| static public showMaxFilesize ( $name, $value ) | ||
| $name | ||
| $value | (default 0) | |
/**
* Print the config form for connections
*
* @return Nothing (display)
**/
function showFormHelpdesk()
{
global $DB, $CFG_GLPI;
if (!self::canView()) {
return false;
}
$canedit = Config::canUpdate();
if ($canedit) {
echo "<form name='form' action=\"" . Toolbox::getItemTypeFormURL(__CLASS__) . "\" method='post'>";
}
echo "<div class='center spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='4'>" . __('Assistance') . "</th></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td width='30%'>" . __('Step for the hours (minutes)') . "</td>";
echo "<td width='20%'>";
Dropdown::showNumber('time_step', array('value' => $CFG_GLPI["time_step"], 'min' => 30, 'max' => 60, 'step' => 30, 'toadd' => array(1 => 1, 5 => 5, 10 => 10, 15 => 15, 20 => 20)));
echo "</td>";
echo "<td width='30%'>" . __('Limit of the schedules for planning') . "</td>";
echo "<td width='20%'>";
Dropdown::showHours('planning_begin', array('value' => $CFG_GLPI["planning_begin"]));
echo " -> ";
Dropdown::showHours('planning_end', array('value' => $CFG_GLPI["planning_end"]));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Default file size limit imported by the mails receiver') . "</td><td>";
MailCollector::showMaxFilesize('default_mailcollector_filesize_max', $CFG_GLPI["default_mailcollector_filesize_max"]);
echo "</td>";
echo "<td>" . __('Use rich text for helpdesk') . "</td><td>";
$id = 'alert' . mt_rand();
$param['on_change'] = '$("#' . $id . '").html("");
if ($(this).val() == 0) {
$("#' . $id . '").html("<br>' . __('You will lose the formatting of your data') . '");
}';
Dropdown::showYesNo("use_rich_text", $CFG_GLPI["use_rich_text"], -1, $param);
echo "<span class='red' id='" . $id . "'></span>";
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Default heading when adding a document to a ticket') . "</td><td>";
DocumentCategory::dropdown(array('value' => $CFG_GLPI["documentcategories_id_forticket"], 'name' => "documentcategories_id_forticket"));
echo "</td>";
echo "<td>" . __('By default, a software may be linked to a ticket') . "</td><td>";
Dropdown::showYesNo("default_software_helpdesk_visible", $CFG_GLPI["default_software_helpdesk_visible"]);
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Keep tickets when purging hardware in the inventory') . "</td><td>";
Dropdown::showYesNo("keep_tickets_on_delete", $CFG_GLPI["keep_tickets_on_delete"]);
echo "</td><td>" . __('Show personnal information in new ticket form (simplified interface)');
echo "</td><td>";
Dropdown::showYesNo('use_check_pref', $CFG_GLPI['use_check_pref']);
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Allow anonymous ticket creation (helpdesk.receiver)') . "</td><td>";
Dropdown::showYesNo("use_anonymous_helpdesk", $CFG_GLPI["use_anonymous_helpdesk"]);
echo "</td><td>" . __('Allow anonymous followups (receiver)') . "</td><td>";
Dropdown::showYesNo("use_anonymous_followups", $CFG_GLPI["use_anonymous_followups"]);
echo "</td></tr>";
echo "</table>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='7'>" . __('Matrix of calculus for priority');
echo "<input type='hidden' name='_matrix' value='1'></th></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td class='b right' colspan='2'>" . __('Impact') . "</td>";
for ($impact = 5; $impact >= 1; $impact--) {
