/**
* Оставить отзыв к диалогу с консультантом
*
* @param integer $e1 Баллы (от 1 до 5)за "Ожидание ответа"
* @param integer $e2 Баллы (от 1 до 5)за "Доступное содержание"
* @param integer $e3 Баллы (от 1 до 5)за "Общее впечатление"
* @param string $wish Пожелание
*
* @return string Возможная ошибка
*/
public function Evaluate($e1, $e2, $e3, $wish)
{
if (empty($this->dialog)) {
return 'Указанного обращения не существует или вы уже оставили отзыв.';
}
global $DB;
$count = $DB->val("SELECT COUNT(*) FROM webim WHERE thread = ?", $this->thread);
if ($count) {
return 'Указанного обращения не существует или вы уже оставили отзыв.';
}
$e1 = intval($e1);
$e2 = intval($e2);
$e3 = intval($e3);
$wish = trim($wish);
$dialog = '';
foreach ($this->dialog as $row) {
$name = $row['client'] ? $row['client'] . ': ' : ($row['operator'] ? $row['operator'] . ': ' : '');
$dialog .= "[" . $row['time'] . "] " . $name . $row['message'] . "\n\n";
}
$aData = array('thread' => $this->thread, 'user_id' => !empty($this->clientid) ? $this->clientid : NULL, 'user_name' => $this->client, 'operator_id' => !empty($this->operatorid) ? $this->operatorid : NULL, 'operator_name' => $this->operator, 'dialog' => $dialog, 'evaluation1' => $e1, 'evaluation2' => $e2, 'evaluation3' => $e3, 'wish' => !empty($wish) ? $wish : NULL);
$DB->insert('webim', $aData);
// уведомляем консультанта о факте оценки в его диалоге
if (!$DB->error) {
$this->_webimConnect();
$mRes = mysql_query("INSERT INTO chatmessage (threadid, kind, message, created) \n VALUES ('{$this->thread}', '3', 'Пользователь поставил вам оценку', '" . date('Y-m-d H:i:s') . "')", $this->_webimConn);
require_once $_SERVER['DOCUMENT_ROOT'] . '/webim/classes/config.php';
require_once $_SERVER['DOCUMENT_ROOT'] . '/webim/classes/functions.php';
$filename = $this->thread . HAS_MESSAGES_OPERATOR_FILE_POSTFIX;
$filename = ONLINE_FILES_DIR . DIRECTORY_SEPARATOR . substr(md5($filename), 0, 1) . DIRECTORY_SEPARATOR . $filename;
set_has_threads($filename);
}
return $DB->error;
}
function createNewThread()
{
$extAddr = Browser::GetExtAddr();
$remoteHost = !empty($_SERVER['REMOTE_HOST']) ? $_SERVER['REMOTE_HOST'] : $extAddr;
$visitSessionId = VisitSession::GetInstance()->updateCurrentOrCreateSession();
$params = array();
$params['visitsessionid'] = $visitSessionId;
$params['lastpingvisitor'] = null;
// $canChangeName = Visitor::getInstance()->canVisitorChangeName();
// if (!empty($_REQUEST['visitorname']) && $canChangeName) {
// Visitor::getInstance()->setVisitorNameCookie($_REQUEST['visitorname']);
// $params['visitorname'] = $_REQUEST['visitorname'];
// }
$operatorid = verify_param('operatorid', "/^(\\d)\$/");
$departmentkey = verify_param('departmentkey', "/^\\w+\$/");
$autoinviteid = verify_param('autoinviteid', "/^\\d+\$/");
if (!empty($departmentkey)) {
$department = MapperFactory::getMapper('Department')->getByDepartmentKey($departmentkey);
$params['departmentid'] = $department['departmentid'];
}
// else {
// $departments = MapperFactory::getMapper("Department")->enumDepartments(Resources::getCurrentLocale());
//
// if (count($departments) == 1) {
// $params['departmentid'] = $departments[0]['departmentid'];
// }
// }
//
$startThreadState = null;
if (!empty($operatorid) && ($operator = Operator::GetOperatorById($operatorid))) {
$params['nextoperatorid'] = $operator['operatorid'];
$startThreadState = STATE_LOADING_FOR_EXACT_OPERATOR;
} else {
$startThreadState = STATE_LOADING;
}
$thread = Thread::getInstance()->CreateThread(Resources::getCurrentLocale(), $startThreadState, $params);
VisitSession::GetInstance()->UpdateVisitSession($visitSessionId, array('hasthread' => 1));
set_has_threads(HAS_THREADS_FILE);
// если пользователь не ввел email, то по умолчанию сообщаем email с основной базы
if (empty($_REQUEST['email']) && !empty($_SESSION['uid'])) {
$_REQUEST['email'] = $GLOBALS['DB']->val('SELECT email FROM users WHERE uid = ?', $_SESSION['uid']);
}
Thread::getInstance()->sendFirstMessageWithVisitorInfo($thread, $_REQUEST);
if (!empty($autoinviteid)) {
Thread::getInstance()->sendAutoIniviteTextToOperator($thread, $autoinviteid);
}
$visitor = GetVisitorFromRequestAndSetCookie();
$opener = Thread::getInstance()->getOpenerWithTitle();
VisitSession::GetInstance()->setVisitSessionCurrentPage($visitor['id'], $opener[0], $opener[1]);
if (!empty($_REQUEST['message'])) {
$v = GetVisitorFromRequestAndSetCookie();
$hash = array();
$hash['sendername'] = $v['name'];
$hash['message'] = $_REQUEST['message'];
ThreadProcessor::getInstance()->ProcessThread($thread['threadid'], 'visitor_message', $hash);
}
if (!empty($email) || !empty($phone)) {
Thread::getInstance()->PostMessage($thread['threadid'], KIND_FOR_AGENT, Resources::get('start.chat.info', array($email, $phone)));
}
// MapperFactory::getMapper("Thread")->incrementVisitorMessageCount($threadid);
return $thread;
}
function setThreadHasMessagesForVisitor($threadid)
{
set_has_threads(self::getVisitorHasMesagesFilename($threadid));
}
