$date_input = '';
}
/* Any errors? */
if (strlen($hesk_error_buffer)) {
hesk_process_messages($hesk_error_buffer, 'NOREDIRECT');
}
/* This will handle error, success and notice messages */
$handle = hesk_handle_messages();
# echo "$sql<br/>";
// That's all the SQL we need for count
$sql_count .= $sql;
$sql = $sql_final . $sql;
/* Prepare variables used in search and forms */
require_once HESK_PATH . 'inc/prepare_ticket_search.inc.php';
/* If there has been an error message skip searching for tickets */
if ($handle !== FALSE) {
$href = 'find_tickets.php';
require_once HESK_PATH . 'inc/ticket_list.inc.php';
}
?>
<br/><br/>
<?php
/* Clean unneeded session variables */
hesk_cleanSessionVars('hide');
/* Show the search form */
require_once HESK_PATH . 'inc/show_search_form.inc.php';
/* Print footer */
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
function print_login()
{
global $hesk_settings, $hesklang;
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['admin_login'];
require_once HESK_PATH . 'inc/header.inc.php';
if (hesk_isREQUEST('notice')) {
hesk_process_messages($hesklang['session_expired'], 'NOREDIRECT');
}
if (!isset($_SESSION['a_iserror'])) {
$_SESSION['a_iserror'] = array();
}
?>
<div class="loginError"><?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
</div>
<div>
<div class="panel panel-default form-signin">
<div class="panel-heading">
<h4><span <?php
echo $iconDisplay;
?>
><span class="mega-octicon octicon-sign-in"></span> </span><?php
echo $hesklang['admin_login'];
?>
</a></h4>
</div>
<div class="panel-body">
<form class="form-signin form-horizontal" role="form" action="index.php" method="post" name="form1">
<?php
if (in_array('pass', $_SESSION['a_iserror'])) {
echo '<div class="form-group has-error">';
} else {
echo '<div class="form-group">';
}
?>
<label for="user" class="col-sm-4 control-label"><?php
echo $hesklang['username'];
?>
:</label>
<div class="col-sm-8">
<?php
if (defined('HESK_USER')) {
$savedUser = HESK_USER;
} else {
$savedUser = hesk_htmlspecialchars(hesk_COOKIE('hesk_username'));
}
$is_1 = '';
$is_2 = '';
$is_3 = '';
$remember_user = hesk_POST('remember_user');
if ($hesk_settings['autologin'] && (isset($_COOKIE['hesk_p']) || $remember_user == 'AUTOLOGIN')) {
$is_1 = 'checked="checked"';
} elseif (isset($_COOKIE['hesk_username']) || $remember_user == 'JUSTUSER') {
$is_2 = 'checked="checked"';
} else {
$is_3 = 'checked="checked"';
}
if ($hesk_settings['list_users']) {
echo '<select class="form-control" name="user">';
$res = hesk_dbQuery('SELECT `user` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'users` ORDER BY `user` ASC');
while ($row = hesk_dbFetchAssoc($res)) {
$sel = strtolower($savedUser) == strtolower($row['user']) ? 'selected="selected"' : '';
echo '<option value="' . $row['user'] . '" ' . $sel . '>' . $row['user'] . '</option>';
}
echo '</select>';
} else {
echo '<input class="form-control" type="text" name="user" size="35" placeholder="' . htmlspecialchars($hesklang['username']) . '" value="' . $savedUser . '" />';
}
?>
</div>
</div>
<?php
if (in_array('pass', $_SESSION['a_iserror'])) {
echo '<div class="form-group has-error">';
} else {
echo '<div class="form-group">';
}
?>
<label for="pass" class="col-sm-4 control-label"><?php
echo $hesklang['pass'];
?>
:</label>
<div class="col-sm-8">
<input type="password" class="form-control" id="pass" name="pass" size="35" placeholder="<?php
echo htmlspecialchars($hesklang['pass']);
?>
" />
</div>
</div>
<?php
if ($hesk_settings['secimg_use'] == 2) {
// SPAM prevention verified for this session
if (isset($_SESSION['img_a_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['a_iserror']) && in_array('mysecnum', $_SESSION['a_iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
"
}
};
</script>
<?php
require_once HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo '<div class="form-group"><div class="col-md-8 col-md-offset-4">';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
echo '</div></div>';
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="form-group">
<div class="col-md-8 col-md-offset-4">
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
</div>
</div>
<?php
} else {
echo '<div class="form-group"><div class="col-md-8 col-md-offset-4">';
$cls = in_array('mysecnum', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="' . HESK_PATH . 'print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'' . HESK_PATH . 'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="' . HESK_PATH . 'img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
echo '</div></div>';
}
}
// End if $hesk_settings['secimg_use'] == 2
if ($hesk_settings['autologin']) {
?>
<div class="form-group">
<div class="col-md-offset-4 col-md-8">
<div class="radio">
<label><input type="radio" name="remember_user" value="AUTOLOGIN" <?php
echo $is_1;
?>
/> <?php
echo $hesklang['autologin'];
?>
</label>
</div>
<div class="radio">
<label><input type="radio" name="remember_user" value="JUSTUSER" <?php
echo $is_2;
?>
/> <?php
echo $hesklang['just_user'];
?>
</label>
</div>
<div class="radio">
<label><input type="radio" name="remember_user" value="NOTHANKS" <?php
echo $is_3;
?>
/> <?php
echo $hesklang['nothx'];
?>
</label>
</div>
</div>
</div>
<?php
} else {
?>
<div class="form-group">
<div class="col-md-offset-4 col-md-8">
<div class="checkbox">
<label><input type="checkbox" name="remember_user" value="JUSTUSER" <?php
echo $is_2;
?>
/> <?php
echo $hesklang['remember_user'];
?>
</label>
</div>
</div>
</div>
<?php
}
// End if $hesk_settings['autologin']
?>
<div class="form-group">
<div class="col-md-offset-4 col-md-8">
<input type="submit" value="<?php
echo $hesklang['click_login'];
?>
" class="btn btn-default" />
<input type="hidden" name="a" value="do_login" />
<?php
if (hesk_isREQUEST('goto') && ($url = hesk_REQUEST('goto'))) {
echo '<input type="hidden" name="goto" value="' . $url . '" />';
}
// Do we allow staff password reset?
if ($hesk_settings['reset_pass']) {
echo '<br /> <br /><a href="password.php" class="smaller">' . $hesklang['fpass'] . '</a>';
}
?>
</div>
</div>
</form>
</div>
</div>
</div>
<p> </p>
<?php
hesk_cleanSessionVars('a_iserror');
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
/* This will handle error, success and notice messages */
hesk_handle_messages();
/* Show a message? */
if ($action == 'read') {
show_message();
}
/* Hide list of messages? */
if (!isset($_SESSION['hide']['list'])) {
mail_list_messages();
}
// END hide list of messages
/* Show new message form */
show_new_form();
/* Clean unneeded session variables */
hesk_cleanSessionVars('hide');
hesk_cleanSessionVars('mail');
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
/*** START FUNCTIONS ***/
function mail_delete()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check();
$ids = mail_get_ids();
if ($ids) {
foreach ($ids as $id) {
/* If both correspondents deleted the mail remove it from database, otherwise mark as deleted by this user */
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mail` SET `deletedby`='" . intval($_SESSION['id']) . "' WHERE `id`='" . intval($id) . "' AND (`to`='" . intval($_SESSION['id']) . "' OR `from`='" . intval($_SESSION['id']) . "') AND `deletedby`=0 LIMIT 1");
if (hesk_dbAffectedRows() != 1) {
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mail` WHERE `id`='" . intval($id) . "' AND (`to`='" . intval($_SESSION['id']) . "' OR `from`='" . intval($_SESSION['id']) . "') AND `deletedby`!=0 LIMIT 1");
function update_profile()
{
global $hesk_settings, $hesklang, $can_view_unassigned;
/* A security check */
hesk_token_check('POST');
$sql_pass = '';
$sql_username = '';
$hesk_error_buffer = '';
$newvar['new']['name'] = hesk_input(hesk_POST('name')) or $hesk_error_buffer .= '<li>' . $hesklang['enter_your_name'] . '</li>';
$newvar['new']['email'] = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer = '<li>' . $hesklang['enter_valid_email'] . '</li>';
$newvar['new']['signature'] = hesk_input(hesk_POST('signature'));
$newvar['new']['user'] = hesk_input(hesk_POST('user'));
$newvar['new']['address'] = hesk_input(hesk_POST('address'));
$newvar['new']['phonenumber'] = hesk_input(hesk_POST('phonenumber'));
$newvar['new']['poz_detyres'] = hesk_input(hesk_POST('poz_detyres'));
/* Signature */
if (strlen($newvar['new']['signature']) > 1000) {
$hesk_error_buffer .= '<li>' . $hesklang['signature_long'] . '</li>';
}
$sql_username = "******" . hesk_dbEscape($newvar['new']['user']) . "'";
/* Change password? */
$newpass_cl = hesk_input(hesk_POST('newpass_cl'));
$passlen = strlen($newpass_cl);
if ($passlen > 0) {
/* At least 5 chars? */
if ($passlen < 5) {
$hesk_error_buffer .= '<li>' . $hesklang['password_not_valid'] . '</li>';
} else {
$newpass2_cl = hesk_input(hesk_POST('newpass2_cl'));
if ($newpass_cl != $newpass2_cl) {
$hesk_error_buffer .= '<li>' . $hesklang['passwords_not_same'] . '</li>';
} else {
$v = hesk_Pass2Hash($newpass_cl);
if ($v == '499d74967b28a841c98bb4baaabaad699ff3c079') {
define('WARN_PASSWORD', true);
}
$sql_pass = '******'' . $v . '\'';
}
}
}
$id = hesk_input(hesk_POST('userid'));
/* Any errors? */
if (strlen($hesk_error_buffer)) {
/* Process the session variables */
$newvar['new'] = hesk_stripArray($newvar['new']);
$hesk_error_buffer = $hesklang['rfm'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
//hesk_process_messages($hesk_error_buffer,'NOREDIRECT');
}
//else
//{
$query = "UPDATE " . hesk_dbEscape($hesk_settings['db_pfix']) . "clients SET \n\t\t\tname='" . hesk_dbEscape($newvar['new']['name']) . "', \n\t\t\temail='" . hesk_dbEscape($newvar['new']['email']) . "', \n\t\t\tuser='******'new']['user']) . "',\n\t\t\taddress='" . hesk_dbEscape($newvar['new']['address']) . "',\n\t\t\tphonenumber='" . hesk_dbEscape($newvar['new']['phonenumber']) . "',\n\t\t\tpoz_detyres='" . hesk_dbEscape($newvar['new']['poz_detyres']) . "',\n\t\t\tsignature='" . hesk_dbEscape($newvar['new']['signature']) . "'\n\t\t\t{$sql_pass}\n\t\t\tWHERE id=" . $id . " LIMIT 1";
/* Update database */
$result = hesk_dbQuery($query);
/* Process the session variables */
$newvar['new'] = hesk_stripArray($newvar['new']);
$tmp = $_SESSION['id']['id'];
$_SESSION['id'] = $newvar['new'];
$_SESSION['id']['id'] = $tmp;
/* Update session variables */
/*foreach ($newvar['new'] as $k => $v)
{
$_SESSION[$k] = $v;
}*/
unset($newvar['new']);
hesk_cleanSessionVars('as_notify');
hesk_process_messages($hesklang['profile_updated_success'], 'client_profile.php', 'SUCCESS');
// }
}
echo $hesklang['asss2'];
?>
</label>
</div>
<?php
}
?>
</div>
</div>
<!-- Submit -->
<div class="container">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="btn btn-default submit-new-ticket-btn" />
</div>
</form><!-- END FORM -->
</div>
</div><!-- end insert-new-ticket -->
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
function print_add_ticket()
{
global $hesk_settings, $hesklang;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Varibles for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) && !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
//box hijau
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php
hesk_showTopBar($hesklang['submit_ticket']);
?>
</td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<a href="<?php
