/** * Clone of Ticket::showForm() * Change '$this' by '$ticket', 'self' by 'Ticket' and 'parent' by 'Ticket' */ static function getCentral($ID = 0, $options = array()) { global $CFG_GLPI; // * Added by plugin survey ticket $ticket = new Ticket(); // * End of adding $default_values = Ticket::getDefaultValues(); // Get default values from posted values on reload form if (!isset($options['template_preview'])) { if (isset($_POST)) { $values = $_POST; } } // Restore saved value or override with page parameter $saved = $ticket->restoreInput(); foreach ($default_values as $name => $value) { if (!isset($values[$name])) { if (isset($saved[$name])) { $values[$name] = $saved[$name]; } else { $values[$name] = $value; } } } // Default check if ($ID > 0) { $ticket->check($ID, 'r'); } else { // Create item $ticket->check(-1, 'w', $values); } if (!$ID) { $ticket->userentities = array(); if ($values["_users_id_requester"]) { //Get all the user's entities $all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true); //For each user's entity, check if the technician which creates the ticket have access to it foreach ($all_entities as $tmp => $ID_entity) { if (Session::haveAccessToEntity($ID_entity)) { $ticket->userentities[] = $ID_entity; } } } $ticket->countentitiesforuser = count($ticket->userentities); if ($ticket->countentitiesforuser > 0 && !in_array($ticket->fields["entities_id"], $ticket->userentities)) { // If entity is not in the list of user's entities, // then use as default value the first value of the user's entites list $ticket->fields["entities_id"] = $ticket->userentities[0]; // Pass to values $values['entities_id'] = $ticket->userentities[0]; } } if ($values['type'] <= 0) { $values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE); } if (!isset($options['template_preview'])) { $options['template_preview'] = 0; } // Load ticket template if available : $tt = $ticket->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']); // Predefined fields from template : reset them if (isset($values['_predefined_fields'])) { $values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']); } else { $values['_predefined_fields'] = array(); } // Store predefined fields to be able not to take into account on change template // Only manage predefined values on ticket creation $predefined_fields = array(); if (!$ID) { if (isset($tt->predefined) && count($tt->predefined)) { foreach ($tt->predefined as $predeffield => $predefvalue) { if (isset($default_values[$predeffield])) { // Is always default value : not set // Set if already predefined field // Set if ticket template change if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) { // Load template data $values[$predeffield] = $predefvalue; $ticket->fields[$predeffield] = $predefvalue; $predefined_fields[$predeffield] = $predefvalue; } } } } else { // No template load : reset predefined values if (count($values['_predefined_fields'])) { foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) { if ($values[$predeffield] == $predefvalue) { $values[$predeffield] = $default_values[$predeffield]; } } } } } // Put ticket template on $values for actors $values['_tickettemplate'] = $tt; $canupdate = Session::haveRight('update_ticket', '1'); $canpriority = Session::haveRight('update_priority', '1'); $canstatus = $canupdate; if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) { $canupdate = false; } $showuserlink = 0; if (Session::haveRight('user', 'r')) { $showuserlink = 1; } if (!$options['template_preview']) { $ticket->showTabs($options); } else { // Add all values to fields of tickets for template preview foreach ($values as $key => $val) { if (!isset($ticket->fields[$key])) { $ticket->fields[$key] = $val; } } } // In percent $colsize1 = '13'; $colsize2 = '29'; $colsize3 = '13'; $colsize4 = '45'; $canupdate_descr = $canupdate || $ticket->fields['status'] == Ticket::INCOMING && $ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $ticket->numberOfFollowups() == 0 && $ticket->numberOfTasks() == 0; if (!$options['template_preview']) { echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>"; } echo "<div class='spaced' id='tabsbody'>"; echo "<table class='tab_cadre_fixe' id='mainformtable'>"; // Optional line $ismultientities = Session::isMultiEntitiesMode(); echo "<tr class='headerRow'>"; echo "<th colspan='4'>"; if ($ID) { $text = sprintf(__('%1$s - %2$s'), $ticket->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID)); if ($ismultientities) { $text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $ticket->fields['entities_id'])); } echo $text; } else { if ($ismultientities) { printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $ticket->fields['entities_id'])); } else { _e('New ticket'); } } echo "</th></tr>"; echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>"; echo $tt->getBeginHiddenFieldText('date'); if (!$ID) { printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date')); } else { _e('Opening date'); } echo $tt->getEndHiddenFieldText('date'); echo "</th>"; echo "<td width='{$colsize2}%'>"; echo $tt->getBeginHiddenFieldValue('date'); $date = $ticket->fields["date"]; if ($canupdate) { Html::showDateTimeFormItem("date", $date, 1, false); } else { echo Html::convDateTime($date); } echo $tt->getEndHiddenFieldValue('date', $ticket); echo "</td>"; // SLA echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date'); if (!$ID) { printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date')); } else { _e('Due date'); } echo $tt->getEndHiddenFieldText('due_date'); echo "</th>"; echo "<td width='{$colsize4}%' class='nopadding'>"; if ($ID) { if ($ticket->fields["slas_id"] > 0) { echo "<table width='100%'><tr><td class='nopadding'>"; echo Html::convDateTime($ticket->fields["due_date"]); echo "</td><td class='b'>" . __('SLA') . "</td>"; echo "<td class='nopadding'>"; echo Dropdown::getDropdownName("glpi_slas", $ticket->fields["slas_id"]); $commentsla = ""; $slalevel = new SlaLevel(); if ($slalevel->getFromDB($ticket->fields['slalevels_id'])) { $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>'; } $nextaction = new SlaLevel_Ticket(); if ($nextaction->getFromDBForTicket($ticket->fields["id"])) { $commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>'; if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) { $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>'; } } $slaoptions = array(); if (Session::haveRight('config', 'r')) { $slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $ticket->fields["slas_id"]; } Html::showToolTip($commentsla, $slaoptions); if ($canupdate) { echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>"; } echo "</td>"; echo "</tr></table>"; } else { echo "<table><tr><td class='nopadding'>"; echo $tt->getBeginHiddenFieldValue('due_date'); Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, true, $canupdate); echo $tt->getEndHiddenFieldValue('due_date', $ticket); echo "</td>"; if ($canupdate) { echo "<td>"; echo $tt->getBeginHiddenFieldText('slas_id'); echo "<span id='sla_action'>"; echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>'; echo "</span>"; echo "<span id='sla_choice' style='display:none'>"; echo "<span class='b'>" . __('SLA') . "</span> "; Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"])); echo "</span>"; echo $tt->getEndHiddenFieldText('slas_id'); echo "</td>"; } echo "</tr></table>"; } } else { // New Ticket echo "<table><tr><td class='nopadding'>"; if ($ticket->fields["due_date"] == 'NULL') { $ticket->fields["due_date"] = ''; } echo $tt->getBeginHiddenFieldValue('due_date'); Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, false, $canupdate); echo $tt->getEndHiddenFieldValue('due_date', $ticket); echo "</td>"; if ($canupdate) { echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id'); printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id')); echo $tt->getEndHiddenFieldText('slas_id') . "</td>"; echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id'); Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"])); echo $tt->getEndHiddenFieldValue('slas_id', $ticket); echo "</td>"; } echo "</tr></table>"; } echo "</td></tr>"; if ($ID) { echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . __('By') . "</th>"; echo "<td width='{$colsize2}%'>"; if ($canupdate) { User::dropdown(array('name' => 'users_id_recipient', 'value' => $ticket->fields["users_id_recipient"], 'entity' => $ticket->fields["entities_id"], 'right' => 'all')); } else { echo getUserName($ticket->fields["users_id_recipient"], $showuserlink); } echo "</td>"; echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>"; echo "<td width='{$colsize4}%'>"; if ($ticket->fields['users_id_lastupdater'] > 0) { //TRANS: %1$s is the update date, %2$s is the last updater name printf(__('%1$s by %2$s'), Html::convDateTime($ticket->fields["date_mod"]), getUserName($ticket->fields["users_id_lastupdater"], $showuserlink)); } echo "</td>"; echo "</tr>"; } if ($ID && (in_array($ticket->fields["status"], $ticket->getSolvedStatusArray()) || in_array($ticket->fields["status"], $ticket->getClosedStatusArray()))) { echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>"; echo "<td width='{$colsize2}%'>"; Html::showDateTimeFormItem("solvedate", $ticket->fields["solvedate"], 1, false, $canupdate); echo "</td>"; if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) { echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>"; echo "<td width='{$colsize4}%'>"; Html::showDateTimeFormItem("closedate", $ticket->fields["closedate"], 1, false, $canupdate); echo "</td>"; } else { echo "<td colspan='2'> </td>"; } echo "</tr>"; } if ($ID) { echo "</table>"; echo "<table class='tab_cadre_fixe' id='mainformtable2'>"; } echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>"; echo "<td width='{$colsize2}%'>"; // Permit to set type when creating ticket without update right if ($canupdate || !$ID) { $opt = array('value' => $ticket->fields["type"]); /// Auto submit to load template if (!$ID) { $opt['on_change'] = 'submit()'; } $rand = Ticket::dropdownType('type', $opt); if ($ID) { $params = array('type' => '__VALUE__', 'entity_restrict' => $ticket->fields['entities_id'], 'value' => $ticket->fields['itilcategories_id'], 'currenttype' => $ticket->fields['type']); Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params); } } else { echo Ticket::getTicketTypeName($ticket->fields["type"]); } echo "</td>"; echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>"; echo "<td width='{$colsize4}%'>"; // Permit to set category when creating ticket without update right if ($canupdate || !$ID || $canupdate_descr) { $opt = array('value' => $ticket->fields["itilcategories_id"], 'entity' => $ticket->fields["entities_id"]); if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") { $opt['condition'] = "`is_helpdeskvisible`='1' AND "; } else { $opt['condition'] = ''; } /// Auto submit to load template if (!$ID) { $opt['on_change'] = 'submit()'; } /// if category mandatory, no empty choice /// no empty choice is default value set on ticket creation, else yes if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $ticket->fields["itilcategories_id"] > 0) { $opt['display_emptychoice'] = false; } switch ($ticket->fields["type"]) { case Ticket::INCIDENT_TYPE: $opt['condition'] .= "`is_incident`='1'"; break; case Ticket::DEMAND_TYPE: $opt['condition'] .= "`is_request`='1'"; break; default: break; } echo "<span id='show_category_by_type'>"; ITILCategory::dropdown($opt); echo "</span>"; } else { echo Dropdown::getDropdownName("glpi_itilcategories", $ticket->fields["itilcategories_id"]); } echo "</td>"; echo "</tr>"; if (!$ID) { echo "</table>"; $ticket->showActorsPartForm($ID, $values); echo "<table class='tab_cadre_fixe' id='mainformtable3'>"; } echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status'); printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status')); echo $tt->getEndHiddenFieldText('status') . "</th>"; echo "<td width='{$colsize2}%'>"; echo $tt->getBeginHiddenFieldValue('status'); if ($canstatus) { Ticket::dropdownStatus(array('value' => $ticket->fields["status"], 'showtype' => 'allowed')); } else { echo Ticket::getStatus($ticket->fields["status"]); } echo $tt->getEndHiddenFieldValue('status', $ticket); echo "</td>"; echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id'); printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id')); echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>"; echo "<td width='{$colsize4}%'>"; echo $tt->getBeginHiddenFieldValue('requesttypes_id'); if ($canupdate) { RequestType::dropdown(array('value' => $ticket->fields["requesttypes_id"])); } else { echo Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields["requesttypes_id"]); } echo $tt->getEndHiddenFieldValue('requesttypes_id', $ticket); echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; echo "<th>" . $tt->getBeginHiddenFieldText('urgency'); printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')); echo $tt->getEndHiddenFieldText('urgency') . "</th>"; echo "<td>"; if ($canupdate && $canpriority || !