Exemplo n.º 1
0
 /**
  * Method used to send an email from the user interface.
  *
  * @access  public
  * @return  integer 1 if it worked, -1 otherwise
  */
 function sendEmail($parent_sup_id = FALSE)
 {
     global $HTTP_POST_VARS, $HTTP_SERVER_VARS;
     // if we are replying to an existing email, set the In-Reply-To: header accordingly
     if ($parent_sup_id) {
         $in_reply_to = Support::getMessageIDByID($parent_sup_id);
     } else {
         $in_reply_to = false;
     }
     // get ID of whoever is sending this.
     $sender_usr_id = User::getUserIDByEmail(Mail_API::getEmailAddress($HTTP_POST_VARS["from"]));
     if (empty($sender_usr_id)) {
         $sender_usr_id = false;
     }
     // get type of email this is
     if (!empty($HTTP_POST_VARS['type'])) {
         $type = $HTTP_POST_VARS['type'];
     } else {
         $type = '';
     }
     // remove extra 'Re: ' from subject
     $HTTP_POST_VARS['subject'] = Mail_API::removeExcessRe($HTTP_POST_VARS['subject'], true);
     $internal_only = false;
     $message_id = Mail_API::generateMessageID();
     // hack needed to get the full headers of this web-based email
     $full_email = Support::buildFullHeaders($HTTP_POST_VARS["issue_id"], $message_id, $HTTP_POST_VARS["from"], $HTTP_POST_VARS["to"], $HTTP_POST_VARS["cc"], $HTTP_POST_VARS["subject"], $HTTP_POST_VARS["message"], $in_reply_to);
     // email blocking should only be done if this is an email about an associated issue
     if (!empty($HTTP_POST_VARS['issue_id'])) {
         $user_info = User::getNameEmail(Auth::getUserID());
         // check whether the current user is allowed to send this email to customers or not
         if (!Support::isAllowedToEmail($HTTP_POST_VARS["issue_id"], $user_info['usr_email'])) {
             // add the message body as a note
             $HTTP_POST_VARS['blocked_msg'] = $full_email;
             $HTTP_POST_VARS['title'] = $HTTP_POST_VARS["subject"];
             $HTTP_POST_VARS['note'] = Mail_API::getCannedBlockedMsgExplanation() . $HTTP_POST_VARS["message"];
             Note::insert(Auth::getUserID(), $HTTP_POST_VARS["issue_id"]);
             Workflow::handleBlockedEmail(Issue::getProjectID($HTTP_POST_VARS['issue_id']), $HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS, 'web');
             return 1;
         }
     }
     // only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
     if (@$HTTP_POST_VARS['add_unknown'] == 'yes') {
         if (!empty($HTTP_POST_VARS['issue_id'])) {
             // add the recipients to the notification list of the associated issue
             $recipients = array($HTTP_POST_VARS['to']);
             $recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
             for ($i = 0; $i < count($recipients); $i++) {
                 if (!empty($recipients[$i]) && !Notification::isIssueRoutingSender($HTTP_POST_VARS["issue_id"], $recipients[$i])) {
                     Notification::subscribeEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], Mail_API::getEmailAddress($recipients[$i]), array('emails'));
                 }
             }
         }
     } else {
         // Usually when sending out emails associated to an issue, we would
         // simply insert the email in the table and call the Notification::notifyNewEmail() method,
         // but on this case we need to actually send the email to the recipients that are not
         // already in the notification list for the associated issue, if any.
         // In the case of replying to an email that is not yet associated with an issue, then
         // we are always directly sending the email, without using any notification list
         // functionality.
