/**
* Add summary to case
*
* @param Request $request
* @param integer $caseId
*
* @return view
*/
public function addSummary(Request $request, $caseId)
{
$summary = new Summary();
$summary->case_id = $caseId;
$summary->user_id = Auth::user()->id;
$summary->summary = $request->input('summary');
$summary->save();
$case = $this->case->find($caseId);
$this->case->openCase($case);
Session::flash('flash_success', trans('crm-launcher::success.summary_added'));
return back();
}
/**
* Gets all direct (private) messages on Twitter
* @return void
*/
public function collectDirectMessages()
{
$sinceId = latestDirect();
$directs = $this->twitterContent->fetchDirectMessages($sinceId);
foreach ($directs as $key => $direct) {
$date = changeDateFormat($direct['created_at']);
$message = new Message();
if ($this->contact->where('twitter_id', $direct['sender']['id_str'])->exists()) {
$contact = $this->contact->where('twitter_id', $direct['sender']['id_str'])->first();
if (count($contact->cases)) {
$case = $contact->cases()->where('origin', 'Twitter direct')->orderBy('id', 'DESC')->first();
} else {
$case = $this->case->createCase('twitter_direct', $direct, $contact);
}
$message->case_id = $case->id;
$this->case->openCase($case);
} else {
$contact = $this->contact->createContact('twitter_direct', $direct);
$case = $this->case->createCase('twitter_direct', $direct, $contact);
$message->case_id = $case->id;
}
$message->contact_id = $contact->id;
$message->direct_id = $direct['id_str'];
$message->message = filterUrl($direct['text']);
$message->post_date = $date;
$message->save();
$this->media->handleMedia($message->id, $direct, 'twitter');
$this->updateCase($case->id, 'twitter', $direct['id_str']);
}
}
/**
* Inserts answer to database
*
* @param string $type
* @param Request $request
* @param object $case
* @param string $message
* @param string $reply
* @param string $handle
*
* @return void
*/
private function insertAnswer($type, $request, $case, $message, $reply, $handle)
{
$answer = new Answer();
$answer->case_id = $case->id;
$answer->user_id = Auth::user()->id;
$answer->answer = $request->input('answer');
$answer->post_date = Carbon::now();
if (is_a($message, "Rubenwouters\\CrmLauncher\\Models\\Answer")) {
$answer->answer_id = $message->id;
} else {
$answer->message_id = $message->id;
}
if ($type == self::TYPE_TWEET) {
$answer->tweet_id = $reply['id_str'];
if ($case->origin == 'Twitter mention') {
if ($reply['in_reply_to_status_id_str'] != null) {
$answer->tweet_reply_id = $reply['in_reply_to_status_id_str'];
} else {
$answer->tweet_reply_id = 0;
}
}
} else {
if ($type == self::TYPE_FACEBOOK_POST) {
$answer->fb_post_id = $reply->id;
$answer->fb_reply_id = $message->fb_post_id;
} else {
if ($type == self::TYPE_FACEBOOK_PRIVATE) {
$answer->fb_private_id = $reply->id;
$answer->fb_reply_id = $message->fb_conversation_id;
}
}
}
$answer->save();
$this->case->openCase($case);
$this->linkCaseToUser($case);
}