$ID || $canupdate_descr) { // Only change during creation OR when allowed to change priority OR when user is the creator echo $tt->getBeginHiddenFieldValue('urgency'); $idurgency = Ticket::dropdownUrgency(array('value' => $ticket->fields["urgency"])); echo $tt->getEndHiddenFieldValue('urgency', $ticket); } else { $idurgency = "value_urgency" . mt_rand(); echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $ticket->fields["urgency"] . "'>"; echo Ticket::getUrgencyName($ticket->fields["urgency"]); } echo "</td>"; // Display validation state echo "<th>"; if (!$ID) { echo $tt->getBeginHiddenFieldText('_add_validation'); printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation')); echo $tt->getEndHiddenFieldText('_add_validation'); } else { echo $tt->getBeginHiddenFieldText('global_validation'); _e('Approval'); echo $tt->getEndHiddenFieldText('global_validation'); } echo "</th>"; echo "<td>"; if (!$ID) { echo $tt->getBeginHiddenFieldValue('_add_validation'); $validation_right = ''; if ($values['type'] == Ticket::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) { $validation_right = 'validate_incident'; } if ($values['type'] == Ticket::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) { $validation_right = 'validate_request'; } if (!empty($validation_right)) { User::dropdown(array('name' => "_add_validation", 'entity' => $ticket->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation'])); } echo $tt->getEndHiddenFieldValue('_add_validation', $ticket); if ($tt->isPredefinedField('global_validation')) { echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>"; } } else { echo $tt->getBeginHiddenFieldValue('global_validation'); if ($canupdate) { TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $ticket->fields['global_validation'])); } else { echo TicketValidation::getStatus($ticket->fields['global_validation']); } echo $tt->getEndHiddenFieldValue('global_validation', $ticket); } echo "</td></tr>"; echo "<tr class='tab_bg_1'>"; echo "<th>" . $tt->getBeginHiddenFieldText('impact'); printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact')); echo $tt->getEndHiddenFieldText('impact') . "</th>"; echo "<td>"; echo $tt->getBeginHiddenFieldValue('impact'); if ($canupdate) { $idimpact = Ticket::dropdownImpact(array('value' => $ticket->fields["impact"])); } else { $idimpact = "value_impact" . mt_rand(); echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $ticket->fields["impact"] . "'>"; echo Ticket::getImpactName($ticket->fields["impact"]); } echo $tt->getEndHiddenFieldValue('impact', $ticket); echo "</td>"; echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype'); printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype')); if ($ID && $canupdate) { echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>"; } echo $tt->getEndHiddenFieldText('itemtype'); echo "</th>"; echo "<td rowspan='2'>"; echo $tt->getBeginHiddenFieldValue('itemtype'); // Select hardware on creation or if have update right if ($canupdate || !$ID || $canupdate_descr) { if ($ID) { if ($ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype'])) && $ticket->fields["items_id"]) { if ($item->can($ticket->fields["items_id"], 'r')) { printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true))); } else { printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID()); } } } $dev_user_id = 0; $dev_itemtype = $ticket->fields["itemtype"]; $dev_items_id = $ticket->fields["items_id"]; if (!$ID) { $dev_user_id = $values['_users_id_requester']; $dev_itemtype = $values["itemtype"]; $dev_items_id = $values["items_id"]; } else { if (isset($ticket->users[CommonITILActor::REQUESTER]) && count($ticket->users[CommonITILActor::REQUESTER]) == 1) { foreach ($ticket->users[CommonITILActor::REQUESTER] as $user_id_single) { $dev_user_id = $user_id_single['users_id']; } } } if ($ID) { echo "<div id='tickethardwareselection{$ID}' style='display:none'>"; } if ($dev_user_id > 0) { Ticket::dropdownMyDevices($dev_user_id, $ticket->fields["entities_id"], $dev_itemtype, $dev_items_id); } Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $ticket->fields["entities_id"]); if ($ID) { echo "</div>"; } echo "<span id='item_ticket_selection_information'></span>"; } else { if ($ID && $ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype']))) { $item->getFromDB($ticket->fields['items_id']); printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID()); } else { _e('General'); } } echo $tt->getEndHiddenFieldValue('itemtype', $ticket); echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>"; echo "<td>"; $idajax = 'change_priority_' . mt_rand(); if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) { $idpriority = Ticket::dropdownPriority(array('value' => $ticket->fields["priority"], 'withmajor' => true)); echo " <span id='{$idajax}' style='display:none'></span>"; } else { $idpriority = 0; echo "<span id='{$idajax}'>" . Ticket::getPriorityName($ticket->fields["priority"]) . "</span>"; } if ($canupdate || $canupdate_descr) { $params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority); Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params); } echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; // Need comment right to add a followup with the actiontime if (!$ID && Session::haveRight("global_add_followups", "1")) { echo "<th>" . $tt->getBeginHiddenFieldText('actiontime'); printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime')); echo $tt->getEndHiddenFieldText('actiontime') . "</th>"; echo "<td>"; echo $tt->getBeginHiddenFieldValue('actiontime'); Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true)); echo $tt->getEndHiddenFieldValue('actiontime', $ticket); echo "</td>"; } else { echo "<th></th><td></td>"; } echo "<th>" . $tt->getBeginHiddenFieldText('locations_id'); printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id')); echo $tt->getEndHiddenFieldText('locations_id') . "</th>"; echo "<td>"; echo $tt->getBeginHiddenFieldValue('locations_id'); if ($canupdate) { Location::dropdown(array('value' => $ticket->fields['locations_id'], 'entity' => $ticket->fields['entities_id'])); } else { echo Dropdown::getDropdownName('glpi_locations', $ticket->fields["locations_id"]); } echo $tt->getEndHiddenFieldValue('locations_id', $ticket); echo "</td></tr>"; echo "</table>"; if ($ID) { $values['canupdate'] = $canupdate; $ticket->showActorsPartForm($ID, $values); } $view_linked_tickets = $ID || $canupdate; echo "<table class='tab_cadre_fixe' id='mainformtable4'>"; echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name'); printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')); echo $tt->getEndHiddenFieldText('name') . "</th>"; echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>"; if (!