$event_types = array_keys($ticket_by_type_per_month);
$legend_text = array_keys($ticket_by_type_per_month[$event_types[0]]);
}
break;
case 'ticketsByPriority':
$type_graph = 'pie';
$colors = null;
$legend = empty($_GET['legend']) ? "w" : GET('legend');
$temp_colors = array("0" => "#FFFEAF", "1" => "#FFFD00", "2" => "#FFE200", "3" => "#FFCE00", "4" => "#FFB900", "5" => "#FFA500", "6" => "#FF8C00", "7" => "#FF7700", "8" => "#DA0000", "9" => "#BB0000", "10" => "#8B0000");
$list = Incident::incidents_by_priority($conn);
if (is_array($list) && !empty($list)) {
foreach ($list as $priority => $v) {
if ($v > 0) {
$data[] = "['" . _("Priority") . " " . $priority . "'," . $v . "]";
$colors[$temp_colors[$priority]] = $temp_colors[$priority];
$links[] = Menu::get_menu_url("../incidents/index.php?priority=" . Incident::get_priority_string($priority) . "&status=not_closed", 'analysis', 'tickets', 'tickets');
}
}
if (is_array($data)) {
$data = implode(",", $data);
$colors = "'" . implode("','", $colors) . "'";
$links = "'" . implode("','", $links) . "'";
}
} else {
$data = "['" . _("No tickets") . "',0]";
$colors = '"#E9967A"';
}
break;
case 'ticketTags':
$type_graph = 'pie';
$legend = empty($_GET['legend']) ? "w" : GET('legend');
foreach ($data as $dy) {
$link = Menu::get_menu_url("/ossim/incidents/index.php?status=Closed&hmenu=Tickets&smenu=Tickets", 'analysis', 'tickets');
$links[] = $link;
}
$label = array(Util::html_entities2utf8(_("1 Day")), Util::html_entities2utf8(_("2 Days")), Util::html_entities2utf8(_("3 Days")), Util::html_entities2utf8(_("4 Days")), Util::html_entities2utf8(_("5 Days")), Util::html_entities2utf8(_("6+ Days")));
$serie = 'Amount of Tickets';
$colors = get_widget_colors(count($data));
break;
case 'ticketsByPriority':
$list = Incident::incidents_by_priority($conn, $param_filters["assets"], $param_filters["user"]);
if (is_array($list) && !empty($list)) {
foreach ($list as $priority => $v) {
if ($v > 0) {
$data[] = $v;
$label[] = _("Priority") . " " . $priority;
$link = Menu::get_menu_url("/ossim/incidents/index.php?priority=" . Incident::get_priority_string($priority) . "&status=not_closed&hmenu=Tickets&smenu=Tickets", 'analysis', 'tickets');
$links[] = $link;
}
}
}
$serie = 'Amount of Tickets';
$colors = get_widget_colors(count($data));
break;
case 'ticketTags':
$ticket_by_tags = Incident::incidents_by_tag($conn, $param_filters["assets"], $param_filters["user"]);
if (is_array($ticket_by_tags) && !empty($ticket_by_tags)) {
foreach ($ticket_by_tags as $type => $ocurrences) {
$type_short = strlen($type) > 28 ? substr($type, 0, 25) . "..." : $type;
$data[] = $ocurrences;
$label[] = _($type_short);
$link = Menu::get_menu_url("incidents/index.php?tag=" . Incident::get_id_by_tag($conn, $type) . "&status=not_closed&hmenu=Tickets&smenu=Tickets", 'analysis', 'tickets');
} else {
$transferred = false;
}
} else {
$transferred = Session::get_list($conn, "WHERE login='******'");
$transferred = count($transferred) == 1 ? $transferred[0] : false;
$transferred_name = format_user($transferred);
}
} else {
$transferred = false;
}
$descrip = $ticket->get_description();
$action = $ticket->get_action();
$status = $ticket->get_status();
$prio = $ticket->get_priority();
$prio_str = Incident::get_priority_string($prio);
$prio_box = Incident::get_priority_in_html($prio);
if ($attach = $ticket->get_attachment($conn)) {
$file_id = $attach->get_id();
$file_name = $attach->get_name();
$file_type = $attach->get_type();
}
?>
<table width="100%" cellspacing="2" align="center">
<!-- ticket head -->
<tr>
<th width="78%" nowrap='nowrap'><strong><?php
echo format_user($creator);
?>
</strong> - <?php
function get_status_details($status)
{
if ($status === null) {
$bgcolor = 'white';
$fgcolor = 'red';
$status_str = _("n/a");
} elseif ((int) $status === 0) {
$bgcolor = 'white';
$fgcolor = 'green';
$status_str = _("Ok");
} else {
$bgcolor = Incident::get_priority_bgcolor($status + 1);
$fgcolor = 'white';
$status_str = Incident::get_priority_string($status);
}
return array($fgcolor, $bgcolor, $status_str);
}
