Predefined fields for ticket template class
/**
* Retrieve an item from the database with additional datas
*
* @since version 0.83
*
* @param $ID integer ID of the item to get
* @param $withtypeandcategory boolean with type and category (true by default)
*
* @return true if succeed else false
**/
function getFromDBWithDatas($ID, $withtypeandcategory = true)
{
global $DB;
if ($this->getFromDB($ID)) {
$ticket = new Ticket();
$tth = new TicketTemplateHiddenField();
$this->hidden = $tth->getHiddenFields($ID, $withtypeandcategory);
// Force items_id if itemtype is defined
if (isset($this->hidden['itemtype']) && !isset($this->hidden['items_id'])) {
$this->hidden['items_id'] = $ticket->getSearchOptionIDByField('field', 'items_id', 'glpi_tickets');
}
// Always get all mandatory fields
$ttm = new TicketTemplateMandatoryField();
$this->mandatory = $ttm->getMandatoryFields($ID);
// Force items_id if itemtype is defined
if (isset($this->mandatory['itemtype']) && !isset($this->mandatory['items_id'])) {
$this->mandatory['items_id'] = $ticket->getSearchOptionIDByField('field', 'items_id', 'glpi_tickets');
}
$ttp = new TicketTemplatePredefinedField();
$this->predefined = $ttp->getPredefinedFields($ID, $withtypeandcategory);
// Compute due_date
if (isset($this->predefined['due_date'])) {
$this->predefined['due_date'] = Html::computeGenericDateTimeSearch($this->predefined['due_date'], false);
}
// Compute date
if (isset($this->predefined['date'])) {
$this->predefined['date'] = Html::computeGenericDateTimeSearch($this->predefined['date'], false);
}
return true;
}
return false;
}
This file is part of GLPI.
GLPI is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkRight('tickettemplate', 'w');
$item = new TicketTemplatePredefinedField();
// Use masiveaction system to manage add value
if (isset($_POST["massiveaction"])) {
$item->check(-1, 'w', $_POST);
if ($item->add($_POST)) {
Event::log($_POST["tickettemplates_id"], "tickettemplate", 4, "maintain", sprintf(__('%s adds predefined field'), $_SESSION["glpiname"]));
}
Html::back();
}
Html::displayErrorAndDie("lost");
This file is part of GLPI.
GLPI is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkRight('tickettemplate', UPDATE);
$item = new TicketTemplatePredefinedField();
// Use masiveaction system to manage add value
if (isset($_POST["massiveaction"])) {
$item->check(-1, UPDATE, $_POST);
if ($item->add($_POST)) {
Event::log($_POST["tickettemplates_id"], "tickettemplate", 4, "maintain", sprintf(__('%s adds predefined field'), $_SESSION["glpiname"]));
}
Html::back();
}
Html::displayErrorAndDie("lost");
public static function install(Migration $migration)
{
$table = getTableForItemType(__CLASS__);
if (!TableExists($table)) {
$query = "CREATE TABLE IF NOT EXISTS `{$table}` (\n `id` int(11) NOT NULL AUTO_INCREMENT PRIMARY KEY,\n `plugin_formcreator_forms_id` tinyint(1) NOT NULL,\n `itemtype` varchar(100) NOT NULL DEFAULT 'PluginFormcreatorTargetTicket',\n `items_id` int(11) NOT NULL DEFAULT 0,\n `name` varchar(255) NOT NULL DEFAULT ''\n ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci";
$GLOBALS['DB']->query($query) or die($GLOBALS['DB']->error());
// Migration from previous version
} elseif (!FieldExists($table, 'itemtype', false)) {
// Migration from version 1.5 to 1.6
if (!FieldExists($table, 'type', false)) {
$query = "ALTER TABLE `{$table}`\n ADD `type` tinyint(1) NOT NULL default '2';";
$GLOBALS['DB']->query($query);
}
// Add new column for link with target items
$query = "ALTER TABLE `{$table}`\n ADD `itemtype` varchar(100) NOT NULL DEFAULT 'PluginFormcreatorTargetTicket',\n ADD `items_id` int(11) NOT NULL DEFAULT 0;";
