/**
* Converts a note to a draft or an email
*
* @param int $note_id The id of the note
* @param string $target What the note should be converted too (email, etc)
* @param bool $authorize_sender If $authorize_sender If the sender should be added to authorized senders list.
* @return int
*/
public static function convertNote($note_id, $target, $authorize_sender = false)
{
$issue_id = self::getIssueID($note_id);
$email_account_id = Email_Account::getEmailAccount();
$blocked_message = self::getBlockedMessage($note_id);
$unknown_user = self::getUnknownUser($note_id);
$structure = Mime_Helper::decode($blocked_message, true, true);
$body = $structure->body;
$sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
$current_usr_id = Auth::getUserID();
if ($target == 'email') {
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
list($blocked_message, $headers) = Mail_Helper::rewriteThreadingHeaders($issue_id, $blocked_message, @$structure->headers);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$blocked_message, 'has_attachment' => $has_attachments, 'headers' => $headers);
// need to check for a possible customer association
if (!empty($structure->headers['from'])) {
$details = Email_Account::getDetails($email_account_id);
// check from the associated project if we need to lookup any customers by this email address
if (CRM::hasCustomerIntegration($details['ema_prj_id'])) {
$crm = CRM::getInstance($details['ema_prj_id']);
// check for any customer contact association
try {
$contact = $crm->getContactByEmail($sender_email);
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$t['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
}
}
if (empty($t['customer_id'])) {
$update_type = 'staff response';
$t['customer_id'] = null;
} else {
$update_type = 'customer action';
}
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $structure);
// notifications about new emails are always external
$internal_only = false;
// special case when emails are bounced back, so we don't want to notify the customer about those
if (Notification::isBounceMessage($sender_email)) {
$internal_only = true;
}
Notification::notifyNewEmail($current_usr_id, $issue_id, $t, $internal_only, false, '', $sup_id);
Issue::markAsUpdated($issue_id, $update_type);
self::remove($note_id, false);
History::add($issue_id, $current_usr_id, 'note_converted_email', 'Note converted to e-mail (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
// now add sender as an authorized replier
if ($authorize_sender) {
Authorized_Replier::manualInsert($issue_id, @$structure->headers['from']);
}
}
return $res;
}
// save message as a draft
$res = Draft::saveEmail($issue_id, $structure->headers['to'], $structure->headers['cc'], $structure->headers['subject'], $body, false, $unknown_user);
// remove the note, if the draft was created successfully
if ($res) {
self::remove($note_id, false);
$usr_id = $current_usr_id;
History::add($issue_id, $usr_id, 'note_converted_draft', 'Note converted to draft (from: {from}) by {user}', array('from' => @$structure->headers['from'], 'user' => User::getFullName($current_usr_id)));
}
return $res;
}
/**
* TODO: merge use of $options and $email arrays to just $email
*
* @param int $issue_id
* @param string $type type of email
* @param string $from
* @param string $to
* @param string $cc
* @param string $subject
* @param string $body
* @param array $options optional parameters
* - (int) parent_sup_id
* - (array) iaf_ids attachment file ids
* - (bool) add_unknown
* - (int) ema_id
* @return int 1 if it worked, -1 otherwise
*/
public static function sendEmail($issue_id, $type, $from, $to, $cc, $subject, $body, $options = array())
{
$parent_sup_id = $options['parent_sup_id'];
$iaf_ids = $options['iaf_ids'];
$add_unknown = $options['add_unknown'];
$ema_id = $options['ema_id'];
$current_usr_id = Auth::getUserID();
$prj_id = Issue::getProjectID($issue_id);
// if we are replying to an existing email, set the In-Reply-To: header accordingly
$in_reply_to = $parent_sup_id ? self::getMessageIDByID($parent_sup_id) : false;
// get ID of whoever is sending this.
$sender_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($from)) ?: false;
// remove extra 'Re: ' from subject
$subject = Mail_Helper::removeExcessRe($subject, true);
$internal_only = false;
$message_id = Mail_Helper::generateMessageID();
// process any files being uploaded
// from ajax upload, attachment file ids
if ($iaf_ids) {
// FIXME: is it correct to use sender from post data?
