/**
* 用户追问
*/
public function actionReply()
{
$_POST['id'] = intval($_POST['id']);
if (!$_POST['id']) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'error id', 'data' => NULL));
}
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$orderList = $this->_modelWorkOrder->findById($_POST['id']);
//工单详细
if (!$orderList) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'work order non-existent', 'data' => NULL));
}
$orderList['status'] = intval($orderList['status']);
if ($orderList['status'] < 1 || $orderList['status'] > 3) {
//satus是1、2、3才允许回复
$this->_returnAjaxJson(array('status' => 0, 'info' => 'status forbidden', 'data' => null));
}
if ($orderList['evaluation_status'] != '0') {
//已评价的工单不让追问
$this->_returnAjaxJson(array('status' => 0, 'info' => 'already evaluation', 'data' => null));
}
$sql = "SELECT qa,create_time from cndw_work_order_qa where work_order_id = " . $_POST['id'] . " order by id desc";
$pevQaInfo = $this->_modelWorkOrder->select($sql, 1);
if ($pevQaInfo) {
if ($pevQaInfo['qa'] == 0) {
$pevQusertionTime = $pevQaInfo['create_time'];
if (time() - $pevQusertionTime < 60) {
// 一分钟内的追问过于频繁
$this->_returnAjaxJson(array('status' => 0, 'info' => 'Too often asked, a minute later to continue', 'data' => null));
}
} elseif ($pevQaInfo['qa'] == 1) {
$pevQusertionTime = $pevQaInfo['create_time'];
if (time() - $pevQusertionTime > 3 * 24 * 60 * 60) {
//回复超过3天 后就不能进行追问
$this->_returnAjaxJson(array('status' => 0, 'info' => 'Questioning the validity of 3 days', 'data' => null));
}
}
}
foreach ($_POST as &$value) {
$value = rawurldecode(urldecode($value));
}
if ($_FILES['image']) {
$updateInfo = $this->_upload();
}
//如果有上传图片就上传文件
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$content = $_POST['content'];
$content = str_replace(array('\\r\\n', '\\r'), chr(10), $content);
$addArr = array('work_order_id' => $_POST['id'], 'content' => $content, 'qa' => 0, 'user_id' => 0, 'create_time' => CURRENT_TIME);
if ($updateInfo && is_array($updateInfo)) {
$retArr = array();
$_imgArr = array();
$i = '';
foreach ($updateInfo as $img) {
$retArr["image_path{$i}"] = $img['web_path'];
$i++;
$_imgArr[] = str_replace(__ROOT__, '', $img["web_path"]);
}
$addArr['image'] = json_encode($_imgArr);
}
$updateArr = array('create_time' => CURRENT_TIME, 'status' => 1, 'question_num' => 'question_num+1');
$this->_modelWorkOrder->update($updateArr, "Id={$_POST['id']}");
$this->_modelWorkOrderQa->add($addArr);
#------检测如果当前负责工单的用户下线了,将重新载入工单------#
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$this->_utilOnline = $this->_getGlobalData('Util_Online', 'object');
$orderClass = $this->_utilWorkOrder->getOrderManage();
$userIsOnline = $this->_utilOnline->isUserOnline($orderList['owner_user_id']);
//是否在线
if (!$userIsOnline) {
//不在线
$orderList['game_type_id'] = $orderList['game_type'];
//处理兼容
$orderClass->addOrder($orderList);
//增加到order队列
}
#------检测如果当前负责工单的用户下线了,将重新载入工单------#
#------追加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('Id' => $_POST['id']), Model_OrderLog::BACK_ASK);
#------追加日志------#
$this->_returnAjaxJson(array('status' => 1, 'info' => 'InterfaceWorkOrder_Reply', 'data' => $retArr));
}
