$equipmentEnumeration = "0";
}
// evita o crash da query, quando a lista está vazia
$filter2 = "cartaoEquipamento IN (" . $equipmentEnumeration . ")";
$filter = $filter1 . " AND " . $filter2;
}
$filter .= " AND dataAbertura >= '" . $startDate . " 00:00' AND dataAbertura <= '" . $endDate . " 23:59'";
if ($technician != 0) {
$filter = $filter . " AND tecnico=" . $technician;
}
if ($status != 0) {
$filter = $filter . " AND status=" . $status;
}
$serviceCallArray = $serviceCallDAO->RetrieveRecordArray($filter . " ORDER BY " . $orderBy . ", fabricante, modelo");
// Busca os Status de chamado cadastrados no sistema
$statusArray = ServiceCallDAO::RetrieveServiceCallStatuses($dataConnector->sqlserverConnection);
// Busca os contadores cadastrados no sistema
$retrievedArray = $counterDAO->RetrieveRecordArray();
$counterArray = array();
foreach ($retrievedArray as $counter) {
$counterArray[$counter->id] = $counter->nome;
}
// Busca os funcionários cadastrados no sistema
$retrievedArray = $employeeDAO->RetrieveRecordArray();
$employeeArray = array();
foreach ($retrievedArray as $employee) {
$employeeArray[$employee->empID] = $employee->firstName . " " . $employee->middleName . " " . $employee->lastName;
}
?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
function BuildReportTable($startColumn, $startRow)
{
global $dataConnector;
global $objPhpExcel;
global $serviceCallArray;
$serviceCallDAO = new ServiceCallDAO($dataConnector->mysqlConnection);
$serviceCallDAO->showErrors = 1;
$equipmentDAO = new EquipmentDAO($dataConnector->sqlserverConnection);
$equipmentDAO->showErrors = 1;
$equipmentModelDAO = new EquipmentModelDAO($dataConnector->mysqlConnection);
$equipmentModelDAO->showErrors = 1;
$manufacturerDAO = new ManufacturerDAO($dataConnector->sqlserverConnection);
$manufacturerDAO->showErrors = 1;
$readingDAO = new ReadingDAO($dataConnector->mysqlConnection);
$readingDAO->showErrors = 1;
$counterDAO = new CounterDAO($dataConnector->mysqlConnection);
$counterDAO->showErrors = 1;
$employeeDAO = new EmployeeDAO($dataConnector->sqlserverConnection);
$employeeDAO->showErrors = 1;
// Define o titulo da tabela
$currentRow = $startRow;
$activeSheet = $objPhpExcel->getActiveSheet();
$activeSheet->setCellValue($startColumn . $startRow, 'CHAMADOS');
$styleArray = array('font' => array('bold' => true, 'size' => 16));
$activeSheet->getStyle($startColumn . $startRow . ':' . $startColumn . $startRow)->applyFromArray($styleArray);
// Cria o cabeçalho da tabela
$colNum = ord($startColumn);
$headers = array('Data Abertura', 'Nº do chamado', 'Status', 'Cliente', 'Depto.', 'Modelo', 'Série', 'Fabricante', 'Defeito', 'Data Atendimento', 'Horário/Duração', 'Sintoma', 'Causa', 'Ação', 'Observação Técnica', 'Contadores', 'Aberto Por', 'Técnico');
$offset = 0;
foreach ($headers as $header) {
$activeSheet->getColumnDimension(chr($colNum + $offset))->setWidth(25);
$offset++;
}
$activeSheet->getColumnDimension(chr($colNum + 3))->setWidth(50);
$activeSheet->getColumnDimension(chr($colNum + 4))->setWidth(35);
$activeSheet->getColumnDimension(chr($colNum + 8))->setWidth(60);
$activeSheet->getColumnDimension(chr($colNum + 11))->setWidth(60);
$activeSheet->getColumnDimension(chr($colNum + 12))->setWidth(60);
$activeSheet->getColumnDimension(chr($colNum + 13))->setWidth(60);
$activeSheet->getColumnDimension(chr($colNum + 14))->setWidth(35);
$activeSheet->getColumnDimension(chr($colNum + 16))->setWidth(40);
$activeSheet->getColumnDimension(chr($colNum + 17))->setWidth(40);
$currentRow++;
InsereLinhaPlanilha($currentRow, $startColumn, $headers, PHPExcel_Style_Color::COLOR_YELLOW, 30, PHPExcel_Style_Alignment::HORIZONTAL_CENTER);
// Busca os Status de chamado cadastrados no sistema