$ID || $canupdate_descr) { echo $tt->getBeginHiddenFieldValue('name'); $rand = mt_rand(); echo "<script type='text/javascript' >\n"; echo "function showName{$rand}() {\n"; echo "Ext.get('name{$rand}').setDisplayed('none');"; $params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($ticket->fields["name"])); Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params); echo "}"; echo "</script>\n"; echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n"; if (empty($ticket->fields["name"])) { _e('Without title'); } else { echo $ticket->fields["name"]; } echo "</div>\n"; echo "<div id='viewname{$rand}'>\n"; echo "</div>\n"; if (!$ID) { echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>"; } echo $tt->getEndHiddenFieldValue('name', $ticket); } else { if (empty($ticket->fields["name"])) { _e('Without title'); } else { echo $ticket->fields["name"]; } } echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content'); printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')); echo $tt->getEndHiddenFieldText('content') . "</th>"; echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>"; // * Added by plugin surveyticket $psTicketTemplate = new PluginSurveyticketTicketTemplate(); $psSurvey = new PluginSurveyticketSurvey(); $plugin_surveyticket_surveys_id = 0; $a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_central`='1'")); if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) { $psSurvey = new PluginSurveyticketSurvey(); $psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']); if ($psSurvey->fields['is_active'] == 1) { $plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id']; $psSurvey = new PluginSurveyticketSurvey(); $psSurvey->startSurvey($plugin_surveyticket_surveys_id); } } else { // End of adding by plugin if (!$ID || $canupdate_descr) { // Admin =oui on autorise la modification de la description echo $tt->getBeginHiddenFieldValue('content'); $rand = mt_rand(); echo "<script type='text/javascript' >\n"; echo "function showDesc{$rand}() {\n"; echo "Ext.get('desc{$rand}').setDisplayed('none');"; $params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($ticket->fields["content"])); Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params); echo "}"; echo "</script>\n"; echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n"; if (!empty($ticket->fields["content"])) { echo nl2br($ticket->fields["content"]); } else { _e('Empty description'); } echo "</div>\n"; echo "<div id='viewdesc{$rand}'></div>\n"; if (!$ID) { echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>"; } echo $tt->getEndHiddenFieldValue('content', $ticket); } else { echo nl2br($ticket->fields["content"]); } // * Added by plugin surveyticket } // End of adding by plugin echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; // Permit to add doc when creating a ticket if (!$ID) { echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize()); echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">"; echo " "; Ticket::showDocumentAddButton(); echo "</th>"; echo "<td width='{$colsize2}%'>"; echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>"; } else { echo "<th colspan='2'>"; $docnb = Document_Item::countForItem($ticket); echo "<a href=\"" . $ticket->getLinkURL() . "&forcetab=Document_Item\$1\">"; //TRANS: %d is the document number echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb); echo "</a></th>"; } if ($view_linked_tickets) { echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2); $rand_linked_ticket = mt_rand(); if ($canupdate) { echo " "; echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>"; } echo '</th>'; echo "<td width='{$colsize4}%'>"; if ($canupdate) { echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>"; Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : ''); printf(__('%1$s: %2$s'), __('Ticket'), __('ID')); echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n"; echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n"; echo " "; echo "</div>"; if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) { echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>"; } } Ticket_Ticket::displayLinkedTicketsTo($ID); echo "</td>"; } else { echo "<td></td>"; } echo "</tr>"; if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) { echo "<tr class='tab_bg_1'>"; if ($ID) { if (Session::haveRight('delete_ticket', 1)) { echo "<td class='tab_bg_2 center' colspan='2'>"; if ($ticket->fields["is_deleted"] == 1) { echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>"; } else { echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>"; } echo "<td class='tab_bg_2 center' colspan='2'>"; if ($ticket->fields["is_deleted"] == 1) { echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">"; } else { echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>"; } } else { echo "<td class='tab_bg_2 center' colspan='4'>"; echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>"; } echo "<input type='hidden' name='_read_date_mod' value='" . $ticket->getField('date_mod') . "'>"; } else { echo "<td class='tab_bg_2 center' colspan='4'>"; echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>"; if ($tt->isField('id') && $tt->fields['id'] > 0) { echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>"; echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">"; } } } echo "</table>"; echo "<input type='hidden' name='id' value='{$ID}'>"; echo "</div>"; if (!$options['template_preview']) { Html::closeForm(); $ticket->addDivForTabs(); } return true; }
function showForm($ID, $options = array()) { global $DB, $CFG_GLPI; $default_values = self::getDefaultValues(); // Get default values from posted values on reload form // On get because of tabs // we use REQUEST because method differ with layout (lefttab : GET, vsplit: POST) if (!isset($options['template_preview'])) { if (isset($_REQUEST)) { $values = Html::cleanPostForTextArea($_REQUEST); } } // Restore saved value or override with page parameter $saved = $this->restoreInput(); foreach ($default_values as $name => $value) { if (!isset($values[$name])) { if (isset($saved[$name])) { $values[$name] = $saved[$name]; } else { $values[$name] = $value; } } } if (isset($values['content'])) { // Clean new lines to be fix encoding $order = array('\\r', '\\n', "\\"); $replace = array("", "", ""); $values['content'] = str_replace($order, $replace, $values['content']); } if (isset($values['name'])) { $values['name'] = str_replace("\\", "", $values['name']); } if (!$ID) { // Override defaut values from projecttask if needed if (isset($options['_projecttasks_id'])) { $pt = new ProjectTask(); if ($pt->getFromDB($options['_projecttasks_id'])) { $values['name'] = $pt->getField('name'); $values['content'] = $pt->getField('name'); } } } // Check category / type validity if ($values['itilcategories_id']) { $cat = new ITILCategory(); if ($cat->getFromDB($values['itilcategories_id'])) { switch ($values['type']) { case self::INCIDENT_TYPE: if (!