function _submitReply()
{
// can add replies
if ($this->is_staff && !$this->_permissions->answer_ticket) {
JError::raiseNotice(500, JText::_('RST_CANNOT_UPDATE_TICKET'));
return;
}
// must not be closed
if ($this->_ticket->status_id == 2) {
JError::raiseWarning(500, JText::_('RST_TICKET_REPLIES_CLOSED_ERROR'));
return;
}
// must write a message
if (empty($this->_data['message'])) {
JError::raiseNotice(500, JText::_('RST_TICKET_MESSAGE_ERROR'));
return;
}
$correct_files = array();
if ($this->getCanUpload()) {
$department =& JTable::getInstance('RSTicketsPro_Departments', 'Table');
$department->load($this->_ticket->department_id);
$upload_extensions = str_replace("\r\n", "\n", $department->upload_extensions);
$upload_extensions = explode("\n", $upload_extensions);
$files = JRequest::get('files');
$files = @$files['rst_files'];
if (is_array($files)) {
foreach ($files['tmp_name'] as $i => $file_tmp) {
if ($files['error'][$i] == 4) {
continue;
}
$file_name = $files['name'][$i];
if ($files['error'][$i]) {
JError::raiseWarning(500, JText::sprintf('RST_TICKET_UPLOAD_ERROR', $file_name));
return;
}
if (!RSTicketsProHelper::isAllowedExtension(RSTicketsProHelper::getExtension($file_name), $upload_extensions)) {
$upload_extensions = implode(', ', $upload_extensions);
JError::raiseNotice(500, JText::sprintf('RST_TICKET_UPLOAD_EXTENSION_ERROR', $file_name, $upload_extensions));
return;
}
if ($department->upload_size > 0 && $files['size'][$i] > $department->upload_size * 1048576) {
JError::raiseWarning(500, JText::sprintf('RST_TICKET_UPLOAD_SIZE_ERROR', $file_name, $department->upload_size));
return;
}
$correct_files[] = array('src' => 'upload', 'tmp_name' => $file_tmp, 'name' => $file_name);
}
}
}
// add the ticket id
$this->_data['ticket_id'] = $this->_ticket->id;
// add the current user
$user = JFactory::getUser();
$this->_data['user_id'] = $user->get('id');
RSTicketsProHelper::addTicketReply($this->_data, $correct_files);
$mainframe =& JFactory::getApplication();
$mainframe->redirect(RSTicketsProHelper::route('index.php?option=com_rsticketspro&view=ticket&cid=' . $this->_ticket->id . ':' . JFilterOutput::stringURLSafe($this->_ticket->subject), false), JText::_('RST_TICKET_SUBMIT_REPLY_OK'));
}
function _processData()
{
// don't process anything if the form hasn't been submitted
if (empty($this->_data['task']) || $this->_data['task'] != 'submit') {
return;
}
$mainframe =& JFactory::getApplication();
// get the customer (ticket submitter) information
$user = JFactory::getUser();
if ($mainframe->isSite() && $user->get('guest') || $mainframe->isAdmin() && $this->_data['submit_type'] == 1) {
jimport('joomla.mail.helper');
if (empty($this->_data['email']) || !JMailHelper::isEmailAddress($this->_data['email'])) {
JError::raiseNotice(500, JText::_('RST_TICKET_EMAIL_ERROR'));
return;
}
$this->_db->setQuery("SELECT id FROM #__users WHERE email LIKE '" . $this->_db->getEscaped($this->_data['email']) . "'");
$user_id = $this->_db->loadResult();
if ($user_id && RSTicketsProHelper::isStaff($user_id)) {
JError::raiseNotice(500, JText::sprintf('RST_TICKET_EMAIL_STAFF_ERROR', $this->_data['email']));
return;
}
$this->_data['customer_id'] = 0;
if (empty($this->_data['name'])) {
JError::raiseNotice(500, JText::_('RST_TICKET_NAME_ERROR'));
return;
}
} else {
$this->_data['email'] = $user->get('email');
$this->_data['name'] = $user->get('name');
$this->_data['customer_id'] = $user->get('id');
if (RSTicketsProHelper::isStaff()) {
$permissions = RSTicketsProHelper::getCurrentPermissions();
if (!$permissions->add_ticket && !$permissions->add_ticket_customers && !$permissions->add_ticket_staff) {
JError::raiseWarning(500, JText::_('RST_STAFF_CANNOT_SUBMIT_TICKET'));
$mainframe->redirect(RSTicketsProHelper::route('index.php?option=com_rsticketspro&view=rsticketspro', false));
} elseif ($permissions->add_ticket_customers || $permissions->add_ticket_staff) {
$this->_data['email'] = '';
$this->_data['name'] = '';
$this->_data['customer_id'] = 0;
$customer_id = JRequest::getInt('customer_id', 0, 'post');
if ($mainframe->isSite() && !$customer_id || $mainframe->isAdmin() && $this->_data['submit_type'] == 2 && !$customer_id) {
JError::raiseNotice(500, JText::_('RST_TICKET_CUSTOMER_ERROR'));
return;
}
$customer = JFactory::getUser($customer_id);
$this->_data['email'] = $customer->get('email');
$this->_data['name'] = $customer->get('name');
$this->_data['customer_id'] = $customer->get('id');
}
}
}
// must select a department
if (empty($this->_data['department_id'])) {
JError::raiseNotice(500, JText::_('RST_TICKET_DEPARTMENT_ERROR'));
return;
}
// get all custom fields