echo $hesk_settings['hesk_url'];
?>
" class="smaller"><?php
echo $hesk_settings['hesk_title'];
?>
</a>
> <?php
echo $hesklang['submit_ticket'];
?>
</span></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
//table ni yang box untuk form
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<!-- START FORM -->
<p style="text-align:center"><?php
echo $hesklang['use_form_below'];
?>
<font class="important"> *</font></p>
<form method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data">
<!-- Contact info -->
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['name'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="name" size="40" maxlength="30" value="<?php
if (isset($_SESSION['c_name'])) {
echo stripslashes(hesk_input($_SESSION['c_name']));
}
?>
" <?php
if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="email" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email'])) {
echo stripslashes(hesk_input($_SESSION['c_email']));
}
?>
" <?php
if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
}
?>
<?php
if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
}
?>
/></td>
</tr>
<?php
if ($hesk_settings['confirm_email']) {
?>
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['confemail'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="email2" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
}
?>
" <?php
if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<?php
}
// End if $hesk_settings['confirm_email']
?>
</table>
<div id="email_suggestions"></div>
<hr />
<!-- Department and priority -->
<?php
$is_table = 0;
hesk_load_database_functions();
// Get categories
hesk_dbConnect();
$res = hesk_dbQuery("SELECT `id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' ORDER BY `cat_order` ASC");
if (hesk_dbNumRows($res) == 1) {
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="' . $row['id'] . '" />';
} elseif (hesk_dbNumRows($res) < 1) {
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
} else {
// List available categories
$is_table = 1;
?>
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['category'];
?>
: <font class="important">*</font></td>
<td width="80%"><select name="category" <?php
if (in_array('category', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '<option value="' . $row['id'] . '"' . ($_SESSION['c_category'] == $row['id'] ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select></td>
</tr>
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
if (!$is_table) {
echo '<table border="0" width="100%">';
$is_table = 1;
}
?>
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['priority'];
?>
: <font class="important">*</font></td>
<td width="80%"><select name="priority" <?php
if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['low'];
?>
</option>
<option value="2" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['medium'];
?>
</option>
<option value="1" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['high'];
?>
</option>
</select></td>
</tr>
<?php
}
/* Need to close the table? */
if ($is_table) {
echo '</table> <hr />';
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($print_table == 0) {
echo '<table border="0" width="100%">';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></td>
</tr>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</table> <hr />';
$print_table = 0;
}
?>
<!-- END CUSTOM BEFORE -->
<!-- ticket info -->
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['subject'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="subject" size="40" maxlength="40" value="<?php
if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
}
?>
" <?php
if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<tr>
<td style="text-align:right" width="150" valign="top"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></td>
<td width="80%"><textarea name="message" rows="12" cols="60" <?php
if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
}
?>
</textarea>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers']) {
?>
<div id="kb_suggestions" style="display:none">
<br /> <br />
<img src="img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom" /> <i><?php
echo $hesklang['lkbs'];
?>
</i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
</td>
</tr>
</table>
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($print_table == 0) {
echo '
<hr />
<table border="0" width="100%">
';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></td>
</tr>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</table>';
$print_table = 0;
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<hr />
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150" valign="top"><?php
echo $hesklang['attachments'];
?>
:</td>
<td width="80%" valign="top">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$cls = $i == 1 && in_array('attachments', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' /><br />';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</td>
</tr>
</table>
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use']) {
?>
<hr />
<!-- Security checks -->
<table border="0" width="100%">
<?php
if ($hesk_settings['question_use']) {
?>
<tr>
<td style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_q'];
?>
<font class="important">*</font></td>
<td width="80%">
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesk_settings['question_ask'] . '<br /><input type="text" name="question" size="20" value="' . $value . '" ' . $cls . ' />';
?>
<br />
</td>
</tr>
<?php
}
if ($hesk_settings['secimg_use']) {
?>
<tr>
<td style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_i'];
?>
<font class="important">*</font></td>
<td width="80%">
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['iserror']) && in_array('mysecnum', $_SESSION['iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
</td>
</tr>
<?php
}
?>
</table>
<?php
}
?>
<!-- Submit -->
<?php
if ($hesk_settings['submit_notice']) {
?>
<hr />
<div align="center">
<table border="0">
<tr>
<td>
<b><?php
echo $hesklang['before_submit'];
?>
</b>
<ul>
<li><?php
echo $hesklang['all_info_in'];
?>
.</li>
<li><?php
echo $hesklang['all_error_free'];
?>
.</li>
</ul>
<b><?php
echo $hesklang['we_have'];
?>
:</b>
<ul>
<li><?php
echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']) . ' ' . $hesklang['recorded_ip'];
?>
</li>
<li><?php
echo $hesklang['recorded_time'];
?>
</li>
</ul>
<p align="center"><input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /></p>
</td>
</tr>
</table>
</div>
<?php
} else {
?>
<br /> <br />
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"> </td>
<td width="80%"><input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /><br />
<br /> </td>
</tr>
</table>
<?php
}
// End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
<!-- END FORM -->
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
}
$k++;
}
// End while
?>
</table>
</div>
<?php
}
?>
<p> </p>
<p> </p>
<p> </p>
<?php
hesk_cleanSessionVars(array('new_sm', 'preview_sm', 'edit_sm'));
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
/*** START FUNCTIONS ***/
function save_sm()
{
global $hesk_settings, $hesklang, $listBox;
global $hesk_error_buffer;
// A security check
# hesk_token_check('POST');
$hesk_error_buffer = array();
// Get service messageID
$id = intval(hesk_POST('id')) or hesk_error($hesklang['sm_e_id']);
$style = intval(hesk_POST('style', 0));
if ($style > 4 || $style < 0) {
$style = 0;
function print_login()
{
global $hesk_settings, $hesklang;
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['admin_login'];
require_once HESK_PATH . 'inc/header.inc.php';
if (hesk_isREQUEST('notice')) {
hesk_process_messages($hesklang['session_expired'], 'NOREDIRECT');
}
if (!isset($_SESSION['a_iserror'])) {
$_SESSION['a_iserror'] = array();
}
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="../img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php
echo $hesklang['login'];
?>
</td>
<td width="3"><img src="../img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<?php
echo $hesklang['admin_login'];
?>
</span></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<br />
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<br />
<div align="center">
<table border="0" cellspacing="0" cellpadding="0" width="<?php
echo $hesk_settings['secimg_use'] == 2 ? '60' : '50';
?>
% ">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<form action="index.php" method="post" name="form1">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="60" style="text-align:center"><img src="../img/login.png" alt="" width="24" height="24" /></td>
<td>
<p><b><?php
echo $hesklang['admin_login'];
?>
</a></b></p>
</td>
</tr>
<tr>
<td width="60"> </td>
<td> </td>
</tr>
<tr>
<td width="60"> </td>
<td><?php
echo $hesklang['username'];
?>
:<br />
<?php
$cls = in_array('user', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
if (defined('HESK_USER')) {
$savedUser = HESK_USER;
} else {
$savedUser = hesk_htmlspecialchars(hesk_COOKIE('hesk_username'));
}
$is_1 = '';
$is_2 = '';
$is_3 = '';
$remember_user = hesk_POST('remember_user');
if ($hesk_settings['autologin'] && (isset($_COOKIE['hesk_p']) || $remember_user == 'AUTOLOGIN')) {
$is_1 = 'checked="checked"';
} elseif (isset($_COOKIE['hesk_username']) || $remember_user == 'JUSTUSER') {
$is_2 = 'checked="checked"';
} else {
$is_3 = 'checked="checked"';
}
if ($hesk_settings['list_users']) {
echo '<select name="user" ' . $cls . '>';
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'users` ORDER BY `user` ASC');
while ($row = hesk_dbFetchAssoc($res)) {
$sel = strtolower($savedUser) == strtolower($row['user']) ? 'selected="selected"' : '';
echo '<option value="' . $row['user'] . '" ' . $sel . '>' . $row['user'] . '</option>';
}
echo '</select>';
} else {
echo '<input type="text" name="user" size="35" value="' . $savedUser . '" ' . $cls . ' />';
}
?>
</td>
</tr>
<tr>
<td width="60"> </td>
<td> </td>
</tr>
<tr>
<td width="60"> </td>
<td><?php
echo $hesklang['pass'];
?>
:<br /><input type="password" name="pass" size="35" <?php
if (in_array('pass', $_SESSION['a_iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<?php
if ($hesk_settings['secimg_use'] == 2) {
?>
<tr>
<td width="60"> </td>
<td>
<hr />
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_a_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use']) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['a_iserror']) && in_array('mysecnum', $_SESSION['a_iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require_once HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, $hesk_settings['recaptcha_ssl']);
} else {
$cls = in_array('mysecnum', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="' . HESK_PATH . 'print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'' . HESK_PATH . 'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="' . HESK_PATH . 'img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
<hr />
</td>
</tr>
<?php
} else {
?>
<tr>
<td width="60"> </td>
<td> </td>
</tr>
<?php
}
// End if $hesk_settings['secimg_use'] == 2
if ($hesk_settings['autologin']) {
?>
<tr>
<td width="60"> </td>
<td><label><input type="radio" name="remember_user" value="AUTOLOGIN" <?php
echo $is_1;
?>
/> <?php