$cat->getField('is_incident')) { $values['itilcategories_id'] = 0; } break; case self::DEMAND_TYPE: if (!$cat->getField('is_request')) { $values['itilcategories_id'] = 0; } break; default: break; } } } // Default check if ($ID > 0) { $this->check($ID, READ); } else { // Create item $this->check(-1, CREATE, $values); } if (!$ID) { $this->userentities = array(); if ($values["_users_id_requester"]) { //Get all the user's entities $all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true); //For each user's entity, check if the technician which creates the ticket have access to it foreach ($all_entities as $tmp => $ID_entity) { if (Session::haveAccessToEntity($ID_entity)) { $this->userentities[] = $ID_entity; } } } $this->countentitiesforuser = count($this->userentities); if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) { // If entity is not in the list of user's entities, // then use as default value the first value of the user's entites list $this->fields["entities_id"] = $this->userentities[0]; // Pass to values $values['entities_id'] = $this->userentities[0]; } } if ($values['type'] <= 0) { $values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE); } if (!isset($options['template_preview'])) { $options['template_preview'] = 0; } // Load ticket template if available : if ($ID) { $tt = $this->getTicketTemplateToUse($options['template_preview'], $this->fields['type'], $this->fields['itilcategories_id'], $this->fields['entities_id']); } else { $tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']); } // Predefined fields from template : reset them if (isset($values['_predefined_fields'])) { $values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']); } else { $values['_predefined_fields'] = array(); } // Store predefined fields to be able not to take into account on change template // Only manage predefined values on ticket creation $predefined_fields = array(); if (!$ID) { if (isset($tt->predefined) && count($tt->predefined)) { foreach ($tt->predefined as $predeffield => $predefvalue) { if (isset($default_values[$predeffield])) { // Is always default value : not set // Set if already predefined field // Set if ticket template change if (count($values['_predefined_fields']) == 0 && $values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID() || $predeffield == 'requesttypes_id' && empty($saved)) { // Load template data $values[$predeffield] = $predefvalue; $this->fields[$predeffield] = $predefvalue; $predefined_fields[$predeffield] = $predefvalue; } } } // All predefined override : add option to say predifined exists if (count($predefined_fields) == 0) { $predefined_fields['_all_predefined_override'] = 1; } } else { // No template load : reset predefined values if (count($values['_predefined_fields'])) { foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) { if ($values[$predeffield] == $predefvalue) { $values[$predeffield] = $default_values[$predeffield]; } } } } } // Put ticket template on $values for actors $values['_tickettemplate'] = $tt; $canupdate = Session::haveRight(self::$rightname, UPDATE); $canpriority = Session::haveRight(self::$rightname, self::CHANGEPRIORITY); $canstatus = $canupdate; if ($ID && in_array($this->fields['status'], $this->getClosedStatusArray())) { $canupdate = false; // No update for actors $values['_noupdate'] = true; } $showuserlink = 0; if (Session::haveRight('user', READ)) { $showuserlink = 1; } if ($options['template_preview']) { // Add all values to fields of tickets for template preview foreach ($values as $key => $val) { if (!isset($this->fields[$key])) { $this->fields[$key] = $val; } } } // In percent $colsize1 = '13'; $colsize2 = '29'; $colsize3 = '13'; $colsize4 = '45'; $canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0; if (!$options['template_preview']) { echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>"; if (isset($options['_projecttasks_id'])) { echo "<input type='hidden' name='_projecttasks_id' value='" . $options['_projecttasks_id'] . "'>"; } } echo "<div class='spaced' id='tabsbody'>"; echo "<table class='tab_cadre_fixe' id='mainformtable'>"; // Optional line $ismultientities = Session::isMultiEntitiesMode(); echo "<tr class='headerRow responsive_hidden'>"; echo "<th colspan='4'>"; if ($ID) { $text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID)); if ($ismultientities) { $text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id'])); } echo $text; } else { if ($ismultientities) { printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id'])); } else { _e('New ticket'); } } echo "</th></tr>"; echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>"; echo $tt->getBeginHiddenFieldText('date'); if (!$ID) { printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date')); } else { _e('Opening date'); } echo $tt->getEndHiddenFieldText('date'); echo "</th>"; echo "<td width='{$colsize2}%'>"; echo $tt->getBeginHiddenFieldValue('date'); $date = $this->fields["date"]; if ($canupdate) { Html::showDateTimeField("date", array('value' => $date, 'timestep' => 1, 'maybeempty' => false)); } else { echo Html::convDateTime($date); } echo $tt->getEndHiddenFieldValue('date', $this); echo "</td>"; // SLA echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date'); if (!$ID) { printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date')); } else { _e('Due date'); } echo $tt->getEndHiddenFieldText('due_date'); echo "</th>"; echo "<td width='{$colsize4}%' class='nopadding'>"; if ($ID) { if ($this->fields["slas_id"] > 0) { echo "<table width='100%'><tr><td class='nopadding'>"; echo Html::convDateTime($this->fields["due_date"]); echo "</td><td class='b'>" . __('SLA') . "</td>"; echo "<td class='nopadding'>"; echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]); $commentsla = ""; $slalevel = new SlaLevel(); if ($slalevel->getFromDB($this->fields['slalevels_id'])) { $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>'; } $nextaction = new SlaLevel_Ticket(); if ($nextaction->getFromDBForTicket($this->fields["id"])) { $commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span><br>'; if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) { $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>'; } } $slaoptions = array(); if (Session::haveRight('sla', READ)) { $slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"]; } Html::showToolTip($commentsla, $slaoptions); if ($canupdate) { echo " "; $fields = array('sla_delete' => 'sla_delete', 