function get_tickets_columns($user_name, $session)
{
if (!validateSession($user_name, $session)) {
return null;
}
global $current_user, $log;
require_once "modules/Users/Users.php";
$seed_user = new Users();
$user_id = $seed_user->retrieve_user_id($user_name);
$current_user = $seed_user;
$current_user->retrieve_entity_info($user_id, 'Users');
if (isPermitted("HelpDesk", "index") == "yes") {
require_once 'modules/HelpDesk/HelpDesk.php';
$helpdesk = new HelpDesk();
$log->debug($helpdesk->getColumnNames_Hd());
return $helpdesk->getColumnNames_Hd();
} else {
$return_array = array();
return $return_array;
}
}
function vtws_create($elementType, $element, $user)
{
$types = vtws_listtypes(null, $user);
if (!in_array($elementType, $types['types'])) {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Permission to perform the operation is denied");
}
global $log, $adb;
if (!empty($element['relations'])) {
$relations = $element['relations'];
unset($element['relations']);
}
// Cache the instance for re-use
if (!isset($vtws_create_cache[$elementType]['webserviceobject'])) {
$webserviceObject = VtigerWebserviceObject::fromName($adb, $elementType);
$vtws_create_cache[$elementType]['webserviceobject'] = $webserviceObject;
} else {
$webserviceObject = $vtws_create_cache[$elementType]['webserviceobject'];
}
// END
$handlerPath = $webserviceObject->getHandlerPath();
$handlerClass = $webserviceObject->getHandlerClass();
require_once $handlerPath;
$handler = new $handlerClass($webserviceObject, $user, $adb, $log);
$meta = $handler->getMeta();
if ($meta->hasWriteAccess() !== true) {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Permission to write is denied");
}
$referenceFields = $meta->getReferenceFieldDetails();
foreach ($referenceFields as $fieldName => $details) {
if (isset($element[$fieldName]) && strlen($element[$fieldName]) > 0) {
$ids = vtws_getIdComponents($element[$fieldName]);
$elemTypeId = $ids[0];
$elemId = $ids[1];
$referenceObject = VtigerWebserviceObject::fromId($adb, $elemTypeId);
if (!in_array($referenceObject->getEntityName(), $details)) {
throw new WebServiceException(WebServiceErrorCode::$REFERENCEINVALID, "Invalid reference specified for {$fieldName}");
}
if ($referenceObject->getEntityName() == 'Users') {
if (!$meta->hasAssignPrivilege($element[$fieldName])) {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Cannot assign record to the given user");
}
}
if (!in_array($referenceObject->getEntityName(), $types['types']) && $referenceObject->getEntityName() != 'Users') {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Permission to access reference type is denied" . $referenceObject->getEntityName());
}
} else {
if ($element[$fieldName] !== NULL) {
unset($element[$fieldName]);
}
}
}
if ($meta->hasMandatoryFields($element)) {
$ownerFields = $meta->getOwnerFields();
if (is_array($ownerFields) && sizeof($ownerFields) > 0) {
foreach ($ownerFields as $ownerField) {
if (isset($element[$ownerField]) && $element[$ownerField] !== null && !$meta->hasAssignPrivilege($element[$ownerField])) {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Cannot assign record to the given user");
}
}
}
// Product line support
if (($elementType == 'Quotes' || $elementType == 'PurchaseOrder' || $elementType == 'SalesOrder' || $elementType == 'Invoice') && is_array($element['pdoInformation'])) {
include 'include/Webservices/ProductLines.php';
} else {
$_REQUEST['action'] = $elementType . 'Ajax';
}
if ($elementType == 'HelpDesk') {
//Added to construct the update log for Ticket history
$colflds = $element;
list($void, $colflds['assigned_user_id']) = explode('x', $colflds['assigned_user_id']);
$grp_name = fetchGroupName($colflds['assigned_user_id']);
$assigntype = $grp_name != '' ? 'T' : 'U';
$updlog = HelpDesk::getUpdateLogCreateMessage($colflds, $grp_name, $assigntype);
$updlog = from_html($updlog, false);
}
$entity = $handler->create($elementType, $element);
if ($elementType == 'HelpDesk') {
list($wsid, $newrecid) = vtws_getIdComponents($entity['id']);
$adb->pquery('update vtiger_troubletickets set update_log=? where ticketid=?', array($updlog, $newrecid));
}
// Establish relations
if (!empty($relations)) {
list($wsid, $newrecid) = vtws_getIdComponents($entity['id']);
$modname = $meta->getEntityName();
vtws_internal_setrelation($newrecid, $modname, $relations);
}
VTWS_PreserveGlobal::flush();
return $entity;
} else {
return null;
}
}
/**
* Get Ticket record information based on subject or id.
*/
function GetTicketRecord($subjectOrId, $fromemail = false)
{
require_once 'modules/HelpDesk/HelpDesk.php';
$ticketid = $this->LookupTicket($subjectOrId);
$ticket_focus = false;
if ($ticketid) {
if ($this->_cachedTickets[$ticketid]) {
$ticket_focus = $this->_cachedTickets[$ticketid];
// Check the parentid association if specified.
if ($fromemail && !$this->LookupContactOrAccount($fromemail, $ticket_focus->column_fields[parent_id])) {
$ticket_focus = false;
}
if ($ticket_focus) {
$this->log("Reusing Cached Ticket [" . $ticket_focus->column_fields[ticket_title] . "]");
}
} else {
$ticket_focus = new HelpDesk();
$ticket_focus->retrieve_entity_info($ticketid, 'HelpDesk');
$ticket_focus->id = $ticketid;
// Check the parentid association if specified.
if ($fromemail && !$this->LookupContactOrAccount($fromemail, $ticket_focus->column_fields[parent_id])) {
$ticket_focus = false;
}
if ($ticket_focus) {
$this->log("Caching Ticket [" . $ticket_focus->column_fields[ticket_title] . "]");
$this->_cachedTickets[$ticketid] = $ticket_focus;
}
}
}
return $ticket_focus;
}
function get_project_tickets($id, $module, $customerid, $sessionid)
{
require_once 'modules/HelpDesk/HelpDesk.php';
require_once 'include/utils/UserInfoUtil.php';
$adb = PearDatabase::getInstance();
$log = vglobal('log');
$log->debug("Entering customer portal function get_project_tickets ..");
$check = checkModuleActive($module);
if ($check == false) {
return array("#MODULE INACTIVE#");
}
if (!validateSession($customerid, $sessionid)) {
return null;
}
$user = new Users();
$userid = getPortalUserid();
$current_user = $user->retrieveCurrentUserInfoFromFile($userid);
$focus = new HelpDesk();
$focus->filterInactiveFields('HelpDesk');
$TicketsfieldVisibilityByColumn = array();
$fields_list = array();
foreach ($focus->list_fields as $fieldlabel => $values) {
foreach ($values as $table => $fieldname) {
$fields_list[$fieldlabel] = $fieldname;
$TicketsfieldVisibilityByColumn[$fieldname] = getColumnVisibilityPermission($current_user->id, $fieldname, 'HelpDesk');
}
}
$query = "SELECT vtiger_troubletickets.*, vtiger_crmentity.smownerid FROM vtiger_troubletickets\n\t\tINNER JOIN vtiger_crmentity ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid\n\t\tINNER JOIN vtiger_crmentityrel ON (vtiger_crmentityrel.relcrmid = vtiger_crmentity.crmid OR vtiger_crmentityrel.crmid = vtiger_crmentity.crmid)\n\t\tWHERE vtiger_crmentity.deleted = 0 AND (vtiger_crmentityrel.crmid = ? OR vtiger_crmentityrel.relcrmid = ?)";
$params = array($id, $id);
$res = $adb->pquery($query, $params);
$noofdata = $adb->num_rows($res);
for ($j = 0; $j < $noofdata; $j++) {
$i = 0;
foreach ($fields_list as $fieldlabel => $fieldname) {
$fieldper = $TicketsfieldVisibilityByColumn[$fieldname];
//in troubletickets the list_fields has columns so we call this API
if ($fieldper == '1') {
continue;
}
$output[0][$module]['head'][0][$i]['fielddata'] = Vtiger_Language_Handler::getTranslatedString($fieldlabel, 'HelpDesk', vglobal('default_language'));
$fieldvalue = $adb->query_result($res, $j, $fieldname);
$ticketid = $adb->query_result($res, $j, 'ticketid');
if ($fieldname == 'title') {
$fieldvalue = '<a href="index.php?module=HelpDesk&action=index&fun=detail&ticketid=' . $ticketid . '">' . $fieldvalue . '</a>';
}
if ($fieldname == 'parent_id' || $fieldname == 'contact_id') {
$crmid = $fieldvalue;
$entitymodule = getSalesEntityType($crmid);
if ($crmid != '' && $entitymodule != '') {
$fieldvalues = getEntityName($entitymodule, array($crmid));
if ($entitymodule == 'Contacts') {
$fieldvalue = '<a href="index.php?module=Contacts&action=index&id=' . $crmid . '">' . $fieldvalues[$crmid] . '</a>';
} elseif ($entitymodule == 'Accounts') {
$fieldvalue = '<a href="index.php?module=Accounts&action=index&id=' . $crmid . '">' . $fieldvalues[$crmid] . '</a>';
}
} else {
$fieldvalue = '';
}
}
if ($fieldname == 'smownerid') {
$fieldvalue = getOwnerName($fieldvalue);
}
if ($fieldlabel == 'Status') {
$fieldvalue = Vtiger_Language_Handler::getTranslatedString($fieldvalue, 'HelpDesk', vglobal('default_language'));
}
$output[1][$module]['data'][$j][$i]['fielddata'] = $fieldvalue;
$i++;
}
}
$log->debug("Exiting customerportal function get_project_tickets ..");
return $output;
}
function create_ticket_from_toolbar($username, $sessionid, $title, $description, $priority, $severity, $category, $user_name, $parent_id, $product_id)
{
global $log;
global $adb;
global $current_user;
if (!validateSession($username, $sessionid)) {
return null;
}
require_once "modules/Users/Users.php";
$seed_user = new Users();
$user_id = $seed_user->retrieve_user_id($username);
$current_user = $seed_user;
$current_user->retrieve_entity_info($user_id, 'Users');
if (isPermitted("HelpDesk", "EditView") == "yes") {
$seed_ticket = new HelpDesk();
$output_list = array();
require_once 'modules/HelpDesk/HelpDesk.php';
$ticket = new HelpDesk();
$ticket->column_fields[ticket_title] = $title;
$ticket->column_fields[description] = $description;
$ticket->column_fields[ticketpriorities] = $priority;
$ticket->column_fields[ticketseverities] = $severity;
$ticket->column_fields[ticketcategories] = $category;
$ticket->column_fields[ticketstatus] = 'Open';
$ticket->column_fields[parent_id] = $parent_id;
$ticket->column_fields[product_id] = $product_id;
$ticket->column_fields[assigned_user_id] = $user_id;
//$ticket->saveentity("HelpDesk");
$ticket->save("HelpDesk");
if ($ticket->id != '') {
return "Ticket created successfully";
} else {
return "Error while creating Ticket.Try again";
}
} else {
return $accessDenied;
}
}
/** This function returns the vtiger_field details for a given vtiger_fieldname.
