/**
* @since version 0.84 (before in entitydata.class)
*
* @param $entity Entity object
**/
static function showHelpdeskOptions(Entity $entity)
{
global $CFG_GLPI;
$ID = $entity->getField('id');
if (!$entity->can($ID, READ) || !Session::haveRightsOr(self::$rightname, array(self::READHELPDESK, self::UPDATEHELPDESK))) {
return false;
}
$canedit = Session::haveRight(self::$rightname, self::UPDATEHELPDESK) && Session::haveAccessToEntity($ID);
echo "<div class='spaced'>";
if ($canedit) {
echo "<form method='post' name=form action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
}
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . _n('Ticket template', 'Ticket templates', 1) . "</td>";
echo "<td colspan='2'>";
$toadd = array();
if ($ID != 0) {
$toadd = array(self::CONFIG_PARENT => __('Inheritance of the parent entity'));
}
$options = array('value' => $entity->fields["tickettemplates_id"], 'entity' => $ID, 'toadd' => $toadd);
TicketTemplate::dropdown($options);
if ($entity->fields["tickettemplates_id"] == self::CONFIG_PARENT && $ID != 0) {
echo "<font class='green'> ";
$tt = new TicketTemplate();
$tid = self::getUsedConfig('tickettemplates_id', $ID, '', 0);
if (!$tid) {
echo Dropdown::EMPTY_VALUE;
} else {
if ($tt->getFromDB($tid)) {
echo $tt->getLink();
}
}
echo "</font>";
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . __('Calendar') . "</td>";
echo "<td colspan='2'>";
$options = array('value' => $entity->fields["calendars_id"], 'emptylabel' => __('24/7'));
if ($ID != 0) {
$options['toadd'] = array(self::CONFIG_PARENT => __('Inheritance of the parent entity'));
}
Calendar::dropdown($options);
if ($entity->fields["calendars_id"] == self::CONFIG_PARENT && $ID != 0) {
echo "<font class='green'> ";
$calendar = new Calendar();
$cid = self::getUsedConfig('calendars_id', $ID, '', 0);
if (!$cid) {
_e('24/7');
} else {
if ($calendar->getFromDB($cid)) {
echo $calendar->getLink();
}
}
echo "</font>";
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . __('Tickets default type') . "</td>";
echo "<td colspan='2'>";
$toadd = array();
if ($ID != 0) {
$toadd = array(self::CONFIG_PARENT => __('Inheritance of the parent entity'));
}
Ticket::dropdownType('tickettype', array('value' => $entity->fields["tickettype"], 'toadd' => $toadd));
if ($entity->fields['tickettype'] == self::CONFIG_PARENT && $ID != 0) {
echo "<font class='green'> ";
echo Ticket::getTicketTypeName(self::getUsedConfig('tickettype', $ID, '', Ticket::INCIDENT_TYPE));
echo "</font>";
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td colspan='2'>" . __('Automatic assignment of tickets') . "</td>";
echo "<td colspan='2'>";
$autoassign = self::getAutoAssignMode();
if ($ID == 0) {
unset($autoassign[self::CONFIG_PARENT]);
}
Dropdown::showFromArray('auto_assign_mode', $autoassign, array('value' => $entity->fields["auto_assign_mode"]));
if ($entity->fields['auto_assign_mode'] == self::CONFIG_PARENT && $ID != 0) {
$auto_assign_mode = self::getUsedConfig('auto_assign_mode', $entity->fields['entities_id']);
echo "<font class='green'> ";
echo $autoassign[$auto_assign_mode];
echo "</font>";
}
echo "</td></tr>";
echo "<tr><th colspan='4'>" . __('Automatic closing configuration') . "</th></tr>";
echo "<tr class='tab_bg_1'>" . "<td colspan='2'>" . __('Automatic closing of solved tickets after') . "</td>";
echo "<td colspan='2'>";
$autoclose = array(self::CONFIG_PARENT => __('Inheritance of the parent entity'), self::CONFIG_NEVER => __('Never'), 0 => __('Immediatly'));