$statusArray = ServiceCallDAO::RetrieveServiceCallStatuses($dataConnector->sqlserverConnection);
// Busca os fabricantes cadastrados no sistema
$manufacturerArray = array(0 => "");
$tempArray = $manufacturerDAO->RetrieveRecordArray();
foreach ($tempArray as $manufacturer) {
$manufacturerArray[$manufacturer->FirmCode] = $manufacturer->FirmName;
}
// Busca os modelos de equipamento cadastrados no sistema
$modelArray = array(0 => "");
$equipmentModelArray = $equipmentModelDAO->RetrieveRecordArray();
foreach ($equipmentModelArray as $modelDTO) {
$modelArray[$modelDTO->id] = $modelDTO->modelo;
}
$associativeList = array(0 => "");
foreach ($equipmentModelArray as $modelDTO) {
$associativeList[$modelDTO->id] = $manufacturerArray[$modelDTO->fabricante];
}
// Busca os contadores cadastrados no sistema
$retrievedArray = $counterDAO->RetrieveRecordArray();
$counterArray = array();
foreach ($retrievedArray as $counter) {
$counterArray[$counter->id] = $counter->nome;
}
// Busca os funcionários cadastrados no sistema
$retrievedArray = $employeeDAO->RetrieveRecordArray("empID IS NOT NULL ORDER BY empID");
$employeeArray = array();
foreach ($retrievedArray as $employee) {
$employeeArray[$employee->empID] = $employee->firstName . " " . $employee->middleName . " " . $employee->lastName;
}
// Cria um array para as estatísticas dos técnicos
$statsArray = array(0 => "");
foreach ($employeeArray as $id => $name) {
// considera todos os funcionários como possíveis técnicos, depois filtra somente os que realizaram atendimentos
$statsArray[$id] = new Technician($id, $name);
}
// Gera as linhas da tabela
$quantChamados = 0;
foreach ($serviceCallArray as $serviceCall) {
$equipment = $equipmentDAO->RetrieveRecord($serviceCall->codigoCartaoEquipamento);
if (!isset($equipment)) {
$equipment = new EquipmentDTO();
}
// cria objeto vazio em caso de erro
$readingArray = $readingDAO->RetrieveRecordArray("chamadoServico_id=" . $serviceCall->id);
$counters = "";
$LFCR = chr(10) . chr(13);
foreach ($readingArray as $reading) {
if (!empty($counters)) {
$counters = $counters . $LFCR;
}
$counters = $counters . $counterArray[$reading->codigoContador] . ' ' . $reading->contagem;
}
$modelName = "";
if (array_key_exists($equipment->model, $modelArray)) {
$modelName = $modelArray[$equipment->model];
}
$manufacturerName = "";
if (array_key_exists($equipment->model, $modelArray)) {
$manufacturerName = $associativeList[$equipment->model];
}
$creator = " - ";
if ($serviceCall->abertoPor > 0) {
$creator = $employeeArray[$serviceCall->abertoPor];
}
$technicianName = " - ";
if ($serviceCall->tecnico > 0) {
$technicianName = $employeeArray[$serviceCall->tecnico];
}
$technicianStats = $statsArray[$serviceCall->tecnico];
if (!isset($technicianStats->statistics)) {
$technicianStats->statistics = array();
}
if (!array_key_exists($equipment->model, $technicianStats->statistics)) {
$technicianStats->statistics[$equipment->model] = new EquipmentModelStats($equipment->model, $modelName, $manufacturerName);
}
$equipmentModelStat = $technicianStats->statistics[$equipment->model];
$equipmentModelStat->serviceCallCount++;
$parts = explode(":", $serviceCall->tempoAtendimento, 2);
$equipmentModelStat->tempoTotalAtendimento += (int) $parts[0] + (int) $parts[1] / 60;
$currentRow++;
$row = array();
$row[0] = $serviceCall->dataAbertura;
$row[1] = str_pad($serviceCall->id, 5, '0', STR_PAD_LEFT);
$row[2] = $statusArray[$serviceCall->status];
$row[3] = $equipment->custmrName;
$row[4] = $equipment->instLocation;
$row[5] = $modelName;
$row[6] = $equipment->manufacturerSN;
$row[7] = $manufacturerName;
$row[8] = $serviceCall->defeito;
$row[9] = $serviceCall->dataAtendimento;
