Get the ITIL object closed status list
| static public getClosedStatusArray ( ) : an | ||
| return | an | array |
/**
* Get SQL code associated with the criteria
*
* @see plugins/reports/inc/PluginReportsArrayCriteria::getSqlCriteriasRestriction()
**/
public function getSqlCriteriasRestriction($link = 'AND')
{
$status = $this->getParameterValue();
switch ($status) {
case "notold":
$list = implode("','", Ticket::getNewStatusArray());
$list .= implode("','", Ticket::getProcessStatusArray());
$list .= "','" . Ticket::WAITING;
break;
case "old":
$list = implode("','", Ticket::getClosedStatusArray());
break;
case "process":
$list = implode("','", Ticket::getProcessStatusArray());
break;
case Ticket::INCOMING:
case Ticket::ASSIGNED:
case Ticket::PLANNED:
case Ticket::WAITING:
case Ticket::SOLVED:
case Ticket::CLOSED:
$list = $status;
break;
case "all":
default:
return '';
}
return $link . " " . $this->getSqlField() . " IN ('" . $list . "') ";
}
/**
* @since version 0.85.5
* @see CommonDBRelation::canCreateItem()
**/
function canCreateItem()
{
$ticket = new Ticket();
// Not item linked for closed tickets
if ($ticket->getFromDB($this->fields['tickets_id']) && in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
return false;
}
return parent::canCreateItem();
}
/**
* @since version 0.85
**/
function canCreateItem()
{
if ($this->canChildItem('canViewItem', 'canView')) {
$ticket = new Ticket();
if ($ticket->getFromDB($this->fields['tickets_id'])) {
// No validation for closed tickets
if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
return false;
}
if ($ticket->fields['type'] == Ticket::INCIDENT_TYPE) {
return Session::haveRight(self::$rightname, self::CREATEINCIDENT);
}
if ($ticket->fields['type'] == Ticket::DEMAND_TYPE) {
return Session::haveRight(self::$rightname, self::CREATEREQUEST);
}
}
}
}
/**
* Show tickets for a projecttask
*
* @param $projecttask ProjectTask object
**/
static function showForProjectTask(ProjectTask $projecttask)
{
global $DB, $CFG_GLPI;
$ID = $projecttask->getField('id');
if (!$projecttask->can($ID, READ)) {
return false;
}
$canedit = $projecttask->canEdit($ID);
$rand = mt_rand();
$query = "SELECT DISTINCT `glpi_projecttasks_tickets`.`id` AS linkID,\n `glpi_tickets`.*\n FROM `glpi_projecttasks_tickets`\n LEFT JOIN `glpi_tickets`\n ON (`glpi_projecttasks_tickets`.`tickets_id` = `glpi_tickets`.`id`)\n WHERE `glpi_projecttasks_tickets`.`projecttasks_id` = '{$ID}'\n ORDER BY `glpi_tickets`.`name`";
$result = $DB->query($query);
$tickets = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$tickets[$data['id']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($canedit) {
echo "<div class='firstbloc'>";
echo "<form name='projecttaskticket_form{$rand}' id='projecttaskticket_form{$rand}'\n method='post' action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='3'>" . __('Add a ticket') . "</th></tr>";
echo "<tr class='tab_bg_2'><td class='right'>";
echo "<input type='hidden' name='projecttasks_id' value='{$ID}'>";
$condition = "`glpi_tickets`.`status`\n NOT IN ('" . implode("', '", array_merge(Ticket::getSolvedStatusArray(), Ticket::getClosedStatusArray())) . "')";
Ticket::dropdown(array('used' => $used, 'entity' => $projecttask->getEntityID(), 'entity_sons' => $projecttask->isRecursive(), 'condition' => $condition, 'displaywith' => array('id')));
echo "</td><td width='20%'>";
echo "<a href='" . Toolbox::getItemTypeFormURL('Ticket') . "?_projecttasks_id={$ID}'>";
_e('Create a ticket from this task');
echo "</a>";
echo "</td><td class='center'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $numrows) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $numrows, 'container' => 'mass' . __CLASS__ . $rand);
Html::showMassiveActions($massiveactionparams);
}
echo "<table class='tab_cadre_fixehov'>";
echo "<tr><th colspan='12'>" . Ticket::getTypeName($numrows) . "</th>";
echo "</tr>";
if ($numrows) {
Ticket::commonListHeader(Search::HTML_OUTPUT, 'mass' . __CLASS__ . $rand);
Session::initNavigateListItems('Ticket', sprintf(__('%1$s = %2$s'), ProjectTask::getTypeName(1), $projecttask->fields["name"]));
$i = 0;
foreach ($tickets as $data) {
Session::addToNavigateListItems('Ticket', $data["id"]);
Ticket::showShort($data['id'], array('followups' => false, 'row_num' => $i, 'type_for_massiveaction' => __CLASS__, 'id_for_massiveaction' => $data['linkID']));
$i++;
}
}
echo "</table>";
if ($canedit && $numrows) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
static function pdfStat(PluginPdfSimplePDF $pdf, Ticket $job)
{
$pdf->setColumnsSize(100);
$pdf->displayTitle("<b>" . _n('Date', 'Dates', 2) . "</b>");