* Param $uitype - UI type of the vtiger_field
* Param $fieldname - Form vtiger_field name
* Param $fieldlabel - Form vtiger_field label name
* Param $maxlength - maximum length of the vtiger_field
* Param $col_fields - array contains the vtiger_fieldname and values
* Param $generatedtype - Field generated type (default is 1)
* Param $module_name - module name
* Return type is an array
*/
function getOutputHtml($uitype, $fieldname, $fieldlabel, $maxlength, $col_fields, $generatedtype, $module_name, $mode = '', $typeofdata = null)
{
global $log, $app_strings, $adb, $default_charset, $theme, $mod_strings, $current_user;
$log->debug("Entering getOutputHtml(" . $uitype . "," . $fieldname . "," . $fieldlabel . "," . $maxlength . "," . print_r($col_fields, true) . "," . $generatedtype . "," . $module_name . ") method ...");
require 'user_privileges/sharing_privileges_' . $current_user->id . '.php';
require 'user_privileges/user_privileges_' . $current_user->id . '.php';
$theme_path = "themes/" . $theme . "/";
$image_path = $theme_path . "images/";
$fieldlabel = from_html($fieldlabel);
$fieldvalue = array();
$final_arr = array();
$value = $col_fields[$fieldname];
$custfld = '';
$ui_type[] = $uitype;
$editview_fldname[] = $fieldname;
// vtlib customization: Related type field
if ($uitype == '10') {
global $adb;
$fldmod_result = $adb->pquery('SELECT relmodule, status FROM vtiger_fieldmodulerel WHERE fieldid=
(SELECT fieldid FROM vtiger_field, vtiger_tab WHERE vtiger_field.tabid=vtiger_tab.tabid AND fieldname=? AND name=? and vtiger_field.presence in (0,2)) order by sequence', array($fieldname, $module_name));
$entityTypes = array();
$parent_id = $value;
for ($index = 0; $index < $adb->num_rows($fldmod_result); ++$index) {
$entityTypes[] = $adb->query_result($fldmod_result, $index, 'relmodule');
}
if (!empty($value)) {
if ($adb->num_rows($fldmod_result) == 1) {
$valueType = $adb->query_result($fldmod_result, 0, 0);
} else {
$valueType = getSalesEntityType($value);
}
$displayValueArray = getEntityName($valueType, $value);
if (!empty($displayValueArray)) {
foreach ($displayValueArray as $key => $value) {
$displayValue = $value;
}
}
} else {
$displayValue = '';
$valueType = '';
$value = '';
}
$editview_label[] = array('options' => $entityTypes, 'selected' => $valueType, 'displaylabel' => getTranslatedString($fieldlabel, $module_name));
$fieldvalue[] = array('displayvalue' => $displayValue, 'entityid' => $parent_id);
} else {
if ($uitype == 5 || $uitype == 6 || $uitype == 23) {
$log->info("uitype is " . $uitype);
if ($value == '') {
//modified to fix the issue in trac(http://trac.vtiger.com/cgi-bin/trac.cgi/ticket/1469)
if ($fieldname != 'birthday' && $generatedtype != 2 && getTabid($module_name) != 14) {
$disp_value = getNewDisplayDate();
}
if (($module_name == 'Events' || $module_name == 'Calendar') && $uitype == 6) {
$curr_time = date('H:i', strtotime('+5 minutes'));
}
if (($module_name == 'Events' || $module_name == 'Calendar') && $uitype == 23) {
$curr_time = date('H:i', strtotime('+10 minutes'));
}
//Added to display the Contact - Support End Date as one year future instead of
//today's date -- 30-11-2005
if ($fieldname == 'support_end_date' && $_REQUEST['module'] == 'Contacts') {
$addyear = strtotime("+1 year");
$disp_value = DateTimeField::convertToUserFormat(date('Y-m-d', $addyear));
} elseif ($fieldname == 'validtill' && $_REQUEST['module'] == 'Quotes') {
$disp_value = '';
}
} else {
if ($uitype == 6) {
if ($col_fields['time_start'] != '' && ($module_name == 'Events' || $module_name == 'Calendar')) {
$curr_time = $col_fields['time_start'];
$value = $value . ' ' . $curr_time;
} else {
$curr_time = date('H:i', strtotime('+5 minutes'));
}
}
if (($module_name == 'Events' || $module_name == 'Calendar') && $uitype == 23) {
if ($col_fields['time_end'] != '') {
$curr_time = $col_fields['time_end'];
$value = $value . ' ' . $curr_time;
} else {
$curr_time = date('H:i', strtotime('+10 minutes'));
}
}
$disp_value = getValidDisplayDate($value);
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$date_format = parse_calendardate($app_strings['NTC_DATE_FORMAT']);
if (!empty($curr_time)) {
if (($module_name == 'Events' || $module_name == 'Calendar') && ($uitype == 23 || $uitype == 6)) {
$curr_time = DateTimeField::convertToUserTimeZone($curr_time);
$curr_time = $curr_time->format('H:i');
}
} else {
$curr_time = '';
}
if (empty($disp_value)) {
$disp_value = '';
}
$fieldvalue[] = array($disp_value => $curr_time);
if ($uitype == 5 || $uitype == 23) {
if ($module_name == 'Events' && $uitype == 23) {
$fieldvalue[] = array($date_format => $current_user->date_format . ' ' . $app_strings['YEAR_MONTH_DATE']);
} else {
$fieldvalue[] = array($date_format => $current_user->date_format);
}
} else {
$fieldvalue[] = array($date_format => $current_user->date_format . ' ' . $app_strings['YEAR_MONTH_DATE']);
}
} elseif ($uitype == 16) {
require_once 'modules/PickList/PickListUtils.php';
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldname = $adb->sql_escape_string($fieldname);
$pick_query = "select {$fieldname} from vtiger_{$fieldname} order by sortorderid";
$params = array();
$pickListResult = $adb->pquery($pick_query, $params);
$noofpickrows = $adb->num_rows($pickListResult);
$options = array();
$pickcount = 0;
$found = false;
for ($j = 0; $j < $noofpickrows; $j++) {
$value = decode_html($value);
$pickListValue = decode_html($adb->query_result($pickListResult, $j, strtolower($fieldname)));
if ($value == trim($pickListValue)) {
$chk_val = "selected";
$pickcount++;
$found = true;
} else {
$chk_val = '';
}
$pickListValue = to_html($pickListValue);
if (isset($_REQUEST['file']) && $_REQUEST['file'] == 'QuickCreate') {
$options[] = array(htmlentities(getTranslatedString($pickListValue), ENT_QUOTES, $default_charset), $pickListValue, $chk_val);
} else {
$options[] = array(getTranslatedString($pickListValue), $pickListValue, $chk_val);
}
}
$fieldvalue[] = $options;
} elseif ($uitype == 1613) {
require_once 'modules/PickList/PickListUtils.php';
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldname = $adb->sql_escape_string($fieldname);
$pickListResult = getAllowedPicklistModules();
$options = array();
$options[] = "";
$pickcount = 0;
$found = false;
foreach ($pickListResult as $pKey => $pValue) {
$value = decode_html($value);
$pickListValue = decode_html($pValue);
if ($value == trim($pickListValue)) {
$chk_val = "selected";
$pickcount++;
$found = true;
} else {
$chk_val = '';
}
$pickListValue = to_html($pickListValue);
if (isset($_REQUEST['file']) && $_REQUEST['file'] == 'QuickCreate') {
$options[] = array(htmlentities(getTranslatedString($pickListValue, $pickListValue), ENT_QUOTES, $default_charset), $pickListValue, $chk_val);
} else {
$options[] = array(getTranslatedString($pickListValue, $pickListValue), $pickListValue, $chk_val);
}
}
uasort($options, function ($a, $b) {
return strtolower($a[0]) < strtolower($b[0]) ? -1 : 1;
});
$fieldvalue[] = $options;
} elseif ($uitype == 15 || $uitype == 33) {
require_once 'modules/PickList/PickListUtils.php';
$roleid = $current_user->roleid;
$picklistValues = getAssignedPicklistValues($fieldname, $roleid, $adb);
$valueArr = explode("|##|", $value);
foreach ($valueArr as $key => $value) {
$valueArr[$key] = trim(html_entity_decode($value, ENT_QUOTES, $default_charset));
}
$pickcount = 0;
if (!empty($picklistValues)) {
foreach ($picklistValues as $order => $pickListValue) {
if (in_array(trim($pickListValue), $valueArr)) {
$chk_val = "selected";
$pickcount++;
} else {
$chk_val = '';
}
if (isset($_REQUEST['file']) && $_REQUEST['file'] == 'QuickCreate') {
$options[] = array(htmlentities(getTranslatedString($pickListValue), ENT_QUOTES, $default_charset), $pickListValue, $chk_val);
} else {
$options[] = array(getTranslatedString($pickListValue), $pickListValue, $chk_val);
}
}
if ($pickcount == 0 && !empty($value)) {
$options[] = array($app_strings['LBL_NOT_ACCESSIBLE'], $value, 'selected');
}
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $options;
} elseif ($uitype == 3313) {
require_once 'modules/PickList/PickListUtils.php';
$picklistValues = getAllowedPicklistModules();
$valueArr = explode("|##|", $value);
foreach ($valueArr as $key => $value) {
$valueArr[$key] = trim(html_entity_decode($value, ENT_QUOTES, $default_charset));
}
$pickcount = 0;
if (!empty($picklistValues)) {
foreach ($picklistValues as $order => $pickListValue) {
if (in_array(trim($pickListValue), $valueArr)) {
$chk_val = "selected";
$pickcount++;
} else {
$chk_val = '';
}
if (isset($_REQUEST['file']) && $_REQUEST['file'] == 'QuickCreate') {
$options[] = array(htmlentities(getTranslatedString($pickListValue, $pickListValue), ENT_QUOTES, $default_charset), $pickListValue, $chk_val);
} else {
$options[] = array(getTranslatedString($pickListValue, $pickListValue), $pickListValue, $chk_val);
}
}
if ($pickcount == 0 && !empty($value)) {
$options[] = array($app_strings['LBL_NOT_ACCESSIBLE'], $value, 'selected');
}
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
uasort($options, function ($a, $b) {
return strtolower($a[0]) < strtolower($b[0]) ? -1 : 1;
});
$fieldvalue[] = $options;
} elseif ($uitype == 1024) {
$options = array();
$arr_evo = explode(' |##| ', $value);
$roleid = $current_user->roleid;
$subrole = getRoleSubordinates($roleid);
$uservalues = array_merge($subrole, array($roleid));
for ($i = 0; $i < sizeof($uservalues); $i++) {
$currentValId = $uservalues[$i];
$currentValName = getRoleName($currentValId);
if (in_array(trim($currentValId), $arr_evo)) {