'id' => $this->getID(), '_glpi_csrf_token' => Session::getNewCSRFToken(), '_glpi_simple_form' => 1); $JS = " function delete_due_date(){\n if (confirm('" . addslashes(__('Delete due date too?')) . "')) {\n submitGetLink('" . $this->getFormURL() . "',\n " . json_encode(array_merge($fields, array('delete_due_date' => 1))) . ");\n } else {\n submitGetLink('" . $this->getFormURL() . "',\n " . json_encode(array_merge($fields, array('delete_due_date' => 0))) . ");\n }\n }"; echo Html::scriptBlock($JS); echo "<a class='vsubmit' onclick='delete_due_date();'>" . _x('button', 'Delete permanently') . "</a>"; } echo "</td>"; echo "</tr></table>"; } else { echo "<table width='100%'><tr><td class='nopadding'>"; echo $tt->getBeginHiddenFieldValue('due_date'); if ($canupdate) { Html::showDateTimeField("due_date", array('value' => $this->fields["due_date"], 'timestep' => 1, 'maybeempty' => true)); } else { echo Html::convDateTime($this->fields["due_date"]); } echo $tt->getEndHiddenFieldValue('due_date', $this); echo "</td>"; if ($canupdate) { echo "<td>"; echo $tt->getBeginHiddenFieldText('slas_id'); echo "<span id='sla_action'>"; echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>'; echo "</span>"; echo "<div id='sla_choice' style='display:none'>"; echo "<span class='b'>" . __('SLA') . "</span> "; Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"])); echo "</div>"; echo $tt->getEndHiddenFieldText('slas_id'); echo "</td>"; } echo "</tr></table>"; } } else { // New Ticket echo "<table width='100%'><tr><td width='40%' class='nopadding'>"; if ($this->fields["due_date"] == 'NULL') { $this->fields["due_date"] = ''; } echo $tt->getBeginHiddenFieldValue('due_date'); Html::showDateTimeField("due_date", array('value' => $this->fields["due_date"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate)); echo $tt->getEndHiddenFieldValue('due_date', $this); echo "</td>"; if ($canupdate) { echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id'); printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id')); echo $tt->getEndHiddenFieldText('slas_id') . "</td>"; echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id'); Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"])); echo $tt->getEndHiddenFieldValue('slas_id', $this); echo "</td>"; } echo "</tr></table>"; } echo "</td></tr>"; if ($ID) { echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . __('By') . "</th>"; echo "<td width='{$colsize2}%'>"; if ($canupdate) { User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all')); } else { echo getUserName($this->fields["users_id_recipient"], $showuserlink); } echo "</td>"; echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>"; echo "<td width='{$colsize4}%'>"; if ($this->fields['users_id_lastupdater'] > 0) { //TRANS: %1$s is the update date, %2$s is the last updater name printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink)); } echo "</td>"; echo "</tr>"; } if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) { echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>"; echo "<td width='{$colsize2}%'>"; Html::showDateTimeField("solvedate", array('value' => $this->fields["solvedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate)); echo "</td>"; if (in_array($this->fields["status"], $this->getClosedStatusArray())) { echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>"; echo "<td width='{$colsize4}%'>"; Html::showDateTimeField("closedate", array('value' => $this->fields["closedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate)); echo "</td>"; } else { echo "<td colspan='2'> </td>"; } echo "</tr>"; } if ($ID) { echo "</table>"; echo "<table class='tab_cadre_fixe' id='mainformtable2'>"; } echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>"; echo "<td width='{$colsize2}%'>"; // Permit to set type when creating ticket without update right if ($canupdate || !$ID) { $opt = array('value' => $this->fields["type"]); /// Auto submit to load template if (!$ID) { $opt['on_change'] = 'this.form.submit()'; } $rand = self::dropdownType('type', $opt); if ($ID) { $params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']); Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params); } } else { echo self::getTicketTypeName($this->fields["type"]); } echo "</td>"; echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>"; echo "<td width='{$colsize4}%'>"; // Permit to set category when creating ticket without update right if ($canupdate || !$ID || $canupdate_descr) { $opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]); if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") { $opt['condition'] = "`is_helpdeskvisible`='1' AND "; } else { $opt['condition'] = ''; } /// Auto submit to load template if (!$ID) { $opt['on_change'] = 'this.form.submit()'; } /// if category mandatory, no empty choice /// no empty choice is default value set on ticket creation, else yes if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) { $opt['display_emptychoice'] = false; } switch ($this->fields["type"]) { case self::INCIDENT_TYPE: $opt['condition'] .= "`is_incident`='1'"; break; case self::DEMAND_TYPE: $opt['condition'] .= "`is_request`='1'"; break; default: break; } echo "<span id='show_category_by_type'>"; ITILCategory::dropdown($opt); echo "</span>"; } else { echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]); } echo "</td>"; echo "</tr>"; if (!$ID) { echo "</table>"; $this->showActorsPartForm($ID, $values); echo "<table class='tab_cadre_fixe' id='mainformtable3'>"; } echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status'); printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status')); echo $tt->getEndHiddenFieldText('status') . "</th>"; echo "<td width='{$colsize2}%'>"; echo $tt->getBeginHiddenFieldValue('status'); if ($canstatus) { self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed')); TicketValidation::alertValidation($this, 'status'); } else { echo self::getStatus($this->fields["status"]); if (in_array($this->fields["status"], $this->getClosedStatusArray()) && $this->isAllowedStatus($this->fields['status'], Ticket::INCOMING)) { echo " <a class='vsubmit' href='" . $this->getLinkURL() . "&forcetab=TicketFollowup\$1&_openfollowup=1'>" . __('Reopen') . "</a>"; } } echo $tt->getEndHiddenFieldValue('status', $this); echo "</td>"; echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id'); printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id')); echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>"; echo "<td width='{$colsize4}%'>"; echo $tt->getBeginHiddenFieldValue('requesttypes_id'); if ($canupdate) { RequestType::dropdown(array('value' => $this->fields["requesttypes_id"])); } else { echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]); } echo $tt->getEndHiddenFieldValue('requesttypes_id', $this); echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; echo "<th>" . $tt->getBeginHiddenFieldText('urgency'); printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')); echo $tt->getEndHiddenFieldText('urgency') . "</th>"; echo "<td>"; if ($canupdate && $canpriority || !