/**
* function to load data
* @param type $id
* @return type file
*/
public function get_data($id)
{
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('id', '=', $id)->get();
foreach ($attachments as $attachment) {
header('Content-type: application/' . $attachment->type . '');
header('Content-Disposition: inline; filename=' . $attachment->name . '');
header('Content-Transfer-Encoding: binary');
echo $attachment->file;
}
}
/**
* Function to delete ticket
* @param type $id
* @param type Tickets $ticket
* @return type string
*/
public function delete($id, Tickets $ticket)
{
$ticket_delete = $ticket->where('id', '=', $id)->first();
if ($ticket_delete->status == 5) {
$ticket_delete->delete();
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
foreach ($ticket_threads as $ticket_thread) {
$ticket_thread->delete();
}
$ticket_attachments = Ticket_attachments::where('ticket_id', '=', $id)->get();
foreach ($ticket_attachments as $ticket_attachment) {
$ticket_attachment->delete();
}
return "your ticket has been delete";
} else {
$ticket_delete->is_deleted = 0;
$ticket_delete->status = 5;
$ticket_delete->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_delete->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread->save();
return "your ticket" . $ticket_delete->ticket_number . " has been delete";
}
}
public function get_unassigned()
{
if (Auth::user()->role == "admin") {
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$tickets = Tickets::where('assigned_to', '=', null)->where('status', '1')->get();
} else {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('assigned_to', '=', null)->where('dept_id', '=', $dept->id)->get();
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
}
return \Datatable::collection(new Collection($tickets))->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='" . $ticket->id . "'></input>";
})->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', "=", $ticket->id)->first();
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' <i class="fa fa-users"></i>';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
//Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($threads);
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' <i class="fa fa-paperclip"></i>';
} else {
$attachString = "";
}
//return $threads->id;
return "<a href='" . route('ticket.thread', [$ticket->id]) . "' title='" . $subject->title . "'>" . $string . " <span style='color:green'>(" . $count . ")<i class='fa fa-comment'></i></span></a>" . $collabString . $attachString;
})->addColumn('ticket_number', function ($ticket) {
return "<a href='" . route('ticket.thread', [$ticket->id]) . "' title='" . $ticket->ticket_number . "'>#" . $ticket->ticket_number . "</a>";
})->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority', 'priority_color')->where('priority_id', "=", $ticket->priority_id)->first();
return '<span class="btn btn-' . $priority->priority_color . ' btn-xs">' . $priority->priority . '</span>';
//return "loda";
})->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', "=", $ticket->user_id)->first();
return "<span style='color:#508983'>" . $from->user_name . "</span>";
})->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else {
$rep = "#000";
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "<span style='color:" . $rep . "'>" . $username . "</span>";
})->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "<span style='color:red'>Unassigned</span>";
} else {
$assign = DB::table("users")->where('id', "=", $ticket->assigned_to)->first();
return "<span style='color:green'>" . $assign->first_name . " " . $assign->last_name . "</span>";
}
})->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
})->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')->make();
}
/**
* Create Attachment
* @param type $thread
* @param type $attach
* @return int
*/
public function attach($thread, $attach)
{
try {
$ta = new Ticket_attachments();
foreach ($attach as $file) {
$ta->create(['thread_id' => $thread, 'name' => $file['name'], 'size' => $file['size'], 'type' => $file['type'], 'file' => $file['file'], 'poster' => 'ATTACHMENT']);
}
$ta->create(['thread_id' => $thread, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $file, 'poster' => 'ATTACHMENT']);
return 1;
} catch (\Exception $e) {
return $e->getMessage();
}
}