/**
* Function to process Incoming call request
* @params <array> incoming call details
* return Response object
*/
function processStartupCall($request)
{
$connector = $this->getConnector();
$temp = $request->get('channel');
$temp = explode("-", $temp);
$temp = explode("/", $temp[0]);
$callerNumber = $request->get('callerIdNumber');
$userInfo = PBXManager_Record_Model::getUserInfoWithNumber($callerNumber);
if (!$userInfo) {
$callerNumber = $temp[1];
if (is_numeric($callerNumber)) {
$userInfo = PBXManager_Record_Model::getUserInfoWithNumber($callerNumber);
}
}
if ($userInfo) {
// Outbound Call
$request->set('Direction', 'outbound');
if ($request->get('callerIdNumber') == $temp[1]) {
$to = $request->get('callerIdName');
} else {
if ($request->get('callerIdNumber')) {
$to = $request->get('callerIdNumber');
} else {
if ($request->get('callerId')) {
$to = $request->get('callerId');
}
}
}
$request->set('to', $to);
$customerInfo = PBXManager_Record_Model::lookUpRelatedWithNumber($to);
$connector->handleStartupCall($request, $userInfo, $customerInfo);
} else {
// Inbound Call
$request->set('Direction', 'inbound');
$customerInfo = PBXManager_Record_Model::lookUpRelatedWithNumber($request->get('callerIdNumber'));
$request->set('from', $request->get('callerIdNumber'));
$connector->handleStartupCall($request, $userInfo, $customerInfo);
}
}
/**
* Function to handle the dial call event
* @param <Vtiger_Request> $details
*/
public function handleDialCall($details)
{
$callid = $details->get('callUUID');
$answeredby = $details->get('callerid2');
$caller = $details->get('callerid1');
// For Inbound call, answered by will be the user, we should fill the user field
$recordModel = PBXManager_Record_Model::getInstanceBySourceUUID($callid);
$direction = $recordModel->get('direction');
if ($direction == self::INCOMING_TYPE) {
// For Incoming call, we should fill the user field if he answered that call
$user = PBXManager_Record_Model::getUserInfoWithNumber($answeredby);
$params['user'] = $user['id'];
$recordModel->updateAssignedUser($user['id']);
} else {
$user = PBXManager_Record_Model::getUserInfoWithNumber($caller);
if ($user) {
$params['user'] = $user['id'];
$recordModel->updateAssignedUser($user['id']);
}
}
$params['callstatus'] = "in-progress";
$recordModel->updateCallDetails($params);
}
/**
* Function to respond for incoming calls
* @param <Vtiger_Request> $details
*/
public function respondToIncomingCall($details)
{
global $current_user;
self::$NUMBERS = PBXManager_Record_Model::getUserNumbers();
header("Content-type: text/xml; charset=utf-8");
$response = '<?xml version="1.0" encoding="utf-8"?>';
$response .= '<Response><Dial><Authentication>';
$response .= 'Success</Authentication>';
if (self::$NUMBERS) {
foreach (self::$NUMBERS as $userId => $number) {
$userInstance = Users_Privileges_Model::getInstanceById($userId);
$current_user = $userInstance;
$callPermission = Users_Privileges_Model::isPermitted('PBXManager', 'ReceiveIncomingCalls');
if ($number != $details->get('callerIdNumber') && $callPermission) {
if (preg_match("/sip/", $number) || preg_match("/@/", $number)) {
$number = trim($number, "/sip:/");
$response .= '<Number>SIP/';
$response .= $number;
$response .= '</Number>';
} else {
$response .= '<Number>SIP/';
$response .= $number;
$response .= '</Number>';
}
}
}
} else {
$response .= '<ConfiguredNumber>empty</ConfiguredNumber>';
$date = date('Y/m/d H:i:s');
$params['callstatus'] = 'no-answer';
$params['starttime'] = $date;
$params['endtime'] = $date;
// SalesPlatform.ru begin
$userNumber = $details->get('dialString');
$user = PBXManager_Record_Model::getUserInfoWithNumber($userNumber);
$recordModel = PBXManager_Record_Model::getInstanceBySourceUUID($details->get('callUUID'), $user);
$recordModel->updateCallDetails($params, $user);
//$recordModel = PBXManager_Record_Model::getInstanceBySourceUUID($details->get('callUUID'));
//$recordModel->updateCallDetails($params);
// SalesPlatform.ru end
}
$response .= '</Dial></Response>';
echo $response;
}