$row[10] = $serviceCall->horaAtendimento . " (Duração " . $serviceCall->tempoAtendimento . ")";
$row[11] = $serviceCall->sintoma;
$row[12] = $serviceCall->causa;
$row[13] = $serviceCall->acao;
$row[14] = $serviceCall->observacaoTecnica;
$row[15] = $counters;
$row[16] = $creator;
$row[17] = $technicianName;
InsereLinhaPlanilha($currentRow, $startColumn, $row);
$quantChamados++;
// Faz a contagem dos chamados técnicos
}
$currentRow++;
$footer = array('Quantidade de Chamados: ' . $quantChamados . ' (Depende do filtro escolhido)', '0', '0', '0', '0', '0', '0', '0', '0', '0', '0', '0', '0', '0', '0', '0', '0', '0');
InsereLinhaPlanilha($currentRow, $startColumn, $footer, '80BB80FF', 32, PHPExcel_Style_Alignment::HORIZONTAL_CENTER);
$activeSheet->mergeCells(chr($colNum + 0) . $currentRow . ':' . chr($colNum + sizeof($headers) - 1) . $currentRow);
$currentRow += 3;
// pula 3 linhas
// Define o titulo do quadro resumo
$activeSheet = $objPhpExcel->getActiveSheet();
$activeSheet->setCellValue($startColumn . $currentRow, 'QUADRO RESUMO');
$styleArray = array('font' => array('bold' => true, 'size' => 16));
$activeSheet->getStyle($startColumn . $currentRow . ':' . $startColumn . $currentRow)->applyFromArray($styleArray);
// Cria o cabeçalho do quadro resumo
$colNum = ord($startColumn);
$headers = array('Técnico', 'Modelo', 'Fabricante', 'Quant. Chamados', 'Tempo Médio Atendimento');
$offset = 0;
foreach ($headers as $header) {
$activeSheet->getColumnDimension(chr($colNum + $offset))->setWidth(25);
$offset++;
}
$currentRow++;
InsereLinhaPlanilha($currentRow, $startColumn, $headers, PHPExcel_Style_Color::COLOR_YELLOW, 30, PHPExcel_Style_Alignment::HORIZONTAL_CENTER);
$callCount = 0;
$timeSum = 0;
foreach ($statsArray as $technicianStats) {
if (!isset($technicianStats->statistics)) {
continue;
}
$valorPrevio = "";
$serviceCallCount = 0;
$tempoTotalAtendimento = 0;
foreach ($technicianStats->statistics as $equipmentModelStats) {
if ($equipmentModelStats->serviceCallCount > 0) {
$valorAtual = $equipmentModelStats->fabricante;
if ($valorPrevio != $valorAtual) {
if (!empty($valorPrevio)) {
$subTotal = array('', '', '', $callCount, UnixTime::ConvertToTime($timeSum / $callCount));
$currentRow++;
InsereLinhaPlanilha($currentRow, $startColumn, $subTotal, '80AAFFFF', 20, PHPExcel_Style_Alignment::HORIZONTAL_CENTER);
$callCount = 0;
$timeSum = 0;
}
$valorPrevio = $valorAtual;
}
$currentRow++;
$row = array();
$row[0] = $technicianStats->name;
$row[1] = $equipmentModelStats->model;
$row[2] = $equipmentModelStats->fabricante;
$row[3] = $equipmentModelStats->serviceCallCount;
$row[4] = UnixTime::ConvertToTime($equipmentModelStats->tempoTotalAtendimento / $equipmentModelStats->serviceCallCount);
InsereLinhaPlanilha($currentRow, $startColumn, $row);
$callCount = $callCount + $equipmentModelStats->serviceCallCount;
$timeSum = $timeSum + $equipmentModelStats->tempoTotalAtendimento;
$serviceCallCount = $serviceCallCount + $equipmentModelStats->serviceCallCount;
$tempoTotalAtendimento = $tempoTotalAtendimento + $equipmentModelStats->tempoTotalAtendimento;
}
}
$subTotal = array('', '', '', $callCount, UnixTime::ConvertToTime($timeSum / $callCount));
$currentRow++;
InsereLinhaPlanilha($currentRow, $startColumn, $subTotal, '80AAFFFF', 20, PHPExcel_Style_Alignment::HORIZONTAL_CENTER);
$callCount = 0;
$timeSum = 0;
$subTotal = array($technicianStats->name, '', '', $serviceCallCount, UnixTime::ConvertToTime($tempoTotalAtendimento / $serviceCallCount));
$currentRow++;
InsereLinhaPlanilha($currentRow, $startColumn, $subTotal, 'FFAA2040', 20, PHPExcel_Style_Alignment::HORIZONTAL_CENTER);
$activeSheet->mergeCells(chr($colNum + 0) . $currentRow . ':' . chr($colNum + 2) . $currentRow);
}
}