/**
* Generates a page with awaiting visitors.
*
* @param Request $request
* @return string Rendered page content
*/
public function indexAction(Request $request)
{
$operator = $this->getOperator();
// Operator becomes online as soon as he open "operator/users" page
notify_operator_alive($operator['operatorid'], 0);
$operator['istatus'] = 0;
$this->getAuthenticationManager()->setOperator($operator);
$_SESSION[SESSION_PREFIX . "operatorgroups"] = get_operator_groups_list($operator['operatorid']);
$page = array();
$page['havemenu'] = !$request->query->has('nomenu');
$page['showonline'] = (Settings::get('showonlineoperators') == '1');
$page['showvisitors'] = (Settings::get('enabletracking') == '1');
$page['title'] = getlocal("List of visitors waiting");
$page['menuid'] = "users";
$page = array_merge($page, prepare_menu($operator));
// Attach files of the client side application and start it
$this->getAssetManager()->attachJs('js/compiled/users_app.js');
$this->getAssetManager()->attachJs(
$this->startJsApplication($request, $operator),
\Mibew\Asset\AssetManagerInterface::INLINE,
1000
);
return $this->render('users', $page);
}
/**
* Return updated threads list. API function
*
* Triggers
* {@link \Mibew\EventDispatcher\Events::USERS_UPDATE_THREADS_ALTER} event.
*
* @param array $args Associative array of arguments. It must contains the
* following keys:
* - 'agentId': Id of the agent related to users window
* - 'revision': last revision number at client side
* @return array Array of results. It contains the following keys:
* - 'threads': array of threads changes
*/
protected function apiUpdateThreads($args)
{
$operator = $this->checkOperator($args['agentId']);
$since = $args['revision'];
// Get operator groups
if (!isset($_SESSION[SESSION_PREFIX . "operatorgroups"])) {
$_SESSION[SESSION_PREFIX . "operatorgroups"] = get_operator_groups_list($operator['operatorid']);
}
$group_ids = $_SESSION[SESSION_PREFIX . "operatorgroups"];
$db = Database::getInstance();
$query = "SELECT t.*, " . " g.vclocalname AS group_localname, " . " g.vccommonname AS group_commonname " . " FROM {thread} t LEFT OUTER JOIN {opgroup} g ON " . " t.groupid = g.groupid " . " WHERE t.lrevision > :since " . " AND t.istate <> " . Thread::STATE_INVITED . ($since == 0 ? " AND t.istate <> " . Thread::STATE_CLOSED . " AND t.istate <> " . Thread::STATE_LEFT : "") . (Settings::get('enablegroups') == '1' ? " AND (g.groupid is NULL" . ($group_ids ? " OR g.groupid IN ({$group_ids}) OR g.groupid IN " . "(SELECT parent FROM {opgroup} " . "WHERE groupid IN ({$group_ids})) " : "") . ") " : "") . " ORDER BY t.threadid";
$rows = $db->query($query, array(':since' => $since), array('return_rows' => Database::RETURN_ALL_ROWS));
$revision = $since;
$threads = array();
foreach ($rows as $row) {
// Create thread instance
$thread = Thread::createFromDbInfo($row);
// Calculate agent permissions
$can_open = !($thread->state == Thread::STATE_CHATTING && $thread->agentId != $operator['operatorid'] && !is_capable(CAN_TAKEOVER, $operator));
$can_view = $thread->agentId != $operator['operatorid'] && $thread->nextAgent != $operator['operatorid'] && is_capable(CAN_VIEWTHREADS, $operator);
$can_ban = Settings::get('enableban') == "1";
// Get ban info
$ban = Settings::get('enableban') == "1" ? Ban::loadByAddress($thread->remote) : false;
if ($ban !== false && !$ban->isExpired()) {
$ban_info = array('id' => $ban->id, 'reason' => $ban->comment);
} else {
$ban_info = false;
}
// Get user name
$user_name = get_user_name($thread->userName, $thread->remote, $thread->userId);
// Get user ip
if (preg_match("/(\\d+\\.\\d+\\.\\d+\\.\\d+)/", $thread->remote, $matches) != 0) {
$user_ip = $matches[1];
} else {
$user_ip = false;
}
// Get thread operartor name
$next_agent = $thread->nextAgent != 0 ? operator_by_id($thread->nextAgent) : false;
if ($next_agent) {
$agent_name = get_operator_name($next_agent);
} else {
if ($thread->agentName) {
$agent_name = $thread->agentName;
} else {
$group_name = get_group_name(array('vccommonname' => $row['group_commonname'], 'vclocalname' => $row['group_localname']));
if ($group_name) {
$agent_name = '-' . $group_name . '-';
} else {
$agent_name = '-';
}
}
}
// Get first message
$first_message = null;
if ($thread->shownMessageId != 0) {
$line = $db->query("SELECT tmessage FROM {message} WHERE messageid = ? LIMIT 1", array($thread->shownMessageId), array('return_rows' => Database::RETURN_ONE_ROW));
if ($line) {
$first_message = preg_replace("/[\r\n\t]+/", " ", $line["tmessage"]);
}
}
$threads[] = array('id' => $thread->id, 'token' => $thread->lastToken, 'userId' => $thread->userId, 'userName' => $user_name, 'userIp' => $user_ip, 'remote' => $thread->remote, 'userAgent' => get_user_agent_version($thread->userAgent), 'agentId' => $thread->agentId, 'agentName' => $agent_name, 'canOpen' => $can_open, 'canView' => $can_view, 'canBan' => $can_ban, 'ban' => $ban_info, 'state' => $thread->state, 'totalTime' => $thread->created, 'waitingTime' => $thread->modified, 'firstMessage' => $first_message);
// Get max revision
if ($thread->lastRevision > $revision) {
$revision = $thread->lastRevision;
}
// Clean up
unset($thread);
}
// Provide an ability to alter threads list
$arguments = array('threads' => $threads);
$dispatcher = EventDispatcher::getInstance();
$dispatcher->triggerEvent(Events::USERS_UPDATE_THREADS_ALTER, $arguments);
// Send results back to the client. "array_values" function should be
// used to avoid problems with JSON conversion. If there will be gaps in
// keys (the keys are not serial) JSON Object will be produced instead
// of an Array.
return array('threads' => array_values($arguments['threads']), 'lastRevision' => $revision);
}