$chk_val = 'selected';
} else {
$chk_val = '';
}
$options[] = array($currentValName, $currentValId, $chk_val);
}
$fieldvalue[] = $options;
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
} elseif ($uitype == 17) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
} elseif ($uitype == 85) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
} elseif ($uitype == 14) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
} elseif ($uitype == 19 || $uitype == 20) {
if (isset($_REQUEST['body'])) {
$value = $_REQUEST['body'];
}
if ($fieldname == 'terms_conditions') {
//Assign the value from focus->column_fields (if we create Invoice from SO the SO's terms and conditions will be loaded to Invoice's terms and conditions, etc.,)
$value = $col_fields['terms_conditions'];
//if the value is empty then only we should get the default Terms and Conditions
if ($value == '' && $mode != 'edit') {
$value = getTermsandConditions();
}
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
} elseif ($uitype == 21 || $uitype == 24) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
} elseif ($uitype == 22) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
} elseif ($uitype == 52 || $uitype == 77) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
global $current_user;
if ($value != '') {
$assigned_user_id = $value;
} else {
$assigned_user_id = $current_user->id;
}
if ($uitype == 52) {
$combo_lbl_name = 'assigned_user_id';
} elseif ($uitype == 77) {
$combo_lbl_name = 'assigned_user_id1';
}
//Control will come here only for Products - Handler and Quotes - Inventory Manager
if ($is_admin == false && $profileGlobalPermission[2] == 1 && ($defaultOrgSharingPermission[getTabid($module_name)] == 3 or $defaultOrgSharingPermission[getTabid($module_name)] == 0)) {
$users_combo = get_select_options_array(get_user_array(FALSE, "Active", $assigned_user_id, 'private'), $assigned_user_id);
} else {
$users_combo = get_select_options_array(get_user_array(FALSE, "Active", $assigned_user_id), $assigned_user_id);
}
$fieldvalue[] = $users_combo;
} elseif ($uitype == 53) {
global $noof_group_rows;
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
//Security Checks
if ($fieldname == 'assigned_user_id' && $is_admin == false && $profileGlobalPermission[2] == 1 && ($defaultOrgSharingPermission[getTabid($module_name)] == 3 or $defaultOrgSharingPermission[getTabid($module_name)] == 0)) {
$result = get_current_user_access_groups($module_name);
} else {
$result = get_group_options();
}
if ($result) {
$nameArray = $adb->fetch_array($result);
}
$assigned_user_id = empty($value) ? $current_user->id : $value;
if ($fieldname == 'assigned_user_id' && $is_admin == false && $profileGlobalPermission[2] == 1 && ($defaultOrgSharingPermission[getTabid($module_name)] == 3 or $defaultOrgSharingPermission[getTabid($module_name)] == 0)) {
$users_combo = get_select_options_array(get_user_array(FALSE, "Active", $assigned_user_id, 'private'), $assigned_user_id);
} else {
$users_combo = get_select_options_array(get_user_array(FALSE, "Active", $assigned_user_id), $assigned_user_id);
}
if ($noof_group_rows != 0) {
if ($fieldname == 'assigned_user_id' && $is_admin == false && $profileGlobalPermission[2] == 1 && ($defaultOrgSharingPermission[getTabid($module_name)] == 3 or $defaultOrgSharingPermission[getTabid($module_name)] == 0)) {
$groups_combo = get_select_options_array(get_group_array(FALSE, "Active", $assigned_user_id, 'private'), $assigned_user_id);
} else {
$groups_combo = get_select_options_array(get_group_array(FALSE, "Active", $assigned_user_id), $assigned_user_id);
}
}
$fieldvalue[] = $users_combo;
$fieldvalue[] = $groups_combo;
} elseif ($uitype == 51 || $uitype == 50 || $uitype == 73) {
if (!isset($_REQUEST['convertmode']) || $_REQUEST['convertmode'] != 'update_quote_val' && $_REQUEST['convertmode'] != 'update_so_val') {
if (isset($_REQUEST['account_id']) && $_REQUEST['account_id'] != '') {
$value = vtlib_purify($_REQUEST['account_id']);
}
}
if ($value != '') {
$account_name = getAccountName($value);
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $account_name;
$fieldvalue[] = $value;
} elseif ($uitype == 54) {
$options = array();
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$pick_query = "select * from vtiger_groups";
$pickListResult = $adb->pquery($pick_query, array());
$noofpickrows = $adb->num_rows($pickListResult);
for ($j = 0; $j < $noofpickrows; $j++) {
$pickListValue = $adb->query_result($pickListResult, $j, "name");
if ($value == $pickListValue) {
$chk_val = "selected";
} else {
$chk_val = '';
}
$options[] = array($pickListValue => $chk_val);
}
$fieldvalue[] = $options;
} elseif ($uitype == 55 || $uitype == 255) {
require_once 'modules/PickList/PickListUtils.php';
if ($uitype == 255) {
$fieldpermission = getFieldVisibilityPermission($module_name, $current_user->id, 'firstname', 'readwrite');
}
if ($uitype == 255 && $fieldpermission == '0') {
$fieldvalue[] = '';
} else {
$fieldpermission = getFieldVisibilityPermission($module_name, $current_user->id, 'salutationtype', 'readwrite');
if ($fieldpermission == '0') {
$roleid = $current_user->roleid;
$picklistValues = getAssignedPicklistValues('salutationtype', $roleid, $adb);
$pickcount = 0;
$salt_value = $col_fields["salutationtype"];
foreach ($picklistValues as $order => $pickListValue) {
if ($salt_value == trim($pickListValue)) {
$chk_val = "selected";
$pickcount++;
} else {
$chk_val = '';
}
if (isset($_REQUEST['file']) && $_REQUEST['file'] == 'QuickCreate') {
$options[] = array(htmlentities(getTranslatedString($pickListValue), ENT_QUOTES, $default_charset), $pickListValue, $chk_val);
} else {
$options[] = array(getTranslatedString($pickListValue), $pickListValue, $chk_val);
}
}
if ($pickcount == 0 && $salt_value != '') {
$options[] = array($app_strings['LBL_NOT_ACCESSIBLE'], $salt_value, 'selected');
}
$fieldvalue[] = $options;
} else {
$fieldvalue[] = '';
}
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
} elseif ($uitype == 59) {
if ($_REQUEST['module'] == 'HelpDesk') {
if (isset($_REQUEST['product_id']) & $_REQUEST['product_id'] != '') {
$value = $_REQUEST['product_id'];
}
} elseif (isset($_REQUEST['parent_id']) & $_REQUEST['parent_id'] != '') {
$value = vtlib_purify($_REQUEST['parent_id']);
}
if ($value != '') {
$product_name = getProductName($value);
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $product_name;
$fieldvalue[] = $value;
} elseif ($uitype == 63) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
if ($value == '') {
$value = 1;
}
$options = array();
$pick_query = "select * from vtiger_duration_minutes order by sortorderid";
$pickListResult = $adb->pquery($pick_query, array());
$noofpickrows = $adb->num_rows($pickListResult);
$salt_value = $col_fields["duration_minutes"];
for ($j = 0; $j < $noofpickrows; $j++) {
$pickListValue = $adb->query_result($pickListResult, $j, "duration_minutes");
if ($salt_value == $pickListValue) {
$chk_val = "selected";
} else {
$chk_val = '';
}
$options[$pickListValue] = $chk_val;
}
$fieldvalue[] = $value;
$fieldvalue[] = $options;
} elseif ($uitype == 64) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$date_format = parse_calendardate($app_strings['NTC_DATE_FORMAT']);
$fieldvalue[] = $value;
} elseif ($uitype == 156) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
$fieldvalue[] = $is_admin;
} elseif ($uitype == 56) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
} elseif ($uitype == 57) {
if ($value != '') {
$displayValueArray = getEntityName('Contacts', $value);
if (!empty($displayValueArray)) {
foreach ($displayValueArray as $key => $field_value) {
$contact_name = $field_value;
}
}
} elseif (isset($_REQUEST['contact_id']) && $_REQUEST['contact_id'] != '') {
if ($_REQUEST['module'] == 'Contacts' && ($fieldname = 'contact_id')) {
$contact_name = '';
} else {
$value = $_REQUEST['contact_id'];
$displayValueArray = getEntityName('Contacts', $value);
if (!empty($displayValueArray)) {
foreach ($displayValueArray as $key => $field_value) {
$contact_name = $field_value;
}
} else {
$contact_name = '';
}
}
}
//Checking for contacts duplicate
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $contact_name;
$fieldvalue[] = $value;
} elseif ($uitype == 58) {
if ($value != '') {
$campaign_name = getCampaignName($value);
} elseif (isset($_REQUEST['campaignid']) && $_REQUEST['campaignid'] != '') {
if ($_REQUEST['module'] == 'Campaigns' && ($fieldname = 'campaignid')) {
$campaign_name = '';
} else {
$value = $_REQUEST['campaignid'];
$campaign_name = getCampaignName($value);
}
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $campaign_name;
$fieldvalue[] = $value;
} elseif ($uitype == 61) {
if ($value != '') {
$assigned_user_id = $value;
} else {
$assigned_user_id = $current_user->id;
}
if ($module_name == 'Emails' && $col_fields['record_id'] != '') {
$attach_result = $adb->pquery("select * from vtiger_seattachmentsrel where crmid = ?", array($col_fields['record_id']));
//to fix the issue in mail attachment on forwarding mails
if (isset($_REQUEST['forward']) && $_REQUEST['forward'] != '') {
global $att_id_list;
}
for ($ii = 0; $ii < $adb->num_rows($attach_result); $ii++) {
$attachmentid = $adb->query_result($attach_result, $ii, 'attachmentsid');
if ($attachmentid != '') {
$attachquery = "select * from vtiger_attachments where attachmentsid=?";
$attachmentsname = $adb->query_result($adb->pquery($attachquery, array($attachmentid)), 0, 'name');
if ($attachmentsname != '') {
$fieldvalue[$attachmentid] = '[ ' . $attachmentsname . ' ]';
}
