Exemplo n.º 1
0
 /**
  * Process a batch change
  *
  * @return  void
  */
 public function processTask()
 {
     // Incoming
     $tmpl = Request::getVar('tmpl');
     $ids = Request::getVar('id', array());
     $fields = Request::getVar('fields', array());
     $tags = Request::getVar('tags', '');
     $access = 1;
     $fields['owner'] = Request::getVar('owner', '');
     /*$comment = nl2br(Request::getVar('comment', '', 'post', 'none', 2));
     		$cc      = Request::getVar('cc', '');
     		$access  = Request::getInt('access', 0);
     		$email_submitter = Request::getInt('email_submitter', 0);
     		$email_owner = Request::getInt('email_owner', 0);
     
     		$base = Request::base();
     		if (substr($base, -14) == 'administrator/')
     		{
     			$base = substr($base, 0, strlen($base)-14);
     		}
     
     		$webpath = trim($this->config->get('webpath'), '/');
     
     		$allowEmailResponses = $this->config->get('email_processing');
     		if ($allowEmailResponses)
     		{
     			try
     			{
     				$encryptor = new \Hubzero\Mail\Token();
     			}
     			catch (Exception $e)
     			{
     				$allowEmailResponses = false;
     			}
     		}*/
     // Only take the fields that have had a value set
     foreach ($fields as $key => $value) {
         if ($value === '') {
             unset($fields[$key]);
         }
     }
     $processed = array();
     foreach ($ids as $id) {
         if (!$id) {
             continue;
         }
         // Initiate class and bind posted items to database fields
         $row = new Ticket($id);
         if (!$row->exists()) {
             continue;
         }
         $old = new Ticket($id);
         $old->set('tags', $old->tags('string'));
         if (!$row->bind($fields)) {
             $this->setError($row->getError());
             continue;
         }
         // Store new content
         if (!$row->store(true)) {
             $this->setError($row->getError());
         }
         // Only set the tags if any tags have been provided
         if ($tags) {
             $row->set('tags', $tags);
             $row->tag($row->get('tags'), User::get('id'), 1);
         } else {
             $row->set('tags', $row->tags('string'));
         }
         // Create a new support comment object and populate it
         $rowc = new Comment();
         $rowc->set('ticket', $id);
         $rowc->set('comment', $comment);
         $rowc->set('created', Date::toSql());
         $rowc->set('created_by', User::get('id'));
         //$rowc->set('access', $access);
         // Compare fields to find out what has changed for this ticket and build a changelog
         $rowc->changelog()->diff($old, $row);
         $rowc->changelog()->cced($cc);
         // Save the data
         if (!$rowc->store()) {
             $this->setError($rowc->getError());
             continue;
         }
         // Only do the following if a comment was posted or ticket was reassigned
         // otherwise, we're only recording a changelog
         /*if ($rowc->get('comment') || $row->get('owner') != $old->get('owner'))
         			{
         				// Send e-mail to ticket submitter?
         				if ($email_submitter == 1 && !$rowc->isPrivate())
         				{
         					$rowc->addTo(array(
         						'role'  => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_SUBMITTER'),
         						'name'  => $row->submitter('name'),
         						'email' => $row->submitter('email'),
         						'id'    => $row->submitter('id')
         					));
         				}
         
         				// Send e-mail to ticket owner?
         				if ($email_owner == 1 && $row->get('owner'))
         				{
         					$rowc->addTo(array(
         						'role'  => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_OWNER'),
         						'name'  => $row->owner('name'),
         						'email' => $row->owner('email'),
         						'id'    => $row->owner('id')
         					));
         				}
         
         				// Add any CCs to the e-mail list
         				foreach ($rowc->changelog()->get('cc') as $cc)
         				{
         					$rowc->addTo($cc, Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_CC'));
         				}
         