echo $hesklang['autologin'];
?>
</label><br />
<label><input type="radio" name="remember_user" value="JUSTUSER" <?php
echo $is_2;
?>
/> <?php
echo $hesklang['just_user'];
?>
</label><br />
<label><input type="radio" name="remember_user" value="NOTHANKS" <?php
echo $is_3;
?>
/> <?php
echo $hesklang['nothx'];
?>
</label></td>
</tr>
<?php
} else {
?>
<tr>
<td width="60"> </td>
<td><label><input type="checkbox" name="remember_user" value="JUSTUSER" <?php
echo $is_2;
?>
/> <?php
echo $hesklang['remember_user'];
?>
</label></td>
</tr>
<?php
}
// End if $hesk_settings['autologin']
?>
<tr>
<td width="60"> </td>
<td> </td>
</tr>
<tr>
<td width="60"> </td>
<td><input type="submit" value="<?php
echo $hesklang['click_login'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<input type="hidden" name="a" value="do_login" />
<?php
if (hesk_isREQUEST('goto') && ($url = hesk_REQUEST('goto'))) {
echo '<input type="hidden" name="goto" value="' . $url . '" />';
}
?>
<br />
</td>
</tr>
</table>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
</div>
<p> </p>
<?php
hesk_cleanSessionVars('a_iserror');
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function update_profile()
{
global $hesk_settings, $hesklang, $can_view_unassigned;
/* A security check */
hesk_token_check('POST');
$sql_pass = '';
$sql_username = '';
$hesk_error_buffer = '';
$_SESSION['new']['name'] = hesk_input(hesk_POST('name')) or $hesk_error_buffer .= '<li>' . $hesklang['enter_your_name'] . '</li>';
$_SESSION['new']['email'] = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or $hesk_error_buffer = '<li>' . $hesklang['enter_valid_email'] . '</li>';
$_SESSION['new']['address'] = hesk_input(hesk_POST('address'));
$_SESSION['new']['phonenumber'] = hesk_input(hesk_POST('phonenumber'));
$_SESSION['new']['poz_detyres'] = hesk_input(hesk_POST('poz_detyres'));
$_SESSION['new']['signature'] = hesk_input(hesk_POST('signature'));
/* Signature */
if (strlen($_SESSION['new']['signature']) > 1000) {
$hesk_error_buffer .= '<li>' . $hesklang['signature_long'] . '</li>';
}
/* Admins can change username */
if ($_SESSION['isadmin']) {
$_SESSION['new']['user'] = hesk_input(hesk_POST('user')) or $hesk_error_buffer .= '<li>' . $hesklang['enter_username'] . '</li>';
/* Check for duplicate usernames */
$result = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `user`='" . hesk_dbEscape($_SESSION['new']['user']) . "' AND `id`!='" . intval($_SESSION['id']) . "' LIMIT 1");
if (hesk_dbNumRows($result) != 0) {
$hesk_error_buffer .= '<li>' . $hesklang['duplicate_user'] . '</li>';
} else {
$sql_username = "******" . hesk_dbEscape($_SESSION['new']['user']) . "'";
}
}
/* Change password? */
$newpass = hesk_input(hesk_POST('newpass'));
$passlen = strlen($newpass);
if ($passlen > 0) {
/* At least 5 chars? */
if ($passlen < 5) {
$hesk_error_buffer .= '<li>' . $hesklang['password_not_valid'] . '</li>';
} else {
$newpass2 = hesk_input(hesk_POST('newpass2'));
if ($newpass != $newpass2) {
$hesk_error_buffer .= '<li>' . $hesklang['passwords_not_same'] . '</li>';
} else {
$v = hesk_Pass2Hash($newpass);
if ($v == '499d74967b28a841c98bb4baaabaad699ff3c079') {
define('WARN_PASSWORD', true);
}
$sql_pass = '******'' . $v . '\'';
}
}
}
/* After reply */
$_SESSION['new']['afterreply'] = intval(hesk_POST('afterreply'));
if ($_SESSION['new']['afterreply'] != 1 && $_SESSION['new']['afterreply'] != 2) {
$_SESSION['new']['afterreply'] = 0;
}
// Defaults
$_SESSION['new']['autostart'] = isset($_POST['autostart']) ? 1 : 0;
$_SESSION['new']['notify_customer_new'] = isset($_POST['notify_customer_new']) ? 1 : 0;
$_SESSION['new']['notify_customer_reply'] = isset($_POST['notify_customer_reply']) ? 1 : 0;
$_SESSION['new']['show_suggested'] = isset($_POST['show_suggested']) ? 1 : 0;
/* Notifications */
$_SESSION['new']['notify_new_unassigned'] = empty($_POST['notify_new_unassigned']) || !$can_view_unassigned ? 0 : 1;
$_SESSION['new']['notify_new_my'] = empty($_POST['notify_new_my']) ? 0 : 1;
$_SESSION['new']['notify_reply_unassigned'] = empty($_POST['notify_reply_unassigned']) || !$can_view_unassigned ? 0 : 1;
$_SESSION['new']['notify_reply_my'] = empty($_POST['notify_reply_my']) ? 0 : 1;
$_SESSION['new']['notify_assigned'] = empty($_POST['notify_assigned']) ? 0 : 1;
$_SESSION['new']['notify_note'] = empty($_POST['notify_note']) ? 0 : 1;
$_SESSION['new']['notify_pm'] = empty($_POST['notify_pm']) ? 0 : 1;
/* Any errors? */
if (strlen($hesk_error_buffer)) {
/* Process the session variables */
$_SESSION['new'] = hesk_stripArray($_SESSION['new']);
$hesk_error_buffer = $hesklang['rfm'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
hesk_process_messages($hesk_error_buffer, 'NOREDIRECT');
} else {
/* Update database */
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` SET\n\t\t`name`='" . hesk_dbEscape($_SESSION['new']['name']) . "',\n\t\t`email`='" . hesk_dbEscape($_SESSION['new']['email']) . "',\n\t\t`address`='" . hesk_dbEscape($_SESSION['new']['address']) . "',\n\t\t`phonenumber`='" . hesk_dbEscape($_SESSION['new']['phonenumber']) . "',\n\t\t`poz_detyres`='" . hesk_dbEscape($_SESSION['new']['poz_detyres']) . "',\n\t\t`signature`='" . hesk_dbEscape($_SESSION['new']['signature']) . "'\n\t\t{$sql_username}\n\t\t{$sql_pass} ,\n\t\t`afterreply`='" . $_SESSION['new']['afterreply'] . "' ,\n\t\t" . ($hesk_settings['time_worked'] ? "`autostart`='" . $_SESSION['new']['autostart'] . "'," : '') . "\n\t\t`notify_customer_new`='" . $_SESSION['new']['notify_customer_new'] . "' ,\n\t\t`notify_customer_reply`='" . $_SESSION['new']['notify_customer_reply'] . "' ,\n\t\t`show_suggested`='" . $_SESSION['new']['show_suggested'] . "' ,\n\t\t`notify_new_unassigned`='" . $_SESSION['new']['notify_new_unassigned'] . "' ,\n\t\t`notify_new_my`='" . $_SESSION['new']['notify_new_my'] . "' ,\n\t\t`notify_reply_unassigned`='" . $_SESSION['new']['notify_reply_unassigned'] . "' ,\n\t\t`notify_reply_my`='" . $_SESSION['new']['notify_reply_my'] . "' ,\n\t\t`notify_assigned`='" . $_SESSION['new']['notify_assigned'] . "' ,\n\t\t`notify_pm`='" . $_SESSION['new']['notify_pm'] . "',\n\t\t`notify_note`='" . $_SESSION['new']['notify_note'] . "'\n\t\tWHERE `id`='" . intval($_SESSION['id']) . "' LIMIT 1");
/* Process the session variables */
$_SESSION['new'] = hesk_stripArray($_SESSION['new']);
/* Update session variables */
foreach ($_SESSION['new'] as $k => $v) {
$_SESSION[$k] = $v;
}
unset($_SESSION['new']);
hesk_cleanSessionVars('as_notify');
hesk_process_messages($hesklang['profile_updated_success'], 'profile.php', 'SUCCESS');
}
}
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
}
/* Clear unneeded session variables */
hesk_cleanSessionVars('ticket_message');
hesk_cleanSessionVars('time_worked');
hesk_cleanSessionVars('note_message');
require_once HESK_PATH . 'inc/footer.inc.php';
/*** START FUNCTIONS ***/
function hesk_listAttachments($attachments = '', $reply = 0, $white = 1)
{
global $hesk_settings, $hesklang, $trackingID, $can_edit, $can_delete;
/* Attachments disabled or not available */
if (!$hesk_settings['attachments']['use'] || !strlen($attachments)) {
return false;
}
/* Style and mousover/mousout */
$tmp = $white ? 'White' : 'Blue';
$style = 'class="option' . $tmp . 'OFF" onmouseover="this.className=\'option' . $tmp . 'ON\'" onmouseout="this.className=\'option' . $tmp . 'OFF\'"';
/* List attachments */
echo '<p><b>' . $hesklang['attachments'] . ':</b><br />';
$att = explode(',', substr($attachments, 0, -1));
function hesk_handle_messages()
{
global $hesk_settings, $hesklang;
$return_value = true;
// Primary message - only one can be displayed and HESK_MESSAGE is required
if (isset($_SESSION['HESK_MESSAGE'])) {
if (isset($_SESSION['HESK_SUCCESS'])) {
hesk_show_success($_SESSION['HESK_MESSAGE']);
} elseif (isset($_SESSION['HESK_ERROR'])) {
hesk_show_error($_SESSION['HESK_MESSAGE']);
$return_value = false;
} elseif (isset($_SESSION['HESK_NOTICE'])) {
hesk_show_notice($_SESSION['HESK_MESSAGE']);
} elseif (isset($_SESSION['HESK_INFO'])) {
hesk_show_info($_SESSION['HESK_MESSAGE']);
}
hesk_cleanSessionVars('HESK_MESSAGE');
}
// Cleanup any primary message types set
hesk_cleanSessionVars('HESK_ERROR');
hesk_cleanSessionVars('HESK_SUCCESS');
hesk_cleanSessionVars('HESK_NOTICE');
hesk_cleanSessionVars('HESK_INFO');
// Secondary message
if (isset($_SESSION['HESK_2ND_NOTICE']) && isset($_SESSION['HESK_2ND_MESSAGE'])) {
hesk_show_notice($_SESSION['HESK_2ND_MESSAGE']);
hesk_cleanSessionVars('HESK_2ND_NOTICE');
hesk_cleanSessionVars('HESK_2ND_MESSAGE');
}
return $return_value;
}
function print_add_ticket()
{
global $hesk_settings, $hesklang;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Varibles for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) && !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<nav class="row navbar navbar-default" id="showTopBar-indexPhp">
<div class="menu-wrapper">
<div class="container showTopBar"><?php
hesk_showTopBar($hesk_settings['hesk_title']);
?>
</div>
</div><!-- end showTopBar-indexPhp -->
</nav>
<nav class="row navbar userMenu">
<div class="container">
<div class="collapse navbar-collapse">
<ul class="nav navbar-nav">
<li id="userMenu-home"><a href="index.php"><?php
echo $hesklang['main_page'];
?>
</a></li>
<li id="userMenu-submitTicket"><a href="index.php?a=add"><?php
echo $hesklang['submit_tick'];
?>
</a></li>
<li id="client-username"><a href="client_profile.php"><?php
echo $hesklang['hello'];
if (isset($_SESSION['id']['user']) && $_SESSION['id']['user']) {
echo $_SESSION['id']['user'];
}
?>
</a></li>
<li id="userMenu-logout"><a href="logout.php"><?php
echo $hesklang['logout'];
?>
</a></li>
</ul>
</div><!--/.nav-collapse -->
</div>
</nav>
<div class="container siteUrl-title-indexPhp">
<div class="container form-inline">
<span><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller" style="text-decoration: none;"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<a href="<?php
echo $hesk_settings['hesk_url'];
?>
" class="smaller"><?php
echo 'Help Desk';
?>
</a>
> <?php
echo $hesklang['submit_ticket'];
?>
</span>
</div>
</div><!-- end siteUrl-title-indexPhp -->
<br/>
<br/>
<!--</td>
</tr>-->
<!--start in this page end in line 947
<tr>
<td>-->
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<div class="container" id="view-submitTicket">
<img src="img/existingticket.jpg" alt="existingticket"/><span><?php
echo $hesklang['submit_ticket'];
?>
</span></div>
<br/>
<div class="container form-submit-support-request">
<br/>
<div><?php
echo $hesklang['use_form_below'];
?>
<font class="important"> *</font></div><br/>
<!-- START FORM -->
<form class="form-horizontal" method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data" autocomplete="off">
<!-- Contact info -->
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="name-contact-info-support-request"><?php
echo $hesklang['name'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="name-contact-info-support-request" name="name" value="<?php
if (isset($_SESSION['id']['user'])) {
echo $_SESSION['id']['user'];
}
?>
" <?php
if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
readonly></div>
</div>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="email-contact-info-support-request"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="email-contact-info-support-request" name="email" value="<?php