$pdf->setColumnsSize(50, 50);
$pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Opening date'), Html::convDateTime($job->fields['date'])));
$pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Due date'), Html::convDateTime($job->fields['due_date'])));
if (in_array($job->fields["status"], $job->getSolvedStatusArray()) || in_array($job->fields["status"], $job->getClosedStatusArray())) {
$pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Solution date'), Html::convDateTime($job->fields['solvedate'])));
}
if (in_array($job->fields["status"], $job->getClosedStatusArray())) {
$pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Closing date'), Html::convDateTime($job->fields['closedate'])));
}
$pdf->setColumnsSize(100);
$pdf->displayTitle("<b>" . _n('Time', 'Times', 2) . "</b>");
$pdf->setColumnsSize(50, 50);
if ($job->fields['takeintoaccount_delay_stat'] > 0) {
$pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Take into account'), Html::clean(Html::timestampToString($job->fields['takeintoaccount_delay_stat'], 0))));
}
if (in_array($job->fields["status"], $job->getSolvedStatusArray()) || in_array($job->fields["status"], $job->getClosedStatusArray())) {
if ($job->fields['solve_delay_stat'] > 0) {
$pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Solution'), Html::clean(Html::timestampToString($job->fields['solve_delay_stat'], 0))));
}
}
if (in_array($job->fields["status"], $job->getClosedStatusArray())) {
if ($job->fields['close_delay_stat'] > 0) {
$pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Closing'), Html::clean(Html::timestampToString($job->fields['close_delay_stat'], 0))));
}
}
if ($job->fields['waiting_duration'] > 0) {
$pdf->displayLine(sprintf(__('%1$s: %2$s'), __('Pending'), Html::clean(Html::timestampToString($job->fields['waiting_duration'], 0))));
}
$pdf->displaySpace();
}
/**
* Clone of Ticket::showForm()
* Change '$this' by '$ticket', 'self' by 'Ticket' and 'parent' by 'Ticket'
*/
static function getCentral($ID = 0, $options = array())
{
global $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
$default_values = Ticket::getDefaultValues();
// Get default values from posted values on reload form
if (!isset($options['template_preview'])) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Default check
if ($ID > 0) {
$ticket->check($ID, 'r');
} else {
// Create item
$ticket->check(-1, 'w', $values);
}
if (!$ID) {
$ticket->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$ticket->userentities[] = $ID_entity;
}
}
}
$ticket->countentitiesforuser = count($ticket->userentities);
if ($ticket->countentitiesforuser > 0 && !in_array($ticket->fields["entities_id"], $ticket->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$ticket->fields["entities_id"] = $ticket->userentities[0];
// Pass to values
$values['entities_id'] = $ticket->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
// Load template data
$values[$predeffield] = $predefvalue;
$ticket->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight('update_ticket', '1');
$canpriority = Session::haveRight('update_priority', '1');
$canstatus = $canupdate;
if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
$canupdate = false;
}
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
if (!$options['template_preview']) {
$ticket->showTabs($options);
} else {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($ticket->fields[$key])) {
$ticket->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $ticket->fields['status'] == Ticket::INCOMING && $ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $ticket->numberOfFollowups() == 0 && $ticket->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $ticket->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $ticket->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $ticket->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $ticket->fields["date"];
if ($canupdate) {
Html::showDateTimeFormItem("date", $date, 1, false);
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $ticket);
echo "</td>";
// SLA
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
} else {
_e('Due date');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
if ($ID) {
if ($ticket->fields["slas_id"] > 0) {
echo "<table width='100%'><tr><td class='nopadding'>";
echo Html::convDateTime($ticket->fields["due_date"]);
echo "</td><td class='b'>" . __('SLA') . "</td>";
echo "<td class='nopadding'>";
echo Dropdown::getDropdownName("glpi_slas", $ticket->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($ticket->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($ticket->fields["id"])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('config', 'r')) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $ticket->fields["slas_id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