$GLOBALS['DB']->query($query);
// Create ticket template for each configuration in DB
$query = "SELECT t.`urgency`, t.`priority`, t.`itilcategories_id`, t.`type`, f.`entities_id`\n FROM `glpi_plugin_formcreator_targets` t, `glpi_plugin_formcreator_forms` f\n WHERE f.`id` = t.`plugin_formcreator_forms_id`\n GROUP BY t.`urgency`, t.`priority`, t.`itilcategories_id`, t.`type`, f.`entities_id`";
$result = $GLOBALS['DB']->query($query) or die($GLOBALS['DB']->error());
$i = 0;
while ($ligne = $GLOBALS['DB']->fetch_array($result)) {
$i++;
$id = $ligne['urgency'] . $ligne['priority'] . $ligne['itilcategories_id'] . $ligne['type'];
$template = new TicketTemplate();
$template_id = $template->add(array('name' => 'Template Formcreator ' . $i, 'entities_id' => $ligne['entities_id'], 'is_recursive' => 1));
$predefinedField = new TicketTemplatePredefinedField();
// Urgency
if (!empty($ligne['urgency'])) {
$predefinedField->add(array('tickettemplates_id' => $template_id, 'num' => 10, 'value' => $ligne['urgency']));
}
// Priority
if (!empty($ligne['priority'])) {
$predefinedField->add(array('tickettemplates_id' => $template_id, 'num' => 3, 'value' => $ligne['priority']));
}
// Category
if (!empty($ligne['itilcategories_id'])) {
$predefinedField->add(array('tickettemplates_id' => $template_id, 'num' => 7, 'value' => $ligne['itilcategories_id']));
}
// Type
if (!empty($ligne['type'])) {
$predefinedField->add(array('tickettemplates_id' => $template_id, 'num' => 14, 'value' => $ligne['type']));
}
$_SESSION["formcreator_tmp"]["ticket_template"]["{$id}"] = $template_id;
}
// Prepare Mysql CASE For each ticket template
$mysql_case_template = "CASE CONCAT(`urgency`, `priority`, `itilcategories_id`, `type`)";
foreach ($_SESSION["formcreator_tmp"]["ticket_template"] as $id => $value) {
$mysql_case_template .= " WHEN {$id} THEN {$value} ";
}
$mysql_case_template .= "END AS `tickettemplates_id`";
// Create Target ticket
$version = plugin_version_formcreator();
$migration = new Migration($version['version']);
require_once 'targetticket.class.php';
PluginFormcreatorTargetTicket::install($migration);
$table_targetticket = getTableForItemType('PluginFormcreatorTargetTicket');
$query = "SELECT `id`, `name`, {$mysql_case_template}, `content` FROM `{$table}`;";
$result = $GLOBALS['DB']->query($query);
while ($line = $GLOBALS['DB']->fetch_array($result)) {
// Insert target ticket
$query_insert = "INSERT INTO {$table_targetticket} SET\n `name` = \"{$line['name']}\",\n `tickettemplates_id` = \"{$line['tickettemplates_id']}\",\n `comment` = \"{$line['content']}\"";
$GLOBALS['DB']->query($query_insert);
$targetticket_id = $GLOBALS['DB']->insert_id();
// Update target with target ticket id
$query_update = "UPDATE `{$table}` SET `items_id` = {$targetticket_id} WHERE `id` = {$line['id']}";
$GLOBALS['DB']->query($query_update);
}
// Remove useless column content
$GLOBALS['DB']->query("ALTER TABLE `{$table}` DROP `content`;");
}
return true;
}
public function save($form, $input)
{
$datas = array();
$ticket = new Ticket();
$docItem = new Document_Item();
// Get default request type
$query = "SELECT id FROM `glpi_requesttypes` WHERE `name` LIKE 'Formcreator';";
$result = $GLOBALS['DB']->query($query) or die($DB->error());
list($requesttypes_id) = $GLOBALS['DB']->fetch_array($result);
$datas['requesttypes_id'] = $requesttypes_id;
// Get predefined Fields
$ttp = new TicketTemplatePredefinedField();
$predefined_fields = $ttp->getPredefinedFields($this->fields['tickettemplates_id'], true);
$datas = array_merge($datas, $predefined_fields);