if (isset($_REQUEST['forward']) && $_REQUEST['forward'] != '') {
$att_id_list .= $attachmentid . ';';
}
}
}
} else {
if ($col_fields['record_id'] != '') {
$attachmentid = $adb->query_result($adb->pquery("select * from vtiger_seattachmentsrel where crmid = ?", array($col_fields['record_id'])), 0, 'attachmentsid');
if ($col_fields[$fieldname] == '' && $attachmentid != '') {
$attachquery = "select * from vtiger_attachments where attachmentsid=?";
$value = $adb->query_result($adb->pquery($attachquery, array($attachmentid)), 0, 'name');
}
}
if ($value != '') {
$filename = ' [ ' . $value . ' ]';
}
if ($filename != '') {
$fieldvalue[] = $filename;
}
if ($value != '') {
$fieldvalue[] = $value;
}
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
} elseif ($uitype == 28) {
if ($col_fields['record_id'] != '') {
$attachmentid = $adb->query_result($adb->pquery("select * from vtiger_seattachmentsrel where crmid = ?", array($col_fields['record_id'])), 0, 'attachmentsid');
if ($col_fields[$fieldname] == '' && $attachmentid != '') {
$attachquery = "select * from vtiger_attachments where attachmentsid=?";
$value = $adb->query_result($adb->pquery($attachquery, array($attachmentid)), 0, 'name');
}
}
if ($value != '' && $module_name != 'Documents') {
$filename = ' [ ' . $value . ' ]';
} elseif ($value != '' && $module_name == 'Documents') {
$filename = $value;
}
if ($filename != '') {
$fieldvalue[] = $filename;
}
if ($value != '') {
$fieldvalue[] = $value;
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
} elseif ($uitype == 69) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
if ($col_fields['record_id'] != "") {
if ($module_name == 'Products') {
$query = 'select vtiger_attachments.path, vtiger_attachments.attachmentsid, vtiger_attachments.name ,vtiger_crmentity.setype from vtiger_products left join vtiger_seattachmentsrel on vtiger_seattachmentsrel.crmid=vtiger_products.productid inner join vtiger_attachments on vtiger_attachments.attachmentsid=vtiger_seattachmentsrel.attachmentsid inner join vtiger_crmentity on vtiger_crmentity.crmid=vtiger_attachments.attachmentsid where vtiger_crmentity.setype="Products Image" and productid=?';
$params = array($col_fields['record_id']);
} else {
if ($module_name == 'Contacts') {
$imageattachment = 'Image';
} else {
$imageattachment = 'Attachment';
}
$query = "select vtiger_attachments.*,vtiger_crmentity.setype\n\t\t\t\t from vtiger_attachments\n\t\t\t\t inner join vtiger_seattachmentsrel on vtiger_seattachmentsrel.attachmentsid = vtiger_attachments.attachmentsid\n\t\t\t\t inner join vtiger_crmentity on vtiger_crmentity.crmid=vtiger_attachments.attachmentsid\n\t\t\t\t where vtiger_crmentity.setype='{$module_name} {$imageattachment}'\n\t\t\t\t and vtiger_attachments.name = ?\n\t\t\t\t and vtiger_seattachmentsrel.crmid=?";
$params = array($col_fields[$fieldname], $col_fields['record_id']);
}
$result_image = $adb->pquery($query, $params);
for ($image_iter = 0; $image_iter < $adb->num_rows($result_image); $image_iter++) {
$image_id_array[] = $adb->query_result($result_image, $image_iter, 'attachmentsid');
//decode_html - added to handle UTF-8 characters in file names
//urlencode - added to handle special characters like #, %, etc.,
$image_array[] = urlencode(decode_html($adb->query_result($result_image, $image_iter, 'name')));
$image_orgname_array[] = decode_html($adb->query_result($result_image, $image_iter, 'name'));
$image_path_array[] = $adb->query_result($result_image, $image_iter, 'path');
}
if (is_array($image_array)) {
for ($img_itr = 0; $img_itr < count($image_array); $img_itr++) {
$fieldvalue[] = array('name' => $image_array[$img_itr], 'path' => $image_path_array[$img_itr] . $image_id_array[$img_itr] . "_", "orgname" => $image_orgname_array[$img_itr]);
}
} else {
$fieldvalue[] = '';
}
} else {
$fieldvalue[] = '';
}
} elseif ($uitype == 62) {
if (isset($_REQUEST['parent_id']) && $_REQUEST['parent_id'] != '') {
$value = vtlib_purify($_REQUEST['parent_id']);
}
if ($value != '') {
$parent_module = getSalesEntityType($value);
}
if (isset($_REQUEST['account_id']) && $_REQUEST['account_id'] != '') {
$parent_module = "Accounts";
$value = $_REQUEST['account_id'];
}
if ($parent_module != 'Contacts') {
if ($parent_module == "Leads") {
$displayValueArray = getEntityName($parent_module, $value);
if (!empty($displayValueArray)) {
foreach ($displayValueArray as $key => $field_value) {
$parent_name = $field_value;
}
}
$lead_selected = "selected";
} elseif ($parent_module == "Accounts") {
$sql = "select * from vtiger_account where accountid=?";
$result = $adb->pquery($sql, array($value));
$parent_name = $adb->query_result($result, 0, "accountname");
$account_selected = "selected";
} elseif ($parent_module == "Potentials") {
$sql = "select * from vtiger_potential where potentialid=?";
$result = $adb->pquery($sql, array($value));
$parent_name = $adb->query_result($result, 0, "potentialname");
$potential_selected = "selected";
} elseif ($parent_module == "Products") {
$sql = "select * from vtiger_products where productid=?";
$result = $adb->pquery($sql, array($value));
$parent_name = $adb->query_result($result, 0, "productname");
$product_selected = "selected";
} elseif ($parent_module == "PurchaseOrder") {
$sql = "select * from vtiger_purchaseorder where purchaseorderid=?";
$result = $adb->pquery($sql, array($value));
$parent_name = $adb->query_result($result, 0, "subject");
$porder_selected = "selected";
} elseif ($parent_module == "SalesOrder") {
$sql = "select * from vtiger_salesorder where salesorderid=?";
$result = $adb->pquery($sql, array($value));
$parent_name = $adb->query_result($result, 0, "subject");
$sorder_selected = "selected";
} elseif ($parent_module == "Invoice") {
$sql = "select * from vtiger_invoice where invoiceid=?";
$result = $adb->pquery($sql, array($value));
$parent_name = $adb->query_result($result, 0, "subject");
$invoice_selected = "selected";
} elseif ($parent_module == "Quotes") {
$sql = "select * from vtiger_quotes where quoteid=?";
$result = $adb->pquery($sql, array($value));
$parent_name = $adb->query_result($result, 0, "subject");
$quote_selected = "selected";
} elseif ($parent_module == "HelpDesk") {
$sql = "select * from vtiger_troubletickets where ticketid=?";
$result = $adb->pquery($sql, array($value));
$parent_name = $adb->query_result($result, 0, "title");
$ticket_selected = "selected";
}
}
$editview_label[] = array($app_strings['COMBO_LEADS'], $app_strings['COMBO_ACCOUNTS'], $app_strings['COMBO_POTENTIALS'], $app_strings['COMBO_PRODUCTS'], $app_strings['COMBO_INVOICES'], $app_strings['COMBO_PORDER'], $app_strings['COMBO_SORDER'], $app_strings['COMBO_QUOTES'], $app_strings['COMBO_HELPDESK']);
$editview_label[] = array($lead_selected, $account_selected, $potential_selected, $product_selected, $invoice_selected, $porder_selected, $sorder_selected, $quote_selected, $ticket_selected);
$editview_label[] = array("Leads&action=Popup", "Accounts&action=Popup", "Potentials&action=Popup", "Products&action=Popup", "Invoice&action=Popup", "PurchaseOrder&action=Popup", "SalesOrder&action=Popup", "Quotes&action=Popup", "HelpDesk&action=Popup");
$fieldvalue[] = $parent_name;
$fieldvalue[] = $value;
} elseif ($uitype == 66) {
if (!empty($_REQUEST['parent_id'])) {
$value = vtlib_purify($_REQUEST['parent_id']);
}
if (!empty($value)) {
$parent_module = getSalesEntityType($value);
if ($parent_module != "Contacts") {
$entity_names = getEntityName($parent_module, $value);
$parent_name = $entity_names[$value];
$fieldvalue[] = $parent_name;
$fieldvalue[] = $value;
}
}
// Check for vtiger_activity type if task orders to be added in select option
$act_mode = $_REQUEST['activity_mode'];
$parentModulesList = array('Leads' => $app_strings['COMBO_LEADS'], 'Accounts' => $app_strings['COMBO_ACCOUNTS'], 'Potentials' => $app_strings['COMBO_POTENTIALS'], 'HelpDesk' => $app_strings['COMBO_HELPDESK'], 'Campaigns' => $app_strings['COMBO_CAMPAIGNS'], 'Vendors' => $app_strings['COMBO_VENDORS']);
if ($act_mode == "Task") {
$parentModulesList['Quotes'] = $app_strings['COMBO_QUOTES'];
$parentModulesList['PurchaseOrder'] = $app_strings['COMBO_PORDER'];
$parentModulesList['SalesOrder'] = $app_strings['COMBO_SORDER'];
$parentModulesList['Invoice'] = $app_strings['COMBO_INVOICES'];
}
$parentModuleNames = array_keys($parentModulesList);
$parentModuleLabels = array_values($parentModulesList);
$editview_label[0] = $parentModuleLabels;
$editview_label[1] = array_fill(0, count($parentModulesList), '');
$selectedModuleIndex = array_search($parent_module, $parentModuleNames);
if ($selectedModuleIndex > -1) {
$editview_label[1][$selectedModuleIndex] = 'selected';
}
$parentModulePopupUrl = array();
foreach ($parentModuleNames as $parentModule) {
$parentModulePopupUrl[] = $parentModule . '&action=Popup';
}
$editview_label[2] = $parentModulePopupUrl;
} elseif ($uitype == 357) {
$pmodule = $_REQUEST['pmodule'];
if (empty($pmodule)) {
$pmodule = $_REQUEST['par_module'];
}
if ($pmodule == 'Contacts') {
$contact_selected = 'selected';
} elseif ($pmodule == 'Accounts') {
$account_selected = 'selected';
} elseif ($pmodule == 'Leads') {
$lead_selected = 'selected';
} elseif ($pmodule == 'Vendors') {
$vendor_selected = 'selected';
} elseif ($pmodule == 'Users') {
$user_selected = 'selected';
} elseif ($pmodule == 'Project') {
$project_selected = 'selected';
} elseif ($pmodule == 'ProjectTask') {
$projecttask_selected = 'selected';
} elseif ($pmodule == 'Potentials') {
$potentials_selected = 'selected';
} elseif ($pmodule == 'HelpDesk') {
$helpdesk_selected = 'selected';