$attach_usr_id = $sender_usr_id ?: $current_usr_id;
Attachment::attachFiles($issue_id, $attach_usr_id, $iaf_ids, false, 'Attachment originated from outgoing email');
}
// hack needed to get the full headers of this web-based email
$full_email = self::buildFullHeaders($issue_id, $message_id, $from, $to, $cc, $subject, $body, $in_reply_to, $iaf_ids);
// email blocking should only be done if this is an email about an associated issue
if ($issue_id) {
$user_info = User::getNameEmail($current_usr_id);
// check whether the current user is allowed to send this email to customers or not
if (!self::isAllowedToEmail($issue_id, $user_info['usr_email'])) {
// add the message body as a note
$note = Mail_Helper::getCannedBlockedMsgExplanation() . $body;
$note_options = array('full_message' => $full_email, 'is_blocked' => true);
Note::insertNote($current_usr_id, $issue_id, $subject, $note, $note_options);
$email_details = array('from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => &$body, 'message' => &$body, 'title' => $subject);
Workflow::handleBlockedEmail($prj_id, $issue_id, $email_details, 'web');
return 1;
}
}
// only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
if (($add_unknown || Workflow::shouldAutoAddToNotificationList($prj_id)) && $issue_id) {
// add the recipients to the notification list of the associated issue
$recipients = array($to);
$recipients = array_merge($recipients, self::getRecipientsCC($cc));
foreach ($recipients as $address) {
if ($address && !Notification::isIssueRoutingSender($issue_id, $address)) {
$actions = Notification::getDefaultActions($issue_id, $address, 'add_unknown_user');
Notification::subscribeEmail($current_usr_id, $issue_id, Mail_Helper::getEmailAddress($address), $actions);
}
}
} else {
// Usually when sending out emails associated to an issue, we would
// simply insert the email in the table and call the Notification::notifyNewEmail() method,
// but on this case we need to actually send the email to the recipients that are not
// already in the notification list for the associated issue, if any.
// In the case of replying to an email that is not yet associated with an issue, then
// we are always directly sending the email, without using any notification list
// functionality.
if ($issue_id) {
// send direct emails only to the unknown addresses, and leave the rest to be
// catched by the notification list
$from = Notification::getFixedFromHeader($issue_id, $from, 'issue');
// build the list of unknown recipients
if ($to) {
$recipients = array($to);
$recipients = array_merge($recipients, self::getRecipientsCC($cc));
} else {
$recipients = self::getRecipientsCC($cc);
}
$unknowns = array();
foreach ($recipients as $address) {
if (!Notification::isSubscribedToEmails($issue_id, $address)) {
$unknowns[] = $address;
}
}
if ($unknowns) {
$to2 = array_shift($unknowns);
$cc2 = implode('; ', $unknowns);
// send direct emails
self::sendDirectEmail($issue_id, $from, $to2, $cc2, $subject, $body, $_FILES['attachment'], $message_id, $sender_usr_id);
}
} else {
// send direct emails to all recipients, since we don't have an associated issue
$project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
// use the project-related outgoing email address, if there is one
if (!empty($project_info['email'])) {
$from = Mail_Helper::getFormattedName(User::getFullName($current_usr_id), $project_info['email']);
} else {
// otherwise, use the real email address for the current user
$from = User::getFromHeader($current_usr_id);
}
// send direct emails
self::sendDirectEmail($issue_id, $from, $to, $cc, $subject, $body, $_FILES['attachment'], $message_id);
}
}
$email = array('customer_id' => 'NULL', 'issue_id' => $issue_id, 'ema_id' => $ema_id, 'message_id' => $message_id, 'date' => Date_Helper::getCurrentDateGMT(), 'from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => $body, 'full_email' => $full_email);
// associate this new email with a customer, if appropriate
if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
if ($issue_id) {
$crm = CRM::getInstance($prj_id);
try {
$contact = $crm->getContact(User::getCustomerContactID($current_usr_id));
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$email['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
} else {
$customer_id = User::getCustomerID($current_usr_id);
if ($customer_id && $customer_id != -1) {
$email['customer_id'] = $customer_id;
}
}
}
$email['has_attachment'] = $iaf_ids ? 1 : 0;
$structure = Mime_Helper::decode($full_email, true, false);
$email['headers'] = $structure->headers;
self::insertEmail($email, $structure, $sup_id);
if ($issue_id) {
// need to send a notification
