/**
*This function will handle the post requests
*
*
* Tasks
* 1. Load Opend Tickets
* 2. Load Closed Tickets
* 3. Close the tickets
* 4. Open the tickets
*
**/
public function inputs()
{
if (Request::get('task') == "loadtableopendtickets") {
$x = Request::get('skip');
return $this->loadTableOpendTickets($x);
} elseif (Request::get('task') == "loadtableclosedtickets") {
$x = Request::get('skip');
return $this->loadTableClosedTickets($x);
} elseif (Request::get('task') == "closeTicket") {
$ids = Request::get('tickets');
return $this->closeTickets($ids);
} elseif (Request::get('task') == "openTicket") {
$ids = Request::get('tickets');
return $this->openTickets($ids);
} elseif (Request::get('task') == "viewTicket") {
$user = Session::get('user');
$ids = Request::get('ticket');
if (!is_null($ids)) {
$ticket = tickets::find($ids);
if (is_null($ticket)) {
abort(404);
}
if ($ticket->userid != Session::get('userid') && $user->level < 10) {
abort(404);
}
$admin = adminUserTickets::where('ticketid', $ticket->id)->first();
$staff = null;
if (!is_null($admin)) {
$staff = user::find($admin->adminid);
}
$ticketsMessages = tickets_messages::where('ticket_id', $ticket->id)->orderBy('id', 'asc')->get();
return view('user.tickets.reply')->with('user', $user)->with('messages', $ticketsMessages)->with('ticket', $ticket)->with('staff', $staff);
} else {
abort(404);
}
} elseif (Request::get('task') == "replyTickets") {
$message = Request::get('text');
$ticket_id = Request::get('ticket_id');
return $this->replyTickets($message, $ticket_id);
}
}
/**
*
* Get the Tickets Reply
* @param String $message Ticket body
* @param Integer $ticketId Ticket ID
* @return Json Response
*
*/
private function replyTickets($message, $ticketId)
{
$user = Session::get('user');
$count = adminUserTickets::where('ticketid', $ticketId)->count();
if ($count == 0) {
$adminUt = new adminUserTickets();
$adminUt->ticketid = $ticketId;
$adminUt->adminid = $user->id;
$adminUt->save();
} else {
$count = adminUserTickets::where('adminid', $user->id)->where('ticketid', $ticketId)->count();
if ($count == 0) {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
}
if (!is_null(trim($message)) && !is_null($ticketId)) {
$ticket = tickets::find($ticketId);
if (is_null($ticket)) {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
if ($ticket->opened == 0) {
return response()->json(['message' => 'Ticket Should be opened', 'code' => 'error']);
}
$ticketMsg = new tickets_messages();
$ticketMsg->user_id = Session::get('userid');
$ticketMsg->message = $message;
$ticketMsg->ticket_id = $ticket->id;
$ticketMsg->save();
return response()->json(['code' => 'success', 'task' => 'replyTickets', 'msg' => $ticketMsg]);
} else {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
}