         if (!empty($HTTP_POST_VARS['issue_id'])) {
             // send direct emails only to the unknown addresses, and leave the rest to be
             // catched by the notification list
             $from = Notification::getFixedFromHeader($HTTP_POST_VARS['issue_id'], $HTTP_POST_VARS['from'], 'issue');
             // build the list of unknown recipients
             if (!empty($HTTP_POST_VARS['to'])) {
                 $recipients = array($HTTP_POST_VARS['to']);
                 $recipients = array_merge($recipients, Support::getRecipientsCC($HTTP_POST_VARS['cc']));
             } else {
                 $recipients = Support::getRecipientsCC($HTTP_POST_VARS['cc']);
             }
             $unknowns = array();
             for ($i = 0; $i < count($recipients); $i++) {
                 if (!Notification::isSubscribedToEmails($HTTP_POST_VARS['issue_id'], $recipients[$i])) {
                     $unknowns[] = $recipients[$i];
                 }
             }
             if (count($unknowns) > 0) {
                 $to = array_shift($unknowns);
                 $cc = implode('; ', $unknowns);
                 // send direct emails
                 Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $to, $cc, $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id, $sender_usr_id);
             }
         } else {
             // send direct emails to all recipients, since we don't have an associated issue
             $project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
             // use the project-related outgoing email address, if there is one
             if (!empty($project_info['email'])) {
                 $from = Mail_API::getFormattedName(User::getFullName(Auth::getUserID()), $project_info['email']);
             } else {
                 // otherwise, use the real email address for the current user
                 $from = User::getFromHeader(Auth::getUserID());
             }
             // send direct emails
             Support::sendDirectEmail($HTTP_POST_VARS['issue_id'], $from, $HTTP_POST_VARS['to'], $HTTP_POST_VARS['cc'], $HTTP_POST_VARS['subject'], $HTTP_POST_VARS['message'], $message_id);
         }
     }
     $t = array('customer_id' => 'NULL', 'issue_id' => $HTTP_POST_VARS["issue_id"] ? $HTTP_POST_VARS["issue_id"] : 0, 'ema_id' => $HTTP_POST_VARS['ema_id'], 'message_id' => $message_id, 'date' => Date_API::getCurrentDateGMT(), 'from' => $HTTP_POST_VARS['from'], 'to' => $HTTP_POST_VARS['to'], 'cc' => @$HTTP_POST_VARS['cc'], 'subject' => @$HTTP_POST_VARS['subject'], 'body' => $HTTP_POST_VARS['message'], 'full_email' => $full_email, 'has_attachment' => 0);
     // associate this new email with a customer, if appropriate
     if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
         $customer_id = User::getCustomerID(Auth::getUserID());
         if (!empty($customer_id) && $customer_id != -1) {
             $t['customer_id'] = $customer_id;
         }
     }
     $structure = Mime_Helper::decode($full_email, true, false);
     $t['headers'] = $structure->headers;
     $res = Support::insertEmail($t, $structure, $sup_id);
     if (!empty($HTTP_POST_VARS["issue_id"])) {
         // need to send a notification
         Notification::notifyNewEmail(Auth::getUserID(), $HTTP_POST_VARS["issue_id"], $t, $internal_only, false, $type, $sup_id);
         // mark this issue as updated
         if (!empty($t['customer_id']) && $t['customer_id'] != 'NULL') {
             Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'customer action');
         } else {
             if (!empty($sender_usr_id) && User::getRoleByUser($sender_usr_id, Issue::getProjectID($HTTP_POST_VARS['issue_id'])) > User::getRoleID('Customer')) {
                 Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'staff response');
             } else {
                 Issue::markAsUpdated($HTTP_POST_VARS["issue_id"], 'user response');
             }
         }
         // save a history entry for this
         History::add($HTTP_POST_VARS["issue_id"], Auth::getUserID(), History::getTypeID('email_sent'), 'Outgoing email sent by ' . User::getFullName(Auth::getUserID()));
         // also update the last_response_date field for the associated issue
         if (Auth::getCurrentRole() > User::getRoleID('Customer')) {
             $stmt = "UPDATE\n                            " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n                         SET\n                            iss_last_response_date='" . Date_API::getCurrentDateGMT() . "'\n                         WHERE\n                            iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
             $GLOBALS["db_api"]->dbh->query($stmt);
             $stmt = "UPDATE\n                            " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n                         SET\n                            iss_first_response_date='" . Date_API::getCurrentDateGMT() . "'\n                         WHERE\n                            iss_first_response_date IS NULL AND\n                            iss_id=" . Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
             $GLOBALS["db_api"]->dbh->query($stmt);
         }
     }
     return 1;
 }
Exemplo n.º 2
0
 /**
  * TODO: merge use of $options and $email arrays to just $email
  *
  * @param int $issue_id
  * @param string $type type of email
  * @param string $from
  * @param string $to
  * @param string $cc
  * @param string $subject
  * @param string $body
  * @param array $options optional parameters
  * - (int) parent_sup_id
  * - (array) iaf_ids attachment file ids
  * - (bool) add_unknown
  * - (int) ema_id
  * @return int 1 if it worked, -1 otherwise
  */
 public static function sendEmail($issue_id, $type, $from, $to, $cc, $subject, $body, $options = array())
 {
     $parent_sup_id = $options['parent_sup_id'];
     $iaf_ids = $options['iaf_ids'];
     $add_unknown = $options['add_unknown'];
     $ema_id = $options['ema_id'];
     $current_usr_id = Auth::getUserID();
     $prj_id = Issue::getProjectID($issue_id);
     // if we are replying to an existing email, set the In-Reply-To: header accordingly
     $in_reply_to = $parent_sup_id ? self::getMessageIDByID($parent_sup_id) : false;
     // get ID of whoever is sending this.