Notification::notifyNewEmail($current_usr_id, $issue_id, $email, $internal_only, false, $type, $sup_id);
// mark this issue as updated
$has_customer = $email['customer_id'] && $email['customer_id'] != 'NULL';
if ($has_customer && (!$current_usr_id || User::getRoleByUser($current_usr_id, $prj_id) == User::getRoleID('Customer'))) {
Issue::markAsUpdated($issue_id, 'customer action');
} else {
if ($sender_usr_id && User::getRoleByUser($sender_usr_id, $prj_id) > User::getRoleID('Customer')) {
Issue::markAsUpdated($issue_id, 'staff response');
} else {
Issue::markAsUpdated($issue_id, 'user response');
}
}
History::add($issue_id, $current_usr_id, 'email_sent', 'Outgoing email sent by {user}', array('user' => User::getFullName($current_usr_id)));
}
return 1;
}
/**
* @param int $issue_id
* @param bool $redeemed_only
* @return array
* @access protected
*/
public function getIncidentTypes($issue_id, $redeemed_only)
{
$prj_id = Issue::getProjectID($issue_id);
AuthCookie::setProjectCookie($prj_id);
// FIXME: $customer_id unused
$customer_id = Issue::getCustomerID($issue_id);
if (!CRM::hasCustomerIntegration($prj_id)) {
// no customer integration
throw new RemoteApiException("No customer integration for issue #{$issue_id}");
}
$crm = CRM::getInstance($prj_id);
// FIXME: $all_types unused
$all_types = $crm->getIncidentTypes();
$contract = $crm->getContract(Issue::getContractID($issue_id));
if (!$contract->hasPerIncident()) {
// check if is per incident contract
throw new RemoteApiException("Customer for issue #{$issue_id} does not have a per-incident contract");
}
$incidents = $contract->getIncidents();
foreach ($incidents as $type_id => $type_details) {
$is_redeemed = $contract->isRedeemedIncident($issue_id, $type_id);
if ($redeemed_only && !$is_redeemed || !$redeemed_only && $is_redeemed) {
unset($incidents[$type_id]);
}
}
return $incidents;
}
// | |
// | Free Software Foundation, Inc. |
// | 51 Franklin Street, Suite 330 |
// | Boston, MA 02110-1301, USA. |
// +----------------------------------------------------------------------+
// | Authors: Bryan Alsdorf <*****@*****.**> |
// +----------------------------------------------------------------------+
require_once dirname(__FILE__) . '/../init.php';
// This page handles marking an issue as 'redeeming' an incident.
Auth::checkAuthentication(APP_COOKIE, 'index.php?err=5', true);
$prj_id = Auth::getCurrentProject();
$issue_id = $_REQUEST['iss_id'];
$usr_id = Auth::getUserID();
if (!Issue::canAccess($issue_id, $usr_id) || Auth::getCurrentRole() <= User::getRoleID('Customer')) {
$tpl->setTemplate('permission_denied.tpl.html');
$tpl->displayTemplate();
exit;
}
$tpl = new Template_Helper();
$tpl->setTemplate('redeem_incident.tpl.html');
$crm = CRM::getInstance($prj_id);
$contract = $crm->getContract(Issue::getContractID($issue_id));
if (!empty($_REQUEST['submit'])) {
// update counts
$res = $contract->updateRedeemedIncidents($issue_id, @$_REQUEST['redeem']);
$tpl->assign('res', $res);
Misc::mapMessages($res, array(1 => array('Thank you, the issue was successfully marked.', Misc::MSG_INFO), -1 => array('There was an error marking this issue as redeemed', Misc::MSG_ERROR), -2 => array('This issue already has been marked as redeemed', Misc::MSG_ERROR)));
}
$details = $contract->getDetails();
$tpl->assign(array('issue_id' => $issue_id, 'redeemed' => $contract->getRedeemedIncidentDetails($issue_id), 'incident_details' => $details['incident_details']));
$tpl->displayTemplate();
}
@$tpl->assign('total_emails', count($_POST['item']));
} else {
@$tpl->assign('emails', $_GET['item']);
@$tpl->assign('total_emails', count($_GET['item']));
$prj_id = Issue::getProjectID($_GET['issue_id']);
if (CRM::hasCustomerIntegration($prj_id)) {
// check if the selected emails all have sender email addresses that are associated with the issue' customer
$crm = CRM::getInstance($prj_id);
$senders = Support::getSender($_GET['item']);
$sender_emails = array();
foreach ($senders as $sender) {
$email = Mail_Helper::getEmailAddress($sender);
$sender_emails[$email] = $sender;
}
$contract_id = Issue::getContractID($_GET['issue_id']);
if (!empty($contract_id)) {
try {
$contract = $crm->getContract($contract_id);
// TODOCRM: Active contacts only
$contact_emails = array_keys($contract->getContactEmailAssocList());
} catch (CRMException $e) {
$contact_emails = array();
}
$unknown_contacts = array();
foreach ($sender_emails as $email => $address) {
if (!@in_array($email, $contact_emails)) {
$usr_id = User::getUserIDByEmail($email);
if (empty($usr_id)) {
$unknown_contacts[] = $address;
} else {
/**
* Checks whether the given email address is allowed to send emails in the
* issue ID.