$ID || $canupdate_descr) { // Only change during creation OR when allowed to change priority OR when user is the creator echo $tt->getBeginHiddenFieldValue('urgency'); $idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"])); echo $tt->getEndHiddenFieldValue('urgency', $this); } else { $idurgency = "value_urgency" . mt_rand(); echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>"; echo $tt->getBeginHiddenFieldValue('urgency'); echo parent::getUrgencyName($this->fields["urgency"]); echo $tt->getEndHiddenFieldValue('urgency', $this); } echo "</td>"; // Display validation state echo "<th>"; if (!$ID) { echo $tt->getBeginHiddenFieldText('_add_validation'); printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation')); echo $tt->getEndHiddenFieldText('_add_validation'); } else { echo $tt->getBeginHiddenFieldText('global_validation'); _e('Approval'); echo $tt->getEndHiddenFieldText('global_validation'); } echo "</th>"; echo "<td>"; if (!$ID) { echo $tt->getBeginHiddenFieldValue('_add_validation'); $validation_right = ''; if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT)) { $validation_right = 'validate_incident'; } if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) { $validation_right = 'validate_request'; } if (!empty($validation_right)) { echo "<input type='hidden' name='_add_validation' value='" . $values['_add_validation'] . "'>"; $params = array('name' => "users_id_validate", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'users_id_validate' => $values['users_id_validate']); TicketValidation::dropdownValidator($params); } echo $tt->getEndHiddenFieldValue('_add_validation', $this); if ($tt->isPredefinedField('global_validation')) { echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>"; } } else { echo $tt->getBeginHiddenFieldValue('global_validation'); if (Session::haveRightsOr('ticketvalidation', TicketValidation::getCreateRights())) { TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation'])); } else { echo TicketValidation::getStatus($this->fields['global_validation']); } echo $tt->getEndHiddenFieldValue('global_validation', $this); } echo "</td></tr>"; echo "<tr class='tab_bg_1'>"; echo "<th>" . $tt->getBeginHiddenFieldText('impact'); printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact')); echo $tt->getEndHiddenFieldText('impact') . "</th>"; echo "<td>"; echo $tt->getBeginHiddenFieldValue('impact'); if ($canupdate) { $idimpact = self::dropdownImpact(array('value' => $this->fields["impact"])); } else { $idimpact = "value_impact" . mt_rand(); echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>"; echo parent::getImpactName($this->fields["impact"]); } echo $tt->getEndHiddenFieldValue('impact', $this); echo "</td>"; echo "<th>" . $tt->getBeginHiddenFieldText('locations_id'); printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id')); echo $tt->getEndHiddenFieldText('locations_id') . "</th>"; echo "<td>"; echo $tt->getBeginHiddenFieldValue('locations_id'); if ($canupdate || !$ID) { Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id'])); } else { echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]); } echo $tt->getEndHiddenFieldValue('locations_id', $this); echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; echo "<th>" . $tt->getBeginHiddenFieldText('priority'); printf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')); echo $tt->getEndHiddenFieldText('priority') . "</th>"; echo "<td>"; $idajax = 'change_priority_' . mt_rand(); if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) { $idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true)); $idpriority = 'dropdown_priority' . $idpriority; echo " <span id='{$idajax}' style='display:none'></span>"; } else { $idpriority = 0; echo $tt->getBeginHiddenFieldValue('priority'); echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>"; echo $tt->getEndHiddenFieldValue('priority', $this); } if ($canupdate || $canupdate_descr) { $params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority); Ajax::updateItemOnSelectEvent(array('dropdown_urgency' . $idurgency, 'dropdown_impact' . $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params); } echo "</td>"; echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype'); printf(__('%1$s%2$s'), _n('Associated element', 'Associated elements', Session::getPluralNumber()), $tt->getMandatoryMark('itemtype')); if ($ID && $canupdate) { echo " <a href='" . $this->getFormURL() . "?id=" . $ID . "&forcetab=Item_Ticket\$1'><img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'></a>"; } echo $tt->getEndHiddenFieldText('itemtype'); echo "</th>"; echo "<td rowspan='2'>"; if (!$ID) { echo $tt->getBeginHiddenFieldValue('itemtype'); // Select hardware on creation or if have update right if ($canupdate || $canupdate_descr) { $dev_user_id = $values['_users_id_requester']; $dev_itemtype = $values["itemtype"]; $dev_items_id = $values["items_id"]; if ($dev_user_id > 0) { Item_Ticket::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $dev_itemtype, $dev_items_id); } Item_Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $this->fields["entities_id"]); echo "<span id='item_ticket_selection_information'></span>"; } echo $tt->getEndHiddenFieldValue('itemtype', $this); } else { // display associated elements $item_tickets = getAllDatasFromTable(getTableForItemType('Item_Ticket'), "`tickets_id`='" . $ID . "'"); $i = 0; foreach ($item_tickets as $itdata) { if ($i >= 5) { echo "<i><a href='" . $this->getFormURL() . "?id=" . $ID . "&forcetab=Item_Ticket\$1'>" . __('Display all items') . " (" . count($item_tickets) . ")</a></i>"; break; } $item = new $itdata['itemtype'](); $item->getFromDB($itdata['items_id']); echo $item->getTypeName(1) . ": " . $item->getLink(array('comments' => true)) . "<br/>"; $i++; } } echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; // Need comment right to add a followup with the actiontime if (!