if (!@empty($HTTP_GET_VARS["id"])) {
$email = Support::getEmailDetails($HTTP_GET_VARS["ema_id"], $HTTP_GET_VARS["id"]);
$date = Misc::formatReplyDate($email["timestamp"]);
$header = "To " . $email["sup_from"] . ",\n\n\nThank you, \n" . Auth::getCurrentProjectName() . "\n\nOn {$date}, " . $email["sup_from"] . " wrote:\n>\n";
$email["seb_body"] = $header . Misc::formatReply($email["message"]);
$tpl->bulkAssign(array("email" => $email, "parent_email_id" => $HTTP_GET_VARS["id"]));
}
}
// special handling when someone tries to 'reply' to an issue
if (@$HTTP_GET_VARS["cat"] == 'reply') {
$details = Issue::getReplyDetails($HTTP_GET_VARS['issue_id']);
if ($details != '') {
$date = Misc::formatReplyDate($details['created_date_ts']);
$header = "To " . $details["reporter"] . ",\n\n\nThank you, \n" . Auth::getCurrentProjectName() . "\n\nOn {$date}, " . $details['reporter'] . " wrote:\n>\n";
$details['seb_body'] = $header . Misc::formatReply($details['description']);
$details['sup_from'] = Mail_API::getFormattedName($details['reporter'], $details['reporter_email']);
$tpl->bulkAssign(array("email" => $details, "parent_email_id" => 0, "extra_title" => "Issue #" . $HTTP_GET_VARS['issue_id'] . ": Reply"));
}
}
if (!empty($issue_id)) {
// list the available statuses
$tpl->assign("statuses", Status::getAssocStatusList($prj_id, false));
$tpl->assign("current_issue_status", Issue::getStatusID($issue_id));
// set if the current user is allowed to send emails on this issue or not
$sender_details = User::getDetails($usr_id);
$tpl->assign("can_send_email", Support::isAllowedToEmail($issue_id, $sender_details["usr_email"]));
}
if (!@empty($HTTP_GET_VARS["ema_id"]) || !@empty($HTTP_POST_VARS["ema_id"])) {
@$tpl->assign("ema_id", $HTTP_GET_VARS["ema_id"] ? $HTTP_GET_VARS["ema_id"] : $HTTP_POST_VARS["ema_id"]);
}
$tpl->assign("from", User::getFromHeader($usr_id));
/**
* Method used to send an email from the user interface.
*
* @access public
* @return integer 1 if it worked, -1 otherwise
*/
function sendEmail($parent_sup_id = FALSE)
{
global $HTTP_POST_VARS, $HTTP_SERVER_VARS;
// if we are replying to an existing email, set the In-Reply-To: header accordingly
if ($parent_sup_id) {
$in_reply_to = Support::getMessageIDByID($parent_sup_id);
} else {
$in_reply_to = false;
}
// get ID of whoever is sending this.
$sender_usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($HTTP_POST_VARS["from"]));
if (empty($sender_usr_id)) {
$sender_usr_id = false;
}
// get type of email this is
if (!empty($HTTP_POST_VARS['type'])) {
$type = $HTTP_POST_VARS['type'];
} else {
$type = '';
}
// remove extra 'Re: ' from subject
$HTTP_POST_VARS['subject'] = Mail_API::removeExcessRe($HTTP_POST_VARS['subject'], true);
$internal_only = false;
$message_id = Mail_API::generateMessageID();
// hack needed to get the full headers of this web-based email
$full_email = Support::buildFullHeaders($HTTP_POST_VARS["issue_id"], $message_id, $HTTP_POST_VARS["from"], $HTTP_POST_VARS["to"], $HTTP_POST_VARS["cc"], $HTTP_POST_VARS["subject"], $HTTP_POST_VARS["message"], $in_reply_to);
// email blocking should only be done if this is an email about an associated issue
if (!empty($HTTP_POST_VARS['issue_id'])) {
$user_info = User::getNameEmail(Auth::getUserID());
// check whether the current user is allowed to send this email to customers or not
if (!Support::isAllowedToEmail($HTTP_POST_VARS["issue_id"], $user_info['usr_email'])) {
// add the message body as a note
$HTTP_POST_VARS['blocked_msg'] = $full_email;
$HTTP_POST_VARS['title'] = $HTTP_POST_VARS["subject"];
$HTTP_POST_VARS['note'] = Mail_API::getCannedBlockedMsgExplanation() . $HTTP_POST_VARS["message"];
Note::insert(Auth::getUserID(), $HTTP_POST_VARS["issue_id"]);
Workflow::handleBlockedEmail(Issue::getProjectID($HTTP_POST_VARS['issue_id']), $HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS, 'web');
return 1;
}
}
// only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
if (@$HTTP_POST_VARS['add_unknown'] == 'yes') {
if (!empty($HTTP_POST_VARS['issue_id'])) {
// add the recipients to the notification list of the associated issue
$recipients = array($HTTP_POST_VARS['to']);
$recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
for ($i = 0; $i < count($recipients); $i++) {
if (!empty($recipients[$i]) && !Notification::isIssueRoutingSender($HTTP_POST_VARS["issue_id"], $recipients[$i])) {
Notification::subscribeEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], Mail_API::getEmailAddress($recipients[$i]), array('emails'));
}
}
}
} else {
// Usually when sending out emails associated to an issue, we would
// simply insert the email in the table and call the Notification::notifyNewEmail() method,
// but on this case we need to actually send the email to the recipients that are not
// already in the notification list for the associated issue, if any.