}
if (isset($_REQUEST['emailids']) && $_REQUEST['emailids'] != '') {
$parent_id = $_REQUEST['emailids'];
$parent_name = '';
$myids = explode("|", $parent_id);
for ($i = 0; $i < count($myids) - 1; $i++) {
$realid = explode("@", $myids[$i]);
$entityid = $realid[0];
$nemail = count($realid);
if ($pmodule == 'Accounts') {
require_once 'modules/Accounts/Accounts.php';
$myfocus = new Accounts();
$myfocus->retrieve_entity_info($entityid, "Accounts");
$fullname = br2nl($myfocus->column_fields['accountname']);
$account_selected = 'selected';
} elseif ($pmodule == 'Contacts') {
require_once 'modules/Contacts/Contacts.php';
$myfocus = new Contacts();
$myfocus->retrieve_entity_info($entityid, "Contacts");
$fname = br2nl($myfocus->column_fields['firstname']);
$lname = br2nl($myfocus->column_fields['lastname']);
$fullname = $lname . ' ' . $fname;
$contact_selected = 'selected';
} elseif ($pmodule == 'Leads') {
require_once 'modules/Leads/Leads.php';
$myfocus = new Leads();
$myfocus->retrieve_entity_info($entityid, "Leads");
$fname = br2nl($myfocus->column_fields['firstname']);
$lname = br2nl($myfocus->column_fields['lastname']);
$fullname = $lname . ' ' . $fname;
$lead_selected = 'selected';
} elseif ($pmodule == 'Project') {
require_once 'modules/Project/Project.php';
$myfocus = new Project();
$myfocus->retrieve_entity_info($entityid, "Project");
$fname = br2nl($myfocus->column_fields['projectname']);
$lname = br2nl($myfocus->column_fields['projectid']);
$fullname = $fname;
$project_selected = 'selected';
} elseif ($pmodule == 'ProjectTask') {
require_once 'modules/ProjectTask/ProjectTask.php';
$myfocus = new ProjectTask();
$myfocus->retrieve_entity_info($entityid, "ProjectTask");
$fname = br2nl($myfocus->column_fields['projecttaskname']);
$lname = br2nl($myfocus->column_fields['projecttaskid']);
$fullname = $fname;
$projecttask_selected = 'selected';
} elseif ($pmodule == 'Potentials') {
require_once 'modules/Potentials/Potentials.php';
$myfocus = new Potentials();
$myfocus->retrieve_entity_info($entityid, "Potentials");
$fname = br2nl($myfocus->column_fields['potentialname']);
$lname = br2nl($myfocus->column_fields['potentialid']);
$fullname = $fname;
$potentials_selected = 'selected';
} elseif ($pmodule == 'HelpDesk') {
require_once 'modules/HelpDesk/HelpDesk.php';
$myfocus = new HelpDesk();
$myfocus->retrieve_entity_info($entityid, "HelpDesk");
$fname = br2nl($myfocus->column_fields['title']);
$lname = br2nl($myfocus->column_fields['ticketid']);
$fullname = $fname;
$helpdesk_selected = 'selected';
}
for ($j = 1; $j < $nemail; $j++) {
$querystr = 'select columnname from vtiger_field where fieldid=? and vtiger_field.presence in (0,2)';
$result = $adb->pquery($querystr, array($realid[$j]));
$temp = $adb->query_result($result, 0, 'columnname');
$temp1 = br2nl($myfocus->column_fields[$temp]);
//Modified to display the entities in red which don't have email id
if (!empty($temp_parent_name) && strlen($temp_parent_name) > 150) {
$parent_name .= '<br>';
$temp_parent_name = '';
}
if ($temp1 != '') {
$parent_name .= $fullname . '<' . $temp1 . '>; ';
$temp_parent_name .= $fullname . '<' . $temp1 . '>; ';
} else {
$parent_name .= "<b style='color:red'>" . $fullname . '<' . $temp1 . '>; ' . "</b>";
$temp_parent_name .= "<b style='color:red'>" . $fullname . '<' . $temp1 . '>; ' . "</b>";
}
}
}
} else {
if ($_REQUEST['record'] != '' && $_REQUEST['record'] != NULL) {
$parent_name = '';
$parent_id = '';
$myemailid = $_REQUEST['record'];
$mysql = "select crmid from vtiger_seactivityrel where activityid=?";
$myresult = $adb->pquery($mysql, array($myemailid));
$mycount = $adb->num_rows($myresult);
if ($mycount > 0) {
for ($i = 0; $i < $mycount; $i++) {
$mycrmid = $adb->query_result($myresult, $i, 'crmid');
$parent_module = getSalesEntityType($mycrmid);
if ($parent_module == "Leads") {
$sql = "select firstname,lastname,email from vtiger_leaddetails where leadid=?";
$result = $adb->pquery($sql, array($mycrmid));
$full_name = getFullNameFromQResult($result, 0, "Leads");
$myemail = $adb->query_result($result, 0, "email");
$parent_id .= $mycrmid . '@0|';
//make it such that the email adress sent is remebered and only that one is retrived
$parent_name .= $full_name . '<' . $myemail . '>; ';
$lead_selected = 'selected';
} elseif ($parent_module == "Contacts") {
$sql = "select * from vtiger_contactdetails where contactid=?";
$result = $adb->pquery($sql, array($mycrmid));
$full_name = getFullNameFromQResult($result, 0, "Contacts");
$myemail = $adb->query_result($result, 0, "email");
$parent_id .= $mycrmid . '@0|';
//make it such that the email adress sent is remebered and only that one is retrived
$parent_name .= $full_name . '<' . $myemail . '>; ';
$contact_selected = 'selected';
} elseif ($parent_module == "Accounts") {
$sql = "select * from vtiger_account where accountid=?";
$result = $adb->pquery($sql, array($mycrmid));
$account_name = $adb->query_result($result, 0, "accountname");
$myemail = $adb->query_result($result, 0, "email1");
$parent_id .= $mycrmid . '@0|';
//make it such that the email adress sent is remebered and only that one is retrived
$parent_name .= $account_name . '<' . $myemail . '>; ';
$account_selected = 'selected';
} elseif ($parent_module == "Users") {
$sql = "select user_name,email1 from vtiger_users where id=?";
$result = $adb->pquery($sql, array($mycrmid));
$account_name = $adb->query_result($result, 0, "user_name");
$myemail = $adb->query_result($result, 0, "email1");
$parent_id .= $mycrmid . '@0|';
//make it such that the email adress sent is remebered and only that one is retrived
$parent_name .= $account_name . '<' . $myemail . '>; ';
$user_selected = 'selected';
} elseif ($parent_module == "Vendors") {
$sql = "select * from vtiger_vendor where vendorid=?";
$result = $adb->pquery($sql, array($mycrmid));
$vendor_name = $adb->query_result($result, 0, "vendorname");
$myemail = $adb->query_result($result, 0, "email");
$parent_id .= $mycrmid . '@0|';
//make it such that the email adress sent is remebered and only that one is retrived
$parent_name .= $vendor_name . '<' . $myemail . '>; ';
$vendor_selected = 'selected';
}
}
}
}
$custfld .= '<td width="20%" class="dataLabel">' . $app_strings['To'] . ' </td>';
$custfld .= '<td width="90%" colspan="3"><input name="parent_id" type="hidden" value="' . $parent_id . '"><textarea readonly name="parent_name" cols="70" rows="2">' . $parent_name . '</textarea> <select name="parent_type" >';
$custfld .= '<OPTION value="Contacts" selected>' . $app_strings['COMBO_CONTACTS'] . '</OPTION>';
$custfld .= '<OPTION value="Accounts" >' . $app_strings['COMBO_ACCOUNTS'] . '</OPTION>';
$custfld .= '<OPTION value="Leads" >' . $app_strings['COMBO_LEADS'] . '</OPTION>';
$custfld .= '<OPTION value="Vendors" >' . $app_strings['COMBO_VENDORS'] . '</OPTION></select><img src="' . vtiger_imageurl('select.gif', $theme) . '" alt="Select" title="Select" LANGUAGE=javascript onclick=\'$log->debug("Exiting getOutputHtml method ..."); return window.open("index.php?module="+ document.EditView.parent_type.value +"&action=Popup&popuptype=set_$log->debug("Exiting getOutputHtml method ..."); return_emails&form=EmailEditView&form_submit=false","test","width=600,height=400,resizable=1,scrollbars=1,top=150,left=200");\' align="absmiddle" style=\'cursor:hand;cursor:pointer\'> <input type="image" src="' . vtiger_imageurl('clear_field.gif', $theme) . '" alt="Clear" title="Clear" LANGUAGE=javascript onClick="this.form.parent_id.value=\'\';this.form.parent_name.value=\'\';$log->debug("Exiting getOutputHtml method ..."); return false;" align="absmiddle" style=\'cursor:hand;cursor:pointer\'></td>';
$editview_label[] = array('Contacts' => $contact_selected, 'Accounts' => $account_selected, 'Vendors' => $vendor_selected, 'Leads' => $lead_selected, 'Users' => $user_selected);
$fieldvalue[] = $parent_name;
$fieldvalue[] = $parent_id;
}
} elseif ($uitype == 68) {
if (empty($value) && isset($_REQUEST['parent_id']) && $_REQUEST['parent_id'] != '') {
$value = vtlib_purify($_REQUEST['parent_id']);
}
if ($value != '') {
$parent_module = getSalesEntityType($value);
if ($parent_module == "Contacts") {
$displayValueArray = getEntityName($parent_module, $value);
if (!empty($displayValueArray)) {
foreach ($displayValueArray as $key => $field_value) {
$parent_name = $field_value;
}
}
$contact_selected = "selected";
} elseif ($parent_module == "Accounts") {
$sql = "select * from vtiger_account where accountid=?";
$result = $adb->pquery($sql, array($value));
$parent_name = $adb->query_result($result, 0, "accountname");
$account_selected = "selected";
} else {
$parent_name = "";
$value = "";
}
}
$editview_label[0] = array();
$editview_label[1] = array();
$editview_label[2] = array();
if (vtlib_isModuleActive('Accounts')) {
array_push($editview_label[0], $app_strings['COMBO_ACCOUNTS']);
array_push($editview_label[1], $account_selected);
array_push($editview_label[2], "Accounts");
}
if (vtlib_isModuleActive('Contacts')) {
array_push($editview_label[0], $app_strings['COMBO_CONTACTS']);
array_push($editview_label[1], $contact_selected);
array_push($editview_label[2], "Contacts");
}
$fieldvalue[] = $parent_name;
$fieldvalue[] = $value;
} elseif ($uitype == 9 || $uitype == 7) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fldrs = $adb->pquery('select typeofdata from vtiger_field
where vtiger_field.fieldname=? and vtiger_field.tabid=?', array($fieldname, getTabid($module_name)));
$typeofdata = $adb->query_result($fldrs, 0, 0);
$typeinfo = explode('~', $typeofdata);