echo "<td class='center'>" . Ticket::getImpactName($impact) . '<br>';
if ($impact == 3) {
$isimpact[3] = 1;
echo "<input type='hidden' name='_impact_3' value='1'>";
} else {
$isimpact[$impact] = ($CFG_GLPI['impact_mask'] & 1 << $impact) > 0;
Dropdown::showYesNo("_impact_{$impact}", $isimpact[$impact]);
}
echo "</td>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td class='b' colspan='2'>" . __('Urgency') . "</td>";
for ($impact = 5; $impact >= 1; $impact--) {
echo "<td> </td>";
}
echo "</tr>";
for ($urgency = 5; $urgency >= 1; $urgency--) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . Ticket::getUrgencyName($urgency) . " </td>";
echo "<td>";
if ($urgency == 3) {
$isurgency[3] = 1;
echo "<input type='hidden' name='_urgency_3' value='1'>";
} else {
$isurgency[$urgency] = ($CFG_GLPI['urgency_mask'] & 1 << $urgency) > 0;
Dropdown::showYesNo("_urgency_{$urgency}", $isurgency[$urgency]);
}
echo "</td>";
for ($impact = 5; $impact >= 1; $impact--) {
$pri = round(($urgency + $impact) / 2);
if (isset($CFG_GLPI['priority_matrix'][$urgency][$impact])) {
$pri = $CFG_GLPI['priority_matrix'][$urgency][$impact];
}
if ($isurgency[$urgency] && $isimpact[$impact]) {
$bgcolor = $_SESSION["glpipriority_{$pri}"];
echo "<td class='center' bgcolor='{$bgcolor}'>";
Ticket::dropdownPriority(array('value' => $pri, 'name' => "_matrix_{$urgency}_{$impact}"));
echo "</td>";
} else {
echo "<td><input type='hidden' name='_matrix_{$urgency}_{$impact}' value='{$pri}'>\n </td>";
}
}
echo "</tr>\n";
}
if ($canedit) {
echo "<tr class='tab_bg_2'>";
echo "<td colspan='7' class='center'>";
echo "<input type='submit' name='update' class='submit' value=\"" . _sx('button', 'Save') . "\">";
echo "</td></tr>";
}
echo "</table></div>";
Html::closeForm();
}
/**
* Print the config form for connections
*
* @return Nothing (display)
**/
function showFormHelpdesk()
{
global $DB, $LANG, $CFG_GLPI;
if (!haveRight("config", "w")) {
return false;
}
echo "<form name='form' action=\"" . getItemTypeFormURL(__CLASS__) . "\" method='post'>";
echo "<div class='center' id='tabsbody'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='4'>" . $LANG['title'][24] . "</th></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . $LANG['setup'][612] . " :</td><td>";
Dropdown::showYesNo("is_ticket_category_mandatory", $CFG_GLPI["is_ticket_category_mandatory"]);
echo "</td><td>" . $LANG['setup'][148] . " :</td><td>";
Dropdown::showInteger('time_step', $CFG_GLPI["time_step"], 30, 60, 30, array(5 => 5, 10 => 10, 15 => 15, 20 => 20));
echo " " . $LANG['job'][22];
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . $LANG['setup'][610] . " :</td><td>";
Dropdown::showYesNo("is_ticket_title_mandatory", $CFG_GLPI["is_ticket_title_mandatory"]);
echo "</td><td>" . $LANG['setup'][223] . " :</td><td>";
Dropdown::showHours('planning_begin', $CFG_GLPI["planning_begin"]);
echo " -> ";
Dropdown::showHours('planning_end', $CFG_GLPI["planning_end"]);
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td> " . $LANG['setup'][611] . " :</td><td>";
Dropdown::showYesNo("is_ticket_content_mandatory", $CFG_GLPI["is_ticket_content_mandatory"]);
echo "</td><td>" . $LANG['mailgate'][7] . " (" . $LANG['setup'][46] . ") :</td><td>";
MailCollector::showMaxFilesize('default_mailcollector_filesize_max', $CFG_GLPI["default_mailcollector_filesize_max"]);