$custom_fields = $this->_getList("SELECT * FROM #__rsticketspro_custom_fields WHERE department_id='" . (int) $this->_data['department_id'] . "' AND published=1 ORDER BY ordering");
// get the submitted custom fields
$sent_custom_fields = JRequest::getVar('rst_custom_fields', array(), 'post');
$sent_custom_fields = @$sent_custom_fields['department_' . $this->_data['department_id']];
// add the custom fields to an array so that we can send them as a parameter later on
$correct_custom_fields = array();
foreach ($custom_fields as $field) {
if ($field->type == 'freetext') {
continue;
}
if ($field->required) {
$validation_message = JText::_($field->validation);
if (empty($validation_message)) {
$validation_message = JText::sprintf('RST_VALIDATION_DEFAULT_ERROR', JText::_($field->label));
}
if (empty($sent_custom_fields[$field->name])) {
JError::raiseNotice(500, $validation_message);
return false;
} elseif (is_array($sent_custom_fields[$field->name]) && empty($sent_custom_fields[$field->name][0])) {
JError::raiseNotice(500, $validation_message);
return false;
}
}
if (!empty($sent_custom_fields[$field->name])) {
$correct_custom_fields[$field->id] = $sent_custom_fields[$field->name];
}
}
// must write a subject
if (empty($this->_data['subject'])) {
JError::raiseNotice(500, JText::_('RST_TICKET_SUBJECT_ERROR'));
return;
}
// must write a message
if (empty($this->_data['message'])) {
JError::raiseNotice(500, JText::_('RST_TICKET_MESSAGE_ERROR'));
return;
}
// must select a priority
if (empty($this->_data['priority_id'])) {
JError::raiseNotice(500, JText::_('RST_TICKET_PRIORITY_ERROR'));
return;
}
if ($mainframe->isSite()) {
$captcha_enabled = RSTicketsProHelper::getConfig('captcha_enabled');
$use_captcha = $this->getUseCaptcha();
if ($use_captcha && $captcha_enabled) {
if ($captcha_enabled == 1) {
$captcha_image = new JSecurImage();
$valid = $captcha_image->check($this->_data['captcha']);
if (!$valid) {
JError::raiseNotice(500, JText::_('RST_TICKET_CAPTCHA_ERROR'));
return;
}
} elseif ($captcha_enabled == 2) {
$privatekey = RSTicketsProHelper::getConfig('recaptcha_private_key');
$response = JReCAPTCHA::checkAnswer($privatekey, @$_SERVER['REMOTE_ADDR'], @$this->_data['recaptcha_challenge_field'], @$this->_data['recaptcha_response_field']);
if ($response === false || !$response->is_valid) {
$this->recaptcha_error = @$response->error;
JError::raiseNotice(500, JText::_('RST_TICKET_CAPTCHA_ERROR'));
return;
}
}
}
}
$this->_data['agent'] = @$_SERVER['HTTP_USER_AGENT'];
$this->_data['referer'] = @$_SERVER['HTTP_REFERER'];
$this->_data['ip'] = @$_SERVER['REMOTE_ADDR'];
$correct_files = array();
if ($this->getCanUpload()) {
$department =& JTable::getInstance('RSTicketsPro_Departments', 'Table');
$department->load($this->_data['department_id']);
$upload_extensions = str_replace("\r\n", "\n", $department->upload_extensions);
$upload_extensions = explode("\n", $upload_extensions);
$files = JRequest::get('files');
$files = @$files['rst_files'];
if (is_array($files)) {
foreach ($files['tmp_name'] as $i => $file_tmp) {
if ($files['error'][$i] == 4) {
continue;
}
switch ($files['error'][$i]) {
default:
$msg = 'RST_TICKET_UPLOAD_ERROR';
break;
case 1:
$msg = 'RST_TICKET_UPLOAD_ERROR_INI_SIZE';
break;
case 2:
$msg = 'RST_TICKET_UPLOAD_ERROR_FORM_SIZE';
break;
case 3:
$msg = 'RST_TICKET_UPLOAD_ERROR_PARTIAL';
break;
case 6:
$msg = 'RST_TICKET_UPLOAD_ERROR_NO_TMP_DIR';
break;
case 7:
$msg = 'RST_TICKET_UPLOAD_ERROR_CANT_WRITE';
break;
case 8:
$msg = 'RST_TICKET_UPLOAD_ERROR_PHP_EXTENSION';
break;
}
$file_name = $files['name'][$i];
if ($files['error'][$i]) {
JError::raiseWarning(500, JText::sprintf($msg, $file_name));
return;
}
if (!RSTicketsProHelper::isAllowedExtension(RSTicketsProHelper::getExtension($file_name), $upload_extensions)) {
$upload_extensions = implode(', ', $upload_extensions);
JError::raiseNotice(500, JText::sprintf('RST_TICKET_UPLOAD_EXTENSION_ERROR', $file_name, $upload_extensions));
return;
}
if ($department->upload_size > 0 && $files['size'][$i] > $department->upload_size * 1048576) {
JError::raiseWarning(500, JText::sprintf('RST_TICKET_UPLOAD_SIZE_ERROR', $file_name, $department->upload_size));
return;
}
$correct_files[] = array('src' => 'upload', 'tmp_name' => $file_tmp, 'name' => $file_name);
}
}
}
RSTicketsProHelper::addTicket($this->_data, $correct_custom_fields, $correct_files);
$redirect = RSTicketsProHelper::getConfig('submit_redirect');
if ($redirect && $mainframe->isSite()) {
$mainframe->redirect($redirect);
} else {
$mainframe->redirect(RSTicketsProHelper::route('index.php?option=com_rsticketspro&view=submit', false), JText::_('RST_TICKET_SUBMIT_OK'));
}
}