$sess->url("/SupportParts.php").$sess->add_query(array("cmd"=>"View","id"=>$db->f("id"))),
$sess->url("/SupportParts.php").$sess->add_query(array("cmd"=>"Edit","id"=>$db->f("id"))),
$sess->url("/SupportParts.php").$sess->add_query(array("cmd"=>"Delete","id"=>$db->f("id")))
);
}
printf("<tr><td colspan=2></td><td align=right>TOTAL CHARGE </td><td align=right>$%0.2f</td><td></td></tr>\n",$TotalCharge);
} */
break;
default:
$cmd = "Query";
$t = new MySupportTicketsTable();
$t->heading = 'on';
$t->add_extra = 'on';
$db = new DB_hotspot();
$db->query("select Mail from userinfo where UserName='******'");
if ($db->next_record()) {
$MyEmail = $db->f(0);
}
echo "<br><a href=\"" . $sess->url("/SupportTickets.php") . $sess->add_query(array("cmd" => "Add")) . "\">Create New Support Ticket</a> \n";
echo "<h1>Find Ticket</h1>";
extract($_REQUEST);
if ($SrchState == "Array") {
$SrchState = array();
}
if (!$assigned) {
# $assigned='me';
# if ($auth->auth["uname"]=='cams')
$assigned = 'anyone';
}
if ($assigned == 'me') {
$AssignedTo = $auth->auth["uname"];
if ($rowcount) {
$q->start_row = $startingwith;
$q->row_count = $rowcount;
}
// When we hit that page a second time, the array named
// by $base will be set and we must generate the $query.
// Ah, and don\'t set $base to "q" when $q is your Sql_Query
// object... :-)
if (isset($x)) {
$query = $q->where("x", 1);
}
if (!$query) {
$query = "id!='0'";
}
$db->query("SELECT COUNT(*) as total from SupportParts where " . $query);
$db->next_record();
if ($db->f("total") < $q->start_row - $q->row_count) {
$q->start_row = $db->f("total") - $q->row_count;
}
if ($q->start_row < 0) {
$q->start_row = 0;
}
if (!$sortorder) {
$sortorder = "id";
}
$query .= " LIMIT " . $q->start_row . "," . $q->row_count;
// In any case we must display that form now. Note that the
// "x" here and in the call to $q->where must match.
// Tag everything as a CSS "query" class.
printf($q->form("x", $t->map_cols, "query"));
printf("<hr>");
function SupportEmail($TicketNo, $OldStatus = "")
{
global $UserName, $Name, $Company, $StreetAddress, $Town, $State, $PostCode, $CO, $OtherDetail;
global $Quantity, $ProductCode, $PartNo, $Description, $Price, $Duration, $Rate, $Details, $Email, $Comment, $ByContact;
global $HomePhone, $WorkPhone, $Mobile, $Status, $ShortDesc, $EngineerEmail, $Created, $EnteredBy, $SequenceNo;
global $AssignedTo, $ByUser;
if ($TicketNo < 1) {
return false;
}
$Level = 0;
$db = new DB_hotspot();
$stf = new SupportTicketsform();
$stf->find_values($TicketNo);
$mf = new userinfoform();
$mf->find_values(UserID($UserName));
$EngineerEmail = get_email($AssignedTo);
if ($OldStatus) {
$Status = $OldStatus . "->" . $Status;
}
$subj = "Ticket: {$TicketNo}, {$Status}, {$ShortDesc}";
$Msg = "Job for: <b>{$UserName}, {$Name}</b><br>\n";
if ($StreetAddress . $Town . $State . $PostCode) {
$Msg .= "at: <b>";
if ($StreetAddress) {
$Msg .= "{$StreetAddress}, ";
}
if ($Town) {
$Msg .= "{$Town}, ";
}
if ($State) {
$Msg .= "{$State}, ";
}
if ($PostCode) {
$Msg .= "{$PostCode}";
}
$Msg .= "</b><br>\n";
}
if (isset($HomePhone)) {
$Msg .= "HomePhone: <b>{$HomePhone}</b><br>\n";
}
if (isset($WorkPhone)) {
$Msg .= "WorkPhone: <b>{$WorkPhone}</b><br>\n";
}
if (isset($Mobile)) {
$Msg .= "Mob: <b>{$Mobile}</b><br>\n";
}
if (isset($Mail)) {
$Msg .= "Email: <b>{$Mail}</b><br>\n";
}
$Msg .= "------------------------------------------------------------<br>\n";
$Msg .= "Entered By: <b>{$EnteredBy}</b><br>\n";
$Msg .= "Date: <b>{$Created}</b><br>\n";
if (isset($Location)) {
$Msg .= "Location: <b>{$Location}</b><br>\n";
}
if (isset($RoomNo)) {
$Msg .= "Room No: <b>{$RoomNo}</b><br>\n";
}
if (isset($Severity)) {
$Msg .= "Severity: <b>{$Severity}</b><br>\n";
}
if ($Level > 0) {
$Msg .= "Level: <b>{$Level}</b><br>\n";
}
$Msg .= "Description: <b>{$ShortDesc}</b> {$OtherDetail}<br>\n";
$Msg .= "------------------------------------------------------------<br>\n";
/*
$db->query("select id from SupportParts where TicketNo='".$TicketNo."'");
$sp = new SupportPartsform;
while ($db->next_record()) {
$sp->find_values($db->f(0));
$Msg .= "Part: <b>$Quantity x $ProductCode, $PartNo, $Description @ $Price</b><br>\n";
}
$db->query("select id from SupportDetails where TicketNo='".$TicketNo."'");
$sd = new SupportDetailsform;
while ($db->next_record()) {
$sd->find_values($db->f(0));
$Msg .= "Work: <b>$Duration minutes @ $Rate /hour, $Details</b><br>\n";
}
*/
$db->query("select distinct FileName from SupportFiles where TicketNo='" . $TicketNo . "'");
while ($db->next_record()) {
$Msg .= "Attachment: http://os.{$CO}.com.au/files/{$TicketNo}/" . $db->f(0) . "<br>\n";
}
$db->query("select id from SupportComments where TicketNo='" . $TicketNo . "'");
$sc = new SupportCommentsform();
while ($db->next_record()) {
$sc->find_values($db->f(0));
$mf->find_values($ByContact);
$Msg .= "Comment by <b>{$ByUser}:</b> ";
$Msg .= str_replace('" src="/candy/', '" src="http://os.' . $CO . '.com.au/candy/', $Comment);
$Msg .= "<br>\n";
}
$url = "https://os.{$CO}.com.au/SupportTickets.php?cmd=View&id=" . $TicketNo;
$Msg .= "<a href='{$url}'>{$url}</a><br>\n";
$hdrs = "From: ticket+{$TicketNo}@{$CO}.net.au";
if ($EngineerEmail) {
$hdrs .= "\r\nTo: {$EngineerEmail}";
}
htmlMail("info@{$CO}.com.au", $subj, $Msg, $hdrs);
//, $text="", $name="", $type="Application/Octet-Stream", $data="", $name2="", $display2="")
echo "<pre>";
echo $hdrs;
echo $subj;
echo "\n";
echo $Msg;
echo "</pre>";
}