/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
* @param Mirasvit_Helpdesk_Model_Field $field
*
* @return bool|string
*/
public function getValue($ticket, $field)
{
$value = $ticket->getData($field->getCode());
if (!$value) {
return false;
}
if ($field->getType() == 'checkbox') {
$value = $value ? Mage::helper('helpdesk')->__('Yes') : Mage::helper('helpdesk')->__('No');
} elseif ($field->getType() == 'date') {
$value = Mage::helper('core')->formatDate($value, Mage_Core_Model_Locale::FORMAT_TYPE_MEDIUM);
} elseif ($field->getType() == 'select') {
$values = $field->getValues();
$value = $values[$value];
}
return $value;
}