if (isset($_SESSION['id']['email'])) {
echo $_SESSION['id']['email'];
}
?>
" <?php
if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
}
?>
<?php
if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
}
?>
readonly></div>
</div>
<?php
if ($hesk_settings['confirm_email']) {
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="confemail-contact-info-support-request"><?php
echo $hesklang['confemail'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="confemail-contact-info-support-request" name="email2" value="<?php
if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
}
?>
" <?php
if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></div>
</div>
<?php
}
// End if $hesk_settings['confirm_email']
?>
<?php
hesk_load_database_functions();
hesk_dbConnect();
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="select-cont"><?php
echo $hesklang['contract'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="select-cont" name="contract_name">
<option></option>
<?php
$res_client = hesk_dbQuery('SELECT contract_Id FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'contractforclient` WHERE `client_Id`=' . $_SESSION["id"]["id"]);
$i = 1;
while ($row_client = mysqli_fetch_array($res_client)) {
$result_contract = hesk_dbQuery('SELECT id, contract_name FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'contracts` WHERE id=' . $row_client['contract_Id']);
$cont_result = mysqli_fetch_array($result_contract);
echo '<option value="' . $cont_result['id'] . '">' . $cont_result['contract_name'] . '</option>';
}
?>
</select></div>
<?php
?>
</div>
<?php
$result_client = hesk_dbQuery('SELECT contract_Id FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . "contractforclient` WHERE `client_Id`='" . $_SESSION["id"]["id"] . "' LIMIT 1");
$row_client = mysqli_fetch_array($result_client);
$result_client = hesk_dbQuery('SELECT company_id FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . "contracts` WHERE `id`='" . $row_client['contract_Id'] . "' LIMIT 1");
if ($row_client = mysqli_fetch_array($result_client)) {
$result_company = hesk_dbQuery('SELECT id, company_name FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'companies` WHERE id=' . $row_client['company_id']);
$company_result = mysqli_fetch_array($result_company);
echo '<input type="hidden" class="form-control" name="company_name" value="' . $company_result['id'] . '" size="40" maxlength="1000" />';
}
?>
<!-- Department and priority -->
<?php
$is_table = 0;
// Get categories
$res = hesk_dbQuery("SELECT `id`, `categ_impro_id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' AND `active`='1' ORDER BY `cat_order` ASC");
/*if (hesk_dbNumRows($res) == 1)
{
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="'.$row['id'].'" />';
}
/*elseif (hesk_dbNumRows($res) < 1)
{
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
}*/
/*else
{*/
// List available categories
$is_table = 1;
?>
<!-- start table here end in line 304 -->
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="category-department-priority-support-request"><?php
echo $hesklang['category'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="category-department-priority-support-request" name="category" <?php
if (in_array('category', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<option></option>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '<option value="' . $row['id'] . '"' . ($_SESSION['c_category'] == $row['id'] ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select></div>
</div>
<?php
/*}*/
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
if (!$is_table) {
echo '<div class="form-group department-priority-support-request">';
$is_table = 1;
}
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="priority-department-priority-support-request"><?php
echo $hesklang['priority'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="priority-department-priority-support-request" name="priority" <?php
if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<option></option>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['low'];
?>
</option>
<option value="2" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['medium'];
?>
</option>
<option value="1" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['high'];
?>
</option>
</select></div>
</div>
<?php
}
/* Need to close the table? */
if ($is_table) {
echo '';
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($print_table == 0) {
echo '<div class="custom-before-support-request">';
/* start table in line 317-486*/
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
/*start tr in line 348-375*/
echo '
<div class="form-inline ">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 382-414*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
</div>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
/*start tr in line 418-444*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 454-460*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea>
</div>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 471-477*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' />
</div>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</div> <br/><br/>';
/*end custom-before-support-request table*/
$print_table = 0;
}
?>
<!-- END CUSTOM BEFORE -->
<!-- ticket info -->
<div class="">
<div class="form-group" style="padding-right: 0px; margin-bottom: 5px;">
<label class="col-sm-2" for="subject-ticket-info-support-request"><?php
echo $hesklang['subject'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input class="form-control contact-support-request" required="required" title="Required field" type="text" id="subject-ticket-info-support-request" name="subject" size="40" maxlength="40" value="<?php
if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
}
?>
" <?php
if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></div>
</div>
<div class="form-group" style="margin-bottom: 5px;">
<div>
<label class="col-sm-2" for="message-ticket-info-support-request" ><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><textarea class="form-control contact-support-request" required="required" title="Required field" id="message-ticket-info-support-request" name="message" rows="12" cols="60" <?php
if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
}
?>
</textarea></div>
</div>
</div>
</div><!-- ticket-info-support-request -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($print_table == 0) {
/*start table in line 534-705*/
echo '
<br/><br/>
<div class="custom-after-support-request">
';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
/*start tr in line 567-594*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 601-633*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
</div>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
/*start tr in line 637-663*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 673-679*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea>
</div>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 690-696*/
echo '
<div>
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' />
</div>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</div>';
/*end custom-after-support-request*/
$print_table = 0;
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<br/><br/>
<div class="">
<div class="form-group">
<label class="col-sm-2" style="vertical-align: top;"><?php
echo $hesklang['attachments'];
?>
:</label>
<div class="col-sm-4 contact-support-request">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$cls = $i == 1 && in_array('attachments', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' style="margin-bottom: 10px;"/>';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</div>
</div>
</div><!-- end attachments-support-request -->
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use']) {
?>
<br/><br/>
<!-- Security checks -->
<div class="security-checks-support-request">
<?php
if ($hesk_settings['question_use']) {
?>
<div class="form-group">
<label class="col-sm-2 control-label" style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_q'];
?>
<font class="important">*</font></label>
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesk_settings['question_ask'] . '<br /><input class="form-control" type="text" name="question" size="20" value="' . $value . '" ' . $cls . ' />';
?>
<br />
</div>
<?php
}
if ($hesk_settings['secimg_use']) {
?>
<div class="form-group">
<label class="col-sm-2 control-label" style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_i'];
?>
<font class="important">*</font></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['iserror']) && in_array('mysecnum', $_SESSION['iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
</div>
<?php
}
?>
</div><!-- end security-checks-support-request -->
<?php
}
?>
<!-- Submit -->
<?php
/*if ($hesk_settings['submit_notice'])
{
?>
<br/><br/>
<div align="center">
<div class="submit-notice-support-request">
<div>
<div>
<b><?php echo $hesklang['before_submit']; ?></b>
<ul>
<li><?php echo $hesklang['all_info_in']; ?>.</li>
<li><?php echo $hesklang['all_error_free']; ?>.</li>
</ul>
<b><?php echo $hesklang['we_have']; ?>:</b>
<ul>
<li><?php echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']).' '.$hesklang['recorded_ip']; ?></li>
<li><?php echo $hesklang['recorded_time']; ?></li>
</ul>
<div class="col-sm-7 col-sm-offset-5"><input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default submit-ticket-btn" /></div>
</div>
</div>
</div><!-- end submit-notice-support-request -->
</div>
<?php
} // End IF submit_notice
else
{*/
?>
<div class="else-submit-notice-support-request form-group">
<div class="col-sm-offset-2 col-sm-3">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="btn btn-default submit-ticket-btn" />
</div>
</div><!-- end else-submit-notice-support-request -->
<?php
/*}*/
// End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
<!-- END FORM -->
</div><!-- end form-submit-support-request -->
<!-- Go back -->
<div class="container"><a href="javascript:history.go(-1)"> <button type="submit" class="btn btn-default goback-btn"><?php
echo $hesklang['back'];
?>
</button></a></div>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
}
function print_login()
{
global $hesk_settings, $hesklang;
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['admin_login'];
require_once HESK_PATH . 'inc/header.inc.php';
if (hesk_isREQUEST('notice')) {
hesk_process_messages($hesklang['session_expired'], 'NOREDIRECT');
}
if (!isset($_SESSION['a_iserror'])) {
$_SESSION['a_iserror'] = array();
}
?>
<nav class="row navbar navbar-default" id="showTopBar-indexPhp">
<div class="menu-wrapper">
<div class="container showTopBar"><?php
hesk_showTopBar($hesk_settings['hesk_title']);
?>
</div>
</div><!-- end showTopBar-indexPhp -->
</nav>
<div class="container siteUrl-title-admin-indexPhp">
<div class="form-inline">
<span><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller"><?php
echo $hesk_settings['site_title'];
?>
</a></span> >
<span><?php
echo $hesklang['admin_login'];
?>
</span>
</div>
</div>
<!--
</td>
</tr>-->
<!-- start in this page end somewhere...