}
echo "</td>";
echo "</tr></table>";
} else {
echo "<table><tr><td class='nopadding'>";
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, true, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td>";
echo $tt->getBeginHiddenFieldText('slas_id');
echo "<span id='sla_action'>";
echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
echo "</span>";
echo "<span id='sla_choice' style='display:none'>";
echo "<span class='b'>" . __('SLA') . "</span> ";
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo "</span>";
echo $tt->getEndHiddenFieldText('slas_id');
echo "</td>";
}
echo "</tr></table>";
}
} else {
// New Ticket
echo "<table><tr><td class='nopadding'>";
if ($ticket->fields["due_date"] == 'NULL') {
$ticket->fields["due_date"] = '';
}
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, false, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $ticket);
echo "</td>";
if ($canupdate) {
echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
echo $tt->getEndHiddenFieldValue('slas_id', $ticket);
echo "</td>";
}
echo "</tr></table>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $ticket->fields["users_id_recipient"], 'entity' => $ticket->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($ticket->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($ticket->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($ticket->fields["date_mod"]), getUserName($ticket->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($ticket->fields["status"], $ticket->getSolvedStatusArray()) || in_array($ticket->fields["status"], $ticket->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeFormItem("solvedate", $ticket->fields["solvedate"], 1, false, $canupdate);
echo "</td>";
if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeFormItem("closedate", $ticket->fields["closedate"], 1, false, $canupdate);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $ticket->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
$rand = Ticket::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $ticket->fields['entities_id'], 'value' => $ticket->fields['itilcategories_id'], 'currenttype' => $ticket->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo Ticket::getTicketTypeName($ticket->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $ticket->fields["itilcategories_id"], 'entity' => $ticket->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $ticket->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($ticket->fields["type"]) {
case Ticket::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case Ticket::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $ticket->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$ticket->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
Ticket::dropdownStatus(array('value' => $ticket->fields["status"], 'showtype' => 'allowed'));
} else {
echo Ticket::getStatus($ticket->fields["status"]);
}
echo $tt->getEndHiddenFieldValue('status', $ticket);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $ticket->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields["requesttypes_id"]);
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = Ticket::dropdownUrgency(array('value' => $ticket->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $ticket);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $ticket->fields["urgency"] . "'>";
echo Ticket::getUrgencyName($ticket->fields["urgency"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == Ticket::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == Ticket::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
User::dropdown(array('name' => "_add_validation", 'entity' => $ticket->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
}
echo $tt->getEndHiddenFieldValue('_add_validation', $ticket);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $ticket->fields['global_validation']));
} else {
echo TicketValidation::getStatus($ticket->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $ticket);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = Ticket::dropdownImpact(array('value' => $ticket->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $ticket->fields["impact"] . "'>";
echo Ticket::getImpactName($ticket->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $ticket);
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
if ($ID && $canupdate) {
echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
}
echo $tt->getEndHiddenFieldText('itemtype');
