public function show(Ticket $Ticket, $id, Request $request)
{
$ticket = Ticket::where('student_id', student()->id)->with('replies', 'replies.student', 'replies.user')->findOrFail($id);
$departments = TicketDepartment::withDepth()->get();
$options = [NULL => NULL];
foreach ($departments as $department) {
$options[$department->id] = str_repeat("----", $department->depth) . $department->name;
}
foreach ($ticket->replies as $reply) {
if (!empty($reply->user_id)) {
$reply->seen = 1;
$reply->save();
}
}
if ($request->ajax()) {
return response()->json(['total' => $ticket->replies->count(), 'view' => view('students::tickets._show_list', compact('ticket'))->render()]);
}
return view('students::tickets.show', compact('ticket', 'options'));
}
public function show(Ticket $tickets, Request $request)
{
$ticket = $tickets;
$ticket->load('replies', 'replies.files', 'replies.student', 'replies.user', 'history');
$seen = false;
$ticket->replies->each(function ($reply) use(&$seen) {
if ($reply->owner_type == 'students' && $reply->seen == 0) {
$seen = true;
$reply->seen = 1;
$reply->save();
}
});
if ($seen) {
event(new UserSeenTicket($ticket->id, $ticket->student_id));
}
$tickets = Ticket::where('student_id', $ticket->student_id)->pluck('subject', 'id');
if ($request->ajax()) {
return response()->json(['total' => $ticket->replies->count(), 'view' => view('tickets::tickets._replies', compact('ticket'))->render()]);
}
$options = [];
$departments = TicketDepartment::withDepth()->defaultOrder()->orderBy('parent_id', 'ASC')->get();
foreach ($departments as $department) {
$options[$department->id] = str_repeat("----", $department->depth) . $department->name;
}
return view('tickets::tickets.show', compact('ticket', 'tickets', 'options'));
}