<tr>
<td>-->
<br/>
<br/>
<br/>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<div class="container">
<div class="col-sm-5 admin-login-top-latest-kb">
<div class="form-group admin-login">
<br/>
<div class="container form-group">
<form action="index.php" method="post" name="form1">
<div id="ad-log"><b><?php
echo $hesklang['admin_login'];
?>
</a></b></div>
</br>
<div class="form-inline">
<h4><label class="control-label" for="username-admin"><?php
echo $hesklang['username'];
?>
:</label></h4>
<?php
$cls = in_array('user', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
if (defined('HESK_USER')) {
$savedUser = HESK_USER;
} else {
$savedUser = hesk_htmlspecialchars(hesk_COOKIE('hesk_username'));
}
$is_1 = '';
$is_2 = '';
$is_3 = '';
$remember_user = hesk_POST('remember_user');
if ($hesk_settings['autologin'] && (isset($_COOKIE['hesk_p']) || $remember_user == 'AUTOLOGIN')) {
$is_1 = 'checked="checked"';
} elseif (isset($_COOKIE['hesk_username']) || $remember_user == 'JUSTUSER') {
$is_2 = 'checked="checked"';
} else {
$is_3 = 'checked="checked"';
}
if ($hesk_settings['list_users']) {
echo '<select name="user" ' . $cls . '>';
$res = hesk_dbQuery('SELECT `user` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'users` ORDER BY `user` ASC');
while ($row = hesk_dbFetchAssoc($res)) {
$sel = strtolower($savedUser) == strtolower($row['user']) ? 'selected="selected"' : '';
echo '<option value="' . $row['user'] . '" ' . $sel . '>' . $row['user'] . '</option>';
}
echo '</select>';
} else {
echo '<input class="form-control" id="username-admin" type="text" name="user" size="35" value="' . $savedUser . '" ' . $cls . ' />';
}
?>
</div>
<br/>
<div class="form-inline">
<h4><label class="control-label" for="password-admin"><?php
echo $hesklang['pass'];
?>
:</h4><input class="form-control" id="password-admin" type="password" name="pass" size="35" <?php
if (in_array('pass', $_SESSION['a_iserror'])) {
echo ' class="isError" ';
}
?>
/>
</div>
<?php
if ($hesk_settings['secimg_use'] == 2) {
?>
<br/><br/>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_a_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['a_iserror']) && in_array('mysecnum', $_SESSION['a_iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require_once HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="' . HESK_PATH . 'print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'' . HESK_PATH . 'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="' . HESK_PATH . 'img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
<br/><br/>
<?php
} else {
?>
<?php
}
// End if $hesk_settings['secimg_use'] == 2
if ($hesk_settings['autologin']) {
?>
<br/>
<div class="radios" style="text-align: -webkit-auto; display: inline-block;">
<div class="">
<span>
<input type="checkbox" name="remember_user" id="optionsRadios1" value="kot" <?php
echo $is_1;
?>
checked="checked" /> <?php
echo $hesklang['remember_user'];
?>
<br />
</span>
</div>
<div class="radio">
<span>
<input type="hidden" name="remember_user" id="optionsRadios2" value="AUTOLOGIN" <?php
echo $is_2;
?>
checked="checked" /><br />
</span>
</div>
</div>
<?php
} else {
?>
<label><input type="checkbox" name="remember_user" value="JUSTUSER" class="form-control"<?php
echo $is_2;
?>
/> <?php
echo $hesklang['remember_user'];
?>
</label>
<?php
}
// End if $hesk_settings['autologin']
?>
<br/><br/>
<button type="submit" class="btn btn-default" id="submit-login"><?php
echo $hesklang['click_login'];
?>
</button>
<input type="hidden" name="a" value="do_login" />
<?php
if (hesk_isREQUEST('goto') && ($url = hesk_REQUEST('goto'))) {
echo '<input type="hidden" name="goto" value="' . $url . '" />';
}
// Do we allow staff password reset?
if ($hesk_settings['reset_pass']) {
echo '<br /> <br /><div id="forgotpassw"><a href="password.php" class="smaller">' . $hesklang['fpass'] . '</a></div>';
}
?>
<br />
</form>
</div>
</div>
<div class="form-inline top-latest-kb-button">
<a href="http://localhost/support/knowledgebase.php#tab_home" target="_blank"><button type="submit" class="btn btn-default" id="top-kb-button" onmouseover="hesk_btn(this,'btn btn-defaultover');" onmouseout="hesk_btn(this,'btn btn-default');">Top Knowledgebase <br/> articles</button></a>
<a href="http://localhost/support/knowledgebase.php#tab_profile" target="_blank"><button type="submit" class="btn btn-default" id="latest-kb-button" onmouseover="hesk_btn(this,'btn btn-defaultover');" onmouseout="hesk_btn(this,'btn btn-default');">Latest Knowledgebase <br/> articles</button></a>
</div>
</div>
<div class="col-sm-7 help-staf"><img src="../img/help.jpg" alt="help" /></div>
</div>
<?php
hesk_cleanSessionVars('a_iserror');
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function print_add_ticket()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Variables for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) && !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<ol class="breadcrumb">
<li><a href="<?php
echo $hesk_settings['site_url'];
?>
"><?php
echo $hesk_settings['site_title'];
?>
</a></li>
<li><a href="<?php
echo $hesk_settings['hesk_url'];
?>
"><?php
echo $hesk_settings['hesk_title'];
?>
</a></li>
<li class="active"><?php
echo $hesklang['sub_support'];
?>
</li>
</ol>
<!-- START MAIN LAYOUT -->
<?php
$columnWidth = 'col-md-8';
hesk_dbConnect();
$showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 1");
$show = hesk_dbFetchAssoc($showRs);
if (!$show['show']) {
$columnWidth = 'col-md-10 col-md-offset-1';
}
?>
<div class="row">
<?php
if ($columnWidth == 'col-md-8') {
?>
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php
echo $hesklang['quick_help'];
?>
</div>
<div class="panel-body">
<p><?php
echo $hesklang['quick_help_submit_ticket'];
?>
</p>
</div>
</div>
</div>
<?php
}
?>
<div class="<?php
echo $columnWidth;
?>
">
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<!-- START FORM -->
<div class="form">
<h2><?php
hesk_showTopBar($hesklang['submit_ticket']);
?>
</h2>
<small><?php
echo $hesklang['use_form_below'];
?>
</small>
<div class="blankSpace"></div>
<div align="left" class="h3"><?php
echo $hesklang['add_ticket_general_information'];
?>
</div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form class="form-horizontal" role="form" method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data">
<!-- Contact info -->
<div class="form-group">
<label for="name" class="col-sm-3 control-label"><?php
echo $hesklang['name'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="name" name="name" size="40" maxlength="30" value="<?php
if (isset($_SESSION['c_name'])) {
echo stripslashes(hesk_input($_SESSION['c_name']));
}
?>
" <?php
if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['name']);
?>
" />
</div>
</div>
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="email" name="email" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email'])) {
echo stripslashes(hesk_input($_SESSION['c_email']));
}
?>
" <?php
if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
}
?>
<?php
if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['email']);
?>
" />
</div>
</div>
<?php
if ($hesk_settings['confirm_email']) {
?>
<div class="form-group">
<label for="email2" class="col-sm-3 control-label"><?php
echo $hesklang['confemail'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="email2" class="form-control" name="email2" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
}
?>
" <?php
if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['confemail']);
?>
" />
</div>
</div>
<?php
}
?>
<div id="email_suggestions"></div>
<!-- Department and priority -->
<?php
$is_table = 0;
// Get categories
hesk_dbConnect();
$orderBy = $modsForHesk_settings['category_order_column'];
$res = hesk_dbQuery("SELECT `id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' ORDER BY `" . $orderBy . "` ASC");
if (hesk_dbNumRows($res) == 1) {
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="' . $row['id'] . '" />';
} elseif (hesk_dbNumRows($res) < 1) {
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
} else {
// List available categories
$is_table = 1;
?>
<div class="form-group">
<label for="category" class="col-sm-3 control-label"><?php
echo $hesklang['category'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<select name="category" id="category" class="form-control" <?php
if (in_array('category', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '<option value="' . $row['id'] . '"' . ($_SESSION['c_category'] == $row['id'] ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select>
</div>
</div>
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
?>
<div class="form-group">
<label for="priority" class="col-sm-3 control-label"><?php
echo $hesklang['priority'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<select id="priority" class="form-control" name="priority" <?php
if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['low'];
?>
</option>
<option value="2" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['medium'];
?>
</option>
<option value="1" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['high'];
?>
</option>
</select>
</div>
</div>
<?php
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><textarea class="form-control" id="' . $formattedId . '" name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></div>
</div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '[]" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '[]" ' . $cls . ' multiple>';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\'' . $formattedId . '\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\'' . $formattedId . '\')">Deselect All</button>
</div>
</div></div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly ' . $cls . '" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" readonly/>