$datas['name'] = $this->parseTags($this->fields['name'], $form, $input);
$datas['content'] = $this->parseTags($this->fields['comment'], $form, $input);
$datas['entities_id'] = isset($_SESSION['glpiactive_entity']) ? $_SESSION['glpiactive_entity'] : $form->fields['entities_id'];
$ticketID = $ticket->add($datas);
if (!empty($_SESSION['formcreator_documents'])) {
foreach ($_SESSION['formcreator_documents'] as $docID) {
$docItem->add(array('documents_id' => $docID, 'itemtype' => 'Ticket', 'items_id' => $ticketID));
}
}
}
/**
* Create a ticket based on ticket recurrent infos
*
* @param $data array data of a entry of glpi_ticketrecurrents
*
* @return boolean
**/
static function createTicket($data)
{
$result = false;
$tt = new TicketTemplate();
// Create ticket based on ticket template and entity information of ticketrecurrent
if ($tt->getFromDB($data['tickettemplates_id'])) {
// Get default values for ticket
$input = Ticket::getDefaultValues($data['entities_id']);
// Apply tickettemplates predefined values
$ttp = new TicketTemplatePredefinedField();
$predefined = $ttp->getPredefinedFields($data['tickettemplates_id'], true);
if (count($predefined)) {
foreach ($predefined as $predeffield => $predefvalue) {
$input[$predeffield] = $predefvalue;
}
}
// Set date to creation date
$createtime = strtotime($data['next_creation_date']) + $data['create_before'];
$input['date'] = date('Y-m-d H:i:s', $createtime);
if (isset($predefined['date'])) {
$input['date'] = Html::computeGenericDateTimeSearch($predefined['date'], false, $createtime);
}
// Compute due_date if predefined based on create date
if (isset($predefined['due_date'])) {
$input['due_date'] = Html::computeGenericDateTimeSearch($predefined['due_date'], false, $createtime);
}
// Set entity
$input['entities_id'] = $data['entities_id'];
$input['_auto_import'] = true;
$ticket = new Ticket();
$input = Toolbox::addslashes_deep($input);
if ($tid = $ticket->add($input)) {
$msg = sprintf(__('Ticket %d successfully created'), $tid);
$result = true;
} else {
$msg = __('Ticket creation failed (check mandatory fields)');
}
} else {
$msg = __('Ticket creation failed (no template)');
}
$changes[0] = 0;
$changes[1] = '';
$changes[2] = addslashes($msg);
Log::history($data['id'], __CLASS__, $changes, '', Log::HISTORY_LOG_SIMPLE_MESSAGE);
// Compute next creation date
$tr = new self();
if ($tr->getFromDB($data['id'])) {
$input = array();
$input['id'] = $data['id'];
$input['next_creation_date'] = $tr->computeNextCreationDate($data['begin_date'], $data['end_date'], $data['periodicity'], $data['create_before'], $data['calendars_id']);
$tr->update($input);
}
return $result;
}
public function generateNewItem($params)
{
global $DB;
// Retrieve plugin configuration
$config = new PluginOrderConfig();
$reference = new PluginOrderReference();
foreach ($params["id"] as $tmp => $values) {
//If itemtype cannot be generated, go to the new occurence
if (in_array($values['itemtype'], self::getTypesThanCannotBeGenerared())) {
continue;
}
$entity = $values["entities_id"];
//------------- Template management -----------------------//
//Look for a template in the entity
$templateID = $reference->checkIfTemplateExistsInEntity($values["id"], $values["itemtype"], $entity);
$item = new $values["itemtype"]();
if ($values['itemtype']) {
$order = new PluginOrderOrder();
}
$order->getFromDB($values["plugin_order_orders_id"]);
$reference->getFromDB($params["plugin_order_references_id"]);
if ($templateID) {
$item->getFromDB($templateID);
unset($item->fields["is_template"]);
unset($item->fields["date_mod"]);
$fields = array();
foreach ($item->fields as $key => $value) {
