public function init()
{
$NS = new Zend_Session_Namespace('Default');
$translate = Shineisp_Registry::get('Zend_Translate');
// Set the custom decorator
$this->addElementPrefixPath('Shineisp_Decorator', 'Shineisp/Decorator/', 'decorator');
$this->addElement('select', 'domain_id', array('decorators' => array('Bootstrap'), 'required' => false, 'label' => $translate->_('Domain'), 'description' => $translate->_('Choose the domain name reference'), 'class' => 'form-control large-input'));
$this->getElement('domain_id')->setAllowEmpty(false)->setRegisterInArrayValidator(false)->setMultiOptions(Domains::getList(true, $NS->customer['customer_id']));
$this->addElement('text', 'subject', array('filters' => array('StringTrim'), 'required' => false, 'decorators' => array('Bootstrap'), 'title' => $translate->_('Write here a subject of the issue.'), 'label' => $translate->_('Subject'), 'description' => $translate->_('Write here the domain name or a simple description of the problem.'), 'class' => 'form-control large-input'));
$this->addElement('textarea', 'note', array('filters' => array('StringTrim'), 'label' => $translate->_('Body Message'), 'decorators' => array('Bootstrap'), 'description' => $translate->_('Write here all the information.'), 'rows' => '8', 'class' => 'form-control wysiwyg-simple'));
$this->addElement('select', 'status', array('filters' => array('StringTrim'), 'label' => $translate->_('Set the issue status'), 'decorators' => array('Bootstrap'), 'class' => 'form-control large-input', 'multioptions' => array('' => '', Statuses::id("solved", "tickets") => $translate->_('Solved'), Statuses::id("closed", "tickets") => $translate->_('Closed'))));
$this->addElement('select', 'category_id', array('decorators' => array('Bootstrap'), 'label' => $translate->_('Category'), 'description' => 'Select a category.', 'class' => 'form-control large-input'));
$this->getElement('category_id')->setAllowEmpty(false)->setRegisterInArrayValidator(false)->setMultiOptions(TicketsCategories::getList(true));
if (false == Shineisp_Commons_Utilities::isAppleClient()) {
$MBlimit = Settings::findbyParam('useruploadlimit');
$Types = Settings::findbyParam('useruploadfiletypes');
if (empty($MBlimit)) {
$MBlimit = 1;
}
if (empty($Types)) {
$Types = "zip,jpg";
}
$Byteslimit = Shineisp_Commons_Utilities::MB2Bytes($MBlimit);
$file = $this->createElement('file', 'attachments', array('label' => $translate->_('Attachment'), 'description' => $translate->_('Select the document to upload. Files allowed are (%s) - Max %s', $Types, Shineisp_Commons_Utilities::formatSizeUnits($Byteslimit))));
$file->addValidator('Extension', false, $Types)->addValidator('Size', false, $Byteslimit)->addValidator('Count', false, 1);
$this->addElement($file);
} else {
$this->addElement('hidden', 'attachments');
}
$this->addElement('submit', 'submit', array('label' => $translate->_('Send help request'), 'decorators' => array('Bootstrap'), 'class' => 'btn btn-primary btn-lg'));
$this->addElement('hidden', 'ticket_id');
}
public function init()
{
// Set the custom decorator
$this->addElementPrefixPath('Shineisp_Decorator', 'Shineisp/Decorator/', 'decorator');
$translate = Shineisp_Registry::get('Zend_Translate');
$this->addElement('text', 'subject', array('filters' => array('StringTrim'), 'required' => false, 'decorators' => array('Bootstrap'), 'label' => $translate->_('Subject'), 'class' => 'form-control'));
$this->addElement('text', 'datetime', array('filters' => array('StringTrim'), 'label' => $translate->_('Date'), 'decorators' => array('Bootstrap'), 'class' => 'form-control'));
$this->addElement('textarea', 'note', array('filters' => array('StringTrim'), 'class' => 'col-lg-12 form-control wysiwyg'));
$this->addElement('select', 'sendemail', array('label' => $translate->_('Send Email'), 'description' => $translate->_('Send an email to the customer.'), 'decorators' => array('Bootstrap'), 'class' => 'form-control', 'multioptions' => array('1' => $translate->_('Yes'), '0' => $translate->_('No'))));
$this->addElement('select', 'category_id', array('decorators' => array('Bootstrap'), 'label' => $translate->_('Category'), 'class' => 'form-control'));
$this->getElement('category_id')->setAllowEmpty(false)->setRegisterInArrayValidator(false)->setMultiOptions(TicketsCategories::getList());
$this->addElement('select', 'customer_id', array('decorators' => array('Bootstrap'), 'label' => $translate->_('Customer'), 'class' => 'form-control'));
$this->getElement('customer_id')->setAllowEmpty(false)->setRegisterInArrayValidator(false)->setMultiOptions(Customers::getList());
$this->addElement('select', 'category', array('decorators' => array('Bootstrap'), 'label' => $translate->_('Category'), 'class' => 'form-control'));
$this->getElement('category')->setAllowEmpty(false)->setRegisterInArrayValidator(false)->setMultiOptions(TicketsCategories::getList());
$this->addElement('select', 'order_id', array('decorators' => array('Bootstrap'), 'label' => $translate->_('Order reference'), 'class' => 'form-control'));
$this->getElement('order_id')->setAllowEmpty(false)->setRegisterInArrayValidator(false)->setMultiOptions(Orders::getList(true));
$this->addElement('select', 'sibling_id', array('decorators' => array('Bootstrap'), 'label' => $translate->_('Relationships'), 'class' => 'form-control'));
$this->getElement('sibling_id')->setAllowEmpty(false)->setRegisterInArrayValidator(false);
$this->addElement('select', 'user_id', array('decorators' => array('Bootstrap'), 'label' => $translate->_('Operator'), 'class' => 'form-control'));
$this->getElement('user_id')->setAllowEmpty(false)->setRegisterInArrayValidator(false)->setMultiOptions(AdminUser::getList());
#->setMultiOptions(AdminUser::getUserbyRoleID(AdminRoles::getIdRoleByName('operator')));
$this->addElement('select', 'status_id', array('decorators' => array('Bootstrap'), 'label' => $translate->_('Status'), 'class' => 'form-control'));
$this->getElement('status_id')->setAllowEmpty(false)->setRegisterInArrayValidator(false)->setMultiOptions(Statuses::getList('tickets'));
// If the browser client is an Apple client hide the file upload html object
if (false == Shineisp_Commons_Utilities::isAppleClient()) {
$MBlimit = Settings::findbyParam('adminuploadlimit');
$Types = Settings::findbyParam('adminuploadfiletypes', 'Admin');
if (empty($MBlimit)) {
$MBlimit = 1;
}
if (empty($Types)) {
$Types = "zip,jpg";
}
$Byteslimit = Shineisp_Commons_Utilities::MB2Bytes($MBlimit);
$file = $this->createElement('file', 'attachments', array('label' => $translate->_('Attachment'), 'decorators' => array('File', array('ViewScript', array('viewScript' => 'partials/file.phtml', 'placement' => false))), 'description' => $translate->_('Select the document to upload. Files allowed are (%s) - Max %s', $Types, Shineisp_Commons_Utilities::formatSizeUnits($Byteslimit)), 'data-classButton' => 'btn btn-primary', 'data-input' => 'false', 'class' => 'filestyle'));
$file->addValidator('Extension', false, $Types)->addValidator('Size', false, $Byteslimit)->addValidator('Count', false, 1);
$this->addElement($file);
} else {
$this->addElement('hidden', 'attachments');
}
$this->addElement('hidden', 'ticket_id');
}
