/**
* Function to get Instance of Faq Record Model using TroubleTicket RecordModel
* @param HelpDesk_Record_Model
* @return Faq_Record_Model
*/
public static function getInstanceFromHelpDesk($parentRecordModel)
{
$recordModel = Vtiger_Record_Model::getCleanInstance('Faq');
$fieldMappingList = Faq_Record_Model::getTicketToFAQMappingFields();
foreach ($fieldMappingList as $fieldMapping) {
$ticketField = $fieldMapping['ticketField'];
$faqField = $fieldMapping['faqField'];
if (!empty($ticketField)) {
$faqData[$faqField] = $parentRecordModel->get($ticketField);
} else {
$faqData[$faqField] = $fieldMapping['defaultValue'];
}
}
$recordModel->setData($faqData);
//Updating the answer of Faq
$answer = $recordModel->get('faq_answer');
if ($answer) {
$answer = vtranslate('LBL_SOLUTION', 'Faq') . ":\r\n" . $answer;
}
$commentsList = $parentRecordModel->getCommentsList();
if ($commentsList) {
$answer .= "\r\n\r\n" . vtranslate('LBL_COMMENTS', 'Faq') . ":";
foreach ($commentsList as $comment) {
$answer .= "\r\n{$comment}";
}
}
$recordModel->set('faq_answer', $answer);
return $recordModel;
}
public function process(Vtiger_Request $request)
{
$viewer = $this->getViewer($request);
$moduleName = $request->getModule();
$record = $request->get('record');
if (!empty($record) && $request->get('isDuplicate') == true) {
$recordModel = Vtiger_Record_Model::getInstanceById($record, $moduleName);
$viewer->assign('MODE', '');
} else {
if (!empty($record)) {
$recordModel = Vtiger_Record_Model::getInstanceById($record, $moduleName);
$viewer->assign('RECORD_ID', $record);
$viewer->assign('MODE', 'edit');
} else {
$recordModel = Vtiger_Record_Model::getCleanInstance($moduleName);
$viewer->assign('MODE', '');
$parentId = $request->get('parentId');
$parentModule = $request->get('parentModule');
if ($parentId && $parentModule === 'HelpDesk') {
$parentRecordModel = Vtiger_Record_Model::getInstanceById($parentId, $parentModule);
$recordModel = Faq_Record_Model::getInstanceFromHelpDesk($parentRecordModel);
}
}
}
$moduleModel = $recordModel->getModule();
$fieldList = $moduleModel->getFields();
$requestFieldList = array_intersect_key($request->getAll(), $fieldList);
foreach ($requestFieldList as $fieldName => $fieldValue) {
$fieldModel = $fieldList[$fieldName];
if ($fieldModel->isEditable()) {
$recordModel->set($fieldName, $fieldModel->getDBInsertValue($fieldValue));
}
}
$recordStructureInstance = Vtiger_RecordStructure_Model::getInstanceFromRecordModel($recordModel, Vtiger_RecordStructure_Model::RECORD_STRUCTURE_MODE_EDIT);
$viewMode = $request->get('view_mode');
if (!empty($viewMode)) {
$viewer->assign('VIEW_MODE', $viewMode);
}
$picklistDependencyDatasource = Vtiger_DependencyPicklist::getPicklistDependencyDatasource($moduleName);
$viewer->assign('PICKIST_DEPENDENCY_DATASOURCE', Zend_Json::encode($picklistDependencyDatasource));
$mappingRelatedField = $moduleModel->getMappingRelatedField($moduleName);
$viewer->assign('MAPPING_RELATED_FIELD', Zend_Json::encode($mappingRelatedField));
$viewer->assign('RECORD_STRUCTURE_MODEL', $recordStructureInstance);
$viewer->assign('RECORD_STRUCTURE', $recordStructureInstance->getStructure());
$viewer->assign('MODULE', $moduleName);
$viewer->assign('RECORD', $recordModel);
$viewer->assign('BLOCK_LIST', $moduleModel->getBlocks());
$viewer->assign('CURRENTDATE', date('Y-n-j'));
$viewer->assign('USER_MODEL', Users_Record_Model::getCurrentUserModel());
$isRelationOperation = $request->get('relationOperation');
//if it is relation edit
$viewer->assign('IS_RELATION_OPERATION', $isRelationOperation);
if ($isRelationOperation) {
$viewer->assign('SOURCE_MODULE', $request->get('sourceModule'));
$viewer->assign('SOURCE_RECORD', $request->get('sourceRecord'));
}
$viewer->assign('MAX_UPLOAD_LIMIT_MB', Vtiger_Util_Helper::getMaxUploadSize());
$viewer->assign('MAX_UPLOAD_LIMIT', vglobal('upload_maxsize'));
$viewer->view('EditView.tpl', $moduleName);
}
public function process(Vtiger_Request $request)
{
$moduleName = $request->getModule();
$recordId = $request->get('record');
$result = array();
if (!empty($recordId)) {
$recordModel = Vtiger_Record_Model::getInstanceById($recordId, $moduleName);
$faqRecordModel = Faq_Record_Model::getInstanceFromHelpDesk($recordModel);
$answer = $faqRecordModel->get('faq_answer');
if ($answer) {
$faqRecordModel->save();
header("Location: " . $faqRecordModel->getDetailViewUrl());
} else {
header("Location: " . $faqRecordModel->getEditViewUrl() . "&parentId={$recordId}&parentModule={$moduleName}");
}
}
}