if ($value != '' && (!isset($fields[$key]) || $fields[$key] == '' || $fields[$key] == 0)) {
$input[$key] = $value;
}
}
if ($config->getGeneratedAssetState()) {
$input["states_id"] = $config->getGeneratedAssetState();
}
$input["entities_id"] = $entity;
$input["serial"] = $values["serial"];
if ($item->fields['name']) {
$input["name"] = autoName($item->fields["name"], "name", $templateID, $values["itemtype"], $entity);
} else {
$input["name"] = $values["name"];
}
if ($item->getField('otherserial') != NOT_AVAILABLE) {
if ($item->fields['otherserial']) {
$input["otherserial"] = autoName($item->fields["otherserial"], "otherserial", $templateID, $values["itemtype"], $entity);
} else {
$input["otherserial"] = $values["otherserial"];
}
}
if ($config->canAddLocation()) {
$input['locations_id'] = $order->fields['locations_id'];
}
} elseif ($values["itemtype"] == 'Contract') {
$input["name"] = $values["name"];
$input["entities_id"] = $entity;
$input['contracttypes_id'] = $reference->fields['types_id'];
} else {
if ($config->getGeneratedAssetState()) {
$input["states_id"] = $config->getGeneratedAssetState();
} else {
$input["states_id"] = 0;
}
$input["entities_id"] = $entity;
$input["serial"] = $values["serial"];
$input["otherserial"] = $values["otherserial"];
$input["name"] = $values["name"];
// Get bill data
if ($config->canAddLocation()) {
$input['locations_id'] = $order->fields['locations_id'];
}
$input["manufacturers_id"] = $reference->fields["manufacturers_id"];
$typefield = getForeignKeyFieldForTable(getTableForItemType($values["itemtype"] . "Type"));
$input[$typefield] = $reference->fields["types_id"];
$modelfield = getForeignKeyFieldForTable(getTableForItemType($values["itemtype"] . "Model"));
$input[$modelfield] = $reference->fields["models_id"];
}
$input = Toolbox::addslashes_deep($input);
$newID = $item->add($input);
// Attach new ticket if option is on
if (isset($params['generate_ticket'])) {
$tkt = new TicketTemplate();
if ($tkt->getFromDB($params['generate_ticket']['tickettemplates_id'])) {
$input = array();
$input = Ticket::getDefaultValues($entity);
$ttp = new TicketTemplatePredefinedField();
$predefined = $ttp->getPredefinedFields($params['generate_ticket']['tickettemplates_id'], true);
if (count($predefined)) {
foreach ($predefined as $predeffield => $predefvalue) {
$input[$predeffield] = $predefvalue;
}
}
$input['entities_id'] = $entity;
$input['_users_id_requester'] = empty($order->fields['users_id']) ? Session::getLoginUserID() : $order->fields['users_id'];
$input['items_id'] = $newID;
$input['itemtype'] = $values["itemtype"];
$ticket = new Ticket();
$ticketID = $ticket->add($input);
}
}
//-------------- End template management ---------------------------------//
$result = $this->createLinkWithItem($values["id"], $newID, $values["itemtype"], $values["plugin_order_orders_id"], $entity, $templateID, false, false);
//Add item's history
$new_value = __("Item generated by using order", "order") . ' : ' . $order->fields["name"];
$order->addHistory($values["itemtype"], '', $new_value, $newID);
//Add order's history
$new_value = __("Item generated by using order", "order") . ' : ';
$new_value .= $item->getTypeName() . " -> " . $item->getField("name");
$order->addHistory('PluginOrderOrder', '', $new_value, $values["plugin_order_orders_id"]);
//Copy order documents if needed
self::copyDocuments($values['itemtype'], $newID, $values["plugin_order_orders_id"], $entity);
Session::addMessageAfterRedirect(__("Item successfully selected", "order"), true);
}
}
/**
* Save form datas to the target
*
* @param PluginFormcreatorFormanswer $formanswer Answers previously saved
