/** * Process a batch change * * @return void */ public function processTask() { // Incoming $tmpl = Request::getVar('tmpl'); $ids = Request::getVar('id', array()); $fields = Request::getVar('fields', array()); $tags = Request::getVar('tags', ''); $access = 1; $fields['owner'] = Request::getVar('owner', ''); /*$comment = nl2br(Request::getVar('comment', '', 'post', 'none', 2)); $cc = Request::getVar('cc', ''); $access = Request::getInt('access', 0); $email_submitter = Request::getInt('email_submitter', 0); $email_owner = Request::getInt('email_owner', 0); $base = Request::base(); if (substr($base, -14) == 'administrator/') { $base = substr($base, 0, strlen($base)-14); } $webpath = trim($this->config->get('webpath'), '/'); $allowEmailResponses = $this->config->get('email_processing'); if ($allowEmailResponses) { try { $encryptor = new \Hubzero\Mail\Token(); } catch (Exception $e) { $allowEmailResponses = false; } }*/ // Only take the fields that have had a value set foreach ($fields as $key => $value) { if ($value === '') { unset($fields[$key]); } } $processed = array(); foreach ($ids as $id) { if (!$id) { continue; } // Initiate class and bind posted items to database fields $row = new Ticket($id); if (!$row->exists()) { continue; } $old = new Ticket($id); $old->set('tags', $old->tags('string')); if (!$row->bind($fields)) { $this->setError($row->getError()); continue; } // Store new content if (!$row->store(true)) { $this->setError($row->getError()); } // Only set the tags if any tags have been provided if ($tags) { $row->set('tags', $tags); $row->tag($row->get('tags'), User::get('id'), 1); } else { $row->set('tags', $row->tags('string')); } // Create a new support comment object and populate it $rowc = new Comment(); $rowc->set('ticket', $id); $rowc->set('comment', $comment); $rowc->set('created', Date::toSql()); $rowc->set('created_by', User::get('id')); //$rowc->set('access', $access); // Compare fields to find out what has changed for this ticket and build a changelog $rowc->changelog()->diff($old, $row); $rowc->changelog()->cced($cc); // Save the data if (!$rowc->store()) { $this->setError($rowc->getError()); continue; } // Only do the following if a comment was posted or ticket was reassigned // otherwise, we're only recording a changelog /*if ($rowc->get('comment') || $row->get('owner') != $old->get('owner')) { // Send e-mail to ticket submitter? if ($email_submitter == 1 && !$rowc->isPrivate()) { $rowc->addTo(array( 'role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_SUBMITTER'), 'name' => $row->submitter('name'), 'email' => $row->submitter('email'), 'id' => $row->submitter('id') )); } // Send e-mail to ticket owner? if ($email_owner == 1 && $row->get('owner')) { $rowc->addTo(array( 'role' => Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_OWNER'), 'name' => $row->owner('name'), 'email' => $row->owner('email'), 'id' => $row->owner('id') )); } // Add any CCs to the e-mail list foreach ($rowc->changelog()->get('cc') as $cc) { $rowc->addTo($cc, Lang::txt('COM_SUPPORT_COMMENT_SEND_EMAIL_CC')); } // Message people watching this ticket, // but ONLY if the comment was NOT marked private if (!$rowc->isPrivate()) { foreach ($row->watchers() as $watcher) { $rowc->addTo($watcher->user_id, 'watcher'); } } if (count($rowc->to())) { // Build e-mail components $subject = Lang::txt('COM_SUPPORT_EMAIL_SUBJECT_TICKET_COMMENT', $row->get('id')); $from = array( 'name' => Lang::txt('COM_SUPPORT_EMAIL_FROM', Config::get('sitename')), 'email' => Config::get('mailfrom'), 'multipart' => md5(date('U')) // Html email ); // Plain text email $eview = new \Hubzero\Component\View(array( 'base_path' => PATH_CORE . DS . 'components' . DS . $this->_option . DS . 'site', 'name' => 'emails', 'layout' => 'comment_plain' )); $eview->option = $this->_option; $eview->controller = $this->_controller; $eview->comment = $rowc; $eview->ticket = $row; $eview->delimiter = ($allowEmailResponses ? '~!~!~!~!~!~!~!~!~!~!' : ''); $message['plaintext'] = $eview->loadTemplate(); $message['plaintext'] = str_replace("\n", "\r\n", $message['plaintext']); // HTML email $eview->setLayout('comment_html'); $message['multipart'] = $eview->loadTemplate(); $message['multipart'] = str_replace("\n", "\r\n", $message['multipart']); // Send e-mail to admin? Plugin::import('xmessage'); foreach ($rowc->to('ids') as $to) { if ($allowEmailResponses) { // The reply-to address contains the token $token = $encryptor->buildEmailToken(1, 1, $to['id'], $id); $from['replytoemail'] = 'htc-' . $token . strstr(Config::get('mailfrom'), '@'); } // Get the user's email address if (!Event::trigger('xmessage.onSendMessage', array('support_reply_submitted', $subject, $message, $from, array($to['id']), $this->_option))) { $this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_MESSAGE', $to['name'] . '(' . $to['role'] . ')')); } $rowc->changelog()->notified( $to['role'], $to['name'], $to['email'] ); } foreach ($rowc->to('emails') as $to) { if ($allowEmailResponses) { $token = $encryptor->buildEmailToken(1, 1, -9999, $id); $email = array( $to['email'], 'htc-' . $token . strstr(Config::get('mailfrom'), '@') ); // In this case each item in email in an array, 1- To, 2:reply to address Utilities::sendEmail($email[0], $subject, $message, $from, $email[1]); } else { // email is just a plain 'ol string Utilities::sendEmail($to['email'], $subject, $message, $from); } $rowc->changelog()->notified( $to['role'], $to['name'], $to['email'] ); } // Were there any changes? if (count($rowc->changelog()->get('notifications')) > 0) { // Save the data if (!$rowc->store()) { $this->setError($rowc->getError()); } } } }*/ $processed[] = $id; } if ($tmpl) { echo Lang::txt('COM_SUPPORT_TICKETS_SUCCESSFULLY_SAVED', count($processed)); return; } // Output messsage and redirect App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller . (Request::getInt('no_html', 0) ? '&no_html=1' : ''), false), Lang::txt('COM_SUPPORT_TICKETS_SUCCESSFULLY_SAVED', count($ids))); }