         				// Message people watching this ticket,
         				// but ONLY if the comment was NOT marked private
         				if (!$rowc->isPrivate())
         				{
         					foreach ($row->watchers() as $watcher)
         					{
         						$rowc->addTo($watcher->user_id, 'watcher');
         					}
         				}
         
         				if (count($rowc->to()))
         				{
         					// Build e-mail components
         					$subject = Lang::txt('COM_SUPPORT_EMAIL_SUBJECT_TICKET_COMMENT', $row->get('id'));
         
         					$from = array(
         						'name'      => Lang::txt('COM_SUPPORT_EMAIL_FROM', Config::get('sitename')),
         						'email'     => Config::get('mailfrom'),
         						'multipart' => md5(date('U'))  // Html email
         					);
         
         					// Plain text email
         					$eview = new \Hubzero\Component\View(array(
         						'base_path' => PATH_CORE . DS . 'components' . DS . $this->_option . DS . 'site',
         						'name'      => 'emails',
         						'layout'    => 'comment_plain'
         					));
         					$eview->option     = $this->_option;
         					$eview->controller = $this->_controller;
         					$eview->comment    = $rowc;
         					$eview->ticket     = $row;
         					$eview->delimiter  = ($allowEmailResponses ? '~!~!~!~!~!~!~!~!~!~!' : '');
         
         					$message['plaintext'] = $eview->loadTemplate();
         					$message['plaintext'] = str_replace("\n", "\r\n", $message['plaintext']);
         
         					// HTML email
         					$eview->setLayout('comment_html');
         
         					$message['multipart'] = $eview->loadTemplate();
         					$message['multipart'] = str_replace("\n", "\r\n", $message['multipart']);
         
         					// Send e-mail to admin?
         					Plugin::import('xmessage');
         
         					foreach ($rowc->to('ids') as $to)
         					{
         						if ($allowEmailResponses)
         						{
         							// The reply-to address contains the token
         							$token = $encryptor->buildEmailToken(1, 1, $to['id'], $id);
         							$from['replytoemail'] = 'htc-' . $token . strstr(Config::get('mailfrom'), '@');
         						}
         
         						// Get the user's email address
         						if (!Event::trigger('xmessage.onSendMessage', array('support_reply_submitted', $subject, $message, $from, array($to['id']), $this->_option)))
         						{
         							$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_MESSAGE', $to['name'] . '(' . $to['role'] . ')'));
         						}
         						$rowc->changelog()->notified(
         							$to['role'],
         							$to['name'],
         							$to['email']
         						);
         					}
         
         					foreach ($rowc->to('emails') as $to)
         					{
         						if ($allowEmailResponses)
         						{
         							$token = $encryptor->buildEmailToken(1, 1, -9999, $id);
         
         							$email = array(
         								$to['email'],
         								'htc-' . $token . strstr(Config::get('mailfrom'), '@')
         							);
         
         							// In this case each item in email in an array, 1- To, 2:reply to address
         							Utilities::sendEmail($email[0], $subject, $message, $from, $email[1]);
         						}
         						else
         						{
         							// email is just a plain 'ol string
         							Utilities::sendEmail($to['email'], $subject, $message, $from);
         						}
         
         						$rowc->changelog()->notified(
         							$to['role'],
         							$to['name'],
         							$to['email']
         						);
         					}
         
         					// Were there any changes?
         					if (count($rowc->changelog()->get('notifications')) > 0)
         					{
         						// Save the data
         						if (!$rowc->store())
         						{
         							$this->setError($rowc->getError());
         						}
         					}
         				}
         			}*/
         $processed[] = $id;
     }
     if ($tmpl) {
         echo Lang::txt('COM_SUPPORT_TICKETS_SUCCESSFULLY_SAVED', count($processed));
         return;
     }
     // Output messsage and redirect
     App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . (Request::getInt('no_html', 0) ? '&no_html=1' : ''), false), Lang::txt('COM_SUPPORT_TICKETS_SUCCESSFULLY_SAVED', count($ids)));
 }