*/
public function save(PluginFormcreatorFormanswer $formanswer)
{
$datas = array();
$ticket = new Ticket();
$docItem = new Document_Item();
$form = new PluginFormcreatorForm();
$form->getFromDB($formanswer->fields['plugin_formcreator_forms_id']);
// Get default request type
$query = "SELECT id FROM `glpi_requesttypes` WHERE `name` LIKE 'Formcreator';";
$result = $GLOBALS['DB']->query($query) or die($GLOBALS['DB']->error());
list($requesttypes_id) = $GLOBALS['DB']->fetch_array($result);
$datas['requesttypes_id'] = $requesttypes_id;
// Get predefined Fields
$ttp = new TicketTemplatePredefinedField();
$predefined_fields = $ttp->getPredefinedFields($this->fields['tickettemplates_id'], true);
$datas = array_merge($datas, $predefined_fields);
// Parse datas and tags
$datas['name'] = addslashes($this->parseTags($this->fields['name'], $formanswer));
$datas['content'] = htmlentities($this->parseTags($this->fields['comment'], $formanswer));
$datas['entities_id'] = isset($_SESSION['glpiactive_entity']) ? $_SESSION['glpiactive_entity'] : $form->fields['entities_id'];
$datas['_users_id_requester'] = 0;
$datas['_users_id_recipient'] = $_SESSION['glpiID'];
$datas['_tickettemplates_id'] = $this->fields['tickettemplates_id'];
// Define due date
$answer = new PluginFormcreatorAnswer();
$found = $answer->find('plugin_formcreator_formanwers_id = ' . (int) $formanswer->fields['id'] . ' AND plugin_formcreator_question_id = ' . (int) $this->fields['due_date_question']);
$date = array_shift($found);
$str = "+" . $this->fields['due_date_value'] . " " . $this->fields['due_date_period'];
switch ($this->fields['due_date_rule']) {
case 'answer':
$due_date = $date['answer'];
break;
case 'ticket':
$due_date = date('Y-m-d H:i:s', strtotime($str));
break;
case 'calcul':
$due_date = date('Y-m-d H:i:s', strtotime($date['answer'] . " " . $str));
break;
default:
$due_date = null;
break;
}
if (!is_null($due_date)) {
$datas['due_date'] = $due_date;
}
// Select ticket actors
$query = "SELECT id, actor_type, actor_value, use_notification\n FROM glpi_plugin_formcreator_targettickets_actors\n WHERE plugin_formcreator_targettickets_id = " . $this->getID() . "\n AND actor_role = 'requester'";
$result = $GLOBALS['DB']->query($query);
// If there is only one requester add it on creation, otherwize we will add them later
if ($GLOBALS['DB']->numrows($result) == 1) {
$actor = $GLOBALS['DB']->fetch_array($result);
switch ($actor['actor_type']) {
case 'creator':
$user_id = $formanswer->fields['requester_id'];
break;
case 'validator':
$user_id = $formanswer->fields['validator_id'];
break;
case 'person':
case 'group':
case 'supplier':
$user_id = $actor['actor_value'];
break;
case 'question_person':
case 'question_group':
case 'question_supplier':
$answer = new PluginFormcreatorAnswer();
$found = $answer->find('`plugin_formcreator_question_id` = ' . (int) $actor['actor_value'] . ' AND `plugin_formcreator_formanwers_id` = ' . (int) $formanswer->fields['id']);
$found = array_shift($found);
if (empty($found['answer'])) {
continue;
} else {
$user_id = (int) $found['answer'];
}
break;
}
$datas['_users_id_requester'] = $user_id;
}
// Create the target ticket
if (!($ticketID = $ticket->add($datas))) {
return false;
}
// Add link between Ticket and FormAnswer
$itemlink = new Item_Ticket();
$itemlink->add(array('itemtype' => 'PluginFormcreatorFormanswer', 'items_id' => $formanswer->fields['id'], 'tickets_id' => $ticketID));
// Add actors to ticket
$query = "SELECT id, actor_role, actor_type, actor_value, use_notification\n FROM glpi_plugin_formcreator_targettickets_actors\n WHERE plugin_formcreator_targettickets_id = " . $this->getID();
