUser', $vars, $result)) {
// Failed to find anything
return null;
} else {
if (is_array($result) && count($result) > 1) {
return $result;
}
}
return null;
}
/**
* getOTRSTicketQueues
*
* Return the OTRS queues available
*/
function getOTRSTicketQueues()
{
$userData = OTRSGatewayUserHelper::getOTRSUserData();
if (!$userData || !is_array($userData)) {
return null;
}
$vars = array('CustomerUserID' => array($userData[0], XSD_STRING));
$gateway = new OTRSGatewayRPCHelper();
if ($err = $gateway->callOTRS('JoomlaGatewayObject', 'GetTicketQueues', $vars, $result)) {
// Failed to find anything
return null;
}
if (!is_array($result)) {
return null;
}
asort($result);
return $result;
}