<span class="help-block">' . $hesklang['date_format'] . '</span>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
break;
/* Default text input */
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM BEFORE -->
<div class="blankSpace"></div>
<div align="left" class="h3"><?php
echo $hesklang['add_ticket_your_message'];
?>
</div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<!-- ticket info -->
<div class="form-group">
<label for="subject" class="col-sm-3 control-label"><?php
echo $hesklang['subject'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="subject" class="form-control" name="subject" size="40" maxlength="40" value="<?php
if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
}
?>
" <?php
if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['subject']);
?>
"/>
</div>
</div>
<div class="form-group">
<div class="col-sm-12">
<textarea placeholder="<?php
echo htmlspecialchars($hesklang['message']);
?>
" name="message" id="message" class="form-control" rows="12" cols="60" <?php
if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
}
?>
</textarea>
</div>
</div>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers']) {
?>
<div id="kb_suggestions" style="display:none">
<br /> <br />
<img src="img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom" /> <i><?php
echo $hesklang['lkbs'];
?>
</i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><textarea class="form-control" id="' . $formattedId . '" name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></div>
</div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '[]" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '[]" ' . $cls . ' multiple>';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\'' . $formattedId . '\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\'' . $formattedId . '\')">Deselect All</button>
</div></div></div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly ' . $cls . '" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" readonly/>
<span class="help-block">' . $hesklang['date_format'] . '</span>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
break;
/* Default text input */
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php
echo $hesklang['attachments'];
?>
:</label>
<div align="left" class="col-sm-9">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$cls = $i == 1 && in_array('attachments', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' /><br />';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</div>
</div>
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use']) {
?>
<!-- Security checks -->
<?php
if ($hesk_settings['question_use']) {
?>
<div class="form-group">
<label for="question" class="col-sm-3 control-label"><?php
echo $hesklang['verify_q'];
?>
<span class="important">*</span></label>
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="col-md-9">' . $hesk_settings['question_ask'] . '<br /><input class="form-control" id="question" type="text" name="question" size="20" value="' . $value . '" ' . $cls . ' /></div>';
?>
</div>
<?php
}
if ($hesk_settings['secimg_use']) {
?>
<div class="form-group">
<label for="secimage" class="col-sm-3 control-label"><?php
echo $hesklang['verify_i'];
?>
<font class="important">*</font></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['iserror']) && in_array('mysecnum', $_SESSION['iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
"
}
};
</script>
<div class="col-md-9">
<?php
require HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
?>
</div>
<?php
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="col-md-9">
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
</div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div align="left" class="col-sm-9">';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
echo '</div></div>';
}
?>
<?php
}
if ($modsForHesk_settings['request_location']) {
?>
<div class="form-group">
<label for="location" class="col-md-3 control-label"><?php
echo $hesklang['location_colon'];
?>
</label>
<div class="col-sm-9">
<p id="console"><?php
echo $hesklang['requesting_location_ellipsis'];
?>
</p>
<div id="map" style="height: 300px; display:none">
</div>
</div>
</div>
<!-- Submit -->
<?php
}
if ($hesk_settings['submit_notice']) {
?>
<div class="row">
<div class="col-md-12">
<div class="alert alert-info">
<b><?php
echo $hesklang['before_submit'];
?>
</b>
<ul>
<li><?php
echo $hesklang['all_info_in'];
?>
.</li>
<li><?php
echo $hesklang['all_error_free'];
?>
.</li>
</ul>
<b><?php
echo $hesklang['we_have'];
?>
:</b>
<ul>
<li><?php
echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']) . ' ' . $hesklang['recorded_ip'];
?>
</li>
<li><?php
echo $hesklang['recorded_time'];
?>
</li>
</ul>
</div>
</div>
</div>
<div class="row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
">
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="btn btn-default">
</div>
</div>
<?php
} else {
?>
<div class="row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
">
<input class="btn btn-default" type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
">
</div>
</div>
<?php
}
// End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
</div>
</div>
<?php
if ($columnWidth == 'col-md-10 col-md-offset-1') {
?>
<div class="col-md-1"> </div></div>
<?php
}
?>
<!-- END FORM -->
<?php
// Request for the users location if enabled
if ($modsForHesk_settings['request_location']) {
echo '
<script>
requestUserLocation("' . $hesklang['your_current_location'] . '", "' . $hesklang['unable_to_determine_location'] . '");
</script>
';
}
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
}
<td width="60"> </td>
<td><input type="submit" value="<?php
echo $hesklang['passs'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<br />
</td>
</tr>
</table>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
</div>
<p> </p>
<?php
// Clean session errors
hesk_cleanSessionVars('a_iserror');
hesk_cleanSessionVars('img_a_verified');
// Print footer
require_once HESK_PATH . 'inc/footer.inc.php';
} elseif (!$ticket['owner']) {
hesk_notifyStaff('new_ticket_staff', " `id` != " . intval($_SESSION['id']) . " AND `notify_new_unassigned` = '1' ");
}
// Unset temporary variables
unset($tmpvar);
hesk_cleanSessionVars('tmpvar');
hesk_cleanSessionVars('as_name');
hesk_cleanSessionVars('as_email');
hesk_cleanSessionVars('as_category');
hesk_cleanSessionVars('as_priority');
hesk_cleanSessionVars('as_subject');
hesk_cleanSessionVars('as_message');
hesk_cleanSessionVars('as_owner');
hesk_cleanSessionVars('as_notify');
hesk_cleanSessionVars('as_show');
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']) {
hesk_cleanSessionVars("as_{$k}");
}
}
// If ticket has been assigned to the person submitting it lets show a message saying so
if ($ticket['owner'] && $ticket['owner'] == intval($_SESSION['id'])) {
$hesklang['new_ticket_submitted'] .= '<br /> <br />
<img src="' . HESK_PATH . 'img/notice.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> <b>' . (isset($autoassign_owner) ? $hesklang['taasy'] : $hesklang['tasy']) . '</b>';
}
// Show the ticket or just the success message
if ($show) {
hesk_process_messages($hesklang['new_ticket_submitted'], 'admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
} else {
hesk_process_messages($hesklang['new_ticket_submitted'] . '. <a href="admin_ticket.php?track=' . $ticket['trackid'] . '&Refresh=' . mt_rand(10000, 99999) . '">' . $hesklang['view_ticket'] . '</a>', 'new_ticket.php', 'SUCCESS');
}
$tmpvar[$k] = '';
foreach ($_POST[$k] as $myCB) {
$tmpvar[$k] .= (is_array($myCB) ? '' : hesk_input($myCB)) . '<br />';
}
$tmpvar[$k] = substr($tmpvar[$k], 0, -6);
} else {
$tmpvar[$k] = hesk_makeURL(nl2br(hesk_input($_POST[$k])));
}
} else {
$tmpvar[$k] = '';
}
}
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET\n\t\t`name`='" . hesk_dbEscape($tmpvar['name']) . "',\n\t\t`email`='" . hesk_dbEscape($tmpvar['email']) . "',\n\t\t`subject`='" . hesk_dbEscape($tmpvar['subject']) . "',\n\t\t`message`='" . hesk_dbEscape($tmpvar['message']) . "',\n\t\t`custom1`='" . hesk_dbEscape($tmpvar['custom1']) . "',\n\t\t`custom2`='" . hesk_dbEscape($tmpvar['custom2']) . "',\n\t\t`custom3`='" . hesk_dbEscape($tmpvar['custom3']) . "',\n\t\t`custom4`='" . hesk_dbEscape($tmpvar['custom4']) . "',\n\t\t`custom5`='" . hesk_dbEscape($tmpvar['custom5']) . "',\n\t\t`custom6`='" . hesk_dbEscape($tmpvar['custom6']) . "',\n\t\t`custom7`='" . hesk_dbEscape($tmpvar['custom7']) . "',\n\t\t`custom8`='" . hesk_dbEscape($tmpvar['custom8']) . "',\n\t\t`custom9`='" . hesk_dbEscape($tmpvar['custom9']) . "',\n\t\t`custom10`='" . hesk_dbEscape($tmpvar['custom10']) . "',\n\t\t`custom11`='" . hesk_dbEscape($tmpvar['custom11']) . "',\n\t\t`custom12`='" . hesk_dbEscape($tmpvar['custom12']) . "',\n\t\t`custom13`='" . hesk_dbEscape($tmpvar['custom13']) . "',\n\t\t`custom14`='" . hesk_dbEscape($tmpvar['custom14']) . "',\n\t\t`custom15`='" . hesk_dbEscape($tmpvar['custom15']) . "',\n\t\t`custom16`='" . hesk_dbEscape($tmpvar['custom16']) . "',\n\t\t`custom17`='" . hesk_dbEscape($tmpvar['custom17']) . "',\n\t\t`custom18`='" . hesk_dbEscape($tmpvar['custom18']) . "',\n\t\t`custom19`='" . hesk_dbEscape($tmpvar['custom19']) . "',\n\t\t`custom20`='" . hesk_dbEscape($tmpvar['custom20']) . "'\n\t\tWHERE `id`='" . intval($ticket['id']) . "' LIMIT 1");
}
unset($tmpvar);
hesk_cleanSessionVars('tmpvar');
hesk_process_messages($hesklang['edt2'], 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'SUCCESS');
}
$ticket['message'] = hesk_msgToPlain($ticket['message'], 0, 0);
/* Print header */
require_once HESK_PATH . 'inc/header.inc.php';
/* Print admin navigation */
require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
?>
<!--
</td>
</tr>-->
<!-- start in this page end somewhere...