if ($ID == 0) {
unset($autoclose[self::CONFIG_PARENT]);
}
Dropdown::showNumber('autoclose_delay', array('value' => $entity->fields['autoclose_delay'], 'min' => 1, 'max' => 99, 'step' => 1, 'toadd' => $autoclose, 'unit' => 'day'));
if ($entity->fields['autoclose_delay'] == self::CONFIG_PARENT && $ID != 0) {
$autoclose_mode = self::getUsedConfig('autoclose_delay', $entity->fields['entities_id'], '', self::CONFIG_NEVER);
echo "<br><font class='green'> ";
if ($autoclose_mode >= 0) {
printf(_n('%d day', '%d days', $autoclose_mode), $autoclose_mode);
} else {
echo $autoclose[$autoclose_mode];
}
echo "</font>";
}
echo "</td></tr>";
echo "<tr><th colspan='4'>" . __('Configuring the satisfaction survey') . "</th></tr>";
echo "<tr class='tab_bg_1'>" . "<td colspan='2'>" . __('Configuring the satisfaction survey') . "</td>";
echo "<td colspan='2'>";
/// no inquest case = rate 0
$typeinquest = array(self::CONFIG_PARENT => __('Inheritance of the parent entity'), 1 => __('Internal survey'), 2 => __('External survey'));
// No inherit from parent for root entity
if ($ID == 0) {
unset($typeinquest[self::CONFIG_PARENT]);
if ($entity->fields['inquest_config'] == self::CONFIG_PARENT) {
$entity->fields['inquest_config'] = 1;
}
}
$rand = Dropdown::showFromArray('inquest_config', $typeinquest, $options = array('value' => $entity->fields['inquest_config']));
echo "</td></tr>\n";
// Do not display for root entity in inherit case
if ($entity->fields['inquest_config'] == self::CONFIG_PARENT && $ID != 0) {
$inquestconfig = self::getUsedConfig('inquest_config', $entity->fields['entities_id']);
$inquestrate = self::getUsedConfig('inquest_config', $entity->fields['entities_id'], 'inquest_rate');
echo "<tr class='tab_bg_1'><td colspan='4' class='green center'>";
if ($inquestrate == 0) {
_e('Disabled');
} else {
echo $typeinquest[$inquestconfig] . '<br>';
$inqconf = self::getUsedConfig('inquest_config', $entity->fields['entities_id'], 'inquest_delay');
printf(_n('%d day', '%d days', $inqconf), $inqconf);
echo "<br>";
//TRANS: %d is the percentage. %% to display %
printf(__('%d%%'), $inquestrate);
if ($inquestconfig == 2) {
echo "<br>";
echo self::getUsedConfig('inquest_config', $entity->fields['entities_id'], 'inquest_URL');
}
}
echo "</td></tr>\n";
}
echo "<tr class='tab_bg_1'><td colspan='4'>";
$_POST = array('inquest_config' => $entity->fields['inquest_config'], 'entities_id' => $ID);
$params = array('inquest_config' => '__VALUE__', 'entities_id' => $ID);
echo "<div id='inquestconfig'>";
include GLPI_ROOT . '/ajax/ticketsatisfaction.php';
echo "</div>\n";
echo "</td></tr>";
if ($canedit) {
echo "<tr class='tab_bg_2'>";
echo "<td class='center' colspan='4'>";
echo "<input type='hidden' name='id' value='" . $entity->fields["id"] . "'>";
echo "<input type='submit' name='update' value=\"" . _sx('button', 'Save') . "\"\n class='submit'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
} else {
echo "</table>";
}
echo "</div>";
Ajax::updateItemOnSelectEvent("dropdown_inquest_config{$rand}", "inquestconfig", $CFG_GLPI["root_doc"] . "/ajax/ticketsatisfaction.php", $params);
}
/**
* Print the Tracking right form for the current profile
*
* @param $openform boolean open the form (true by default)
* @param $closeform boolean close the form (true by default)
**/
function showFormTracking($openform = true, $closeform = true)
{
global $CFG_GLPI;
if (!self::canView()) {
return false;
}
echo "<div class='spaced'>";