$result = $GLOBALS['DB']->query($query);
while ($actor = $GLOBALS['DB']->fetch_array($result)) {
// If actor type is validator and if the form doesn't have a validator, continue to other actors
if ($actor['actor_type'] == 'validator' && !$form->fields['validation_required']) {
continue;
}
switch ($actor['actor_role']) {
case 'requester':
$role = CommonITILActor::REQUESTER;
break;
case 'observer':
$role = CommonITILActor::OBSERVER;
break;
case 'assigned':
$role = CommonITILActor::ASSIGN;
break;
}
switch ($actor['actor_type']) {
case 'creator':
$user_id = $formanswer->fields['requester_id'];
break;
case 'validator':
$user_id = $formanswer->fields['validator_id'];
break;
case 'person':
case 'group':
case 'supplier':
$user_id = $actor['actor_value'];
break;
case 'question_person':
case 'question_group':
case 'question_supplier':
$answer = new PluginFormcreatorAnswer();
$found = $answer->find('`plugin_formcreator_question_id` = ' . (int) $actor['actor_value'] . ' AND `plugin_formcreator_formanwers_id` = ' . (int) $formanswer->fields['id']);
$found = array_shift($found);
if (empty($found['answer'])) {
continue;
} else {
$user_id = (int) $found['answer'];
}
break;
}
switch ($actor['actor_type']) {
case 'creator':
case 'validator':
case 'person':
case 'question_person':
$obj = new Ticket_User();
$obj->add(array('tickets_id' => $ticketID, 'users_id' => $user_id, 'type' => $role, 'use_notification' => $actor['use_notification']));
break;
case 'group':
case 'question_group':
$obj = new Group_Ticket();
$obj->add(array('tickets_id' => $ticketID, 'groups_id' => $user_id, 'type' => $role, 'use_notification' => $actor['use_notification']));
break;
case 'supplier':
case 'question_supplier':
$obj = new Supplier_Ticket();
$obj->add(array('tickets_id' => $ticketID, 'suppliers_id' => $user_id, 'type' => $role, 'use_notification' => $actor['use_notification']));
break;
}
}
// Attach documents to ticket
$found = $docItem->find("itemtype = 'PluginFormcreatorFormanswer' AND items_id = " . (int) $formanswer->getID());
if (count($found) > 0) {
foreach ($found as $document) {
$docItem->add(array('documents_id' => $document['documents_id'], 'itemtype' => 'Ticket', 'items_id' => $ticketID));
}
}
// Attach validation message as first ticket followup if validation is required and
// if is set in ticket target configuration
// /!\ Followup is directly saved to the database to avoid double notification on ticket
// creation and add followup
if ($form->fields['validation_required'] && $this->fields['validation_followup']) {
$message = addslashes(__('Your form have been accepted by the validator', 'formcreator'));
if (!empty($formanswer->fields['comment'])) {
$message .= "\n" . addslashes($formanswer->fields['comment']);
}
$query = "INSERT INTO `glpi_ticketfollowups` SET\n `tickets_id` = {$ticketID},\n `date` = NOW(),\n `users_id` = {$_SESSION['glpiID']},\n `content` = \"{$message}\"";
$GLOBALS['DB']->query($query);
}
return true;
}
static function updateTicketFromForm($idform, $idticket)
{
global $DB;
$datas = array();
$templates_id = PluginFormcreatorForm::getTemplateTicketFromForm($idform);
$ttp = new TicketTemplatePredefinedField();
$predefined_fields = $ttp->getPredefinedFields($templates_id, true);
$Ticket = new Ticket();
$listaObjetos = $Ticket->find("id = '{$idticket}'");
//$listaobjetos es un array que contiene, por cada ticket que comple la condición del find, un array con los campos del ticket
$clave = array_keys($listaObjetos);
if (isset($clave[0])) {
if (isset($listaObjetos[$clave[0]])) {
$datas = $listaObjetos[$clave[0]];
