// CHECK LOGIN AND ACLs
check_login();
// SET VARS
$width = '99%';
if (!give_acl($config['id_user'], 0, "IR")) {
audit_db($config['id_user'], $config["REMOTE_ADDR"], "ACL Violation", "Trying to access ticket viewer");
require "general/noaccess.php";
exit;
}
$incident_id = get_parameter('incident_id', 0);
if ($incident_id == 0) {
ui_print_error_message(__('Unable to load ticket'));
exit;
}
// GET THE WORKUNITS
$incident['workunits'] = get_incident_full_workunits($incident_id);
if ($incident['workunits'] === false) {
$incident['workunits'] = array();
}
// SHOW THE WORKUNITS
$table->class = 'result_table';
$table->width = $width;
$table->id = 'incident_search_result_table';
$separator_style = 'border-bottom: 1px solid rgb(204, 204, 204);border-top: 1px solid rgb(204, 204, 204);';
$table->style = array();
$table->data = array();
$table->head = array();
$row = 0;
if (empty($incident['workunits'])) {
$table->colspan[$row][0] = 2;
$table->data[$row][0] = '<i>' . __('No workunit was done in this ticket') . '</i>';
/**
* Return an array with the incident details, files and workunits
*
* @param array List of incidents to get stats.
*
*/
function get_full_incident($id_incident, $only_names = false)
{
$full_incident['details'] = get_db_row_filter('tincidencia', array('id_incidencia' => $id_incident), '*');
$full_incident['files'] = get_incident_files($id_incident, true);
if ($full_incident['files'] === false) {
$full_incident['files'] = array();
}
$full_incident['workunits'] = get_incident_full_workunits($id_incident);
if ($full_incident['workunits'] === false) {
$full_incident['workunits'] = array();
}
return $full_incident;
}
