/**
* Returns this ticket priority.
*
* Result is cached until the end of script.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyTicketPriority
*/
public function getPriority($reload = false)
{
if ($this->priority !== null && !$reload) {
return $this->priority;
}
if ($this->priority_id === null) {
return null;
}
$this->priority = kyTicketPriority::get($this->priority_id);
return $this->priority;
}
$smarty->assign('_imageURL', WHMCS_URL . 'templates/kayako/images');
$templatefile = 'ticketform';
} else {
header('Location: ' . WHMCS_URL . 'submitticket.php');
}
} else {
if ($_REQUEST['step'] == 3) {
if (!empty($_POST)) {
//Set Defaults for a new ticket
$_defaultStatusID = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultPriorityID = kyTicketPriority::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
$_defaultTypeID = kyTicketType::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first()->getId();
kyTicket::setDefaults($_defaultStatusID, $_defaultPriorityID, $_defaultTypeID);
//Create ticket
$_department = kyDepartment::get($_POST['departmentid']);
$_priority = kyTicketPriority::get($_POST['ticketpriorityid']);
$_ticket = kyTicket::createNewAuto($_department, $clientsdetails['firstname'] . ' ' . $clientsdetails['lastname'], $clientsdetails['email'], $_POST['ticketmessage'], $_POST['ticketsubject'])->setPriority($_priority)->setIgnoreAutoResponder($_settings['ignoreautoresponder'])->create();
$_ticketPosts = $_ticket->getPosts();
//Save ticket attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPosts[0], $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
//Save custom fields
$_ticket->setCustomFieldValuesFromPOST();
$_ticket->updateCustomFields();
$smarty->assign('_ticketDisplayID', $_ticket->getDisplayId());
$smarty->assign('_ticketSubject', $_POST['ticketsubject']);
$smarty->assign('_ticketMessage', nl2br($_POST['ticketmessage']));
$templatefile = 'ticketConfirmation';
} else {
header('Location: ' . WHMCS_URL . 'submitticket.php');
?>
</td>
<td><?php
echo kyTicketStatus::get($list->getStatusId())->getTitle();
?>
</td>
<td style=" background-color: <?php
echo kyTicketPriority::get($list->getPriorityId())->getBackgroundColor();
?>
;">
<span style="color: <?php
echo kyTicketPriority::get($list->getPriorityId())->getForegroundColor();
?>
;">
<?php
echo kyTicketPriority::get($list->getPriorityId())->getTitle();
?>
</span>
</td>
</tr>
<?php
}
?>
<?php
} else {
?>
<tr>
<td colspan="7">No records...</td>
</tr>
<?php
}
" <?php
if ($status->id == $ticket_details->getStatusId()) {
echo "selected";
}
?>
><?php
echo $status->title;
?>
</option>
<?php
}
?>
</select>
</td>
<td style="background-color: <?php
echo kyTicketPriority::get($ticket_details->getPriorityId())->getBackgroundColor();
?>
;">
<select name="priority">
<?php
foreach ($priority_list as $priority) {
?>
<option
value="<?php
echo $priority->id;
?>
" <?php
if ($priority->id == $ticket_details->getPriorityId()) {
echo "selected";
}
?>
