public function _new()
{
parent::_new();
$ticket = $this->_uses[$this->modeltype];
if (isset($this->_data['originator_company_id'])) {
$company = new Company();
$company->load($this->_data['originator_company_id']);
$this->view->set('originator_company', $company->name);
$this->view->set('people', $company->getPeople());
$this->view->set('email', Ticket::getCompanyEmail($this->_data['originator_company_id']));
} else {
$company = new Systemcompany();
$company->load(EGS_COMPANY_ID);
$this->view->set('originator_company', $company->company);
$this->view->set('people', $company->systemcompany->getPeople());
}
$ticketreleaseversion = new TicketReleaseVersion();
$releaseversion_cc = new ConstraintChain();
$releaseversion_cc->add(new Constraint('status', '<>', $ticketreleaseversion->releasedStatus()));
if (!$ticket->isLoaded()) {
$defaults = new TicketConfiguration();
if (isset($this->_data['originator_company_id'])) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', $this->_data['originator_company_id']));
$defaults->loadBy($cc);
}
if (!$defaults->isLoaded()) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', EGS_COMPANY_ID));
$defaults->loadBy($cc);
}
if ($defaults->isLoaded()) {
$this->view->set('client_ticket_status_default', $defaults->client_ticket_status_id);
$this->view->set('internal_ticket_status_default', $defaults->internal_ticket_status_id);
$this->view->set('ticket_queue_default', $defaults->ticket_queue_id);
$this->view->set('ticket_category_default', $defaults->ticket_category_id);
$this->view->set('client_ticket_severity_default', $defaults->client_ticket_severity_id);
$this->view->set('internal_ticket_severity_default', $defaults->internal_ticket_severity_id);
$this->view->set('client_ticket_priority_default', $defaults->client_ticket_priority_id);
$this->view->set('internal_ticket_priority_default', $defaults->internal_ticket_priority_id);
}
}
if (!empty($this->_data['ticket_release_version_id'])) {
$ticket->ticket_release_version_id = $this->_data['ticket_release_version_id'];
}
if (!is_null($ticket->ticket_release_version_id)) {
$releaseversion_cc->add(new Constraint('id', '=', $ticket->ticket_release_version_id), 'OR');
}
$ticket->belongsTo['release_version']['cc'] = $releaseversion_cc;
}
private function newRequest(&$data = array(), &$errors = array())
{
$config = new TicketConfiguration();
$companyid = $data['Ticket']['originator_company_id'];
if (!empty($companyid)) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', $companyid));
$config->loadBy($cc);
}
if (!$config->isLoaded()) {
$sc = new Systemcompany();
$sc->load($data['Ticket']['usercompanyid']);
if ($sc->isLoaded()) {
$cc = new ConstraintChain();
$cc->add(new Constraint('company_id', '=', $sc->company_id));
$config->loadBy($cc);
}
}
if ($config->isLoaded()) {
$data['Ticket']['ticket_category_id'] = $config->ticket_category_id;
$data['Ticket']['ticket_queue_id'] = $config->ticket_queue_id;
$data['Ticket']['client_ticket_priority_id'] = $config->client_ticket_priority_id;
$data['Ticket']['internal_ticket_priority_id'] = $config->internal_ticket_priority_id;
$data['Ticket']['client_ticket_severity_id'] = $config->client_ticket_severity_id;
$data['Ticket']['internal_ticket_severity_id'] = $config->internal_ticket_severity_id;
$data['Ticket']['client_ticket_status_id'] = $config->client_ticket_status_id;
$data['Ticket']['internal_ticket_status_id'] = $config->internal_ticket_status_id;
} else {
// 'TicketCategory' - get default
$data['Ticket']['ticket_category_id'] = self::getDefault(new TicketCategory());
// 'TicketQueue' - get default
$data['Ticket']['ticket_queue_id'] = self::getDefault(new TicketQueue());
// 'TicketPriority' - get default
$priority = self::getDefault(new TicketPriority());
$data['Ticket']['client_ticket_priority_id'] = $priority;
$data['Ticket']['internal_ticket_priority_id'] = $priority;
// 'TicketSeverity' - get default
$severity = self::getDefault(new TicketSeverity());
$data['Ticket']['client_ticket_severity_id'] = $severity;
$data['Ticket']['internal_ticket_severity_id'] = $severity;
// 'TicketStatus' - get default
$status = self::getDefault(new TicketStatus());
$data['Ticket']['client_ticket_status_id'] = $status;
$data['Ticket']['internal_ticket_status_id'] = $status;
}
// 'User' - get default assigned to/raised by
$data['Ticket']['assigned_to'] = '';
$data['Ticket']['raised_by'] = '';
// 'Person' - get name of person making request
$data['Ticket']['originator_person_id'] = '';
$db = DB::Instance();
$db->StartTrans();
$ticket = DataObject::Factory($data['Ticket'], $errors, new Ticket());
if (count($errors) == 0 && !$ticket->save()) {
$errors[] = $db->ErrorMsg();
$errors[] = 'Error saving Ticket';
$db->FailTrans();
}
if (count($errors) == 0) {
$data['TicketResponse']['ticket_id'] = $ticket->id;
if (!self::saveResponse($data, $errors)) {
$errors[] = $db->ErrorMsg();
$db->FailTrans();
}
}
if (count($errors) == 0 && count($data['attachments']) > 0) {
if (!self::saveAttachments($data, $db, $errors)) {
$errors[] = $db->ErrorMsg();
$db->FailTrans();
}
}
$db->CompleteTrans();
// Build the response.
if (count($errors) === 0) {
self::emailConfirmation($ticket, $data);
$data['message'] = 'This ticket has been assigned to you.';
self::notifyQueueOwner($ticket, $data);
}
return;
}