     $sender_usr_id = User::getUserIDByEmail(Mail_Helper::getEmailAddress($from)) ?: false;
     // remove extra 'Re: ' from subject
     $subject = Mail_Helper::removeExcessRe($subject, true);
     $internal_only = false;
     $message_id = Mail_Helper::generateMessageID();
     // process any files being uploaded
     // from ajax upload, attachment file ids
     if ($iaf_ids) {
         // FIXME: is it correct to use sender from post data?
         $attach_usr_id = $sender_usr_id ?: $current_usr_id;
         Attachment::attachFiles($issue_id, $attach_usr_id, $iaf_ids, false, 'Attachment originated from outgoing email');
     }
     // hack needed to get the full headers of this web-based email
     $full_email = self::buildFullHeaders($issue_id, $message_id, $from, $to, $cc, $subject, $body, $in_reply_to, $iaf_ids);
     // email blocking should only be done if this is an email about an associated issue
     if ($issue_id) {
         $user_info = User::getNameEmail($current_usr_id);
         // check whether the current user is allowed to send this email to customers or not
         if (!self::isAllowedToEmail($issue_id, $user_info['usr_email'])) {
             // add the message body as a note
             $note = Mail_Helper::getCannedBlockedMsgExplanation() . $body;
             $note_options = array('full_message' => $full_email, 'is_blocked' => true);
             Note::insertNote($current_usr_id, $issue_id, $subject, $note, $note_options);
             $email_details = array('from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => &$body, 'message' => &$body, 'title' => $subject);
             Workflow::handleBlockedEmail($prj_id, $issue_id, $email_details, 'web');
             return 1;
         }
     }
     // only send a direct email if the user doesn't want to add the Cc'ed people to the notification list
     if (($add_unknown || Workflow::shouldAutoAddToNotificationList($prj_id)) && $issue_id) {
         // add the recipients to the notification list of the associated issue
         $recipients = array($to);
         $recipients = array_merge($recipients, self::getRecipientsCC($cc));
         foreach ($recipients as $address) {
             if ($address && !Notification::isIssueRoutingSender($issue_id, $address)) {
                 $actions = Notification::getDefaultActions($issue_id, $address, 'add_unknown_user');
                 Notification::subscribeEmail($current_usr_id, $issue_id, Mail_Helper::getEmailAddress($address), $actions);
             }
         }
     } else {
         // Usually when sending out emails associated to an issue, we would
         // simply insert the email in the table and call the Notification::notifyNewEmail() method,
         // but on this case we need to actually send the email to the recipients that are not
         // already in the notification list for the associated issue, if any.
         // In the case of replying to an email that is not yet associated with an issue, then
         // we are always directly sending the email, without using any notification list
         // functionality.
