arCriticality["<?php echo $sid; ?> "]=Array(<?php $rs = CTicket::GetRefBookValues("K", $sid); echo "Array('NOT_REF', ' ')"; while ($ar = $rs->Fetch()) { echo ", Array('" . AddSlashes(htmlspecialcharsbx($ar["REFERENCE_ID"])) . "', '" . AddSlashes(htmlspecialcharsbx($ar["REFERENCE"])) . "')"; } ?> ); arCategory["<?php echo $sid; ?> "]=Array(<?php $rs = CTicket::GetRefBookValues("C", $sid); echo "Array('NOT_REF', ' ')"; while ($ar = $rs->Fetch()) { echo ", Array('" . AddSlashes(htmlspecialcharsbx($ar["REFERENCE_ID"])) . "', '" . AddSlashes(htmlspecialcharsbx($ar["REFERENCE"])) . "')"; } ?> ); <?php } } ?> function DictionaryList(site_id) { var select_index; var arrList = Array(); var arrValues = Array();
if (strSourceValue!="NOT_REF") { document.getElementById("OWNER_SID").disabled = false; document.getElementById("OWNER_SID").style.display = "inline"; } } //--> </SCRIPT> <tr valign="middle"> <td width="20%" nowrap><?php echo GetMessage("SUP_SOURCE") . " / " . GetMessage("SUP_FROM"); ?> </td> <td width="80%" nowrap><?php echo SelectBox("SOURCE_ID", CTicket::GetRefBookValues("SR", $arTicket["LID"]), "< web >", $str_SOURCE_ID, "OnChange=SelectSource() "); ?> <input type="text" size="12" name="OWNER_SID" id="OWNER_SID" value="<?php echo $str_OWNER_SID; ?> "><?php echo FindUserID("OWNER_USER_ID", $str_OWNER_USER_ID); ?> </td> </tr> <SCRIPT LANGUAGE="JavaScript"> <!-- SelectSource(); //--> </SCRIPT> <tr valign="top">
$w_subject = ""; $db_res = CEventMessage::GetList($o, $b, array("EVENT_NAME" => "TICKET_NEW || TICKET_CHANGE", "LID" => $MAILBOX_LID)); while ($ar_res = $db_res->Fetch()) { $ar_res["SUBJECT"] = preg_quote($ar_res["SUBJECT"], "/"); $ar_res["SUBJECT"] = str_replace("#ID#", "([0-9]+)", $ar_res["SUBJECT"]); $ar_res["SUBJECT"] = preg_replace("/#[-A-Z_0-9]+#/i", ".*?", $ar_res["SUBJECT"]); $w_subject .= $ar_res["SUBJECT"] . "\r\n"; } $W_SUPPORT_SUBJECT = $w_subject; } ?> <textarea name="W_SUPPORT_SUBJECT" cols="45" rows="3" class="typearea" wrap="off"><?php echo htmlspecialchars($W_SUPPORT_SUBJECT); ?> </textarea></font></td> </tr> <tr valign="top"> <td align="right"><font class="tablefieldtext"><?php echo GetMessage("SUPPORT_MAIL_ADD_TO_CATEORY"); ?> </font></td> <td valign="top"><font class="tablebodytext"> <?php echo SelectBox("W_SUPPORT_CATEGORY", CTicket::GetRefBookValues("C", $MAILBOX_LID), "(" . GetMessage("SUPPORT_MAIL_ADD_TO_CATEGORY_N") . ")", $W_SUPPORT_CATEGORY); ?> </font></td> </tr> <?php }