// this option isn't in the listing. add it in.
$user_temp = module_user::get_user($ticket['user_id'], false);
$c[$ticket['user_id']] = $user_temp['name'] . ' ' . $user_temp['last_name'];
if ($user_temp['customer_id'] >= 0) {
$c[$ticket['user_id']] .= ' ' . _l('(under different customer)');
} else {
// user not assigned to a customer.
}
}
echo '<a name="#change_contact"></a>';
echo print_select_box($c, 'change_user_id', $ticket['user_id']);
} else {
echo module_user::link_open_contact($ticket['user_id'], true);
if (module_ticket::can_edit_tickets()) {
echo ' ';
echo '<a href="' . module_ticket::link_open($ticket_id) . '&show_change_contact#change_contact">' . _l('Change') . '</a>';
}
}
/*
$c = array();
$res = module_user::get_users(array('customer_id'=>$ticket['customer_id']));
while($row = array_shift($res)){
$c[$row['user_id']] = $row['name'];
}
if(false && module_ticket::can_i('edit','Related to')){
echo print_select_box($c,'user_id',$ticket['user_id']);
}else if($ticket['user_id']){
echo isset($c[$ticket['user_id']]) ? $c[$ticket['user_id']] : 'N/A';
}*/
}));
}
?>
"><?php
echo htmlspecialchars($i['name']);
?>
(<?php
echo $i['count'];
echo $i['cost'] ? ' - ' . dollar($i['count'] * $i['cost']) : '';
?>
)</a> <?php
}
}
/** START TABLE LAYOUT **/
$table_manager = module_theme::new_table_manager();
$columns = array();
$columns['ticket_number'] = array('title' => 'Number', 'callback' => function ($ticket) {
echo module_ticket::link_open($ticket['ticket_id'], true, $ticket);
echo ' (' . $ticket['message_count'] . ')';
}, 'cell_class' => 'row_action');
$columns['ticket_subject'] = array('title' => 'Subject', 'callback' => function ($ticket) {
$ticket['subject'] = preg_replace('#Message sent via your Den#', '', $ticket['subject']);
if ($ticket['priority']) {
}
if ($ticket['unread']) {
echo '<strong>';
echo ' ' . _l('* ') . ' ';
echo htmlspecialchars($ticket['subject']);
echo '</strong>';
} else {
echo htmlspecialchars($ticket['subject']);
}
});
public static function hook_invoice_sidebar($callback, $invoice_id)
{
// see if any tickets match this invoice.
$tickets = get_multiple('ticket', array('invoice_id' => $invoice_id));
if ($tickets) {
foreach ($tickets as $ticket) {
?>
<h3><?php
_e('Priority Support Ticket');
?>
</h3>
<table border="0" cellspacing="0" cellpadding="2" class="tableclass tableclass_form tableclass_full">
<tbody>
<tr>
<th class="width1">
<?php
_e('Ticket');
?>
</th>
<td>
<?php
echo module_ticket::link_open($ticket['ticket_id'], true, $ticket);
?>
</td>
</tr>
<tr>
<th>
<?php
_e('Subject');
?>
</th>
<td>
<?php
echo htmlspecialchars($ticket['subject']);
?>
</td>
</tr>
<tr>
<th>
<?php
_e('Status');
?>
</th>
<td>
<?php
$s = module_ticket::get_statuses();
echo $s[$ticket['status_id']];
?>
</td>
</tr>
</tbody>
</table>
<?php
}
}
}
<?php
/**
* Copyright: dtbaker 2012
* Licence: Please check CodeCanyon.net for licence details.
* More licence clarification available here: http://codecanyon.net/wiki/support/legal-terms/licensing-terms/
* Deploy: 9809 f200f46c2a19bb98d112f2d32a8de0c4
* Envato: 4ffca17e-861e-4921-86c3-8931978c40ca
* Package Date: 2015-11-25 02:55:20
* IP Address: 67.79.165.254
*/
if (!$ticket_safe) {
die('failed');
}
$ticket_id = (int) $_REQUEST['ticket_id'];
$ticket = module_ticket::get_ticket($ticket_id);
print_heading(_l('Notify Staff About Ticket: %s', module_ticket::ticket_number($ticket['ticket_id'])));
// template for sending emails.
// are we sending the paid one? or the dueone.
$template = module_template::get_template_by_key('ticket_email_notify');
$ticket['ticket_number'] = module_ticket::ticket_number($ticket['ticket_id']);
$ticket['from_name'] = module_security::get_loggedin_name();
$ticket['ticket_url'] = module_ticket::link_open($ticket_id);
$ticket['ticket_subject'] = $ticket['subject'];
// sending to the staff member.
$to = module_user::get_user($ticket['assigned_user_id']);
$ticket['staff_name'] = $to['name'] . ' ' . $to['last_name'];
$to = array($to);
$template->assign_values($ticket);
module_email::print_compose(array('to' => $to, 'bcc' => module_config::c('admin_email_address', ''), 'content' => $template->render('html'), 'subject' => $template->replace_description(), 'success_url' => module_ticket::link_open($ticket_id), 'cancel_url' => module_ticket::link_open($ticket_id)));
if ((int) $ticket_id && module_ticket::can_i('delete', 'Tickets')) {
?>
<input type="submit" name="butt_del" id="butt_del" value="<?php
echo _l('Delete');
?>
" class="submit_button delete_button" />
<?php
}
?>
<input type="button" name="cancel" value="<?php
echo _l('Cancel');
?>
" onclick="window.location.href='<?php
echo module_ticket::link_open(false);
?>
';" class="submit_button" />
</p>
<?php
if ((int) $ticket_id && module_ticket::can_edit_tickets()) {
?>
<p align="center">
<input type="submit" name="mark_as_unread" value="<?php
echo _l('Mark as unread');
?>
" class="submit_button" />
</p>
<?php
}