echo "</th>";
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('itemtype');
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype'])) && $ticket->fields["items_id"]) {
if ($item->can($ticket->fields["items_id"], 'r')) {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
} else {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
}
}
}
$dev_user_id = 0;
$dev_itemtype = $ticket->fields["itemtype"];
$dev_items_id = $ticket->fields["items_id"];
if (!$ID) {
$dev_user_id = $values['_users_id_requester'];
$dev_itemtype = $values["itemtype"];
$dev_items_id = $values["items_id"];
} else {
if (isset($ticket->users[CommonITILActor::REQUESTER]) && count($ticket->users[CommonITILActor::REQUESTER]) == 1) {
foreach ($ticket->users[CommonITILActor::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($ID) {
echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
}
if ($dev_user_id > 0) {
Ticket::dropdownMyDevices($dev_user_id, $ticket->fields["entities_id"], $dev_itemtype, $dev_items_id);
}
Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $ticket->fields["entities_id"]);
if ($ID) {
echo "</div>";
}
echo "<span id='item_ticket_selection_information'></span>";
} else {
if ($ID && $ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype']))) {
$item->getFromDB($ticket->fields['items_id']);
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
} else {
_e('General');
}
}
echo $tt->getEndHiddenFieldValue('itemtype', $ticket);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
$idpriority = Ticket::dropdownPriority(array('value' => $ticket->fields["priority"], 'withmajor' => true));
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo "<span id='{$idajax}'>" . Ticket::getPriorityName($ticket->fields["priority"]) . "</span>";
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight("global_add_followups", "1")) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $ticket);
echo "</td>";
} else {
echo "<th></th><td></td>";
}
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate) {
Location::dropdown(array('value' => $ticket->fields['locations_id'], 'entity' => $ticket->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $ticket->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $ticket);
echo "</td></tr>";
echo "</table>";
if ($ID) {
$values['canupdate'] = $canupdate;
$ticket->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($ticket->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('name', $ticket);
} else {
if (empty($ticket->fields["name"])) {
_e('Without title');
} else {
echo $ticket->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_central`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
// End of adding by plugin
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($ticket->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($ticket->fields["content"])) {
echo nl2br($ticket->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('content', $ticket);
} else {
echo nl2br($ticket->fields["content"]);
}
// * Added by plugin surveyticket
}
// End of adding by plugin
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
echo " ";
Ticket::showDocumentAddButton();
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
} else {
echo "<th colspan='2'>";
$docnb = Document_Item::countForItem($ticket);
echo "<a href=\"" . $ticket->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
}
if ($view_linked_tickets) {
echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td width='{$colsize4}%'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n";
echo " ";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
} else {
echo "<td></td>";
}
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
} else {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
}
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($ticket->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
} else {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
}
echo "<input type='hidden' name='_read_date_mod' value='" . $ticket->getField('date_mod') . "'>";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
$ticket->addDivForTabs();
}
return true;
}
/**
* List the tickets for an authenticated user
*
* @param $params array of options (author, group, category, status, startdate, enddate, itemtype)
* @param $protocol the communication protocol used
*
* @return array of hashtable
**/
static function methodListTickets($params, $protocol)
{
global $DB, $CFG_GLPI;
if (isset($params['help'])) {
return array('count' => 'bool,optional', 'start' => 'integer,optional', 'limit' => 'integer,optional', 'user' => 'integer,optional', 'recipient' => 'integer,optional', 'mine' => 'bool,optional', 'group' => 'integer,optional', 'mygroups' => 'bool,optional', 'category' => 'integer,optional', 'status' => 'integer,optional', 'startdate' => 'datetime,optional', 'enddate' => 'datetime,optional', 'itemtype' => 'string,optional', 'item' => 'integer,optional', 'entity' => 'integer,optional', 'satisfaction' => 'integer,optional', 'approval' => 'text,optional', 'approver' => 'integer,optional', 'id2name' => 'bool,optional', 'order' => 'array,optional', 'help' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
$resp = array();
$start = 0;
if (isset($params['start']) && is_numeric($params['start'])) {
$start = $params['start'];
}
$limit = $_SESSION['glpilist_limit'];
if (isset($params['limit']) && is_numeric($params['limit'])) {
$limit = $params['limit'];
}
$where = $join = '';
// User (victim)
if (isset($params['user'])) {
if (!is_numeric($params['user']) || $params['user'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'user');
}
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') || $params['user'] == Session::getLoginUserID()) {
// restrict to author parameter
$where = " AND `glpi_tickets_users_request`.`users_id` = '" . $params['user'] . "'";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
} else {
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1')) {
$where = '';
// Restrict will come from group (if needed)
} else {
// Only connected user's tickets'
$where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'";
}
}
// Group
if (isset($params['group'])) {
if (!is_numeric($params['group']) || $params['group'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'group');
}
if (Session::haveRight('show_all_ticket', '1') || Session::haveRight('show_group_ticket', '1') && in_array($params['group'], $_SESSION['glpigroups'])) {
// restrict to group parameter
$where = " AND `glpi_groups_tickets_request`.`groups_id` = '" . $params['group'] . "'";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED);
}
} else {
if (Session::haveRight('show_group_ticket', '1') && !Session::haveRight('show_all_ticket', '1')) {
// Connected user's group'
if (count($_SESSION['glpigroups']) > 0) {
$where = " AND `glpi_groups_tickets_request`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")";
} else {
$where = " AND `glpi_tickets_users_request`.`users_id`\n = '" . Session::getLoginUserID() . "'";
}
}
}
// Security
if (empty($where) && !Session::haveRight('show_all_ticket', '1')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'profil');
}
// Recipient (person creating the ticket)
if (isset($params['recipient'])) {
if (!is_numeric($params['recipient']) || $params['recipient'] < 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'recipient');
}
// restrict to recipient parameter
$where = " AND `users_id_recipient`='" . $params['recipient'] . "'";
}
// Mine (user or recipient for the ticket)
if (isset($params['mine'])) {
$where = " AND (`glpi_tickets_users_request`.`users_id` = '" . Session::getLoginUserID() . "'\n OR `users_id_recipient` = '" . Session::getLoginUserID() . "')";
}
// Mygroups
if (isset($param['mygroups'])) {
$where = " AND `glpi_groups_tickets`.`groups_id`\n IN (" . implode(',', $_SESSION['glpigroups']) . ")";
}
// Entity
if (isset($params['entity'])) {
if (!Session::haveAccessToEntity($params['entity'])) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'entity');
}
$where = getEntitiesRestrictRequest("WHERE", "glpi_tickets", '', $params['entity']) . $where;
} else {
$where = getEntitiesRestrictRequest("WHERE", "glpi_tickets") . $where;
}
// Category
if (isset($params['category'])) {
if (!is_numeric($params['category']) || $params['category'] <= 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'category');
}
$where .= " AND " . getRealQueryForTreeItem("glpi_itilcategories", $params['category'], "glpi_tickets.itilcategories_id");
}
if (isset($params['approval']) || isset($params['approver'])) {
$join .= "INNER JOIN `glpi_ticketvalidations`\n ON (`glpi_tickets`.`id` = `glpi_ticketvalidations`.`tickets_id` ) ";
if (isset($params['approver']) && is_numeric($params['approver'])) {
$where .= " AND `glpi_ticketvalidations`.`users_id_validate`=" . $params['approver'];
}
$tabstatus = TicketValidation::getAllStatusArray();
if (isset($params['approval']) && isset($tabstatus[$params['approval']])) {
$where .= " AND `glpi_ticketvalidations`.`status`='" . $params['approval'] . "'";
}
}
if (isset($params['satisfaction'])) {
$join .= "INNER JOIN `glpi_ticketsatisfactions`\n ON (`glpi_tickets`.`id` = `glpi_ticketsatisfactions`.`tickets_id` ) ";
switch ($params['satisfaction']) {
case 1:
$where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NULL";
break;
case 2:
$where .= " AND `glpi_ticketsatisfactions`.`date_answered` IS NOT NULL";
break;
default:
// survey exists (by Inner Join)
}
$params['status'] = Ticket::CLOSED;
}
// Status
if (isset($params['status'])) {
if (!in_array($params['status'], Ticket::getAllowedStatusArray(true))) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'status');
}
switch ($params['status']) {
case 'all':
// No restriction
break;
case 'notclosed':
$status = Ticket::getAllStatusArray();
unset($status[CLOSED]);
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'notold':
$status = Ticket::getAllStatusArray();
unset($status[SOLVED], $status[CLOSED]);
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'old':
$status = array_merge(Ticket::getSolvedStatusArray(), Ticket::getClosedStatusArray());
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
case 'process':
$status = Ticket::getProcessStatusArray();
$where .= " AND `glpi_tickets`.`status` IN ('" . implode("','", $status) . "') ";
break;
default:
$where .= " AND `glpi_tickets`.`status` = '" . $params['status'] . "' ";
}
}
// Dates
if (isset($params["startdate"])) {
if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["startdate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["startdate"])) {
$where .= " AND `glpi_tickets`.`date` >= '" . $params['startdate'] . "' ";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date');
}
}
if (isset($params["enddate"])) {
if (preg_match(WEBSERVICES_REGEX_DATETIME, $params["enddate"]) || preg_match(WEBSERVICES_REGEX_DATE, $params["enddate"])) {
$where .= " AND `glpi_tickets`.`date` <= '" . $params['enddate'] . "' ";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'date');
}
}
if (isset($params['itemtype'])) {
if (!empty($params['itemtype']) && !class_exists($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'itemtype');
}
$where .= " AND `glpi_tickets`.`itemtype`='" . $params['itemtype'] . "'";
}
if (isset($params['item'])) {
if (!isset($params['itemtype'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'itemtype');
}
if (!is_numeric($params['item']) || $params['item'] <= 0) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'item');
}
$where .= " AND `glpi_tickets`.`items_id`='" . $params['item'] . "'";
}
$orders = array();
if (isset($params['order'])) {
if (is_array($params['order'])) {
$tab = $params['order'];
} else {
$tab = array($params['order'] => 'DESC');
}
foreach ($tab as $key => $val) {
if ($val != 'ASC') {
$val = 'DESC';
}
$sqlkey = array('id' => '`glpi_tickets`.`id`', 'date' => '`glpi_tickets`.`date`', 'closedate' => '`glpi_tickets`.`closedate`', 'date_mod' => '`glpi_tickets`.`date_mod`', 'status' => '`glpi_tickets`.`status`', 'entities_id' => '`glpi_tickets`.`entities_id`', 'priority' => '`glpi_tickets`.`priority`');
if (isset($sqlkey[$key])) {
$orders[] = $sqlkey[$key] . " {$val}";
} else {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'order=$key');
}
}
}
if (count($orders)) {
$order = implode(',', $orders);
} else {
$order = "`glpi_tickets`.`date_mod` DESC";
}
$resp = array();
if (isset($params['count'])) {
$query = "SELECT COUNT(DISTINCT `glpi_tickets`.`id`) AS count\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1 )\n {$where}";
$resp = $DB->request($query)->next();
//debug $resp['query'] = $query;
} else {
$query = "SELECT `glpi_tickets`.*,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_request`.`users_id` SEPARATOR ',')\n AS users_id_request,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_observer`.`users_id` SEPARATOR ',')\n AS users_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_tickets_users_assign`.`users_id` SEPARATOR ',')\n AS users_id_assign,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_request`.`groups_id` SEPARATOR ',')\n AS groups_id_request,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_observer`.`groups_id` SEPARATOR ',')\n AS groups_id_observer,\n GROUP_CONCAT(DISTINCT `glpi_groups_tickets_assign`.`groups_id` SEPARATOR ',')\n AS groups_id_assign\n FROM `glpi_tickets`\n {$join}\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_request\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_request`.`tickets_id`\n AND `glpi_tickets_users_request`.`type` = 1)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_assign\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_assign`.`tickets_id`\n AND `glpi_tickets_users_assign`.`type` = 2)\n LEFT JOIN `glpi_tickets_users` AS glpi_tickets_users_observer\n ON (`glpi_tickets`.`id` = `glpi_tickets_users_observer`.`tickets_id`\n AND `glpi_tickets_users_observer`.`type` = 3)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_request\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_request`.`tickets_id`\n AND `glpi_groups_tickets_request`.`type` = 1)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_assign\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_assign`.`tickets_id`\n AND `glpi_groups_tickets_assign`.`type` = 2)\n LEFT JOIN `glpi_groups_tickets` AS glpi_groups_tickets_observer\n ON (`glpi_tickets`.`id` = `glpi_groups_tickets_observer`.`tickets_id`\n AND `glpi_groups_tickets_observer`.`type` = 3)\n {$where}\n GROUP BY `glpi_tickets`.`id`\n ORDER BY {$order}\n LIMIT {$start},{$limit}";