*
* @access public
* @param integer $issue_id The issue ID
* @param string $sender_email The email address
* @return boolean
*/
function isAllowedToEmail($issue_id, $sender_email)
{
$prj_id = Issue::getProjectID($issue_id);
// check the workflow
$workflow_can_email = Workflow::canEmailIssue($prj_id, $issue_id, $sender_email);
if ($workflow_can_email != null) {
return $workflow_can_email;
}
$is_allowed = true;
$sender_usr_id = User::getUserIDByEmail($sender_email);
if (empty($sender_usr_id)) {
if (Customer::hasCustomerIntegration($prj_id)) {
// check for a customer contact with several email addresses
$customer_id = Issue::getCustomerID($issue_id);
$contact_emails = array_keys(Customer::getContactEmailAssocList($prj_id, $customer_id, Issue::getContractID($issue_id)));
$contact_emails = array_map('strtolower', $contact_emails);
if (!in_array(strtolower($sender_email), $contact_emails) && !Authorized_Replier::isAuthorizedReplier($issue_id, $sender_email)) {
$is_allowed = false;
}
} else {
if (!Authorized_Replier::isAuthorizedReplier($issue_id, $sender_email)) {
$is_allowed = false;
}
}
} else {
// check if this user is not a customer and
// also not in the assignment list for the current issue and
// also not in the authorized repliers list
// also not the reporter
$details = Issue::getDetails($issue_id);
if (!Issue::canAccess($issue_id, $sender_usr_id)) {
$is_allowed = false;
}
if ($sender_usr_id != $details['iss_usr_id'] && !Authorized_Replier::isUserAuthorizedReplier($issue_id, $sender_usr_id) && !Issue::isAssignedToUser($issue_id, $sender_usr_id) && User::getRoleByUser($sender_usr_id, Issue::getProjectID($issue_id)) != User::getRoleID('Customer')) {
$is_allowed = false;
} elseif (User::getRoleByUser($sender_usr_id, Issue::getProjectID($issue_id)) == User::getRoleID('Customer') && User::getCustomerID($sender_usr_id) != Issue::getCustomerID($issue_id)) {
$is_allowed = false;
}
}
return $is_allowed;
}
/**
* Generates the specialized headers for an email.
*
* @param integer $issue_id The issue ID
* @param string $type The type of message this is
* @param string $headers The existing headers of this message.
* @param integer $sender_usr_id The id of the user sending this email.
* @return array An array of specialized headers
*/
public static function getSpecializedHeaders($issue_id, $type, $headers, $sender_usr_id)
{
$new_headers = array();
if (!empty($issue_id)) {
$prj_id = Issue::getProjectID($issue_id);
if (count(Group::getAssocList($prj_id)) > 0) {
// group issue is currently assigned too
$new_headers['X-Eventum-Group-Issue'] = Group::getName(Issue::getGroupID($issue_id));
// group of whoever is sending this message.