$ID && Session::haveRight('followup', TicketFollowup::ADDALLTICKET)) { echo "<th>" . $tt->getBeginHiddenFieldText('actiontime'); printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime')); echo $tt->getEndHiddenFieldText('actiontime') . "</th>"; echo "<td>"; echo $tt->getBeginHiddenFieldValue('actiontime'); Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true)); echo $tt->getEndHiddenFieldValue('actiontime', $this); echo "</td>"; } echo "</tr>"; echo "</table>"; if ($ID) { $this->showActorsPartForm($ID, $values); } $view_linked_tickets = $ID || $canupdate; echo "<table class='tab_cadre_fixe' id='mainformtable4'>"; echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name'); printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')); echo $tt->getEndHiddenFieldText('name') . "</th>"; echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>"; if (!$ID || $canupdate_descr) { echo $tt->getBeginHiddenFieldValue('name'); echo "<input type='text' size='90' maxlength=250 name='name' " . " value=\"" . Html::cleanInputText($this->fields["name"]) . "\">"; echo $tt->getEndHiddenFieldValue('name', $this); } else { if (empty($this->fields["name"])) { _e('Without title'); } else { echo $this->fields["name"]; } } echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content'); printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')); if (!$ID || $canupdate_descr) { $content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content'])); Html::showTooltip(nl2br(Html::Clean($content))); } echo $tt->getEndHiddenFieldText('content') . "</th>"; echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>"; if (!$ID || $canupdate_descr) { // Admin =oui on autorise la modification de la description echo $tt->getBeginHiddenFieldValue('content'); $rand = mt_rand(); $rand_text = mt_rand(); $cols = 90; $rows = 6; $content_id = "content{$rand}"; if ($CFG_GLPI["use_rich_text"]) { $this->fields["content"] = $this->setRichTextContent($content_id, $this->fields["content"], $rand); $cols = 100; $rows = 10; } else { $this->fields["content"] = $this->setSimpleTextContent($this->fields["content"]); } echo "<div id='content{$rand_text}'>"; echo "<textarea id='{$content_id}' name='content' cols='{$cols}' rows='{$rows}'>" . $this->fields["content"] . "</textarea></div>"; echo Html::scriptBlock("\$(document).ready(function() { \$('#{$content_id}').autogrow(); });"); echo $tt->getEndHiddenFieldValue('content', $this); } else { $content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content'])); echo nl2br(Html::Clean($content)); } echo "</td>"; echo "</tr>"; echo "<tr class='tab_bg_1'>"; if ($view_linked_tickets) { echo "<th width='{$colsize1}%'>" . _n('Linked ticket', 'Linked tickets', Session::getPluralNumber()); $rand_linked_ticket = mt_rand(); if ($canupdate) { echo " "; echo "<img onClick=\"" . Html::jsShow("linkedticket{$rand_linked_ticket}") . "\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>"; } echo '</th>'; echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>"; if ($canupdate) { echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>"; echo "<table class='tab_format' width='100%'><tr><td width='30%'>"; Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : ''); echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n"; echo "</td><td width='70%'>"; $linkparam = array('name' => '_link[tickets_id_2]', 'displaywith' => array('id')); if (isset($values["_link"])) { $linkparam['value'] = $values["_link"]['tickets_id_2']; } Ticket::dropdown($linkparam); echo "</td></tr></table>"; echo "</div>"; if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) { echo "<script language='javascript'>"; echo Html::jsShow("linkedticket{$rand_linked_ticket}"); echo "</script>"; } } Ticket_Ticket::displayLinkedTicketsTo($ID); echo "</td>"; } echo "</tr>"; // View files added echo "<tr class='tab_bg_1'>"; // Permit to add doc when creating a ticket echo "<th width='{$colsize1}%'>"; echo $tt->getBeginHiddenFieldText('_documents_id'); $doctitle = sprintf(__('File (%s)'), Document::getMaxUploadSize()); printf(__('%1$s%2$s'), $doctitle, $tt->getMandatoryMark('_documents_id')); // Do not show if hidden. if (!$tt->isHiddenField('_documents_id')) { DocumentType::showAvailableTypesLink(); } echo $tt->getEndHiddenFieldText('_documents_id'); echo "</th>"; echo "<td colspan='3' width='" . (100 - $colsize1) . "%' >"; // Do not set values echo $tt->getEndHiddenFieldValue('_documents_id'); if ($tt->isPredefinedField('_documents_id')) { if (isset($values['_documents_id']) && is_array($values['_documents_id']) && count($values['_documents_id'])) { echo "<span class='b'>" . __('Default documents:') . '</span>'; echo "<br>"; $doc = new Document(); foreach ($values['_documents_id'] as $key => $val) { if ($doc->getFromDB($val)) { echo "<input type='hidden' name='_documents_id[{$key}]' value='{$val}'>"; echo "- " . $doc->getNameID() . "<br>"; } } } } echo "<div id='fileupload_info'></div>"; echo "</td>"; echo "</tr>"; if ((!$ID || $canupdate || $canupdate_descr || Session::haveRightsOr(self::$rightname, array(self::ASSIGN, self::STEAL, DELETE, PURGE))) && !$options['template_preview']) { echo "<tr class='tab_bg_1'>"; if ($ID) { if (Session::haveRightsOr(self::$rightname, array(UPDATE, DELETE, PURGE)) || $this->canDeleteItem() || $this->canUpdateItem()) { echo "<td class='tab_bg_2 center' colspan='4'>"; if ($this->fields["is_deleted"] == 1) { if (self::canPurge()) { echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'> "; } } else { if (self::canUpdate()) { echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'> "; } } if ($this->fields["is_deleted"] == 1) { if (self::canPurge()) { echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">"; } } else { if (self::canDelete()) { echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'>"; } } echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>"; echo "</td>"; } } else { echo "<td class='tab_bg_2 center' colspan='4'>"; echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>"; if ($tt->isField('id') && $tt->fields['id'] > 0) { echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>"; echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">"; } } } // File upload system $colspan = 3; if (!$CFG_GLPI['use_rich_text']) { $colspan = 4; } echo "<tr class='tab_bg_1'>"; echo "<td colspan='{$colspan}'>"; echo $tt->getBeginHiddenFieldValue('_documents_id'); echo Html::file(array('multiple' => true, 'showfilecontainer' => 'fileupload_info', 'values' => array('filename' => $values['_filename'], 'tag' => $values['_tag_filename']))); echo "</td>"; if ($CFG_GLPI['use_rich_text']) { echo "</tr>"; echo "<tr class='tab_bg_1'>"; echo "<td colspan='{$colspan}'>"; if (!isset($rand)) { $rand = mt_rand(); } if ($canupdate_descr) { echo Html::initImagePasteSystem($content_id, $rand); } echo "</td>"; } echo "</tr>"; echo "</table>"; echo "<input type='hidden' name='id' value='{$ID}'>"; echo "</div>"; if (!$options['template_preview']) { Html::closeForm(); } return true; }