unset($datas['urgency']);
//
unset($datas['priority']);
//
unset($datas['type']);
//
unset($datas['itilcategories_id']);
//
unset($datas['slas_id']);
//
$datas = array_merge($datas, $predefined_fields);
$Ticket->update($datas);
}
}
}
// formulaire par defaut pour les incidents de la catégorie;
$template_id = $tickettemplates_id_incident;
break;
case "2":
// formulaire par defaut pour les demandes de la catégorie;
$template_id = $tickettemplates_id_demand;
break;
default:
// sans précision le formulaire est indiqué par défaut;
$template_id = "1";
//formulaire par defaut;
break;
}
$tt = new TicketTemplate();
$tt->getFromDBWithDatas($template_id, true);
$ttp = new TicketTemplatePredefinedField();
$predefined = $ttp->getPredefinedFields($template_id, true);
if (isset($predefined['itemtype'])) {
$ticket['itemtype'] = $predefined['itemtype'];
}
if (isset($predefined['items_id'])) {
$ticket['items_id'] = $predefined['items_id'];
}
if (isset($predefined['_users_id_observer'])) {
$ticket['_users_id_observer'] = $predefined['_users_id_observer'];
}
if (isset($predefined['_users_id_assign'])) {
$ticket['_users_id_assign'] = $predefined['_users_id_assign'];
}
if (isset($predefined['_users_id_requester'])) {
$ticket['_users_id_requester'] = $predefined['_users_id_requester'];
static function createTicket($data)
{
$result = false;
$tt = new TicketTemplate();
// Create ticket based on ticket template and entity informations of ticketrecurrent
if ($tt->getFromDB($data['tickettemplates_id'])) {
// Get default values for ticket
$input = Ticket::getDefaultValues($data['entities_id']);
// Apply tickettemplates predefined values
$ttp = new TicketTemplatePredefinedField();
$predefined = $ttp->getPredefinedFields($data['tickettemplates_id'], true);
if (count($predefined)) {
foreach ($predefined as $predeffield => $predefvalue) {
$input[$predeffield] = $predefvalue;
}
}
// Set date to creation date
$createtime = date('Y-m-d H:i:s');
$input['date'] = $createtime;
// Compute due_date if predefined based on create date
if (isset($predefined['due_date'])) {
$input['due_date'] = Html::computeGenericDateTimeSearch($predefined['due_date'], false, $createtime);
}
// Set entity
$input['entities_id'] = $data['entities_id'];
$input['actiontime'] = $data['actiontime'];
$res = new PluginResourcesResource();
if ($res->getFromDB($data['plugin_resources_resources_id'])) {
$input['users_id_recipient'] = $res->fields['users_id_recipient'];
$input['_users_id_requester'] = $res->fields['users_id_recipient'];
if (isset($res->fields['users_id'])) {
$input['_users_id_observer'] = $res->fields['users_id'];
}
$input['_users_id_assign'] = Session::getLoginUserID();
$input["itemtype"] = "PluginResourcesResource";
$input["items_id"] = $data['plugin_resources_resources_id'];
$input["name"] .= addslashes(" " . PluginResourcesResource::getResourceName($data['plugin_resources_resources_id']));
}
//TODO : ADD checklist lists or add config into plugin ?
$input["content"] .= addslashes("\n\n");
$input['status'] = Ticket::CLOSED;
$ticket = new Ticket();
$input = Toolbox::addslashes_deep($input);
if ($tid = $ticket->add($input)) {
$msg = __('Create a end treatment ticket', 'resources') . " OK - ({$tid})";
// Success
$result = true;
} else {
$msg = __('Failed operation');
// Failure
}
} else {
$msg = __('No selected element or badly defined operation');
// Not defined
}
if ($tid) {
$changes[0] = 0;
$changes[1] = '';
$changes[2] = addslashes($msg);
Log::history($data['plugin_resources_resources_id'], "PluginResourcesResource", $changes, '', Log::HISTORY_LOG_SIMPLE_MESSAGE);
}
return $result;
}