if (($canedit = Session::haveRightsOr(self::$rightname, array(CREATE, UPDATE, PURGE))) && $openform) {
echo "<form method='post' action='" . $this->getFormURL() . "'>";
}
echo "<table class='tab_cadre_fixe'>";
// Assistance / Tracking-helpdesk
echo "<tr class='tab_bg_1'><th colspan='2'>" . __('Assistance') . "</th></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . _n('Ticket', 'Tickets', Session::getPluralNumber()) . ': ' . __('Default ticket template') . "</td><td width='30%'>";
// Only root entity ones and recursive
$options = array('value' => $this->fields["tickettemplates_id"], 'entity' => 0);
if (Session::isMultiEntitiesMode()) {
$options['condition'] = '`is_recursive`';
}
// Only add profile if on root entity
if (!isset($_SESSION['glpiactiveentities'][0])) {
$options['addicon'] = false;
}
TicketTemplate::dropdown($options);
echo "</td></tr>\n";
echo "</table>";
$matrix_options = array('canedit' => $canedit, 'default_class' => 'tab_bg_2');
$rights = array(array('itemtype' => 'Ticket', 'label' => _n('Ticket', 'Tickets', Session::getPluralNumber()), 'field' => 'ticket'), array('itemtype' => 'TicketCost', 'label' => _n('Ticket cost', 'Ticket costs', Session::getPluralNumber()), 'field' => 'ticketcost'), array('itemtype' => 'TicketRecurrent', 'label' => __('Recurrent tickets'), 'field' => 'ticketrecurrent'), array('itemtype' => 'TicketTemplate', 'label' => _n('Ticket template', 'Ticket templates', Session::getPluralNumber()), 'field' => 'tickettemplate'));
$matrix_options['title'] = _n('Ticket', 'Tickets', Session::getPluralNumber());
$this->displayRightsChoiceMatrix($rights, $matrix_options);
$rights = array(array('itemtype' => 'TicketFollowup', 'label' => _n('Followup', 'Followups', Session::getPluralNumber()), 'field' => 'followup'), array('itemtype' => 'TicketTask', 'label' => _n('Task', 'Tasks', Session::getPluralNumber()), 'field' => 'task'));
$matrix_options['title'] = _n('Followup', 'Followups', Session::getPluralNumber()) . " / " . _n('Task', 'Tasks', Session::getPluralNumber());
$this->displayRightsChoiceMatrix($rights, $matrix_options);
$rights = array(array('itemtype' => 'TicketValidation', 'label' => _n('Validation', 'Validations', Session::getPluralNumber()), 'field' => 'ticketvalidation'));
$matrix_options['title'] = _n('Validation', 'Validations', Session::getPluralNumber());
$this->displayRightsChoiceMatrix($rights, $matrix_options);
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_5'><th colspan='2'>" . __('Association') . "</th>";
echo "</tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('See hardware of my groups') . "</td><td>";
Html::showCheckbox(array('name' => '_show_group_hardware', 'checked' => $this->fields['show_group_hardware']));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Link with items for the creation of tickets') . "</td>";
echo "\n<td>";
self::getLinearRightChoice(self::getHelpdeskHardwareTypes(true), array('field' => 'helpdesk_hardware', 'value' => $this->fields['helpdesk_hardware']));
echo "</td></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Associable items to a ticket') . "</td>";
echo "<td><input type='hidden' name='_helpdesk_item_types' value='1'>";
self::dropdownHelpdeskItemtypes(array('values' => $this->fields["helpdesk_item_type"]));
// Linear_HIT
// self::getLinearRightChoice(self::getHelpdeskItemtypes(),
// array('field' => 'helpdesk_item_type',
// 'value' => $this->fields['helpdesk_item_type'],
// 'check_all' => true,
// 'zero_on_empty' => false,
// 'max_per_line' => 4,
// 'check_method' =>