if ($typeinfo[0] == 'I') {
$fieldvalue[] = $value;
} else {
$currencyField = new CurrencyField($value);
$decimals = CurrencyField::getDecimalsFromTypeOfData($typeofdata);
$currencyField->initialize($current_user);
$currencyField->setNumberofDecimals(min($decimals, $currencyField->getCurrencyDecimalPlaces()));
$fieldvalue[] = $currencyField->getDisplayValue(null, false, true);
}
} elseif ($uitype == 71 || $uitype == 72) {
$currencyField = new CurrencyField($value);
// Some of the currency fields like Unit Price, Total, Sub-total etc of Inventory modules, do not need currency conversion
if ($col_fields['record_id'] != '' && $uitype == 72) {
if ($fieldname == 'unit_price') {
$rate_symbol = getCurrencySymbolandCRate(getProductBaseCurrency($col_fields['record_id'], $module_name));
$currencySymbol = $rate_symbol['symbol'];
} else {
$currency_info = getInventoryCurrencyInfo($module, $col_fields['record_id']);
$currencySymbol = $currency_info['currency_symbol'];
}
$fieldvalue[] = $currencyField->getDisplayValue(null, true);
} else {
$decimals = CurrencyField::getDecimalsFromTypeOfData($typeofdata);
$currencyField->initialize($current_user);
$currencyField->setNumberofDecimals(min($decimals, $currencyField->getCurrencyDecimalPlaces()));
$fieldvalue[] = $currencyField->getDisplayValue(null, false, true);
$currencySymbol = $currencyField->getCurrencySymbol();
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name) . ': (' . $currencySymbol . ')';
} elseif ($uitype == 75 || $uitype == 81) {
if ($value != '') {
$vendor_name = getVendorName($value);
} elseif (isset($_REQUEST['vendor_id']) && $_REQUEST['vendor_id'] != '') {
$value = $_REQUEST['vendor_id'];
$vendor_name = getVendorName($value);
}
$pop_type = 'specific';
if ($uitype == 81) {
$pop_type = 'specific_vendor_address';
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $vendor_name;
$fieldvalue[] = $value;
} elseif ($uitype == 76) {
if ($value != '') {
$potential_name = getPotentialName($value);
} elseif (isset($_REQUEST['potential_id']) && $_REQUEST['potential_id'] != '') {
$value = $_REQUEST['potental_id'];
$potential_name = getPotentialName($value);
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $potential_name;
$fieldvalue[] = $value;
} elseif ($uitype == 78) {
if ($value != '') {
$quote_name = getQuoteName($value);
} elseif (isset($_REQUEST['quote_id']) && $_REQUEST['quote_id'] != '') {
$value = $_REQUEST['quote_id'];
$potential_name = getQuoteName($value);
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $quote_name;
$fieldvalue[] = $value;
} elseif ($uitype == 79) {
if ($value != '') {
$purchaseorder_name = getPoName($value);
} elseif (isset($_REQUEST['purchaseorder_id']) && $_REQUEST['purchaseorder_id'] != '') {
$value = $_REQUEST['purchaseorder_id'];
$purchaseorder_name = getPoName($value);
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $purchaseorder_name;
$fieldvalue[] = $value;
} elseif ($uitype == 80) {
if ($value != '') {
$salesorder_name = getSoName($value);
} elseif (isset($_REQUEST['salesorder_id']) && $_REQUEST['salesorder_id'] != '') {
$value = $_REQUEST['salesorder_id'];
$salesorder_name = getSoName($value);
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $salesorder_name;
$fieldvalue[] = $value;
} elseif ($uitype == 30) {
$rem_days = 0;
$rem_hrs = 0;
$rem_min = 0;
if ($value != '') {
$SET_REM = 'CHECKED';
} else {
$SET_REM = '';
}
$rem_days = floor($col_fields[$fieldname] / (24 * 60));
$rem_hrs = floor(($col_fields[$fieldname] - $rem_days * 24 * 60) / 60);
$rem_min = ($col_fields[$fieldname] - $rem_days * 24 * 60) % 60;
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$day_options = getReminderSelectOption(0, 31, 'remdays', $rem_days);
$hr_options = getReminderSelectOption(0, 23, 'remhrs', $rem_hrs);
$min_options = getReminderSelectOption(10, 59, 'remmin', $rem_min);
$fieldvalue[] = array(array(0, 32, 'remdays', getTranslatedString('LBL_DAYS', 'Calendar'), $rem_days), array(0, 24, 'remhrs', getTranslatedString('LBL_HOURS', 'Calendar'), $rem_hrs), array(10, 60, 'remmin', getTranslatedString('LBL_MINUTES', 'Calendar') . ' ' . getTranslatedString('LBL_BEFORE_EVENT', 'Calendar'), $rem_min));
$fieldvalue[] = array($SET_REM, getTranslatedString('LBL_YES'), getTranslatedString('LBL_NO'));
$SET_REM = '';
} elseif ($uitype == 115) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$pick_query = "select * from vtiger_" . $adb->sql_escape_string($fieldname);
$pickListResult = $adb->pquery($pick_query, array());
$noofpickrows = $adb->num_rows($pickListResult);
//Mikecrowe fix to correctly default for custom pick lists
$options = array();
$found = false;
for ($j = 0; $j < $noofpickrows; $j++) {
$pickListValue = $adb->query_result($pickListResult, $j, strtolower($fieldname));
if ($value == $pickListValue) {
$chk_val = "selected";
$found = true;
} else {
$chk_val = '';
}
$options[] = array(getTranslatedString($pickListValue), $pickListValue, $chk_val);
}
$fieldvalue[] = $options;
$fieldvalue[] = $is_admin;
} elseif ($uitype == 116 || $uitype == 117) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$pick_query = "select * from vtiger_currency_info where currency_status = 'Active' and deleted=0";
$pickListResult = $adb->pquery($pick_query, array());
$noofpickrows = $adb->num_rows($pickListResult);
//Mikecrowe fix to correctly default for custom pick lists
$options = array();
$found = false;
for ($j = 0; $j < $noofpickrows; $j++) {
$pickListValue = $adb->query_result($pickListResult, $j, 'currency_name');
$currency_id = $adb->query_result($pickListResult, $j, 'id');
if ($value == $currency_id) {
$chk_val = "selected";
$found = true;
} else {
$chk_val = '';
}
$options[$currency_id] = array($pickListValue => $chk_val);
}
$fieldvalue[] = $options;
$fieldvalue[] = $is_admin;
} elseif ($uitype == 98) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
$fieldvalue[] = getRoleName($value);
$fieldvalue[] = $is_admin;
} elseif ($uitype == 105) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
if (isset($col_fields['record_id']) && $col_fields['record_id'] != '') {
$query = "select vtiger_attachments.path, vtiger_attachments.name from vtiger_contactdetails left join vtiger_seattachmentsrel on vtiger_seattachmentsrel.crmid=vtiger_contactdetails.contactid inner join vtiger_attachments on vtiger_attachments.attachmentsid=vtiger_seattachmentsrel.attachmentsid where vtiger_contactdetails.imagename=vtiger_attachments.name and contactid=?";
$result_image = $adb->pquery($query, array($col_fields['record_id']));
for ($image_iter = 0; $image_iter < $adb->num_rows($result_image); $image_iter++) {
$image_array[] = $adb->query_result($result_image, $image_iter, 'name');
$image_path_array[] = $adb->query_result($result_image, $image_iter, 'path');
}
}
if (is_array($image_array)) {
for ($img_itr = 0; $img_itr < count($image_array); $img_itr++) {
$fieldvalue[] = array('name' => $image_array[$img_itr], 'path' => $image_path_array[$img_itr]);
}
} else {
$fieldvalue[] = '';
}
} elseif ($uitype == 101) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = getOwnerName($value);
$fieldvalue[] = $value;
} elseif ($uitype == 26) {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$folderid = $col_fields['folderid'];
$foldername_query = 'select foldername from vtiger_attachmentsfolder where folderid = ?';
$res = $adb->pquery($foldername_query, array($folderid));
$foldername = $adb->query_result($res, 0, 'foldername');
if ($foldername != '' && $folderid != '') {
$fldr_name[$folderid] = $foldername;
}
$sql = "select foldername,folderid from vtiger_attachmentsfolder order by foldername";
$res = $adb->pquery($sql, array());
for ($i = 0; $i < $adb->num_rows($res); $i++) {
$fid = $adb->query_result($res, $i, "folderid");
$fldr_name[$fid] = $adb->query_result($res, $i, "foldername");
}
$fieldvalue[] = $fldr_name;
} elseif ($uitype == 27) {
if ($value == 'E') {
$external_selected = "selected";
$filename = $col_fields['filename'];
} else {
$internal_selected = "selected";
$filename = $col_fields['filename'];
}
$editview_label[] = array(getTranslatedString('Internal'), getTranslatedString('External'));
$editview_label[] = array($internal_selected, $external_selected);
$editview_label[] = array("I", "E");
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$fieldvalue[] = $value;
$fieldvalue[] = $filename;
} elseif ($uitype == '31') {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$options = array();
$themeList = get_themes();
foreach ($themeList as $theme) {
if ($value == $theme) {
$selected = 'selected';
} else {
$selected = '';
}
$options[] = array(getTranslatedString($theme), $theme, $selected);
}
$fieldvalue[] = $options;
} elseif ($uitype == '32') {
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
$options = array();
$languageList = Vtiger_Language::getAll();
foreach ($languageList as $prefix => $label) {
if ($value == $prefix) {
$selected = 'selected';
} else {
$selected = '';
}
$options[] = array(getTranslatedString($label), $prefix, $selected);
}
$fieldvalue[] = $options;
} else {
//Added condition to set the subject if click Reply All from web mail
if ($_REQUEST['module'] == 'Emails' && $_REQUEST['mg_subject'] != '') {
$value = $_REQUEST['mg_subject'];
}
$editview_label[] = getTranslatedString($fieldlabel, $module_name);
if ($fieldname == 'fileversion') {
if (empty($value)) {
$value = '';
} else {
$fieldvalue[] = $value;
}
} else {
$fieldvalue[] = $value;
}
}
}
// Mike Crowe Mod --------------------------------------------------------force numerics right justified.
if (!preg_match("/id=/i", $custfld)) {
$custfld = preg_replace("/<input/iS", "<input id='{$fieldname}' ", $custfld);
}
if (in_array($uitype, array(71, 72, 7, 9, 90))) {
$custfld = preg_replace("/<input/iS", "<input align=right ", $custfld);
}
$final_arr[] = $ui_type;
$final_arr[] = $editview_label;
$final_arr[] = $editview_fldname;
$final_arr[] = $fieldvalue;
$type_of_data = explode('~', $typeofdata);
$final_arr[] = $type_of_data[1];
$log->debug('Exiting getOutputHtml method ...');
return $final_arr;
}
function TicketOwnerComments($entityData)
{
global $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID;
$adb = PearDatabase::getInstance();
//if commented from portal by the customer, then ignore this
$customer = $entityData->get('customer');
if (!empty($customer)) {
return;
}
$wsParentId = $entityData->get('related_to');
$parentIdParts = explode('x', $wsParentId);
$parentId = $parentIdParts[1];
$moduleName = getSalesEntityType($parentId);
$isNew = $entityData->isNew();
if ($moduleName == 'HelpDesk') {
$ticketFocus = CRMEntity::getInstance($moduleName);
$ticketFocus->retrieve_entity_info($parentId, $moduleName);
$ticketFocus->id = $parentId;
if (!$isNew) {
$reply = 'Re : ';
} else {
$reply = '';
}
$subject = $ticketFocus->column_fields['ticket_no'] . ' [ ' . getTranslatedString('LBL_TICKET_ID', $moduleName) . ' : ' . $parentId . ' ] ' . $reply . $ticketFocus->column_fields['ticket_title'];
$emailOptOut = 0;
$contactId = $ticketFocus->column_fields['contact_id'];
$accountId = $ticketFocus->column_fields['parent_id'];
//To get the emailoptout vtiger_field value and then decide whether send mail about the tickets or not
if (!empty($contactId)) {
$result = $adb->pquery('SELECT email, emailoptout FROM vtiger_contactdetails WHERE contactid=?', array($contactId));
$emailOptOut = $adb->query_result($result, 0, 'emailoptout');
$parentEmail = $contactMailId = $adb->query_result($result, 0, 'email');
$displayValueArray = getEntityName('Contacts', $contactId);
if (!empty($displayValueArray)) {
foreach ($displayValueArray as $key => $value) {
$contactName = $value;
}
}
$parentName = $contactName;
//Get the status of the vtiger_portal user. if the customer is active then send the vtiger_portal link in the mail
if ($parentEmail != '') {
$sql = "SELECT * FROM vtiger_portalinfo WHERE user_name=?";
$isPortalUser = $adb->query_result($adb->pquery($sql, array($parentEmail)), 0, 'isactive');
}
} else {
if (!empty($accountId)) {
$result = $adb->pquery("SELECT accountname, emailoptout, email1 FROM vtiger_account WHERE accountid=?", array($accountId));
$emailOptOut = $adb->query_result($result, 0, 'emailoptout');
$parentEmail = $adb->query_result($result, 0, 'email1');
$parentName = $adb->query_result($result, 0, 'accountname');
}
}
//added condition to check the emailoptout
if ($emailOptOut == 0) {
$entityData = VTEntityData::fromCRMEntity($ticketFocus);
if ($isPortalUser == 1) {
$bodysubject = getTranslatedString('Ticket No', $moduleName) . ": " . $ticketFocus->column_fields['ticket_no'] . "<br>" . getTranslatedString('LBL_TICKET_ID', $moduleName) . ' : ' . $parentId . '<br> ' . getTranslatedString('LBL_SUBJECT', $moduleName) . $ticketFocus->column_fields['ticket_title'];
$emailBody = $bodysubject . '<br><br>' . HelpDesk::getPortalTicketEmailContents($entityData);
} else {
$emailBody = HelpDesk::getTicketEmailContents($entityData);
}
send_mail('HelpDesk', $parentEmail, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $emailBody);
}
}
}
/** function used to close the ticket
* @param array $input_array - array which contains the following values
=> int $id - customer id
int $sessionid - session id
int $ticketid - ticket id
* return string - success or failure message will be returned based on the ticket close update query
*/
function close_current_ticket($input_array)
{
global $adb, $mod_strings, $log, $current_user;
require_once 'modules/HelpDesk/HelpDesk.php';
$adb->println("Inside customer portal function close_current_ticket");
$adb->println($input_array);
//foreach($input_array as $fieldname => $fieldvalue)$input_array[$fieldname] = mysql_real_escape_string($fieldvalue);
$userid = getPortalUserid();
$current_user->id = $userid;
$id = $input_array['id'];
$sessionid = $input_array['sessionid'];
$ticketid = (int) $input_array['ticketid'];
if (!validateSession($id, $sessionid)) {
return null;
}
$focus = new HelpDesk();
$focus->id = $ticketid;
$focus->retrieve_entity_info($focus->id, 'HelpDesk');
$focus->mode = 'edit';
$focus->column_fields['ticketstatus'] = 'Closed';
$focus->save("HelpDesk");
return "closed";
}
********************************************************************************/
global $theme;
$theme_path = "themes/" . $theme . "/";
$image_path = $theme_path . "images/";
require_once 'modules/HelpDesk/HelpDesk.php';
require_once 'Smarty_setup.php';
require_once "data/Tracker.php";
require_once 'include/logging.php';
require_once 'include/ListView/ListView.php';
require_once 'include/utils/utils.php';
require_once 'modules/CustomView/CustomView.php';
require_once 'include/database/Postgres8.php';
global $app_strings;
global $mod_strings;
global $currentModule;
$focus = new HelpDesk();
// Initialize sort by fields
$focus->initSortbyField('HelpDesk');
// END
$smarty = new vtigerCRM_Smarty();
$category = getParentTab();
$other_text = array();
if (!$_SESSION['lvs'][$currentModule]) {
unset($_SESSION['lvs']);
$modObj = new ListViewSession();
$modObj->sorder = $sorder;
$modObj->sortby = $order_by;
$_SESSION['lvs'][$currentModule] = get_object_vars($modObj);
}
if ($_REQUEST['errormsg'] != '') {
$errormsg = vtlib_purify($_REQUEST['errormsg']);
/**
* Create ticket action.
*/
function __CreateTicket($mailscanner, $mailrecord)
{
// Prepare data to create trouble ticket
$usetitle = $mailrecord->_subject;
$description = $mailrecord->getBodyText();
// There will be only on FROM address to email, so pick the first one
$fromemail = $mailrecord->_from[0];
$linktoid = $mailscanner->LookupContact($fromemail);
if (!$linktoid) {
$linktoid = $mailscanner->LookupAccount($fromemail);
}
/** Now Create Ticket **/
global $current_user;
if (!$current_user) {
$current_user = Users::getActiveAdminUser();
}
// Create trouble ticket record
$ticket = new HelpDesk();
$ticket->column_fields['ticket_title'] = $usetitle;
$ticket->column_fields['description'] = $description;
$ticket->column_fields['ticketstatus'] = 'Open';
$ticket->column_fields['assigned_user_id'] = $current_user->id;
if ($linktoid) {
$ticket->column_fields['parent_id'] = $linktoid;
}
$ticket->save('HelpDesk');
// Associate any attachement of the email to ticket
$this->__SaveAttachements($mailrecord, 'HelpDesk', $ticket);
return $ticket->id;
}
/** Constructor which will set the importable_fields as $this->importable_fields[$key]=1 in this object where key is the fieldname in the field table
*/
function ImportTicket()
{
parent::HelpDesk();
$this->log = LoggerManager::getLogger('import_ticket');
$this->db = PearDatabase::getInstance();
$this->db->println("IMP ImportTicket");
$this->initImportableFields("HelpDesk");
$this->db->println($this->importable_fields);
}
function vtws_update($element, $user)
{
global $log, $adb;
$idList = vtws_getIdComponents($element['id']);
$webserviceObject = VtigerWebserviceObject::fromId($adb, $idList[0]);
$handlerPath = $webserviceObject->getHandlerPath();
$handlerClass = $webserviceObject->getHandlerClass();
require_once $handlerPath;
$handler = new $handlerClass($webserviceObject, $user, $adb, $log);
$meta = $handler->getMeta();
$entityName = $meta->getObjectEntityName($element['id']);
$types = vtws_listtypes(null, $user);
if (!in_array($entityName, $types['types'])) {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Permission to perform the operation is denied");
}
if ($entityName !== $webserviceObject->getEntityName()) {
throw new WebServiceException(WebServiceErrorCode::$INVALIDID, "Id specified is incorrect");
}
if (!$meta->hasPermission(EntityMeta::$UPDATE, $element['id'])) {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Permission to read given object is denied");
}
if (!$meta->exists($idList[1])) {
throw new WebServiceException(WebServiceErrorCode::$RECORDNOTFOUND, "Record you are trying to access is not found");
}
if ($meta->hasWriteAccess() !== true) {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Permission to write is denied");
}
$referenceFields = $meta->getReferenceFieldDetails();
foreach ($referenceFields as $fieldName => $details) {
if (isset($element[$fieldName]) && strlen($element[$fieldName]) > 0) {
$ids = vtws_getIdComponents($element[$fieldName]);
$elemTypeId = $ids[0];
$elemId = $ids[1];
$referenceObject = VtigerWebserviceObject::fromId($adb, $elemTypeId);
if (!in_array($referenceObject->getEntityName(), $details)) {
throw new WebServiceException(WebServiceErrorCode::$REFERENCEINVALID, "Invalid reference specified for {$fieldName}");
}
if ($referenceObject->getEntityName() == 'Users') {
if (!$meta->hasAssignPrivilege($element[$fieldName])) {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Cannot assign record to the given user");
}
}
if (!in_array($referenceObject->getEntityName(), $types['types']) && $referenceObject->getEntityName() != 'Users') {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Permission to access reference type is denied " . $referenceObject->getEntityName());
}
} else {
if ($element[$fieldName] !== NULL) {
unset($element[$fieldName]);
}
}
}
$meta->hasMandatoryFields($element);
$ownerFields = $meta->getOwnerFields();
if (is_array($ownerFields) && sizeof($ownerFields) > 0) {
foreach ($ownerFields as $ownerField) {
