protected function ticketsAction($type, $ticket_id)
{
$tickets = array();
foreach ($ticket_id as $id) {
$ticket = \Ticket::lookup($id['ticket_id']);
$equipment = new \model\Equipment($id['equipment_id']);
if (isset($ticket) && isset($equipment)) {
$ticket_data = array('id' => $ticket->getId(), 'number' => $ticket->getNumber(), 'equipment' => $equipment->getAsset_id(), 'create_date' => \Format::db_datetime($ticket->getCreateDate()), 'subject' => $ticket->getSubject(), 'name' => $ticket->getName()->getFull(), 'priority' => $ticket->getPriority());
if ($type == 'closed') {
$ts_open = strtotime($ticket->getCreateDate());
$ts_closed = strtotime($ticket->getCloseDate());
$ticket_data['close_date'] = \Format::db_datetime($ticket->getCloseDate());
$ticket_data['closed_by'] = $ticket->getStaff()->getUserName();
$ticket_data['elapsed'] = $this->elapsedTime($ts_closed - $ts_open);
}
$tickets[] = $ticket_data;
}
}
return $tickets;
}
public function openNewTicketAction()
{
$id = $_POST['id'];
if (isset($id)) {
$item = new \model\Equipment($id);
if (isset($item)) {
$form_id = $item->getTicketFormId();
$form = \DynamicForm::lookup($form_id);
if (isset($form)) {
$data_id = $form->getField('asset_id')->getWidget()->name;
$_SESSION[':form-data'] = array($data_id => $item->getAsset_id());
header("Location: " . OST_WEB_ROOT . "scp/tickets.php?a=open");
die;
}
}
}
}
