/**
* Add note to Help Scout conversation.
*
* @access public
* @param int $note_id - The ID of the created note.
* @param int $entry_id - The ID of the entry the note belongs to.
* @param int $user_id - The ID of the user who created the note.
* @param string $user_name - The name of the user who created the note.
* @param string $note - The note contents.
* @param string $note_type - The note type.
* @return void
*/
public function add_note_to_conversation($note_id, $entry_id, $user_id, $user_name, $note, $note_type)
{
/* If Add Note checkbox not selected, exit. */
if (rgpost('helpscout_add_note') != '1') {
return;
}
/* Get the entry. */
$entry = GFAPI::get_entry($entry_id);
$conversation_id = $this->get_entry_converstaion_id($entry);
/* If API is not initialized or entry does not have a Help Scout conversation ID, exit. */
if (!$this->initialize_api() || !$conversation_id) {
return;
}
/* Get API user. */
$api_user = $this->api->getUserMe();
/* Create note object. */
$hs_note = new \HelpScout\model\thread\Message();
$hs_note->setCreatedBy($this->api->getUserRefProxy($api_user->getId()));
$hs_note->setBody($note);
$hs_note->setType('note');
try {
/* Post note to conversation. */
$this->api->createThread($conversation_id, $hs_note);
/* Log that note was added. */
$this->log_debug(__METHOD__ . '(): Note was successfully added to conversation.');
} catch (Exception $e) {
/* Log that note was not added. */
$this->log_error(__METHOD__ . '(): Note was not added to conversation; ' . $e->getMessage());
}
}
