break;
case 'solution':
$slatarget = $servicelevel->resolution_days * $working_day_mins;
break;
default:
$slaremain = 0;
$slatarget = 0;
}
if ($slatarget > 0) {
$slaremain = $slatarget - $target->since;
} else {
$slaremain = 0;
}
$targettype = target_type_name($target->type);
// Get next review time
$reviewsince = incident_get_next_review($incidentid);
// time since last review in minutes
$reviewtarget = $servicelevel->review_days * $working_day_mins;
// how often reviews should happen in minutes
if ($reviewtarget > 0) {
$reviewremain = $reviewtarget - $reviewsince;
} else {
$reviewremain = 0;
}
// Color the title bar according to the SLA and priority
$class = '';
if ($slaremain != 0 and $incident->status != 2) {
if ($slaremain - $slatarget * ((100 - $CONFIG['notice_threshold']) / 100) < 0) {
$class = 'notice';
}
if ($slaremain - $slatarget * ((100 - $CONFIG['urgent_threshold']) / 100) < 0) {
$slatarget = $servicelevel->action_plan_mins;
break;
case 'solution':
$slatarget = $servicelevel->resolution_days * $working_day_mins;
break;
default:
$slaremain = 0;
$slatarget = 0;
}
if ($slatarget > 0) {
$slaremain = $slatarget - $target->since;
} else {
$slaremain = 0;
}
// Get next review time
$reviewsince = incident_get_next_review($incidents['id']);
// time since last review in minutes
$reviewtarget = $servicelevel->review_days * 1440;
// how often reviews should happen in minutes
if ($reviewtarget > 0) {
$reviewremain = $reviewtarget - $reviewsince;
} else {
$reviewremain = 0;
}
// Remove Tags from update Body
$update_body = parse_updatebody($update_body);
$update_user = user_realname($update_userid, TRUE);
// ======= Row Colors / Shading =======
// Define Row Shading lowest to highest priority so that unimportant colors are overwritten by important ones
switch ($queue) {
case 1: