function adminSupportTabs_End()
{
$output = "";
$departments = SupportHelper::getDepartments();
$class = "";
foreach ($departments as $dept) {
$class = "";
if (JRequest::getVar('department') == $dept->id) {
$class = "active";
}
$output[] = '<li class="' . $class . '">';
$output[] = '<a href="' . JRoute::_('index.php?option=com_fss&view=admin_support&what=search&searchtype=advanced&showbasic=1&department=' . $dept->id) . '">';
$output[] = $dept->title;
$output[] = ' </a>';
$output[] = '</li> ';
}
return implode("\n", $output);
}
static function prep_custom_rules($form, $field_id, $type, $key, $label)
{
$xml = '<field name="' . $field_id . '" type="fssrules" label=""
translate_label="false" class="inputbox" filter="rules"
component="com_fss" section="" validate="rules" tab_id="' . $label . '">';
switch ($type) {
case 'products':
$items = SupportHelper::getProducts();
break;
case 'departments':
$items = SupportHelper::getDepartments();
break;
case 'categories':
$items = SupportHelper::getCategories();
break;
case 'reports':
$xml .= '<action name="fss.reports" title="VIEW_REPORTS" description="" />';
$xml .= '<action name="fss.reports.all" title="VIEW_ALL_REPORTS" description="" />';
$items = self::getReports();
break;
}
$first = true;
foreach ($items as $item) {
if ($type == "reports" && $first) {
$xml .= '<action name="' . $key . '.' . htmlspecialchars($item->id) . '" title="' . htmlspecialchars($item->title) . '" description="" heading="Reports" />';
$first = false;
} else {
$xml .= '<action name="' . $key . '.' . htmlspecialchars($item->id) . '" title="' . htmlspecialchars($item->title) . '" description="" />';
}
}
$xml .= '</field>';
$field = new JFormFieldRules();
$field = $form->getField("{$field_id}");
$field->setup(simplexml_load_string($xml), $form->getValue($field_id));
return $field;
}
}
?>
<?php
echo FSS_Translate_Helper::TrF('title', $this->ticket->product, $this->ticket->prtr);
?>
</td>
<?php
FSS_Table::ColEnd();
}
?>
<?php
if (count(SupportHelper::getDepartments()) > 0) {
FSS_Table::ColStart("tr_department");
?>
<th><?php
echo JText::_("DEPARTMENT");
?>
</th>
<td>
<?php
if ($this->can_ChangeTicket() && $this->can_Forward()) {
?>
<a class="pull-right padding-left-small" href='<?php
echo FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=reply&type=product&ticketid=' . $this->ticket->id);
?>
'>
<i class="icon-arrow-right fssTip" title="<?php
function loadPDC()
{
$this->products = SupportHelper::getProducts();
$this->departments = SupportHelper::getDepartments();
$this->categories = SupportHelper::getCategories();
$prods = array();
$prods[] = JHTML::_('select.option', '0', JText::_("SELECT_PRODUCT"), 'id', 'title');
$prods = array_merge($prods, $this->products);
$this->products_select = JHTML::_('select.genericlist', $prods, 'prodid', 'class="input-medium" size="1" onchange="document.mainform.submit( );"', 'id', 'title', $this->prodid);
$depts = array();
$depts[] = JHTML::_('select.option', '0', JText::_("SELECT_DEPARTMENT"), 'id', 'title');
$depts = array_merge($depts, $this->departments);
$this->departments_select = JHTML::_('select.genericlist', $depts, 'deptid', 'class="input-medium" size="1" onchange="document.mainform.submit( );"', 'id', 'title', $this->deptid);
$cats = array();
$cats[] = JHTML::_('select.option', '0', JText::_("SELECT_CATEGORY"), 'id', 'title');
$cats = array_merge($cats, $this->categories);
$this->categories_select = JHTML::_('select.genericlist', $cats, 'catid', 'class="input-medium" size="1" onchange="document.mainform.submit( );"', 'id', 'title', $this->catid);
$modes = array();
$modes[] = JHTML::_('select.option', '0', JText::_("VIEW_TICKETS"), 'id', 'title');
$modes[] = JHTML::_('select.option', '1', JText::_("ASSIGN_TICKETS"), 'id', 'title');
$this->mode_select = JHTML::_('select.genericlist', $modes, 'mode', 'class="input-medium" size="1" onchange="document.mainform.submit( );"', 'id', 'title', $this->mode);
$this->statuss = SupportHelper::getStatuss();
FSS_Translate_Helper::Tr($this->statuss);
$this->status_select = JHTML::_('select.genericlist', $this->statuss, 'status', 'class="input-medium hide" size="1" onchange="document.mainform.submit( );" id="cur_status"', 'id', 'title', $this->status);
$this->status_obj = FSS_Ticket_Helper::GetStatusByID($this->status);
FSS_Translate_Helper::TrSingle($this->status_obj);
}
static function getDepartment($ticket)
{
$depts = SupportHelper::getDepartments(false);
if (array_key_exists($ticket->ticket_dept_id, $depts)) {
return $depts[$ticket->ticket_dept_id];
}
return null;
}
static function getAdminWhere()
{
$user = self::getUser();
