/**
* Ticket listing.
*/
public function indexAction()
{
// Only get the current projects tickets
$tickets = ticketQuery()->where('t.project_id = ?')->setParameter(0, $this->currentProject['id']);
// Sort tickets by the projects sorting setting or by the users selection
$this->sortTickets($tickets);
// Filter tickets
$filter = new TicketFilterQuery($tickets, $this->getFilters());
$queryString = $filter->query;
// Paginate tickets
$pagination = new Pagination(Request::$query->get('page', 1), setting('tickets_per_page'), $tickets->execute()->rowCount(), $filter->query);
if ($pagination->paginate) {
$tickets->setFirstResult($pagination->limit);
$tickets->setMaxResults(setting('tickets_per_page'));
}
// Fetch all tickets
$tickets = $tickets->execute()->fetchAll();
return $this->respondTo(function ($format) use($filter, $tickets, $pagination) {
if ($format == 'html') {
return $this->render('ticket_listing/index.phtml', ['filters' => $filter->filters, 'columns' => $this->getColumns(), 'tickets' => $tickets, 'pagination' => $pagination]);
} elseif ($format == 'json') {
return $this->jsonResponse(['page' => (int) $pagination->page, 'total_pages' => (int) $pagination->totalPages, 'filters' => $filter->filters, 'tickets' => $tickets]);
}
});
}
/**
* Update ticket.
*
* @param integer $id id matching ticket_id
*/
public function updateAction($id)
{
if (!$this->hasPermission('update_tickets') || !$this->hasPermission('comment_on_tickets')) {
return $this->show403();
}
// Fetch the ticket, but filter it by ticket_id and project_id
$ticket = ticketQuery()->addSelect('t.*')->where('t.ticket_id = ?')->andWhere('t.project_id = ?')->setParameter(0, $id)->setParameter(1, $this->currentProject['id'])->fetch();
if ($this->hasPermission('update_tickets')) {
$data = $this->ticketParamsUpdate();
$changes = $this->makeChanges($ticket, $data);
} else {
$data = [];
$changes = [];
}
if ($this->hasPermission('comment_on_tickets')) {
$comment = empty(Request::$post->get('comment')) ? null : Request::$post->get('comment');
}
if (count($changes) || Request::$post->get('comment')) {
$update = new TicketHistory(['user_id' => $this->currentUser['id'], 'ticket_id' => $ticket['id'], 'changes' => count($changes) ? $changes : null, 'comment' => isset($comment) ? $comment : null]);
$ticket->set($data);
if ($ticket->validate()) {
$ticket->save();
$update->save();
// Which action is being performed?
$status = Status::find($ticket->status_id)->name;
if (!count($changes)) {
$action = 'ticket_comment';
$status = null;
} elseif ($ticket->isClosing) {
$action = 'ticket_closed';
} elseif ($ticket->isReopening) {
$action = 'ticket_reopened';
} else {
$action = 'ticket_updated';
$status = null;
}
$timeline = Timeline::updateTicketEvent($this->currentUser, $ticket, $action, $status);
$timeline->save();
return $this->redirectTo('ticket', ['pslug' => $this->currentProject['slug'], $ticket['ticket_id']]);
} else {
$this->set('ticketModel', $ticket);
return $this->render('tickets/update.phtml', ['ticket' => $ticket]);
}
} else {
return $this->redirectTo('ticket', ['pslug' => $this->currentProject['slug'], $ticket['ticket_id']]);
}
}
/**
* Get tickets.
*
* @param array $ids
*
* @return array
*/
protected function getTickets($ids)
{
if (!count($ids)) {
return;
}
$query = ticketQuery();
$query->andWhere($query->expr()->in('t.id', $ids));
$tickets = [];
foreach ($query->execute()->fetchAll() as $ticket) {
$tickets[$ticket['id']] = $ticket;
}
return $tickets;
}
/**
* Get rows from the specified table.
*
* @param array $ids
*
* @return array
*/
protected function getRows($table, $ids)
{
if (!count($ids)) {
return;
}
if ($table === 'tickets') {
$query = ticketQuery();
$query->andWhere($query->expr()->in('t.id', $ids));
} else {
$query = queryBuilder()->select('*')->from($this->db->prefix . $table);
$query->where($query->expr()->in('id', $ids));
}
$rows = [];
foreach ($query->execute()->fetchAll() as $row) {
$rows[$row['id']] = $row;
}
return $rows;
}