foreach ($DB->request($query) as $data) {
$tmp = explode(',', $data['users_id_request']);
$data['users']['requester'] = array();
foreach ($tmp as $id) {
$data['users']['requester'][]['id'] = $id;
}
$tmp = explode(',', $data['users_id_observer']);
$data['users']['observer'] = array();
foreach ($tmp as $id) {
$data['users']['observer'][]['id'] = $id;
}
$tmp = explode(',', $data['users_id_assign']);
$data['users']['assign'] = array();
foreach ($tmp as $id) {
$data['users']['assign'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_request']);
$data['groups']['requester'] = array();
foreach ($tmp as $id) {
$data['groups']['requester'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_observer']);
$data['groups']['observer'] = array();
foreach ($tmp as $id) {
$data['groups']['observer'][]['id'] = $id;
}
$tmp = explode(',', $data['groups_id_assign']);
$data['groups']['assign'] = array();
foreach ($tmp as $id) {
$data['groups']['assign'][]['id'] = $id;
}
unset($data['groups_id_request'], $data['groups_id_observer'], $data['groups_id_assign'], $data['users_id_request'], $data['users_id_observer'], $data['users_id_assign']);
$data['solution'] = Html::clean(Toolbox::unclean_cross_side_scripting_deep($data['solution']));
if (isset($params['id2name'])) {
if ($data['itemtype'] && ($item = getItemForItemtype($data['itemtype']))) {
$data['itemtype_name'] = Html::clean($item->getTypeName());
if ($item->getFromDB($data['items_id'])) {
$data['items_name'] = Html::clean($item->getNameID());
} else {
$data['items_name'] = NOT_AVAILABLE;
}
}
foreach ($data['groups'] as $type => $tab) {
foreach ($tab as $key => $grp) {
$data['groups'][$type][$key]['name'] = Html::clean(Dropdown::getDropdownName('glpi_groups', $grp['id']));
}
}
foreach ($data['users'] as $type => $tab) {
foreach ($tab as $key => $usr) {
$data['users'][$type][$key]['name'] = Html::clean(getUserName($usr['id']));
}
}
$data['status_name'] = Html::clean(Ticket::getStatus($data['status']));
$data['urgency_name'] = Ticket::getUrgencyName($data['urgency']);
$data['impact_name'] = Ticket::getImpactName($data['impact']);
$data['priority_name'] = Ticket::getPriorityName($data['priority']);
$data['users_name_recipient'] = Html::clean(getUserName($data['users_id_recipient']));
$data['entities_name'] = Html::clean(Dropdown::getDropdownName('glpi_entities', $data['entities_id']));
$data['suppliers_name_assign'] = Html::clean(Dropdown::getDropdownName('glpi_suppliers', $data['suppliers_id_assign']));
$data['ticketcategories_name'] = Html::clean(Dropdown::getDropdownName('glpi_itilcategories', $data['itilcategories_id']));
$data['requesttypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $data['requesttypes_id']));
$data['solutiontypes_name'] = Html::clean(Dropdown::getDropdownName('glpi_solutiontypes', $data['solutiontypes_id']));
$data['slas_name'] = Html::clean(Dropdown::getDropdownName('glpi_slas', $data['slas_id']));
$data['slalevels_name'] = Html::clean(Dropdown::getDropdownName('glpi_slalevels', $data['slalevels_id']));
}
$resp[] = $data;
}
}
return $resp;
}
/**
* Is the current user have right to create the current followup ?
*
* @return boolean
**/
function canCreateItem()
{
$ticket = new Ticket();
if (!$ticket->can($this->getField('tickets_id'), READ) || in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
return false;
}
return $ticket->canAddFollowups();
}
/**
* Is the current user have right to create the current task ?
*
* @return boolean
**/
function canCreateItem()
{
if (!parent::canReadITILItem()) {
return false;
}
$ticket = new Ticket();
if ($ticket->getFromDB($this->fields['tickets_id']) && !in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
return Session::haveRight(self::$rightname, parent::ADDALLITEM) || $ticket->isUser(CommonITILActor::ASSIGN, Session::getLoginUserID()) || isset($_SESSION["glpigroups"]) && $ticket->haveAGroup(CommonITILActor::ASSIGN, $_SESSION['glpigroups']);
}
return false;
}