Пример #1
0
/**
 * Get start interviewer URL
 *
 * @return string The URL to start the interview
 */
function get_start_interview_url()
{
    $db = newADOConnection(DB_TYPE);
    $db->Connect(DB_HOST, DB_USER, DB_PASS, DB_NAME);
    $db->SetFetchMode(ADODB_FETCH_ASSOC);
    $operator_id = get_operator_id();
    $url = QUEXS_URL . "nocaseavailable.php";
    $case_id = get_case_id($operator_id);
    if ($case_id) {
        $sql = "SELECT token\r\n\t\t\tFROM `case`\r\n\t\t\tWHERE case_id = {$case_id}";
        $token = $db->GetOne($sql);
        $sid = get_limesurvey_id($operator_id);
        $url = LIME_URL . "index.php?interviewer=interviewer&loadall=reload&sid={$sid}&token={$token}&lang=" . DEFAULT_LOCALE;
        $questionnaire_id = get_questionnaire_id($operator_id);
        //get prefills
        $sql = "SELECT lime_sgqa,value\r\n                        FROM questionnaire_prefill\r\n                        WHERE questionnaire_id = '{$questionnaire_id}'";
        $pf = $db->GetAll($sql);
        if (!empty($pf)) {
            foreach ($pf as $p) {
                $url .= "&" . $p['lime_sgqa'] . "=" . quexs_template_replace($p['value']);
            }
        }
    }
    return $url;
}
Пример #2
0
/**
 * XHTML functions
 */
include "functions/functions.xhtml.php";
/**
 * Operator functions
 */
include "functions/functions.operator.php";
$operator_id = get_operator_id();
$js = array("js/popup.js", "include/jquery/jquery-1.4.2.min.js", "include/jquery-ui/jquery-ui.min.js");
if (AUTO_LOGOUT_MINUTES !== false) {
    $js[] = "js/childnap.js";
}
xhtml_head(T_("Respondent Selection") . " - " . T_("Project end"), true, array("include/bootstrap/css/bootstrap.min.css", "css/rs.css"), $js);
$case_id = get_case_id($operator_id);
$questionnaire_id = get_questionnaire_id($operator_id);
//display introduction text
$sql = "SELECT rs_project_end\r\n\tFROM questionnaire\r\n\tWHERE questionnaire_id = '{$questionnaire_id}'";
$r = $db->GetRow($sql);
if (!empty($r['rs_project_end'])) {
    print "<p class='rstext well'>" . template_replace($r['rs_project_end'], $operator_id, $case_id) . "</p>";
}
print "<p class='well'>";
if (!is_voip_enabled($operator_id) && AUTO_COMPLETE_OUTCOME) {
    end_call($operator_id, 10);
    print T_("Call automatically ended with outcome:") . "&ensp;<b>" . T_("Complete") . "</b>";
    //check for alternate interface
    if (ALTERNATE_INTERFACE && !is_voip_enabled($operator_id)) {
        print "&emsp;<a href=\"javascript:parent.location.href = 'index_interface2.php?endcase=endcase'\" class='btn btn-primary'>" . T_("End case") . "</a>";
    }
} else {
Пример #3
0
/**
 * End the current case
 *
 * @param int $operator_id The operator to end the case for
 *
 * @see get_case()
 */
function end_case($operator_id)
{
    global $db;
    $db->StartTrans();
    $case_id = get_case_id($operator_id, false);
    $questionnaire_id = get_questionnaire_id($operator_id);
    $return = false;
    if ($case_id) {
        //End all calls (with not attempted or worked if there is a call);
        end_call($operator_id, 1);
        //Make sure to end call attempts
        end_call_attempt($operator_id);
        //determine current final outcome code
        //Look over all calls, for each phone number that is to be tried again
        //Calculate outcome based on
        //If no phone number is to be tried again, use the outcome from the last call
        //If one phone number is to be tried again, use: "Differences in Response Rates using Most recent versus Final dispositions in Telephone Surveys" by Christopher McCarty
        //
        //Look for any calls where none should be tried again (this should be a final outcome)
        $sql = "SELECT c.call_id, c.outcome_id\r\n\t\t\tFROM `call` as c, `outcome` as o\r\n\t\t\tWHERE c.case_id = '{$case_id}'\r\n\t\t\tAND c.outcome_id = o.outcome_id\r\n\t\t\tAND o.tryanother = 0\r\n\t\t\tAND (o.outcome_type_id = 4)\r\n\t\t\tORDER BY c.call_id DESC\r\n\t\t\tLIMIT 1";
        $a = $db->GetRow($sql);
        if (empty($a)) {
            $sql = "SELECT c.*\r\n\t\t\t\tFROM contact_phone AS c\r\n\t\t\t\tLEFT JOIN (\r\n\t\t\t\t\tSELECT contact_phone.contact_phone_id\r\n\t\t\t\t\tFROM contact_phone\r\n\t\t\t\t\tLEFT JOIN `call` ON ( call.contact_phone_id = contact_phone.contact_phone_id )\r\n\t\t\t\t\tLEFT JOIN outcome ON ( call.outcome_id = outcome.outcome_id )\r\n\t\t\t\t\tWHERE contact_phone.case_id = '{$case_id}'\r\n\t\t\t\t\tAND outcome.tryagain =0\r\n\t\t\t\t\t) AS l ON l.contact_phone_id = c.contact_phone_id\r\n\t\t\t\tWHERE c.case_id = '{$case_id}'\r\n\t\t\t\tAND l.contact_phone_id IS NULL";
            $r = $db->GetAll($sql);