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td> " . $LANG['setup'][52] . " :</td><td>";
$autoassign = array(NO_AUTO_ASSIGN => $LANG['choice'][0], AUTO_ASSIGN_HARDWARE_CATEGORY => $LANG['setup'][51], AUTO_ASSIGN_CATEGORY_HARDWARE => $LANG['setup'][50]);
Dropdown::showFromArray('auto_assign_mode', $autoassign, array('value' => $CFG_GLPI["auto_assign_mode"]));
echo "</td><td>" . $LANG['setup'][409] . " :</td><td>";
Dropdown::show('DocumentCategory', array('value' => $CFG_GLPI["documentcategories_id_forticket"], 'name' => "documentcategories_id_forticket"));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . $LANG['entity'][18] . " :</td><td>";
Dropdown::showInteger('autoclose_delay', $CFG_GLPI['autoclose_delay'], 0, 99, 1, array(-10 => $LANG['setup'][307]));
echo " " . $LANG['stats'][31] . "</td>";
echo "<td>" . $LANG['setup'][608] . " :</td><td>";
Dropdown::showYesNo("default_software_helpdesk_visible", $CFG_GLPI["default_software_helpdesk_visible"]);
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . $LANG['tracking'][37] . " :</td><td>";
Dropdown::showYesNo("keep_tickets_on_delete", $CFG_GLPI["keep_tickets_on_delete"]);
echo "</td><td>" . $LANG['setup'][219] . " :</td><td>";
Dropdown::showYesNo("use_anonymous_helpdesk", $CFG_GLPI["use_anonymous_helpdesk"]);
echo "</td></tr>";
echo "</table><br>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='7'>" . $LANG['help'][1];
echo "<input type='hidden' name='_matrix' value='1'></th></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td class='b right' colspan='2'>" . $LANG['joblist'][30] . " :</td>";
for ($impact = 5, $msg = 47; $impact >= 1; $impact--, $msg++) {
echo "<td>" . $LANG['help'][$msg] . " : ";
if ($impact == 3) {
$isimpact[3] = 1;
echo "<input type='hidden' name='_impact_3' value='1'>";
} else {
$isimpact[$impact] = ($CFG_GLPI['impact_mask'] & 1 << $impact) > 0;
Dropdown::showYesNo("_impact_{$impact}", $isimpact[$impact]);
}
echo "</td>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td class='b' colspan='2'>" . $LANG['joblist'][29] . " :</td>";
for ($impact = 5, $msg = 47; $impact >= 1; $impact--, $msg++) {
echo "<td> </td>";
}
echo "</tr>";
for ($urgency = 5, $msg = 42; $urgency >= 1; $urgency--, $msg++) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][$msg] . " :</td>";
echo "<td>";
if ($urgency == 3) {
$isurgency[3] = 1;
echo "<input type='hidden' name='_urgency_3' value='1'>";
} else {
$isurgency[$urgency] = ($CFG_GLPI['urgency_mask'] & 1 << $urgency) > 0;
Dropdown::showYesNo("_urgency_{$urgency}", $isurgency[$urgency]);
}
echo "</td>";
for ($impact = 5; $impact >= 1; $impact--) {
$pri = round(($urgency + $impact) / 2);
if (isset($CFG_GLPI['priority_matrix'][$urgency][$impact])) {
$pri = $CFG_GLPI['priority_matrix'][$urgency][$impact];
}
if ($isurgency[$urgency] && $isimpact[$impact]) {
$bgcolor = $_SESSION["glpipriority_{$pri}"];
echo "<td bgcolor='{$bgcolor}'>";
Ticket::dropdownPriority("_matrix_{$urgency}_{$impact}", $pri);
echo "</td>";
} else {
echo "<td><input type='hidden' name='_matrix_{$urgency}_{$impact}' value='{$pri}'></td>";
}
}
echo "</tr>\n";
}
echo "<tr class='tab_bg_2'>";
echo "<td colspan='7' class='center'>";
echo "<input type='hidden' name='id' value='" . $CFG_GLPI["id"] . "'>";
echo "<input type='submit' name='update' class='submit' value=\"" . $LANG['buttons'][2] . "\">";
echo "</td></tr>";
echo "</table></div>";
echo "</form>";
}