<tr>
function manage_category()
{
global $hesk_settings, $hesklang;
$catid = intval(hesk_GET('catid')) or hesk_error($hesklang['kb_cat_inv']);
$result = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'kb_categories` ORDER BY `parent` ASC, `cat_order` ASC');
$kb_cat = array();
while ($cat = hesk_dbFetchAssoc($result)) {
$kb_cat[] = $cat;
if ($cat['id'] == $catid) {
$this_cat = $cat;
}
}
if (isset($_SESSION['manage_cat'])) {
$_SESSION['manage_cat'] = hesk_stripArray($_SESSION['manage_cat']);
$this_cat['type'] = $_SESSION['manage_cat']['type'];
$this_cat['parent'] = $_SESSION['manage_cat']['parent'];
$this_cat['name'] = $_SESSION['manage_cat']['title'];
}
/* Translate main category "Knowledgebase" if needed */
$kb_cat[0]['name'] = $hesklang['kb_text'];
require HESK_PATH . 'inc/treemenu/TreeMenu.php';
$icon = HESK_PATH . 'img/folder.gif';
$expandedIcon = HESK_PATH . 'img/folder-expanded.gif';
$menu = new HTML_TreeMenu();
$thislevel = array('0');
$nextlevel = array();
$i = 1;
$j = 1;
while (count($kb_cat) > 0) {
foreach ($kb_cat as $k => $cat) {
if (in_array($cat['parent'], $thislevel)) {
$up = $cat['parent'];
$my = $cat['id'];
$type = $cat['type'] ? '*' : '';
$text_short = $cat['name'] . $type . ' (' . $cat['articles'] . ', ' . $cat['articles_private'] . ', ' . $cat['articles_draft'] . ')';
if (isset($node[$up])) {
$node[$my] =& $node[$up]->addItem(new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option' . $j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true)));
} else {
$node[$my] = new HTML_TreeNode(array('hesk_parent' => $this_cat['parent'], 'text' => 'Text', 'text_short' => $text_short, 'hesk_catid' => $cat['id'], 'hesk_select' => 'option' . $j, 'icon' => $icon, 'expandedIcon' => $expandedIcon, 'expanded' => true));
}
$nextlevel[] = $cat['id'];
$j++;
unset($kb_cat[$k]);
}
}
$thislevel = $nextlevel;
$nextlevel = array();
/* Break after 20 recursions to avoid hang-ups in case of any problems */
if ($i > 20) {
break;
}
$i++;
}
$menu->addItem($node[1]);
// Create the presentation class
$listBox =& ref_new(new HTML_TreeMenu_Listbox($menu));
/* Print header */
require_once HESK_PATH . 'inc/header.inc.php';
/* Print main manage users page */
require_once HESK_PATH . 'inc/show_admin_nav.inc.php';
?>
<div class="container manage-kb-category-title"><a href="manage_knowledgebase.php" class="smaller"><b><?php
echo $hesklang['kb'];
?>
</b></a> > <?php
echo $hesklang['kb_cat_man'];
?>
</div>
<!-- SUB NAVIGATION -->
<?php
show_subnav('', $catid);
?>
<!-- SUB NAVIGATION -->
<?php
if (!isset($_SESSION['hide']['article_list'])) {
?>
<div class="container category-kb"><?php
echo $hesklang['category'];
?>
: <span class="black"><?php
echo $this_cat['name'];
?>
</span></div>
<br />
<?php
$result = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `catid`='{$catid}' ORDER BY `sticky` DESC, `art_order` ASC");
$num = hesk_dbNumRows($result);
if ($num == 0) {
echo '<div class="container kb_no_article">' . $hesklang['kb_no_art'] . ' <br/><br/>
<a href="manage_knowledgebase.php?a=add_article&catid=' . $catid . '"><img src="../img/add_article.png" width="16" height="16" alt="' . $hesklang['kb_i_art2'] . '" title="' . $hesklang['kb_i_art2'] . '" border="0" style="border:none;vertical-align:text-bottom" /></a>' . '<a href="manage_knowledgebase.php?a=add_article&catid=' . $catid . '"><b>' . $hesklang['kb_i_art2'] . '</b></a></div>';
} else {
/* Get number of sticky articles */
$res2 = hesk_dbQuery("SELECT COUNT(*) FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `catid`='{$catid}' AND `sticky` = '1' ");
$num_sticky = hesk_dbResult($res2);
$num_nosticky = $num - $num_sticky;
?>
<div class="container insertArticle">
<?php
echo '<a href="manage_knowledgebase.php?a=add_article&catid=' . $catid . '"><img src="../img/add_article.png" width="16" height="16" alt="' . $hesklang['kb_i_art2'] . '" title="' . $hesklang['kb_i_art2'] . '" border="0" style="border:none;vertical-align:text-bottom" /></a> <a href="manage_knowledgebase.php?a=add_article&catid=' . $catid . '"><b>' . $hesklang['kb_i_art2'] . '</b></a>';
?>
</div>
<div class="container kb_cat_art_title"><?php
echo $hesklang['kb_cat_art'];
?>
</div>
<div class="container">
<table class="table table-bordered table-responsive kb_cat_art_table">
<tr>
<th class="admin_white"> </th>
<th class="admin_white"><b><i><?php
echo $hesklang['kb_subject'];
?>
</i></b></th>
<th class="admin_white"><b><i><?php
echo $hesklang['kb_type'];
?>
</i></b></th>
<th class="admin_white"><b><i><?php
echo $hesklang['views'];
?>
</i></b></th>
<?php
if ($hesk_settings['kb_rating']) {
?>
<th class="admin_white" style="white-space:nowrap" nowrap="nowrap" width="130"><b><i><?php
echo $hesklang['rating'] . ' (' . $hesklang['votes'] . ')';
?>
</i></b></th>
<?php
}
?>
<th class="admin_white" style="width:120px"><b><i> <?php
echo $hesklang['opt'];
?>
</i></b></th>
</tr>
<?php
$i = 1;
$j = 1;
$k = 1;
$previous_sticky = 1;
$num = $num_sticky;
while ($article = hesk_dbFetchAssoc($result)) {
if ($previous_sticky != $article['sticky']) {
$k = 1;
$num = $num_nosticky;
$previous_sticky = $article['sticky'];
}
if (isset($_SESSION['artord']) && $article['id'] == $_SESSION['artord']) {
$color = 'admin_green';
unset($_SESSION['artord']);
} elseif ($article['sticky']) {
$color = 'admin_yellow';
} else {
$color = $i ? 'admin_white' : 'admin_gray';
}
$tmp = $i ? 'White' : 'Blue';
$style = 'class="option' . $tmp . 'OFF" onmouseover="this.className=\'option' . $tmp . 'ON\'" onmouseout="this.className=\'option' . $tmp . 'OFF\'"';
$i = $i ? 0 : 1;
switch ($article['type']) {
case '1':
$type = '<span class="kb_private">' . $hesklang['kb_private'] . '</span>';
break;
case '2':
$type = '<span class="kb_draft">' . $hesklang['kb_draft'] . '</span>';
break;
default:
$type = '<span class="kb_published">' . $hesklang['kb_published'] . '</span>';
}
if ($hesk_settings['kb_rating']) {
$alt = $article['rating'] ? sprintf($hesklang['kb_rated'], sprintf("%01.1f", $article['rating'])) : $hesklang['kb_not_rated'];
$rat = '<td class="' . $color . '" style="white-space:nowrap;"><img src="../img/star_' . hesk_round_to_half($article['rating']) * 10 . '.png" width="85" height="16" alt="' . $alt . '" title="' . $alt . '" border="0" style="vertical-align:text-bottom" /> (' . $article['votes'] . ') </td>';
} else {
$rat = '';
}
?>
<tr>
<td class="<?php
echo $color;
?>
"><?php
echo $j;
?>
.</td>
<td class="<?php
echo $color;
?>
"><?php
echo $article['subject'];
?>
</td>
<td class="<?php
echo $color;
?>
"><?php
echo $type;
?>
</td>
<td class="<?php
echo $color;
?>
"><?php
echo $article['views'];
?>
</td>
<?php
echo $rat;
?>
<td class="<?php
echo $color;
?>
" style="text-align:center; white-space:nowrap;">
<?php
if ($num > 1) {
if ($k == 1) {
?>
<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />
<a href="manage_knowledgebase.php?a=order_article&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&move=15&token=<?php
hesk_token_echo();
?>
"><img src="../img/move_down.png" width="16" height="16" alt="<?php
echo $hesklang['move_dn'];
?>
" title="<?php
echo $hesklang['move_dn'];
?>
" <?php
echo $style;
?>
/></a>
<?php
} elseif ($k == $num) {
?>
<a href="manage_knowledgebase.php?a=order_article&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&move=-15&token=<?php
hesk_token_echo();
?>
"><img src="../img/move_up.png" width="16" height="16" alt="<?php
echo $hesklang['move_up'];
?>
" title="<?php
echo $hesklang['move_up'];
?>
" <?php
echo $style;
?>
/></a>
<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />
<?php
} else {
?>
<a href="manage_knowledgebase.php?a=order_article&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&move=-15&token=<?php
hesk_token_echo();
?>
"><img src="../img/move_up.png" width="16" height="16" alt="<?php
echo $hesklang['move_up'];
?>
" title="<?php
echo $hesklang['move_up'];
?>
" <?php
echo $style;
?>
/></a>
<a href="manage_knowledgebase.php?a=order_article&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&move=15&token=<?php
hesk_token_echo();
?>
"><img src="../img/move_down.png" width="16" height="16" alt="<?php
echo $hesklang['move_dn'];
?>
" title="<?php
echo $hesklang['move_dn'];
?>
" <?php
echo $style;
?>
/></a>
<?php
}
} elseif ($num_sticky > 1 || $num_nosticky > 1) {
echo '<img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;vertical-align:text-bottom;" /> <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;vertical-align:text-bottom;" />';
}
?>
<a href="manage_knowledgebase.php?a=sticky&s=<?php
echo $article['sticky'] ? 0 : 1;
?>
&id=<?php
echo $article['id'];
?>
&catid=<?php
echo $catid;
?>
&token=<?php
hesk_token_echo();
?>
"><img src="../img/sticky<?php
if (!$article['sticky']) {
echo '_off';
}
?>
.png" width="16" height="16" alt="<?php
echo $article['sticky'] ? $hesklang['stickyoff'] : $hesklang['stickyon'];
?>
" title="<?php