// function ($element, $field) {
// return in_array($element,$field);
// }));
echo "</td>";
echo "</tr>\n";
echo "</table>";
$rights = array(array('itemtype' => 'Stat', 'label' => __('Statistics'), 'field' => 'statistic'), array('itemtype' => 'Planning', 'label' => __('Planning'), 'field' => 'planning'));
$matrix_options['title'] = __('Visibility');
$this->displayRightsChoiceMatrix($rights, $matrix_options);
$rights = array(array('itemtype' => 'Problem', 'label' => _n('Problem', 'Problems', Session::getPluralNumber()), 'field' => 'problem'));
$matrix_options['title'] = _n('Problem', 'Problems', Session::getPluralNumber());
$this->displayRightsChoiceMatrix($rights, $matrix_options);
$rights = array(array('itemtype' => 'Change', 'label' => _n('Change', 'Changes', Session::getPluralNumber()), 'field' => 'change'), array('itemtype' => 'ChangeValidation', 'label' => _n('Validation', 'Validations', Session::getPluralNumber()), 'field' => 'changevalidation'));
$matrix_options['title'] = _n('Change', 'Changes', Session::getPluralNumber());
$this->displayRightsChoiceMatrix($rights, $matrix_options);
if ($canedit && $closeform) {
echo "<div class='center'>";
echo "<input type='hidden' name='id' value='" . $this->fields['id'] . "'>";
echo "<input type='submit' name='update' value=\"" . _sx('button', 'Save') . "\" class='submit'>";
echo "</div>\n";
Html::closeForm();
}
echo "</div>";
}
/**
* Print the Tracking right form for the current profile
*
* @param $openform boolean open the form (true by default)
* @param $closeform boolean close the form (true by default)
**/
function showFormTracking($openform = true, $closeform = true)
{
global $CFG_GLPI;
if (!Session::haveRight("profile", "r")) {
return false;
}
if (($canedit = Session::haveRight("profile", "w")) && $openform) {
echo "<form method='post' action='" . $this->getFormURL() . "'>";
}
echo "<div class='spaced'>";
echo "<table class='tab_cadre_fixe'>";
// Assistance / Tracking-helpdesk
echo "<tr class='tab_bg_1'><th colspan='6'>" . __('Assistance') . "</th></tr>\n";
echo "<tr class='tab_bg_5'><th colspan='6'>" . __('Creation') . "</th>";
echo "</tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Create a ticket') . "</td><td>";
Dropdown::showYesNo("create_ticket", $this->fields["create_ticket"]);
echo "</td>";
echo "<td>" . __('Add a followup to tickets (requester)') . "</td><td>";
Dropdown::showYesNo("add_followups", $this->fields["add_followups"]);
echo "</td>";
echo "<td>" . __('Add a followup to all tickets') . "</td><td>";
Dropdown::showYesNo("global_add_followups", $this->fields["global_add_followups"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Add a followup to tickets of associated groups') . "</td><td>";
Dropdown::showYesNo("group_add_followups", $this->fields["group_add_followups"]);
echo "</td>";
echo "<td>" . __('Add a task to all tickets') . "</td><td>";
Dropdown::showYesNo("global_add_tasks", $this->fields["global_add_tasks"]);
echo "</td>";
echo "<td>" . __('Default ticket template') . "</td><td>";
// Only root entity ones and recursive
$options = array('value' => $this->fields["tickettemplates_id"], 'entity' => 0);
if (Session::isMultiEntitiesMode()) {
$options['condition'] = '`is_recursive` = 1';
}
TicketTemplate::dropdown($options);
echo "</td>";
echo "</tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . _n('Ticket cost', 'Ticket costs', 2) . "</td><td>";
self::dropdownRight("ticketcost", array('value' => $this->fields["ticketcost"]));