         if ($issue_id) {
             // send direct emails only to the unknown addresses, and leave the rest to be
             // catched by the notification list
             $from = Notification::getFixedFromHeader($issue_id, $from, 'issue');
             // build the list of unknown recipients
             if ($to) {
                 $recipients = array($to);
                 $recipients = array_merge($recipients, self::getRecipientsCC($cc));
             } else {
                 $recipients = self::getRecipientsCC($cc);
             }
             $unknowns = array();
             foreach ($recipients as $address) {
                 if (!Notification::isSubscribedToEmails($issue_id, $address)) {
                     $unknowns[] = $address;
                 }
             }
             if ($unknowns) {
                 $to2 = array_shift($unknowns);
                 $cc2 = implode('; ', $unknowns);
                 // send direct emails
                 self::sendDirectEmail($issue_id, $from, $to2, $cc2, $subject, $body, $_FILES['attachment'], $message_id, $sender_usr_id);
             }
         } else {
             // send direct emails to all recipients, since we don't have an associated issue
             $project_info = Project::getOutgoingSenderAddress(Auth::getCurrentProject());
             // use the project-related outgoing email address, if there is one
             if (!empty($project_info['email'])) {
                 $from = Mail_Helper::getFormattedName(User::getFullName($current_usr_id), $project_info['email']);
             } else {
                 // otherwise, use the real email address for the current user
                 $from = User::getFromHeader($current_usr_id);
             }
             // send direct emails
             self::sendDirectEmail($issue_id, $from, $to, $cc, $subject, $body, $_FILES['attachment'], $message_id);
         }
     }
     $email = array('customer_id' => 'NULL', 'issue_id' => $issue_id, 'ema_id' => $ema_id, 'message_id' => $message_id, 'date' => Date_Helper::getCurrentDateGMT(), 'from' => $from, 'to' => $to, 'cc' => $cc, 'subject' => $subject, 'body' => $body, 'full_email' => $full_email);
     // associate this new email with a customer, if appropriate
     if (Auth::getCurrentRole() == User::getRoleID('Customer')) {
         if ($issue_id) {
             $crm = CRM::getInstance($prj_id);
             try {
                 $contact = $crm->getContact(User::getCustomerContactID($current_usr_id));
                 $issue_contract = $crm->getContract(Issue::getContractID($issue_id));
                 if ($contact->canAccessContract($issue_contract)) {
                     $email['customer_id'] = $issue_contract->getCustomerID();
                 }
             } catch (CRMException $e) {
             }
         } else {
             $customer_id = User::getCustomerID($current_usr_id);
             if ($customer_id && $customer_id != -1) {
                 $email['customer_id'] = $customer_id;
             }
         }
     }
     $email['has_attachment'] = $iaf_ids ? 1 : 0;
     $structure = Mime_Helper::decode($full_email, true, false);
     $email['headers'] = $structure->headers;
     self::insertEmail($email, $structure, $sup_id);
     if ($issue_id) {
         // need to send a notification
         Notification::notifyNewEmail($current_usr_id, $issue_id, $email, $internal_only, false, $type, $sup_id);
         // mark this issue as updated
         $has_customer = $email['customer_id'] && $email['customer_id'] != 'NULL';
         if ($has_customer && (!$current_usr_id || User::getRoleByUser($current_usr_id, $prj_id) == User::getRoleID('Customer'))) {
             Issue::markAsUpdated($issue_id, 'customer action');
         } else {
             if ($sender_usr_id && User::getRoleByUser($sender_usr_id, $prj_id) > User::getRoleID('Customer')) {
                 Issue::markAsUpdated($issue_id, 'staff response');
             } else {
                 Issue::markAsUpdated($issue_id, 'user response');
             }
         }
         History::add($issue_id, $current_usr_id, 'email_sent', 'Outgoing email sent by {user}', array('user' => User::getFullName($current_usr_id)));
     }
     return 1;
 }
Exemplo n.º 3
0
 /**
  * Method used to send an email notification when an issue is
  * assigned to an user.
  *
  * @access  public
  * @param   array $users The list of users
  * @param   integer $issue_id The issue ID
  * @return  void
  */
 function notifyNewAssignment($users, $issue_id)
 {
     $prj_id = Issue::getProjectID($issue_id);
     $emails = array();
     for ($i = 0; $i < count($users); $i++) {
         $prefs = Prefs::get($users[$i]);
         if (!empty($prefs) && @$prefs["receive_assigned_emails"][$prj_id]) {
             $emails[] = User::getFromHeader($users[$i]);
         }
     }
     if (count($emails) == 0) {
         return false;
     }
     // get issue details
     $issue = Notification::getIssueDetails($issue_id);
     // open text template
     $tpl = new Template_API();
     $tpl->setTemplate('notifications/assigned.tpl.text');
     $tpl->bulkAssign(array("app_title" => Misc::getToolCaption(), "issue" => $issue, "current_user" => User::getFullName(Auth::getUserID())));
     $text_message = $tpl->getTemplateContents();
     for ($i = 0; $i < count($emails); $i++) {
         // send email (use PEAR's classes)
         $mail = new Mail_API();
         $mail->setTextBody($text_message);
         $mail->setHeaders(Mail_API::getBaseThreadingHeaders($issue_id));
         $mail->send(Notification::getFixedFromHeader($issue_id, '', 'issue'), $emails[$i], "[#{$issue_id}] New Assignment: " . $issue['iss_summary'], TRUE, $issue_id, 'assignment');
     }
 }