if (isset($element[$ownerField]) && $element[$ownerField] !== null && !$meta->hasAssignPrivilege($element[$ownerField])) {
throw new WebServiceException(WebServiceErrorCode::$ACCESSDENIED, "Cannot assign record to the given user");
}
}
}
// Product line support
if (($entityName == 'Quotes' || $entityName == 'PurchaseOrder' || $entityName == 'SalesOrder' || $entityName == 'Invoice') && is_array($element['pdoInformation'])) {
include_once 'include/Webservices/ProductLines.php';
} else {
$_REQUEST['action'] = $entityName . 'Ajax';
}
if ($entityName == 'HelpDesk') {
//Added to construct the update log for Ticket history
$colflds = $element;
list($void, $colflds['assigned_user_id']) = explode('x', $colflds['assigned_user_id']);
$updlog = HelpDesk::getUpdateLogEditMessage($idList[1], $colflds);
$updlog = from_html($updlog, true);
}
$entity = $handler->update($element);
if ($entityName == 'HelpDesk') {
$adb->pquery('update vtiger_troubletickets set update_log=? where ticketid=?', array($updlog, $idList[1]));
}
VTWS_PreserveGlobal::flush();
return $entity;
}
<?php
@session_start();
if (!@(require "Config/Main.php")) {
die;
}
if (file_exists($_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "Templates/{$MainTemplate}/HelpDesk.tpl.php")) {
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "System/LoggedOnly.class.php";
new LoggedOnly();
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "System/MuDatabase.class.php";
$db = new MuDatabase();
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "System/HelpDesk.class.php";
$hd = new HelpDesk($db);
require $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "Language/{$MainLanguage}/HelpDesk.php";
$saida = "";
$my_array['HelpDesk'] = "";
if (substr_count($_GET['c'], "/") > 0) {
$my_url = explode("/", $_GET['c']);
$action = $my_url[1];
} else {
$action = false;
}
if ($action) {
if (!empty($_POST['message'])) {
if (empty($_POST['message']) || strlen($_POST['message']) < 5) {
$saida .= $HelpDeskMessage21;
} else {
$msg = htmlspecialchars($_POST['message']);
$msg = nl2br($msg);
$msg = str_replace("'", "", $msg);
if ($action == "NewTicket") {
function create_ticket($title, $description, $priority, $severity, $category, $user_name, $parent_id, $product_id)
{
/* require_once('modules/Users/User.php');
$seed_user = new User();
$user_id = $seed_user->retrieve_user_id($user_name);
*/
$seed_ticket = new HelpDesk();
$output_list = array();
//$response = $seed_ticket->create_tickets_list($user_name,$smcreatorid);
require_once 'modules/HelpDesk/HelpDesk.php';
$ticket = new HelpDesk();
$ticket->column_fields[ticket_title] = $title;
$ticket->column_fields[description] = $description;
$ticket->column_fields[ticketpriorities] = $priority;
$ticket->column_fields[ticketseverities] = $severity;
$ticket->column_fields[ticketcategories] = $category;
$ticket->column_fields[ticketstatus] = 'Open';
$ticket->column_fields[parent_id] = $parent_id;
$ticket->column_fields[product_id] = $product_id;
// $ticket->column_fields[assigned_user_id]=$user_id;
//$ticket->saveentity("HelpDesk");
$ticket->save("HelpDesk");
$_REQUEST['name'] = '[ Ticket ID : ' . $ticket->id . ' ] ' . $title;
$body = ' Ticket ID : ' . $ticket->id . '<br> Ticket Title : ' . $title . '<br><br>';
$_REQUEST['description'] = $body . $description;
$_REQUEST['return_module'] = 'HelpDesk';
$_REQUEST['parent_id'] = $parent_id;
$_REQUEST['assigned_user_id'] = $parnet_id;
require_once 'modules/Emails/send_mail.php';
return get_tickets_list($user_name, $parent_id);
//return $ticket->id;
}
$sanity = new Sanity();
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "Manager/System/LoggedOnly.class.php";
new LoggedOnly();
require $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "System/IniSets.class.php";
new IniSets();
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "Manager/System/Manager.class.php";
$mn = new Manager();
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "System/MuDatabase.class.php";
$db = new MuDatabase();
if ($mn->GetUserLevel($_SESSION['ManagerId'], $db) < $ManagerHelpDeskLevel) {
require $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "Manager/Language/{$MainLanguage}/Manager.php";
$db->Disconnect();
exit("{$ManagerMessage01}");
}
require_once $_SERVER['DOCUMENT_ROOT'] . "/" . $_SESSION['SiteFolder'] . "Manager/System/HelpDesk.class.php";
$hd = new HelpDesk($db);
switch ($_GET['action']) {
//Pending tickets
default:
case "waiting":
echo $hd->GetTicketsList(0, $db);
break;
//Waiting user
//Waiting user
case "answered":
echo $hd->GetTicketsList(1, $db);
break;
//Closed Tickets
//Closed Tickets
case "closed":
echo $hd->GetTicketsList(2, $db);
//$num_array = array(0,1,2,3,4);
for ($i = 0; $i < 12; $i++) {
$pricebook = new PriceBooks();
$rand = array_rand($num_array);
$pricebook->column_fields["bookname"] = $PB_array[$i];
$pricebook->column_fields["active"] = $Active_array[$i];
$pricebook->column_fields["currency_id"] = '1';
$pricebook->save("PriceBooks");
$pricebook_ids[] = $pricebook->id;
}
// Populate Ticket data
$status_array = array("Open", "In Progress", "Wait For Response", "Open", "Closed");
$category_array = array("Big Problem", "Small Problem", "Other Problem", "Small Problem", "Other Problem");
$ticket_title_array = array("Upload Attachment problem", "Individual Customization -Menu and RSS", "Export Output query", "Import Error CSV Leads", "How to automatically add a lead from a web form to VTiger");
for ($i = 0; $i < 5; $i++) {
$helpdesk = new HelpDesk();
$rand = array_rand($num_array);
$contact_key = array_rand($contact_ids);
$helpdesk->column_fields["parent_id"] = $contact_ids[$contact_key];
$helpdesk->column_fields["ticketpriorities"] = "Normal";
$helpdesk->column_fields["product_id"] = $product_ids[$i];
$helpdesk->column_fields["ticketseverities"] = "Minor";
$helpdesk->column_fields["ticketstatus"] = $status_array[$i];
$helpdesk->column_fields["ticketcategories"] = $category_array[$i];
//$rand_key = array_rand($s);$contact_key = array_rand($contact_ids);
$helpdesk->column_fields["contact_id"] = $contact_ids[$contact_key];
$helpdesk->column_fields["ticket_title"] = $ticket_title_array[$i];
$helpdesk->column_fields["assigned_user_id"] = $assigned_user_id;
$helpdesk->save("HelpDesk");
if ($i > 3) {
$freetag = $adb->getUniqueId('vtiger_freetags');
function HelpDesk_notifyOwnerOnTicketChange($entityData)
{
global $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID;
$moduleName = $entityData->getModuleName();
$wsId = $entityData->getId();
$parts = explode('x', $wsId);
$entityId = $parts[1];
$isNew = $entityData->isNew();
if (!$isNew) {
$reply = 'Re : ';
} else {
$reply = '';
}
// SalesPlatform.ru begin
$subject = ' [ ' . getTranslatedString('Ticket No', $moduleName) . ' ' . $entityData->get('ticket_no') . ' ] ' . $reply . $entityData->get('ticket_title');
//$subject = $entityData->get('ticket_no') . ' [ '.getTranslatedString('LBL_TICKET_ID', $moduleName)
// .' : '.$entityId.' ] '.$reply.$entityData->get('ticket_title');
// SalesPlatform.ru end
$email_body = HelpDesk::getTicketEmailContents($entityData, true);
if (PerformancePrefs::getBoolean('NOTIFY_OWNER_EMAILS', true) === true) {
//send mail to the assigned to user and the parent to whom this ticket is assigned
require_once 'modules/Emails/mail.php';
$wsAssignedUserId = $entityData->get('assigned_user_id');
$userIdParts = explode('x', $wsAssignedUserId);
$ownerId = $userIdParts[1];
$ownerType = vtws_getOwnerType($ownerId);
if ($ownerType == 'Users') {
$to_email = getUserEmailId('id', $ownerId);
}
if ($ownerType == 'Groups') {
$to_email = implode(',', getDefaultAssigneeEmailIds($ownerId));
}
if ($to_email != '') {
if ($isNew) {
$mail_status = send_mail('HelpDesk', $to_email, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $email_body);
} else {
$entityDelta = new VTEntityDelta();
$statusHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'ticketstatus');
$solutionHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'solution');
$ownerHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'assigned_user_id');
$descriptionHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'description');
if ($statusHasChanged && $entityData->get('ticketstatus') == "Closed" || $solutionHasChanged || $ownerHasChanged || $descriptionHasChanged) {
$mail_status = send_mail('HelpDesk', $to_email, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $email_body);
}
}
$mail_status_str = $to_email . "=" . $mail_status . "&&&";
} else {
$mail_status_str = "'" . $to_email . "'=0&&&";
}
if ($mail_status != '') {
$mail_error_status = getMailErrorString($mail_status_str);
}
}
}
********************************************************************************/
global $theme;
$theme_path = "themes/" . $theme . "/";
$image_path = $theme_path . "images/";
require_once 'modules/HelpDesk/HelpDesk.php';
require_once 'Smarty_setup.php';
require_once "data/Tracker.php";
require_once 'include/logging.php';
require_once 'include/ListView/ListView.php';
require_once 'include/utils/utils.php';
require_once 'modules/CustomView/CustomView.php';
require_once 'include/database/Postgres8.php';
global $app_strings;
global $mod_strings;
global $currentModule;
$focus = new HelpDesk();
// Initialize sort by fields
$focus->initSortbyField('HelpDesk');
// END
$smarty = new vtigerCRM_Smarty();
$category = getParentTab();
$other_text = array();
if (!$_SESSION['lvs'][$currentModule]) {
unset($_SESSION['lvs']);
$modObj = new ListViewSession();
$modObj->sorder = $sorder;
$modObj->sortby = $order_by;
$_SESSION['lvs'][$currentModule] = get_object_vars($modObj);
}
if ($_REQUEST['errormsg'] != '') {
$errormsg = vtlib_purify($_REQUEST['errormsg']);