if (empty($sender_usr_id)) {
$new_headers['X-Eventum-Group-Replier'] = $new_headers['X-Eventum-Group-Issue'];
} else {
$new_headers['X-Eventum-Group-Replier'] = Group::getName(User::getGroupID($sender_usr_id));
}
// group of current assignee
$assignees = Issue::getAssignedUserIDs($issue_id);
if (empty($assignees[0])) {
$new_headers['X-Eventum-Group-Assignee'] = '';
} else {
$new_headers['X-Eventum-Group-Assignee'] = @Group::getName(User::getGroupID($assignees[0]));
}
}
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
try {
$customer = $crm->getCustomer(Issue::getCustomerID($issue_id));
$new_headers['X-Eventum-Customer'] = $customer->getName();
} catch (CustomerNotFoundException $e) {
}
try {
$contract = $crm->getContract(Issue::getContractID($issue_id));
$support_level = $contract->getSupportLevel();
if (is_object($support_level)) {
$new_headers['X-Eventum-Level'] = $support_level->getName();
}
} catch (ContractNotFoundException $e) {
}
}
// add assignee header
$new_headers['X-Eventum-Assignee'] = implode(',', User::getEmail(Issue::getAssignedUserIDs($issue_id)));
$new_headers['X-Eventum-Category'] = Category::getTitle(Issue::getCategory($issue_id));
$new_headers['X-Eventum-Project'] = Project::getName($prj_id);
$new_headers['X-Eventum-Priority'] = Priority::getTitle(Issue::getPriority($issue_id));
// handle custom fields
$cf_values = Custom_Field::getValuesByIssue($prj_id, $issue_id);
$cf_titles = Custom_Field::getFieldsToBeListed($prj_id);
foreach ($cf_values as $fld_id => $values) {
// skip empty titles
// TODO: why they are empty?
if (!isset($cf_titles[$fld_id])) {
continue;
}
// skip empty values
if (empty($values)) {
continue;
}
$cf_value = implode(', ', (array) $values);
// value could be empty after multivalued field join
if (empty($cf_value)) {
continue;
}
// convert spaces for header fields
$cf_title = str_replace(' ', '_', $cf_titles[$fld_id]);
$new_headers['X-Eventum-CustomField-' . $cf_title] = $cf_value;
}
}
$new_headers['X-Eventum-Type'] = $type;
return $new_headers;
}
/**
* Routes an email to the correct issue.
*
* @param string $full_message The full email message, including headers
* @return mixed true or array(ERROR_CODE, ERROR_STRING) in case of failure
*/
public static function route_emails($full_message)
{
// need some validation here
if (empty($full_message)) {
return array(self::EX_NOINPUT, ev_gettext('Error: The email message was empty') . ".\n");
}
// save the full message for logging purposes
Support::saveRoutedEmail($full_message);
// check if the email routing interface is even supposed to be enabled
$setup = Setup::get();
if ($setup['email_routing']['status'] != 'enabled') {
return array(self::EX_CONFIG, ev_gettext('Error: The email routing interface is disabled.') . "\n");
}
if (empty($setup['email_routing']['address_prefix'])) {
return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address prefix.') . "\n");
}
if (empty($setup['email_routing']['address_host'])) {
return array(self::EX_CONFIG, ev_gettext('Error: Please configure the email address domain.') . "\n");
}
// associate routed emails to the internal system account
$sys_account = User::getNameEmail(APP_SYSTEM_USER_ID);
if (empty($sys_account['usr_email'])) {
return array(self::EX_CONFIG, ev_gettext('Error: The associated user for the email routing interface needs to be set.') . "\n");
}
unset($sys_account);
// join the Content-Type line (for easier parsing?)
if (preg_match('/^boundary=/m', $full_message)) {
$pattern = "#(Content-Type: multipart/.+); ?\r?\n(boundary=.*)\$#im";
$replacement = '$1; $2';
$full_message = preg_replace($pattern, $replacement, $full_message);
}
// remove the reply-to: header
if (preg_match('/^reply-to:.*/im', $full_message)) {
$full_message = preg_replace("/^(reply-to:).*\n/im", '', $full_message, 1);
}
AuthCookie::setAuthCookie(APP_SYSTEM_USER_ID);
$structure = Mime_Helper::decode($full_message, true, true);
// find which issue ID this email refers to
if (isset($structure->headers['to'])) {
$issue_id = self::getMatchingIssueIDs($structure->headers['to'], 'email');
}
// we need to try the Cc header as well
if (empty($issue_id) and isset($structure->headers['cc'])) {
$issue_id = self::getMatchingIssueIDs($structure->headers['cc'], 'email');
}
if (empty($issue_id)) {
return array(self::EX_DATAERR, ev_gettext('Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