echo $article['sticky'] ? $hesklang['stickyoff'] : $hesklang['stickyon'];
?>
" <?php
echo $style;
?>
/></a>
<a href="knowledgebase_private.php?article=<?php
echo $article['id'];
?>
&back=1<?php
if ($article['type'] == 2) {
echo '&draft=1';
}
?>
" target="_blank"><img src="../img/article_text.png" width="16" height="16" alt="<?php
echo $hesklang['viewart'];
?>
" title="<?php
echo $hesklang['viewart'];
?>
" <?php
echo $style;
?>
/></a>
<a href="manage_knowledgebase.php?a=edit_article&id=<?php
echo $article['id'];
?>
"><img src="../img/edit.png" width="16" height="16" alt="<?php
echo $hesklang['edit'];
?>
" title="<?php
echo $hesklang['edit'];
?>
" <?php
echo $style;
?>
/></a>
<a href="manage_knowledgebase.php?a=remove_article&id=<?php
echo $article['id'];
?>
&token=<?php
hesk_token_echo();
?>
" onclick="return hesk_confirmExecute('<?php
echo hesk_makeJsString($hesklang['del_art']);
?>
');"><img src="../img/delete.png" width="16" height="16" alt="<?php
echo $hesklang['delete'];
?>
" title="<?php
echo $hesklang['delete'];
?>
" <?php
echo $style;
?>
/></a> </td>
</tr>
<?php
$j++;
$k++;
}
// End while
?>
</table>
</div>
<?php
}
}
// END if hide article list
/* Manage Category (except the default one) */
if ($catid != 1) {
?>
<br />
<div class="container insertCategory">
<?php
echo '<a href="manage_knowledgebase.php?a=add_category&parent=' . $catid . '"><img src="../img/add_category.png" width="16" height="16" alt="' . $hesklang['kb_i_cat2'] . '" title="' . $hesklang['kb_i_cat2'] . '" border="0" style="border:none;vertical-align:text-bottom" /></a> <a href="manage_knowledgebase.php?a=add_category&parent=' . $catid . '"><b>' . $hesklang['kb_i_cat2'] . '</b></a>';
?>
</div>
<div class="container category-settings-title"><?php
echo $hesklang['catset'];
?>
</div>
<div class="container category-settings-form">
<br/>
<form action="manage_knowledgebase.php" method="post" name="form1" onsubmit="Javascript:return hesk_deleteIfSelected('dodelete','<?php
echo hesk_makeJsString($hesklang['kb_delcat']);
?>
')">
<div class="form-inline">
<span class="col-sm-2"><b><?php
echo $hesklang['kb_cat_title'];
?>
:</b></span>
<span><input class="form-control" type="text" name="title" size="70" maxlength="255" value="<?php
echo $this_cat['name'];
?>
" /></span>
</div>
<br/>
<div class="form-inline">
<span class="col-sm-2"><b><?php
echo $hesklang['kb_cat_parent'];
?>
:</b></span>
<span><select class="form-control" name="parent"><?php
$listBox->printMenu();
?>
</select></span>
</div>
<br/>
<div class="form-inline">
<span class="col-sm-2"><b><?php
echo $hesklang['kb_type'];
?>
:</b></span>
<div class="form-group">
<label><input type="radio" name="type" value="0" <?php
if (!$this_cat['type']) {
echo 'checked="checked"';
}
?>
/> <b><i><?php
echo $hesklang['kb_published'];
?>
</i></b></label><br />
<span><?php
echo $hesklang['kb_cat_published'];
?>
</span><br/><br/>
<label><input type="radio" name="type" value="1" <?php
if ($this_cat['type']) {
echo 'checked="checked"';
}
?>
/> <b><i><?php
echo $hesklang['kb_private'];
?>
</i></b></label><br />
<span><?php
echo $hesklang['kb_cat_private'];
?>
</span>
</div>
</div>
<br/>
<div class="form-inline">
<span class="col-sm-2"><b><?php
echo $hesklang['opt'];
?>
:</b></span>
<div class="form-group">
<label><input type="checkbox" name="dodelete" id="dodelete" value="Y" onclick="Javascript:hesk_toggleLayerDisplay('deleteoptions')" /> <i><?php
echo $hesklang['delcat'];
?>
</i></label>
<div id="deleteoptions" style="display: none;">
<label><input type="radio" name="movearticles" value="Y" checked="checked" /> <?php
echo $hesklang['move1'];
?>
</label><br />
<label><input type="radio" name="movearticles" value="N" /> <?php
echo $hesklang['move2'];
?>
</label>
</div>
</div>
</div>
<br/>
</div>
<br/>
<div class="col-sm-6 col-sm-offset-6">
<input type="hidden" name="a" value="edit_category" />
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="hidden" name="catid" value="<?php
echo $catid;
?>
" /><input type="submit" value="<?php
echo $hesklang['save_changes'];
?>
" class="btn btn-default save-cat-changes-btn" />
</div>
</form>
<?php
}
// END if $catid != 1
/* Clean unneeded session variables */
hesk_cleanSessionVars(array('hide', 'manage_cat', 'edit_article'));
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function new_cat()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check('POST');
/* Options */
$_SESSION['cat_autoassign'] = hesk_POST('autoassign') == 'Y' ? 1 : 0;
$_SESSION['cat_type'] = hesk_POST('type') == 'Y' ? 1 : 0;
// Default priority
$_SESSION['cat_priority'] = intval(hesk_POST('priority', 3));
if ($_SESSION['cat_priority'] < 0 || $_SESSION['cat_priority'] > 3) {
$_SESSION['cat_priority'] = 3;
}
/* Category name */
$catname = hesk_input(hesk_POST('name'), $hesklang['enter_cat_name'], 'manage_categories.php');
/* Do we already have a category with this name? */
$res = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `name` LIKE '" . hesk_dbEscape(hesk_dbLike($catname)) . "' LIMIT 1");
if (hesk_dbNumRows($res) != 0) {
$_SESSION['catname'] = $catname;
hesk_process_messages($hesklang['cndupl'], 'manage_categories.php');
}
/* Get the latest cat_order */
$res = hesk_dbQuery("SELECT `cat_order` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` ORDER BY `cat_order` DESC LIMIT 1");
$row = hesk_dbFetchRow($res);
$my_order = $row[0] + 10;
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` (`name`,`cat_order`,`autoassign`,`type`, `priority`) VALUES ('" . hesk_dbEscape($catname) . "','" . intval($my_order) . "','" . intval($_SESSION['cat_autoassign']) . "','" . intval($_SESSION['cat_type']) . "','{$_SESSION['cat_priority']}')");
hesk_cleanSessionVars('catname');
hesk_cleanSessionVars('cat_autoassign');
hesk_cleanSessionVars('cat_type');
hesk_cleanSessionVars('cat_priority');
$_SESSION['selcat2'] = hesk_dbInsertID();
hesk_process_messages(sprintf($hesklang['cat_name_added'], '<i>' . stripslashes($catname) . '</i>'), 'manage_categories.php', 'SUCCESS');
}
hesk_process_messages(sprintf($hesklang['num_tickets_deleted'], $i), $referer, 'SUCCESS');
} elseif ($_POST['a'] == 'merge') {
/* Check permissions for this feature */
hesk_checkPermission('can_merge_tickets');
/* A security check */
hesk_token_check('POST');
/* Sort IDs, tickets will be merged to the lowest ID */
sort($_POST['id'], SORT_NUMERIC);
/* Select lowest ID as the target ticket */
$merge_into = array_shift($_POST['id']);
/* Merge tickets or throw an error */
if (hesk_mergeTickets($_POST['id'], $merge_into)) {
hesk_process_messages($hesklang['merged'], $referer, 'SUCCESS');
} else {
$hesklang['merge_err'] .= ' ' . $_SESSION['error'];
hesk_cleanSessionVars($_SESSION['error']);
hesk_process_messages($hesklang['merge_err'], $referer);
}
} elseif ($_POST['a'] == 'tag' || $_POST['a'] == 'untag') {
/* Check permissions for this feature */
hesk_checkPermission('can_add_archive');
/* A security check */
hesk_token_check('POST');
if ($_POST['a'] == 'tag') {
$archived = 1;
$action = $hesklang['num_tickets_tag'];
} else {
$archived = 0;
$action = $hesklang['num_tickets_untag'];
}
foreach ($_POST['id'] as $this_id) {
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
/* Print "Submit a reply" form? */
if ($ticket['locked'] != 1 && $ticket['status'] != 3 && !$hesk_settings['reply_top']) {
hesk_printCustomerReplyForm();
}
/* If needed update unread replies as read for staff to know */
if (count($unread_replies)) {
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "replies` SET `read` = '1' WHERE `id` IN ('" . implode("','", $unread_replies) . "')");
}
/* Clear unneeded session variables */
hesk_cleanSessionVars('ticket_message');
require_once HESK_PATH . 'inc/footer.inc.php';
/*** START FUNCTIONS ***/
function print_form()
{
global $hesk_settings, $hesklang;
global $hesk_error_buffer, $my_email, $trackingID, $do_remember, $display;
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['view_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php
hesk_showTopBar($hesklang['view_ticket']);
</ul>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
}
/* Clear unneeded session variables */
hesk_cleanSessionVars('ticket_message');
hesk_cleanSessionVars('time_worked');
require_once HESK_PATH . 'inc/footer.inc.php';
/*** START FUNCTIONS ***/
function hesk_listAttachments($attachments = '', $reply = 0, $white = 1)
{
global $hesk_settings, $hesklang, $trackingID, $can_edit, $can_delete;
/* Attachments disabled or not available */
if (!$hesk_settings['attachments']['use'] || !strlen($attachments)) {
return false;
}
/* Style and mousover/mousout */
$tmp = $white ? 'White' : 'Blue';
$style = 'class="option' . $tmp . 'OFF" onmouseover="this.className=\'option' . $tmp . 'ON\'" onmouseout="this.className=\'option' . $tmp . 'OFF\'"';
/* List attachments */
echo '<p><b>' . $hesklang['attachments'] . ':</b><br />';
$att = explode(',', substr($attachments, 0, -1));