}
// Access..
if (!in_array($cmd, $userAccess) && $MSTEAM->id != '1') {
$HEADERS->err403(true);
}
// Load mail params
include REL_PATH . 'control/mail-data.php';
// Call the relevant classes..
include_once REL_PATH . 'control/classes/class.tickets.php';
include_once PATH . 'control/classes/class.accounts.php';
include_once REL_PATH . 'control/classes/class.fields.php';
include_once REL_PATH . 'control/classes/class.accounts.php';
$MSACC = new accounts();
$MSPORTAL = new accountSystem();
$MSPTICKETS = new tickets();
$MSCFMAN = new customFieldManager();
$MSACC->settings = $SETTINGS;
$MSPTICKETS->settings = $SETTINGS;
$MSPTICKETS->datetime = $MSDT;
$MSPORTAL->settings = $SETTINGS;
// Add ticket..
if (isset($_POST['process'])) {
$OK = 'fail';
if ($_POST['subject'] && $_POST['comments'] && $_POST['name'] && mswIsValidEmail($_POST['email'])) {
// Check if account exists for email address..
$PORTAL = mswGetTableData('portal', 'email', mswSafeImportString($_POST['email']));
// Check language..
if (isset($_PORTAL->id) && $PORTAL->language && file_exists(LANG_BASE_PATH . $PORTAL->language . '/mail-templates/admin-add-ticket.txt')) {
$mailT = LANG_BASE_PATH . $PORTAL->language . '/mail-templates/admin-add-ticket.txt';
$pLang = $PORTAL->language;
} else {
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++*/
if (!defined('PARENT') || !defined('TICKET_REPLY')) {
$HEADERS->err403(true);
}
// Merge reload time..
define('MERGE_RELOAD_TIME', 5);
// Load mail params
include REL_PATH . 'control/mail-data.php';
// Call the relevant classes..
include_once REL_PATH . 'control/classes/class.tickets.php';
include_once PATH . 'control/classes/class.accounts.php';
include_once REL_PATH . 'control/classes/class.fields.php';
$MSACC = new accounts();
$MSPTICKETS = new tickets();
$MSCFMAN = new customFieldManager();
$MSACC->settings = $SETTINGS;
$MSPTICKETS->settings = $SETTINGS;
$MSPTICKETS->datetime = $MSDT;
// Add only if comments are added..
if (trim($_POST['comments'])) {
$replyToAddr = '';
$isDispute = $SETTINGS->disputes == 'yes' && $_POST['isDisputed'] == 'yes' ? 'yes' : 'no';
// Add reply..
// $ret[0] = yes/no for merge
// $ret[1] = Ticket ID
// $ret[2] = Merged ticket subject
// $ret[3] = Reply ID
$ret = $MSTICKET->addTicketReply();
// Get merged parent ticket or current ticket..
$TICKET = mswGetTableData('tickets', 'id', $ret[1]);
public function build($area, $dept)
{
$html = '';
$tab = 6;
$qF = mysql_query("SELECT * FROM `" . DB_PREFIX . "cusfields`\n WHERE FIND_IN_SET('{$area}',`fieldLoc`) > 0\n AND `enField` = 'yes'\n AND FIND_IN_SET('{$dept}',`departments`) > 0\n ORDER BY `orderBy`\n ") or die(mswMysqlErrMsg(mysql_errno(), mysql_error(), __LINE__, __FILE__));
if (mysql_num_rows($qF) > 0) {
while ($F = mysql_fetch_object($qF)) {
switch ($F->fieldType) {
case 'textarea':
$html .= customFieldManager::textarea(mswCleanData($F->fieldInstructions), $F->id, ++$tab, $F->fieldReq);
break;
case 'input':
$html .= customFieldManager::box(mswCleanData($F->fieldInstructions), $F->id, ++$tab, $F->fieldReq);
break;
case 'select':
$html .= customFieldManager::select(mswCleanData($F->fieldInstructions), $F->id, $F->fieldOptions, ++$tab, $F->fieldReq);
break;
case 'checkbox':
$html .= customFieldManager::checkbox(mswCleanData($F->fieldInstructions), $F->id, $F->fieldOptions, $F->fieldReq);
break;
}
}
}
return $html ? trim($html) : '';
}