            //$r contains one row for each phone number that is to be tried again
            if (!empty($r)) {
                $count = count($r);
            } else {
                $count = 0;
            }
            $outcome = 1;
            //default outcome is 1 - not attempted
            //last call
            $sql = "SELECT call_id,outcome_id\r\n\t\t\t\tFROM `call`\r\n\t\t\t\tWHERE case_id = '{$case_id}'\r\n\t\t\t\tORDER BY call_id DESC\r\n\t\t\t\tLIMIT 1";
            $l = $db->GetRow($sql);
            $lastcall = 0;
            if (!empty($l)) {
                $lastcall = $l['call_id'];
            }
            if ($count == 0) {
                //last call
                $sql = "SELECT c.outcome_id as outcome_id\r\n\t\t\t\t\tFROM `call` as c\r\n\t\t\t\t\tJOIN outcome AS o ON ( c.outcome_id = o.outcome_id)\r\n\t\t\t\t\tWHERE c.case_id = '{$case_id}'\r\n\t\t\t\t\tAND o.outcome_id != 18\r\n\t\t\t\t\tORDER BY c.call_id DESC\r\n\t\t\t\t\tLIMIT 1";
                $t = $db->GetRow($sql);
                if (!empty($t)) {
                    $outcome = $t['outcome_id'];
                }
            } else {
                if ($count >= 1) {
                    $sql = "SELECT call_attempt_max,call_max\r\n                FROM questionnaire_sample as qs, `case` as c, sample as s\r\n                WHERE c.case_id = '{$case_id}'\r\n                AND c.sample_id = s.sample_id\r\n                AND qs.sample_import_id = s.import_id\r\n                AND qs.questionnaire_id = c.questionnaire_id";
                    $cm = $db->GetRow($sql);
                    $sql = "SELECT COUNT(*) as c\r\n              FROM call_attempt\r\n              WHERE case_id = '{$case_id}'";
                    $callattempts = $db->GetOne($sql);
                    $sql = "SELECT COUNT(*) as c\r\n                FROM `call`\r\n                WHERE case_id = '{$case_id}'";
                    $calls = $db->GetOne($sql);
                    $eligsql = "SELECT count(*)\r\n                  FROM `call` as c, `outcome` as o\r\n                  WHERE c.outcome_id = o.outcome_id\r\n                  AND o.eligible = 1\r\n                  AND c.case_id = '{$case_id}'";
                    if ($cm['call_attempt_max'] > 0 && $callattempts >= $cm['call_attempt_max']) {
                        //if ever eligible, code as eligible
                        if ($db->GetOne($eligsql) > 0) {
                            $outcome = 44;
                        } else {
                            $outcome = 42;
                        }
                    } else {
                        if ($cm['call_max'] > 0 && $calls >= $cm['call_max']) {
                            //if ever eligible, code as eligible
                            if ($db->GetOne($eligsql) > 0) {
                                $outcome = 45;
                            } else {
                                $outcome = 43;
                            }
                        } else {
                            //$r[0]['contact_phone_id'];
                            //code as eligible if ever eligible, or if referred to the supervisor, code as that if last call
                            $sql = "SELECT c.outcome_id as outcome_id\r\n  \t\t\t\t\tFROM `call` as c\r\n  \t\t\t\t\tJOIN outcome AS o ON ( c.outcome_id = o.outcome_id AND (o.eligible = 1 OR o.outcome_type_id = 2 OR o.outcome_type_id = 1) )\r\n  \t\t\t\t\tWHERE c.case_id = '{$case_id}'\r\n  \t\t\t\t\tORDER BY c.call_id DESC";
                            $t = $db->GetRow($sql);
                            if (!empty($t)) {
                                $outcome = $t['outcome_id'];
                            }
                        }
                    }
                }
            }
        } else {
            //the last call is the call with the final otucome
            $outcome = $a['outcome_id'];
            $lastcall = $a['call_id'];
            //if the outcome is complete, then update the quota's for this questionnaire (if any)
            if ($outcome == 10) {
                update_quotas($questionnaire_id, $case_id);
            }
        }
        $sql = "UPDATE `case`\r\n\t\t\tSET current_operator_id = NULL, current_call_id = NULL, sortorder = NULL, current_outcome_id = '{$outcome}', last_call_id = '{$lastcall}'\r\n\t\t\tWHERE case_id = '{$case_id}'";
        $o = $db->Execute($sql);
        $return = true;
    } else {
        $return = false;
    }
    //if ($db->HasFailedTrans()) { print "FAILED in end_case"; exit; }
    if ($db->CompleteTrans()) {
        return $return;
    }
    return false;
}