echo "</td>";
echo "<td>" . _n('Ticket template', 'Ticket templates', 2) . "</td><td>";
self::dropdownRight("tickettemplate", array('value' => $this->fields["tickettemplate"]));
echo "</td>";
echo "<td>" . __('Recurrent tickets') . "</td><td>";
self::dropdownRight("ticketrecurrent", array('value' => $this->fields["ticketrecurrent"]));
echo "</td>";
echo "</tr>\n";
echo "<tr class='tab_bg_5'><th colspan='6'>" . _x('noun', 'Update') . "</th>";
echo "</tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Update a ticket') . "</td><td>";
Dropdown::showYesNo("update_ticket", $this->fields["update_ticket"]);
echo "</td>";
echo "<td>" . __('Change the priority') . "</td><td>";
Dropdown::showYesNo("update_priority", $this->fields["update_priority"]);
echo "</td>";
echo "<td>" . __('Edit all tasks') . "</td><td>";
Dropdown::showYesNo("update_tasks", $this->fields["update_tasks"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Update followups (author)') . "</td><td>";
Dropdown::showYesNo("update_own_followups", $this->fields["update_own_followups"]);
echo "</td>";
echo "<td>" . __('Update all followups') . "</td><td>";
Dropdown::showYesNo("update_followups", $this->fields["update_followups"]);
echo "</td>\n";
echo "<td colspan='2'></td></tr>\n";
echo "<tr class='tab_bg_5'><th colspan='6'>" . __('Deletion') . "</th>";
echo "</tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __("Ticket's deletion") . "</td><td>";
Dropdown::showYesNo("delete_ticket", $this->fields["delete_ticket"]);
echo "</td>";
echo "<td>" . __('Delete all followups') . "</td><td>";
Dropdown::showYesNo("delete_followups", $this->fields["delete_followups"]);
echo "</td>\n";
echo "<td>" . __('Delete all validations') . "</td><td>";
Dropdown::showYesNo("delete_validations", $this->fields["delete_validations"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_5'><th colspan='6'>" . __('Approval') . "</th><";
echo "/tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Create a validation request for a request') . "</td><td>";
Dropdown::showYesNo("create_request_validation", $this->fields["create_request_validation"]);
echo "<td>" . __('Create a validation request for an incident') . "</td><td>";
Dropdown::showYesNo("create_incident_validation", $this->fields["create_incident_validation"]);
echo "</td>";
echo "<td colspan='2'></td></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Validate a request') . "</td><td>";
Dropdown::showYesNo("validate_request", $this->fields["validate_request"]);
echo "<td>" . __('Validate an incident') . "</td><td>";
Dropdown::showYesNo("validate_incident", $this->fields["validate_incident"]);
echo "<td colspan='2'></td></tr>\n";
echo "<tr class='tab_bg_5'><th colspan='6'>" . __('Assignment') . "</th>";
echo "</tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('To be in charge of a ticket') . "</td><td>";
Dropdown::showYesNo("own_ticket", $this->fields["own_ticket"]);
echo "<td>" . __('Steal a ticket') . "</td><td>";
Dropdown::showYesNo("steal_ticket", $this->fields["steal_ticket"]);
echo "</td>";
echo "<td>" . __('Assign a ticket') . "</td><td>";
Dropdown::showYesNo("assign_ticket", $this->fields["assign_ticket"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_5'><th colspan='6'>" . __('Association') . "</th>";
echo "</tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('See hardware of my groups') . "</td><td>";
Dropdown::showYesNo("show_group_hardware", $this->fields["show_group_hardware"]);
echo "</td>";