}
$issue_prj_id = Issue::getProjectID($issue_id);
if (empty($issue_prj_id)) {
return array(self::EX_DATAERR, ev_gettext('Error: The routed email had no associated Eventum issue ID or had an invalid recipient address.') . "\n");
}
$email_account_id = Email_Account::getEmailAccount($issue_prj_id);
if (empty($email_account_id)) {
return array(self::EX_CONFIG, ev_gettext('Error: Please provide the email account ID.') . "\n");
}
$body = $structure->body;
// hack for clients that set more then one from header
if (is_array($structure->headers['from'])) {
$structure->headers['from'] = $structure->headers['from'][0];
}
// associate the email to the issue
$parts = array();
Mime_Helper::parse_output($structure, $parts);
// get the sender's email address
$sender_email = strtolower(Mail_Helper::getEmailAddress($structure->headers['from']));
// strip out the warning message sent to staff users
if ($setup['email_routing']['status'] == 'enabled' && $setup['email_routing']['warning']['status'] == 'enabled') {
$full_message = Mail_Helper::stripWarningMessage($full_message);
$body = Mail_Helper::stripWarningMessage($body);
}
$prj_id = Issue::getProjectID($issue_id);
AuthCookie::setAuthCookie(APP_SYSTEM_USER_ID);
AuthCookie::setProjectCookie($prj_id);
if (Mime_Helper::hasAttachments($structure)) {
$has_attachments = 1;
} else {
$has_attachments = 0;
}
// remove certain CC addresses
if (!empty($structure->headers['cc']) && $setup['smtp']['save_outgoing_email'] == 'yes') {
$ccs = explode(',', @$structure->headers['cc']);
foreach ($ccs as $i => $address) {
if (Mail_Helper::getEmailAddress($address) == $setup['smtp']['save_address']) {
unset($ccs[$i]);
}
}
$structure->headers['cc'] = implode(', ', $ccs);
}
// Remove excess Re's
$structure->headers['subject'] = Mail_Helper::removeExcessRe(@$structure->headers['subject'], true);
$t = array('issue_id' => $issue_id, 'ema_id' => $email_account_id, 'message_id' => @$structure->headers['message-id'], 'date' => Date_Helper::getCurrentDateGMT(), 'from' => @$structure->headers['from'], 'to' => @$structure->headers['to'], 'cc' => @$structure->headers['cc'], 'subject' => @$structure->headers['subject'], 'body' => @$body, 'full_email' => @$full_message, 'has_attachment' => $has_attachments, 'headers' => @$structure->headers);
// automatically associate this incoming email with a customer
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
if (!empty($structure->headers['from'])) {
try {
$contact = $crm->getContactByEmail($sender_email);
$issue_contract = $crm->getContract(Issue::getContractID($issue_id));
if ($contact->canAccessContract($issue_contract)) {
$t['customer_id'] = $issue_contract->getCustomerID();
}
} catch (CRMException $e) {
}
}
}
if (empty($t['customer_id'])) {
$t['customer_id'] = null;
}
if (Support::blockEmailIfNeeded($t)) {
return true;
}
// re-write Threading headers if needed
list($t['full_email'], $t['headers']) = Mail_Helper::rewriteThreadingHeaders($t['issue_id'], $t['full_email'], $t['headers'], 'email');
$res = Support::insertEmail($t, $structure, $sup_id);
if ($res != -1) {
Support::extractAttachments($issue_id, $structure);
// notifications about new emails are always external
$internal_only = false;
$assignee_only = false;
// special case when emails are bounced back, so we don't want a notification to customers about those
if (Notification::isBounceMessage($sender_email)) {
// broadcast this email only to the assignees for this issue
$internal_only = true;
$assignee_only = true;
}
Notification::notifyNewEmail(Auth::getUserID(), $issue_id, $t, $internal_only, $assignee_only, '', $sup_id);
// try to get usr_id of sender, if not, use system account
$usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($structure->headers['from']));
if (!$usr_id) {
$usr_id = APP_SYSTEM_USER_ID;
}
// mark this issue as updated
if (!empty($t['customer_id']) && $t['customer_id'] != null) {
Issue::markAsUpdated($issue_id, 'customer action');
} else {
if (!empty($usr_id) && $usr_id != APP_SYSTEM_USER_ID && User::getRoleByUser($usr_id, $prj_id) > User::ROLE_CUSTOMER) {
Issue::markAsUpdated($issue_id, 'staff response');
} else {
Issue::markAsUpdated($issue_id, 'user response');
}
}
// log routed email
History::add($issue_id, $usr_id, 'email_routed', 'Email routed from {from}', array('from' => $structure->headers['from']));
}
return true;
}