if (!FSS_Permission::auth("fss.handler", "com_fss.support_admin")) {
return "0";
}
// can always view own tickets
$where = " (t.admin_id = {$user->id} OR ";
$where .= " t.id IN (SELECT ticket_id FROM #__fss_ticket_cc WHERE user_id = {$user->id} AND isadmin = 1) OR ";
$where .= " (";
// now need to filter by handler. we have several and sections here
$inner = array();
// users
$can_see_unassigned = FSS_Permission::auth("fss.handler.seeunassigned", "com_fss.support_admin");
$can_see_others = FSS_Permission::auth("fss.handler.seeothers", "com_fss.support_admin");
if (!$can_see_unassigned && !$can_see_others) {
$inner[] = "0";
} elseif (!$can_see_unassigned && $can_see_others) {
// only others, not unassigned
$inner[] = "t.admin_id > 0";
} elseif ($can_see_unassigned && !$can_see_others) {
$inner[] = "t.admin_id = 0";
}
// products
if (!FSS_Permission::auth("fss.handler.view.products", "com_fss.support_admin")) {
$prod_ids = array();
$prod_ids[0] = "0";
$products = SupportHelper::getProducts();
foreach ($products as $product) {
if (FSS_Permission::auth("fss.handler.view.product." . $product->id, "com_fss.support_admin")) {
$prod_ids[$product->id] = $product->id;
}
}
$inner[] = " t.prod_id IN (" . implode(", ", $prod_ids) . ")";
}
// departments
if (!FSS_Permission::auth("fss.handler.view.departments", "com_fss.support_admin")) {
$dept_ids = array();
$dept_ids[0] = "0";
$depts = SupportHelper::getDepartments();
foreach ($depts as $dept) {
if (FSS_Permission::auth("fss.handler.view.department." . $dept->id, "com_fss.support_admin")) {
$dept_ids[$dept->id] = $dept->id;
}
}
$inner[] = " t.ticket_dept_id IN (" . implode(", ", $dept_ids) . ")";
}
// categories
if (!FSS_Permission::auth("fss.handler.view.categories", "com_fss.support_admin")) {
$cat_ids = array();
$cat_ids[0] = "0";
$cats = SupportHelper::getCategories();
foreach ($cats as $cat) {
if (FSS_Permission::auth("fss.handler.view.category." . $cat->id, "com_fss.support_admin")) {
$cat_ids[$cat->id] = $cat->id;
}
}
$inner[] = " t.ticket_cat_id IN (" . implode(", ", $cat_ids) . ")";
}
if (count($inner) == 0) {
$inner[] = "1";
}
$where .= implode(" AND ", $inner);
$where .= " ))";
return $where;
}
function displayTicketList()
{
$this->getDBTime();
// load in data for search forms
$this->handlers = SupportUsers::getHandlers(false, false);
$this->products = SupportHelper::getProducts();
$this->statuss = SupportHelper::getStatuss();
$this->departments = SupportHelper::getDepartments();
$this->categories = SupportHelper::getCategories();
$this->priorities = SupportHelper::getPriorities();
$this->ticketgroups = SupportHelper::getTicketGroups();
$this->taglist = SupportHelper::getTags();
// load extra data for the list of tickets we have
$this->ticket_list->loadTags();
$this->ticket_list->loadAttachments();
$this->ticket_list->loadGroups();
$this->ticket_list->loadLockedUsers();
$this->ticket_list->loadCustomFields();
if (FSS_Settings::get('support_show_msg_counts')) {
$this->ticket_list->loadMessageCounts();
}
// load in custom fields
$this->customfields = FSSCF::GetAllCustomFields(true);
// set the list of tickets to this->tickets
$this->tickets = $this->ticket_list->tickets;
$session = JFactory::getSession();
$preview = FSS_Input::getInt('preview');
if ($preview == -1) {
$preview = "";
$session->clear('preview');
}
if ($preview == 1 || $session->Get('preview') == 1) {
$this->enablePreview();
}
if ($this->refresh == 2) {
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'admin_support' . DS . 'snippet' . DS . '_ticket_list.php');
return;
} elseif ($this->refresh) {
ob_start();
include $this->snippet(JPATH_SITE . DS . 'components' . DS . 'com_fss' . DS . 'views' . DS . 'admin_support' . DS . 'snippet' . DS . '_ticket_list.php');
$contents = ob_get_clean();
$output = array();
$output['count'] = $this->count;
$output['tickets'] = $contents;
header("Content-Type: application/json");
echo json_encode($output);
return;
}
return $this->_display();
}
<label class="control-label"><?php
echo JText::_("NEW_PRODUCT");
?>
</label>
<div class="controls">
<?php
echo JHTML::_('select.genericlist', $products, 'new_product_id', 'class="inputbox" size="1" ', 'id', 'title', $this->ticket->prod_id);
?>
</div>
</div>
<?php
}
?>
<?php
$departments = SupportHelper::getDepartments();
?>
<?php
if (count($departments) > 0) {
?>
<div class="control-group">
<label class="control-label"><?php
echo JText::_("NEW_DEPARTMENT");
?>
</label>
<div class="controls">
<?php
echo JHTML::_('select.genericlist', $departments, 'new_department_id', 'class="inputbox" size="1" ', 'id', 'title', $this->ticket->ticket_dept_id);
?>
</div>