echo "<td>" . __('Link with items for the creation of tickets') . "</td>";
echo "\n<td>";
Dropdown::showFromArray('helpdesk_hardware', self::getHelpdeskHardwareTypes(), array('value' => $this->fields["helpdesk_hardware"]));
echo "</td>\n";
echo "<td>" . __('Associable items to a ticket') . "</td>";
echo "<td><input type='hidden' name='_helpdesk_item_types' value='1'>";
self::dropdownHelpdeskItemtypes(array('values' => $this->fields["helpdesk_item_type"]));
echo "</td>";
echo "</tr>\n";
echo "<tr class='tab_bg_5'><th colspan='6'>" . __('Visibility') . "</th>";
echo "</tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('See assigned tickets (personnal + group associated)') . "</td><td>";
Dropdown::showYesNo("show_assign_ticket", $this->fields["show_assign_ticket"]);
echo "</td>";
echo "<td>" . __('See tickets created by my groups') . "</td><td>";
Dropdown::showYesNo("show_group_ticket", $this->fields["show_group_ticket"]);
echo "</td>";
echo "<td>" . __('See all tickets') . "</td><td>";
Dropdown::showYesNo("show_all_ticket", $this->fields["show_all_ticket"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('See public followups and tasks') . "</td><td>";
Dropdown::showYesNo("observe_ticket", $this->fields["observe_ticket"]);
echo "</td>";
echo "<td>" . __('See all followups and tasks (public and private)') . "</td><td>";
Dropdown::showYesNo("show_full_ticket", $this->fields["show_full_ticket"]);
echo "</td>";
echo "<td>" . __('Statistics') . "</td><td>";
Dropdown::showYesNo("statistic", $this->fields["statistic"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('See personnal planning') . "</td><td>";
Dropdown::showYesNo("show_planning", $this->fields["show_planning"]);
echo "</td>";
echo "<td>" . __('See schedule of people in my groups') . "</td><td>";
Dropdown::showYesNo("show_group_planning", $this->fields["show_group_planning"]);
echo "</td>";
echo "<td>" . __('See all plannings') . "</td><td>";
Dropdown::showYesNo("show_all_planning", $this->fields["show_all_planning"]);
echo "</td></tr>\n";
echo "<tr class='tab_bg_5'><th colspan='6'>" . _n('Problem', 'Problems', 2);
echo "</th></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('See all problems') . "</td><td>";
Dropdown::showYesNo("show_all_problem", $this->fields["show_all_problem"]);
echo "</td>";
echo "<td>" . __('See problems (author)') . "</td><td>";
Dropdown::showYesNo("show_my_problem", $this->fields["show_my_problem"]);
echo "</td>";
echo "<td>" . __('Update all problems') . "</td><td>";
Dropdown::showYesNo("edit_all_problem", $this->fields["edit_all_problem"]);
echo "</td>";
echo "</tr>\n";
// echo "<tr class='tab_bg_2'>";
// echo "<td>".__('Update all changes')."</td><td>";
// Dropdown::showYesNo("edit_all_change", $this->fields["edit_all_change"]);
// echo "</td>";
// echo "<td>".__('See all changes')."</td><td>";
// Dropdown::showYesNo("show_all_change", $this->fields["show_all_change"]);
// echo "</td>";
// echo "<td>".__('See changes (author)')."</td><td>";
// Dropdown::showYesNo("show_my_change", $this->fields["show_my_change"]);
// echo "</td>";
// echo "</tr>\n";
if ($canedit && $closeform) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='6' class='center'>";
echo "<input type='hidden' name='id' value='" . $this->fields['id'] . "'>";
echo "<input type='submit' name='update' value=\"" . _sx('button', 'Save') . "\" class='submit'>";
echo "</td></tr>\n";
echo "</table>\n";
Html::closeForm();
} else {
echo "</table>\n";
}
echo "</div>";
}
