public static function useDefault($search_data = null, &$errors = array(), $defaults = null)
{
$search = new TicketsSearch($defaults);
$search->addSearchField('id', 'ticket_#', 'equal');
$search->addSearchField('internal_status_code', 'status_is', 'ticket_status', array('NEW', 'OPEN'));
$user = new User();
$user->loadBy('username', EGS_USERNAME);
$search->addSearchField('originator_person_id', 'my_tickets_only', 'hide', false, 'advanced');
$search->setOnValue('originator_person_id', $user->username);
$search->addSearchField('summary', 'summary_contains', 'contains');
$search->addSearchField('assigned_to', 'assigned_to', 'select', '');
$options = array('' => 'all', EGS_USERNAME => 'me', 'NULL' => 'noone');
if (isModuleAdmin()) {
$users = User::getOtherUsers();
$options = array_merge($options, $users);
}
$search->setOptions('assigned_to', $options);
$search->addSearchField('originator_company', 'company_name', 'begins', null, 'advanced');
$search->addSearchField('created', 'created_today', 'hide', false, 'advanced');
$cc = new ConstraintChain();
$cc->add(new Constraint('created', '>', date('Y-m-d', strtotime('yesterday'))));
$cc->add(new Constraint('created', '<', date('Y-m-d', strtotime('tomorrow'))));
$search->setConstraint('created', $cc);
$queue = new TicketQueue();
$queues = $queue->getAll();
$search->addSearchField('ticket_queue_id', 'queue', 'multi_select', array_keys($queues), 'advanced');
$search->setOptions('ticket_queue_id', $queues);
$search->addSearchField('ticket_release_version_id', 'release_version', 'select', '', 'advanced');
$releaseversion = new TicketReleaseVersion();
$releaseversions = $releaseversion->getAll();
$options = array('' => 'All');
$options += $releaseversions;
$search->setOptions('ticket_release_version_id', $options);
$search->setSearchData($search_data, $errors);
return $search;
}
public function _new()
{
parent::_new();
$ticket = $this->_uses[$this->modeltype];
if (isset($this->_data['originator_company_id'])) {
$company = new Company();
$company->load($this->_data['originator_company_id']);
$this->view->set('originator_company', $company->name);
$this->view->set('people', $company->getPeople());
$this->view->set('email', Ticket::getCompanyEmail($this->_data['originator_company_id']));
} else {
$company = new Systemcompany();
$company->load(EGS_COMPANY_ID);
$this->view->set('originator_company', $company->company);
$this->view->set('people', $company->systemcompany->getPeople());
}
$ticketreleaseversion = new TicketReleaseVersion();
$releaseversion_cc = new ConstraintChain();
$releaseversion_cc->add(new Constraint('status', '<>', $ticketreleaseversion->releasedStatus()));
if (!$ticket->isLoaded()) {
$defaults = new TicketConfiguration();
if (isset($this->_data['originator_company_id'])) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', $this->_data['originator_company_id']));
$defaults->loadBy($cc);
}
if (!$defaults->isLoaded()) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', EGS_COMPANY_ID));
$defaults->loadBy($cc);
}
if ($defaults->isLoaded()) {
$this->view->set('client_ticket_status_default', $defaults->client_ticket_status_id);
$this->view->set('internal_ticket_status_default', $defaults->internal_ticket_status_id);
$this->view->set('ticket_queue_default', $defaults->ticket_queue_id);
$this->view->set('ticket_category_default', $defaults->ticket_category_id);
$this->view->set('client_ticket_severity_default', $defaults->client_ticket_severity_id);
$this->view->set('internal_ticket_severity_default', $defaults->internal_ticket_severity_id);
$this->view->set('client_ticket_priority_default', $defaults->client_ticket_priority_id);
$this->view->set('internal_ticket_priority_default', $defaults->internal_ticket_priority_id);
}
}
if (!empty($this->_data['ticket_release_version_id'])) {
$ticket->ticket_release_version_id = $this->_data['ticket_release_version_id'];
}
if (!is_null($ticket->ticket_release_version_id)) {
$releaseversion_cc->add(new Constraint('id', '=', $ticket->ticket_release_version_id), 'OR');
}
$ticket->belongsTo['release_version']['cc'] = $releaseversion_cc;
}