// In the case of replying to an email that is not yet associated with an issue, then
// we are always directly sending the email, without using any notification list
// functionality.
if (!empty($HTTP_POST_VARS['issue_id'])) {
// send direct emails only to the unknown addresses, and leave the rest to be
// catched by the notification list
$from = Notification::getFixedFromHeader($HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS['from'], 'issue');
// build the list of unknown recipients
if (!empty($HTTP_POST_VARS['to'])) {
$recipients = array($HTTP_POST_VARS['to']);
$recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
} else {
$recipients = Support::getRecipientsCC($HTTP_POST_VARS['cc']);
}
$unknowns = array();
for ($i = 0; $i < count($recipients); $i++) {
if (!Notification::isSubscribedToEmails($HTTP_POST_VARS['issue_id'], $recipients[$i])) {
$unknowns[] = $recipients[$i];
}
}
if (count($unknowns) > 0) {
$to = array_shift($unknowns);
$cc = implode('; ', $unknowns);
// send direct emails
Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $to, $cc, $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id, $sender_usr_id);
}
} else {
// send direct emails to all recipients, since we don't have an associated issue
$project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
// use the project-related outgoing email address, if there is one
if (!empty($project_info['email'])) {
$from = Mail_API::getFormattedName(User::getFullName(Auth::getUserID()), $project_info['email']);
} else {
// otherwise, use the real email address for the current user
$from = User::getFromHeader(Auth::getUserID());
}
// send direct emails
Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $HTTP_POST_VARS['to'], $HTTP_POST_VARS['cc'], $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id);
}
}
$t = array('customer_id' => 'NULL', 'issue_id' => $HTTP_POST_VARS["issue_id"] ? $HTTP_POST_VARS["issue_id"] : 0, 'ema_id' => $HTTP_POST_VARS['ema_id'], 'message_id' => $message_id, 'date' => Date_API::getCurrentDateGMT(), 'from' => $HTTP_POST_VARS['from'], 'to' => $HTTP_POST_VARS['to'], 'cc' => @$HTTP_POST_VARS['cc'], 'subject' => @$HTTP_POST_VARS['subject'], 'body' => $HTTP_POST_VARS['message'], 'full_email' => $full_email, 'has_attachment' => 0);
// associate this new email with a customer, if appropriate
if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
$customer_id = User::getCustomerID(Auth::getUserID());
if (!empty($customer_id) && $customer_id != -1) {
$t['customer_id'] = $customer_id;
}
}
$structure = Mime_Helper::decode($full_email, true, false);
$t['headers'] = $structure->headers;
$res = Support::insertEmail($t, $structure, $sup_id);
if (!empty($HTTP_POST_VARS["issue_id"])) {
// need to send a notification
Notification::notifyNewEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], $t, $internal_only, false, $type, $sup_id);
// mark this issue as updated
if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'customer action');
} else {
if (!empty($sender_usr_id) && User::getRoleByUser($sender_usr_id, Issue::getProjectID($HTTP_POST_VARS['issue_id'])) > User::getRoleID('Customer')) {
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'staff response');
} else {
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'user response');
}
}
// save a history entry for this
History::add($HTTP_POST_VARS["issue_id"], Auth::getUserID(), History::getTypeID('email_sent'), 'Outgoing email sent by ' . User::getFullName(Auth::getUserID()));
// also update the last_response_date field for the associated issue
if (Auth::getCurrentRole() > User::getRoleID('Customer')) {
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n SET\n iss_last_response_date='" . Date_API::getCurrentDateGMT() . "'\n WHERE\n iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
$GLOBALS["db_api"]->dbh->query($stmt);
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n SET\n iss_first_response_date='" . Date_API::getCurrentDateGMT() . "'\n WHERE\n iss_first_response_date IS NULL AND\n iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
$GLOBALS["db_api"]->dbh->query($stmt);
}
}
return 1;
}
/**
* Method used to send the account details of an user.
*
* @access public
* @param integer $usr_id The user ID
* @return void
*/
function notifyAccountDetails($usr_id)
{
$info = User::getDetails($usr_id);
$info["projects"] = Project::getAssocList($usr_id, true, true);
// open text template
$tpl = new Template_API();
$tpl->setTemplate('notifications/account_details.tpl.text');
$tpl->bulkAssign(array("app_title" => Misc::getToolCaption(), "user" => $info));
$text_message = $tpl->getTemplateContents();
// send email (use PEAR's classes)
$mail = new Mail_API();
$mail->setTextBody($text_message);
$setup = $mail->getSMTPSettings();
$mail->send($setup["from"], $mail->getFormattedName($info["usr_full_name"], $info["usr_email"]), APP_SHORT_NAME . ": Your User Account Details");
}